Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,756 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,756 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Did as requested - remained in communication throughout was friendly helpful and affordable. Total gentleman. No issues at all.”

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Posted 1 year ago

“Easy thank you”

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Posted 1 year ago

“Good site to get your car moved at a reasonable price”

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Posted 1 year ago

“Easy to use, good service overall.”

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Posted 1 year ago

“THESE GUYS are great NO PROLEMS AT ALL.”

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Posted 1 year ago

“Gute schnelle Lösung zum fairen Preis!”

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Posted 1 year ago

“If I receive a response after leaving this review, I will update my review favorably. Otherwise, my review stands and this situation will likely happen to you as well! This should have been a simple, easy and clean experience shipping my vehicle, yet it was time confusing, frustrating and expensive: "Dear Rowena /Shiply team, For the user based in the United States doing business IN the United States, quoting us in non-American dollars is extremely confusing. This should be communicated and transparently clear up front that you're expecting payment in a foreign amount. This seems like a hidden added cost AFTER the deposit. In addition, there's no immediate number to contact you? Here in the states, we have quick access to customer service and issues that arise. I heard back via email from you 2 days later??? ** So the company I contracted through you all for the remaining £282 stated last minute that I owed them £382 which is £100 MORE than the agreement I contracted through your company. Your screenshot proves it that I only owed them £282, not £382. I paid them and will contest this through my credit card company. I knew paying it was a mistake but I wanted my vehicle and I also assumed your company would help in some way. Unless I get my £100 payment returned, I will be extremely unhappy. How you can you help please?"”

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Posted 1 year ago

Hi Kevin, Thanks for your email. Our customer service is currently exclusive to email. Please note that you can change the web settings to match your preferred currency by locating the drop-down box below the website and selecting "United States." However, this change will not affect your current active quotes. Also, we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things stated in their Terms and Conditions. The accepted price is what you are expected to pay, and no more. Ensure you are clear with the final quote with your transport provider before proceeding with any booking. If you need further assistance or have additional concerns, please don't hesitate to contact us at support@shiply.com. We're here to help. Kind Regards, Megan

Posted 1 year ago

“Service was very good, item arrived safely kept informed and the tracking app was great. Will use this service again & would recommend. Thanks”

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Posted 1 year ago

“Eficiente pagina”

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Posted 1 year ago

“Buenas ofertas por parte de varios transportistas”

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Posted 1 year ago

“I wish I could put 0 stars for Sonic Auto Transport. Levi underquoted everyone and made me believe he’d bring my vehicle across the US for $1,000. The day before pick up he tried to charge me double! When I called him and told him no he said he didn’t know it wasn’t operable. When I read him our texts he back tracked and said this is the way the industry is. I took that as everyone lies and then tries to get more money out of you. I told him to cancel my contract because I wouldn’t be paying that. He said he was going to charge me a $250 cancellation fee. Is he kidding? Please take Sonic Auto Transport off your board. He doesn’t deserve to screw other people out of their hard earned money.”

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Posted 1 year ago

Hello Teri, I'm truly sorry to hear about the price increase you faced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If you are uncomfortable moving forward, please let us know at support@shiply.com, and we can credit your deposit and relist the item/s for you. Kind Regards, John

Posted 1 year ago

“Easy to use and helped me find a great carrier”

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Posted 1 year ago

“Terrible customer Support: I asked several questions about insurance of my shipped goods, as well as about the process itself, which ist really not good described in the Page. I asked in the german contact form and was asked two days later to adress the same questions again into an english contact form. I also asked some of the offering delivery partners. Until now I am uncertain if my goods have an insurance during shipment or not. Furthermore the terms tell, that the delivery is within 2-8 days. 5 days after booking, the delivery plan ist not even set and i barely get a response by the booked service provider "Dreiländer".”

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Posted 1 year ago

Hi, Thank you for sharing your experience with us. We apologise for any confusion caused regarding insurance coverage and shipment details. We highly recommend confirming insurance coverage directly with your chosen transport provider before booking to ensure you have the necessary protection in place. The Shiply Protection Plan is an additional plan that can offer extra coverage on top of your transport provider's protection plan in case something unexpected happens. This is an optional service; you are not required to purchase it if you feel the existing coverage is sufficient. For more information on the advantages of the Shiply Protection Plan, please check at https://www.shiply.com/protection-plan-terms. If you have any further questions, please don't hesitate to contact our support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“Alles perfekt geklappt und bin sehr zufrieden, kann man nur weiterempfehlen.”

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Posted 1 year ago

“Todo correcto.”

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Posted 1 year ago

“This so the first time I have used Shiply, this was recommended by the seller on eBay I required a large Sideboard unit to be collected from Worthing to Warwickshire Excellent service from Good_Fellows unit was picked up and delivered on time. No damage sustained in the transportation, it was transported covering in blankets and lashed to lashing rails in the van. Very happy with service provided by both Shiply and Good_Fellows”

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Posted 1 year ago

“Sehr gut schnell günstig”

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Posted 1 year ago

“They contacted me within moments after selecting, stayed in contact nupbtonand after delivery”

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Posted 1 year ago

“Very satisfied with the service I received. Pleasant to work with and did exactly what was asked.”

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Posted 1 year ago

“Good service that worked for me. It's a toss up selecting a carrier to transport though. So many options.”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,756 reviews