Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,756 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,756 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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401

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We had a delivery of 2 sofas today and the service was pretty bad they said there was no way that the larger sofa would fit through the door I told them to take the feet off (I have no idea how to do removals but it was common sense I’m a 63 year old woman) and then they said it still wouldn’t go in I told them to put it in on an angle (it went in and I helped them squash the arm of the sofa through the door) I was then shut outside while they struggled to get it through the living room door so never saw the struggle with this. They said for an extra cost they would have took the sofa apart 🤯. The lady that sent the sofas to us was under the impression that they were a removal company. Anyway it was delivered and it should have been a much less stressful experience than it was!!”

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Posted 1 year ago

Hi Michelle, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Good price, good comms and timings exactly has stayed No issues with this service whatsoever Thanks him”

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Posted 1 year ago

“Had a bed delivered last week from north London to south London. Arrived damaged. Showed the driver. Had paid extra for protection cover also Contacted Shiply, but no response. Have tried raising a ticket, emailing but reply. No phone number. WORST CUSTOMER SERVICE EVER! VD8XZXR4V”

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Posted 1 year ago

Hi Hanifa, We are truly sorry to hear about the damage to your bed. That is not the level of service we like to see on the platform. We’ve reviewed your case and our support team has already replied to your query. To proceed with your claim, please respond to their email with any additional information they’ve requested. This will help us process your claim swiftly and ensure we address the issue promptly. If you need any further assistance, feel free to reach out to support@shiply.com. Kind regards, John

Posted 1 year ago

“DO NOT USE THIS COURIER SERVICE! We were with this company for a year, had great reviews and provided outstanding service to our customers and Shiply just randomly suspends our account with NO reason. After contacting a representative we were told oh no big deal their system was updating and their verification process was behind. Then after being ignored for over a month we get notified we are permanently suspended. When asked why they would give no answer and provided no reason. No warning, no opportunity to rectify any mistake or problem, we were informed of NOTHING. So again take your shipping business elsewhere, these people are a JOKE”

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Posted 1 year ago

Hi Sheryll, Thank you for your feedback. We understand your frustration and sincerely apologise for your experience. Account suspensions can occur for a variety of reasons, but we strive to ensure transparency and communication with all users. If you feel your account was suspended unfairly, we encourage you to reach out to our support team at support@shiply.com to get further clarification on the matter. Please know that we take these matters seriously and are committed to improving our processes and customer communication. Kind Regards, Steve

Posted 1 year ago

“VanTrustMan was most value for money and cd deliver faster than others. Delivered in good condition. Thank you.”

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Posted 1 year ago

“Great contact and follow up. Pleasure to do business with. Motorcycle arrived earlier then thought as well. Very friendly and nice. Would definitely recommend to anyone.”

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Posted 1 year ago

“Great communication and very helpful.”

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Posted 1 year ago

“I have booked a delivery but there was some issues and questions I needed to verify however I have no reply yet and they dont have a telephone number. so for that reason I requested for a cancellation and refund. I also have no communication to confirm the cancellation or refund I hope I can get my money back some how through the banks or soem other means.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your message, and I apologise for the inconvenience you've experienced. We understand how frustrating it can be when communication is delayed. Our team has received your request and is processing it. Rest assured, if you've requested a cancellation and refund, we will contact you to confirm the status. If you do not hear back soon, please feel free to reach out to us at support@shiply.com for further assistance. If you're still concerned about the refund, your bank may also be able to assist you in retrieving the payment. Kind Regards, John

Posted 1 year ago

“Dreadful experience I was harrassed & bullied on the phone by the driver demanding money when they had not sent their bank details & my customer was harrassed & bullied in person & had to unload 6 chairs himself aged 77! I sent a formal complaint 3 days ago but no-one has bothered to reply”

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Posted 1 year ago

Hi Susie, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“hat gut geklappt”

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Posted 1 year ago

“Very smooth delivery”

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Posted 1 year ago

“très sérieux”

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Posted 1 year ago

“Capstone Auto Transport. DON’T REPLY TO THEM. THEY WILL TAKE YOUR DEPOSIT. HAVE YOU WAITING FOR A RESPONSE BACK. I CALLED TEXT. FINALLY SHE ADMITTED THE DRIVER CANCELED. THEN SHE DIDN’T WANT TO GIVE BACK MY DEPOSIT”

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Posted 1 year ago

Hi Marcus, Thank you for your feedback, and I'm sorry to hear about the issues you've had with Capstone Auto Transport. I completely understand how frustrating this situation must have been. Please leave a review for the transport provider on our platform to help others. We are happy to refund your deposit or assist you in relisting the item for another transport provider. Please email our support team at support@shiply.com with the necessary details, and we'll get this sorted for you as soon as possible. Kind Regards, Anne

Posted 1 year ago

“Really easy and simple. Asked for help taking a car from London to Southern France. Received five offers in one hour. All delivered safe and well on time and to budget. Five star support by Shiply. Highly recommended.”

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Posted 1 year ago

“They transported my vehicle”

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Posted 1 year ago

“If you need a delivery of an important item you can simply trust shiply.”

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Posted 1 year ago

“J’ai découvert l’application par hasard et je ne regrette pas car j’ai pu économiser 50% sur le prix proposé par mon déménageur !”

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Posted 1 year ago

“Suite à une erreur d’évaluation en défaveur du transporteur Flegeau (4288).je confirme un tres bon transporteur communication parfaite excellent service et rapport qualité prix très correct.”

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Posted 1 year ago

“Shiply ist eine sehr gut alternative, wenn man keine Möglichkeit sein Fahrzeug zu transportieren. Besten Dank”

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Posted 1 year ago

“Shiply is not a bad site, but there are... Scammers everywhere! There are some good ones, but most are scammers. Use a one-time email and temporary (google voice, for ex) phone number...you will get literally HUNDREDS of emails and calls and texts. They use autodialers and will hammer you for days or even weeks. They also get your email, so the flood your inbox with junk. Shiply allows you to unsubscribe, but they give your actual email to the spammers and you will be buried with emails. READ and UNDERSTAND the terms and conditions before you agree and pay. The sales people will say things that do NOT align with the terms and conditions. They lie. They are often not even in the US so are not covered by US laws and the UCC. Found this, thought you might find it helpful: 10 Tips to Ensure a Safe Auto Transport Tip 1 Never pay upfront deposits until you get a final, firm price, quote, especially not via ACH, Venmo, Zelle or Cash App. If someone asks for any of those upfront, that's a big red flag. Unfortunately, 90% of the quotes you're receiving are coming from overseas call centers, most of which are scams. What they are really providing is an ESTIMATE not a QUOTE, at least in the legal and common use of the words. They low ball you, get your deposit, then give you a firm, fixed price == often twice or 3 x more == later. And refuse to give you your deposit back! Major credit cards are your armor. They come with dispute powers, so if a company rejects them, raise your shield! Tip 2 No company knows if a carrier is in the area before you book. Beware if they tell you "we just happen to have a truck in your area." Until they have an order and start calling trucks, they have no idea where the trucks are. They are telling you what you want to hear just to get your order! Tip 3 Beware if they tell you "your deposit guarantees a spot on the truck". They have no idea if a truck will take your order. Don't pay a deposit until they have a carrier confirmed and they give you the name and phone number of the driver. There is no way of ever telling what trucks will be in your area, at your specific time frame, with space and going where you need. This is why there is a national auto transport board for both licensed carriers and licensed logistics brokers. Tip 4 If they are asking for a deposit before they have an assigned carrier. Do not pay until they have assigned your shipment to a truck. If they tell you they have a truck, get the name and phone number of the trucking company. If they will not give you the name and phone number, cancel your order because they do not have a truck. Now, they'll charge your credit card to buy more time. Tip 5 If they tell you, they will give you a gas card worth $200 when your order is complete. Don't waste your time. THESE ARE NOT Visa Gas Cards. They require you to save your receipts and then send them in. Google "Free Gas Card Scam" and see what you aren't getting. Tip 6 Some quotes will be from companies that are both brokers and carriers They lead you to believe that they will transport your order on their truck when, in fact, they will broker it to a different company. While there is nothing wrong with them brokering it, the issue is that they mislead first-time auto shippers in their sales pitch. The thing is, even if they do have one truck, the odds that on or near ***date*** their truck will just so happen to be in ***departure city*** with space on the trailer for your vehicle and happen to be on the way to ***to city*** are astronomical. Tip 7 If you are quoted a low price and they tell you it is the full price to ship. They do not tell you that, buried in their terms, it states that they will charge you a broker fee in addition to the price quoted. Since they do not guarantee the final price, you end up paying hundreds more than expected. Tip 8 They tell you that the quote is the total price, but once again, their terms allow them to raise the price without you agreeing to the increase. Some companies have terms that let them add funds to the carrier's pay in $50.00 increments until a driver accepts the vehicle. Now, they do not need to have you sign a new contract or an amendment saying that you agree to the increase. Tip 9 While every company has in their terms that you agree not to chargeback on your credit card, some say they will charge you a fee if you do. It Is a violation of the Visa, MasterCard, American Express or Discover Merchant Agreement for them to charge you. If they do charge you, turn them in and they will be fined a substantial amount. Tip 10 Look for disclaimers at the very bottom of their terms, contracts and quotes. If you have strict parameters for pick-up or delivery dates, and they tell you that they guarantee it. Read their terms, they always have an out. Specific days should never be guaranteed. Vehicle trucking companies never guarantee them for many reasons. If drivers don’t guarantee days, how could your broker? I really think Shiply should do more to vent the brokers who use their site. List there US addresses and business names so you can look them up on BBB or reviews. The reviews on this board are filtered.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your detailed feedback and insights. We understand your concerns about the practices of some transport providers, and it's important for customers to remain vigilant when making bookings. We always recommend that users review the transport provider's credentials carefully and request any necessary information, such as insurance certificates and business details, before proceeding. Please know that we have strict policies and procedures to vet and monitor the service providers on our platform. However, we understand that there may be instances where undesirable experiences occur, and we're committed to addressing them promptly. If you've encountered scammers or fraudulent activity on our platform, please don't hesitate to report it immediately. You can email our support team at support@shiply.com with details of the issue, and we'll investigate the matter thoroughly. We sincerely apologise for any inconvenience, and we're dedicated to improving our services and ensuring a positive experience for all our users. Kind Regards, John

Posted 1 year ago

Shiply is rated 4.5 based on 43,756 reviews