Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,448 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,448 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Have been trying to get help from the customer service team for 3 days now - and not any luck. The phone must be off the hook as its been busy for 2 days straight and the email help desk says they aim to respond within 6hrs. Theres a chat??? Where? As I havent been able to pay for the service I cant actually review it. Bloody joke.”

Helpful Report

Posted 1 year ago

Hi Cliff, We’re very sorry to hear about the difficulties you’ve experienced with our customer service team. Your frustration is understandable, and we apologise for the inconvenience. Our team aims to respond promptly. For immediate assistance, please email us at support@shiply.com, and we will prioritise your request. We appreciate your patience and are working to resolve your issue as quickly as possible. Kind Regards, Steve

Posted 1 year ago

“Scammed out of £400, this site gives no protection to the public, you have been warned.”

Helpful Report

Posted 1 year ago

Hi, We’re very sorry to hear about your experience. Being scammed is incredibly frustrating, and we understand your concerns. Please report this issue to our support team at support@shiply.com with all the details so we can investigate the matter further. For additional protection in future shipments, you may want to consider our Shiply Protection Plan (https://www.shiply.com/protection-plan-terms). This optional insurance can provide extra security on top of the transport provider's insurance. Thank you for bringing this to our attention, and we hope to assist you promptly. Kind Regards, John

Posted 1 year ago

“GOT SCAMMED BY SCRIBBLE . But have emails customer service to get my deposit back 2 times I’ve tried to get a response from Shiply and nothing paid a good deposit and bank payment to scribble just to be ripped of by both now as no response no refund I thought this would be another good delivery and it’s lucky I found someone to collected car for me and this isn’t helped me give faith in Shiply again”

Helpful Report

Posted 1 year ago

Hi Shane, We're sorry to hear about your situation with Scribble. We understand how frustrating this must be. We want to inform you that we have permanently suspended Scribble from Shiply and are currently working on responding to all complaints as quickly as possible. Your patience during this time is greatly appreciated. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“So far nothing other then I have filled out a form and gave a health deposit. No communication about when my golf cart will be picked up and delivered. When my cart is delivered I will give a response to the survey.”

Helpful Report

Posted 1 year ago

Hi Gary, We apologise for the lack of communication regarding the pickup and delivery of your golf cart. If you decide against proceeding with your chosen transport provider, please let us know at support@shiply.com. We can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 1 year ago

“Yo hice un anticipo por error. Al final no contraté el transporte porque yo quería un camión y el presupuesto que acepte era de un chófer puerta a puerta. Al final la empresa que me vendió la furgoneta me la ha enviado de Alemania a España. Y Shiply no me quiere devolver el dinero. Quiere pruebas de que la furgoneta sigue en Alemania. Si yo estoy en España. Se nota que la que esta en Supppror no habla español porque no me.entiende nada. Y no se a quien acudir ya para que me devuelvan el anticipo de 385 euros que pague”

Helpful Report

Posted 1 year ago

“Added my details to the site, was sent quotes and accepted one thinking that Shiply was a safe space to find what you need! All I found was a scam artist from scribble who I paid £264 to as well as the deposit to Shiply. No contact from Scribble, money is gone. Surly Shiply have a duty of care to their customers to ensure the companies they allow to respond to ads placed are legitimate! I was refunded my deposit, but still out of pocket by £264!! Shocking!”

Helpful Report

Posted 1 year ago

Hi Fliss, Thank you for sharing your experience. I’m very sorry to hear about your issues, and I understand how frustrating this must be. We do our best to ensure the reliability of transport providers on our platform, and it’s concerning to hear about your situation. We have implemented several security measures to combat scammers, including user verification and a review system for transport providers. However, scammers can be persistent in finding ways to bypass these measures. We continuously work to improve our processes and identify and remove any suspicious or fraudulent accounts from our platform. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“scribble logistics is a joke and defrauded me for £500 . took the job on knowing they had no intension of doing the job , they also took on another job , (chap with a mini ) the same time as mine and did not do his job either . no pick up and no communication about it either, shiply customer services are non existent and waited all day for them to contact me . i dont suppose i will get my deposit back as well ; relisted the job and scribble logistics had the cheek to put another bid in .shiply need to clean their act up and get rid of dodgy carriers”

Helpful Report

Posted 1 year ago

Hi Thomas, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. I’m very sorry to hear about your issues, and I understand how frustrating this must be. We do our best to ensure the reliability of transport providers on our platform, and it’s concerning to hear about your situation. We have implemented several security measures to combat scammers, including user verification and a review system for transport providers. However, scammers can be persistent in finding ways to bypass these measures. We continuously work to improve our processes and identify and remove any suspicious or fraudulent accounts from our platform. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Paid 50% which was £174 and now been told he has been suspended by Shiply! No contact car stranded! Scam Scam Scam ! DO NOT USE!”

Helpful Report

Posted 1 year ago

Hi Donna, I’m sorry to hear about the issues you’ve encountered, and I understand how distressing this situation must be. We take reports of this nature very seriously and strive to ensure our customers have a positive experience. We suspend transport provider accounts for multiple reasons. They will be happy to help you find a new transport provider; just contact our friendly support team at support@shiply.com with your booking ID, and we will see what options are available for you. Kind Regards, John

Posted 1 year ago

“Scam.. will ask for payment upfront and then nothing.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your concerns. We apologise for your negative experience. Please rest assured that we take such feedback seriously and will investigate the issue. For any payment or service-related problems, please get in touch with us directly at support@shiply.com so we can assist you in resolving this matter. Additionally, we recommend not paying transport providers upfront if they are less than six months old on our platform. Kind Regards, John

Posted 1 year ago

“Very poor customer service, tried calling them over 30 times in 24hrs, no reply, the company they passed me onto have scammed 2 people in the past 3 days and i feel i have been scammed as the collection company will not pick up the phone either. I have emailed Shiply complaints and no response. Shiply do not care once they have passed you over and wash there hands of you smiling all the way to the bank.”

Helpful Report

Posted 1 year ago

Hi Jason, Thank you for sharing your experience with us. We deeply regret the challenges you've encountered in reaching our customer service team and the issues with the transport provider. This is not the standard of service we aim to provide, and we take your concerns seriously. Please email us at support@shiply.com with your booking details so we can investigate this matter urgently. Your satisfaction is important to us, and we will work to resolve this situation promptly. Kind Regards, Megan

Posted 1 year ago

“I accepted a quote from a transport provider on shiply and paid them a £28 deposit, the transport provider turned out to be a scammer, asking me for money up front. after researching him and finding out that it was in fact a scam and that he was a con man doing this multiple times I contacted shiply and asked for my deposit back. I have had no response from them and no deposit back (which was paid directly to shiply)”

Helpful Report

Posted 1 year ago

Hi Will, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. At Shiply, we aim to provide reliable service and timely communication. If you've already requested a deposit refund, our team is looking into this and will get in touch with you soon. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Outright terrible, two illegal immigrants in a van delivered my merchandise in the middle of the night and gave me no notice after waiting a week. Also Shiply only has email support that is very slow, they really don't care they get there commission and farm it out.”

Helpful Report

Posted 1 year ago

Hi Joseph, We are deeply sorry to hear about the issues you faced with your delivery. This is certainly not the level of service we aim to provide. We take such matters seriously and will investigate this incident thoroughly. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Please email us at support@shiply.com with your booking details so we can address your concerns and take appropriate action. Kind Regards, Megan

Posted 1 year ago

“Wont refund my money wont answer the phone wont reply to emails useless company”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration. Please rest assured that our support team is here to help. We aim to resolve all issues as quickly as possible. Kindly email us at support@shiply.com with your booking details, and we will look into your refund request as a priority. Thank you for your patience. Kind Regards, Megan

Posted 1 year ago

“I was returning a chair. I was quoted £60, I paid £30 and the other £30 was waiting at drop off point. The store owner was late for drop off so the delivery driver took off with my chair and refused to give it back until I paid £130 plus £5 a day for it being on his van, I had just lost my mam days before and this man treated me in a dreadful way. He told me that the furniture was going in the tip within the week if I didn’t pay. I sent my son to get the chair. The driver stuffed it in my son’s car breaking the back foot in the process. The shop owner quickly blocked me, it’s been a dreadful experience for me. I will never use shiply again. No customer service help and no contactable phone lines.”

Helpful Report

Posted 1 year ago

Hi Sharon, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. Our customer support team will be happy to help you with any issues or concerns you may have. Kind Regards, John

Posted 1 year ago

“I booked a delivery with Shipley with a firm called Quick-Delivery. They quoted me a. price which I accepted but it ended up that they just passed it on to TNT who charged me another Euro200 to process the delivery in Portugal. I want to give a poor review to Quick Delivery but cannot see how to do this - the Shiply website does not let me give feedback. I am furious that I ended up paying twice - this is not Shiply's fault but maybe they should highlight when a firm passes it on to another firm and there are extra fees.”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for sharing your experience. We’re sorry to hear about the issues with Quick-Delivery and the additional charges. Your feedback is valuable to us, and we understand how frustrating it can be to encounter unexpected fees. You can leave a review for Quick-Delivery by logging into your Shiply account, navigating to your completed jobs, and selecting the option to leave feedback. If you encounter any difficulties, please get in touch with our support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“Tried over a couple of days to submit a quote request, get to the final page but fails to process through to submit so i can get quotes.”

Helpful Report

Posted 1 year ago

Hi Craig, Thank you for reaching out to us. We're sorry to hear that you've experienced difficulties submitting your quote request. This is certainly not the experience we aim to provide. To help resolve this issue, could you please try clearing your browser cache or using a different browser? If the problem persists, please get in touch with our support team at support@shiply.com, and we'll assist you promptly. Kind Regards, Megan

Posted 1 year ago

“I received several quotes - all ridiculously high for my small quick job - all were around double the quotes I received elsewhere”

Helpful Report

Posted 1 year ago

Hi Keith, Thank you for sharing your feedback with us. We're sorry to hear that you found the prices on Shiply higher than other offers. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. While Shiply aims to provide a platform for competitive quotes, we understand that prices may not always align with local offers. We value your input and will continue to work towards providing a range of competitive options for our users. If you have any further questions or feedback, please don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“🖐🤬❌❗️❗️❗️USE AT YOUR OWN RISK THEY DO NOT GUARANTEE ANYTHING. THEY WILL NOT RETURN THE DEPOSIT EVEN IF THEY DO NOT PROVIDE THE SERVICE. The company contacted me with a dishonest carrier who, through them, extorted money from me for a transport that he did not provide. SHIPLI collected the deposit despite the failure to provide the service and does not want to return it.”

Helpful Report

Posted 1 year ago

Hi Aleksander, Thank you for bringing this matter to our attention. We understand your frustration and apologise for any inconvenience caused by the experience you had with the transport provider. Our support team has reached out to you regarding the refund of your deposit. We sincerely regret any misunderstanding or dissatisfaction that occurred during this process. For further assistance or clarification, please feel free to contact our support team at support@shiply.com. We are committed to resolving this matter and ensuring your satisfaction. Kind Regards, Anne

Posted 1 year ago

“Failed to pickup vehicle. Dodged our contact and phone calls. When we finally tracked down the owner, told us to contact Shiply to get our deposit back.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please contact our friendly support team at support@shiply.com. They can assist you with this. Kind Regards, Anne

Posted 1 year ago

“I decided to use Shiply based on the positive reviews. A few points from my experience: - Their customer service is non existent, if you have any issues or questions, try calling their customer service number, it will be permanently engaged and you will never get to speak to anyone. For email queries, you fill out a contact form, you will be lucky to get a response after 8 days Keep that in mind before you decide to use Shiply. - My experience was terrible. We chose a highly rated company via Shiply and booked our collection. We paid extra for the insurance for peace of mind. During transit the drivers damaged my items which meant as an eBay return, it was no longer being refunded and I was being told I would not receive my £519.99. - The courier company opened a case for my complaint and then concluded it was my fault as the packaging was not to standard, even though the item arrived to me in the same packaging with no damage and the packaging is industry standard. They refused to process my claim further and told me it was my fault. - I then filed an insurance claim via the extra insurance I took out with Shiply directly, it has been nearly 10 days, no response from Shiply despite 3 email follow ups I would never recommend Shiply or their associated courier partners, once you have paid, they do not care about you and any insurance claims you make, they will not honor it and not come back to you. I will now be referring them to the small claims court and insurance ombudsman You have been warned. Try calling their customer service if you don't believe me.”

Helpful Report

Posted 1 year ago

Hi Nisar, We are very sorry to hear about your issues with our service and the courier company. We understand how frustrating and stressful this situation must have been for you. Regarding communication, I apologise for any inconvenience caused. Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. Our customer support team will be happy to help you with any issues or concerns you may have. We take the damage to your items and the insurance claim very seriously. We will investigate the situation thoroughly and follow up on your insurance claim as soon as possible. We appreciate your patience and understanding as we work to resolve this issue. Kind Regards, John

Posted 1 year ago

Shiply is rated 4.5 based on 45,448 reviews