Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“Where to start? First, I accepted their bid, which was not the lowest not even close but because of a promised quick pick up. I paid Shiply and the company wanted $300 which I paid; the balance would be paid upon delivery. The driver arrived with a totally inadequate trailer for the load. All the information was supplied before accepting the bid. After they failed, they asked for another chance, then they went silent. Never heard from them again. I will post the message exchanges”

Helpful Report

Posted 1 year ago

Hi Chris, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Load-Makers did not live up to their end. They cancelled multiple times. No communication of these cancellations. I had to keep calling to get information. They kept asking for "one more day" Then that day would come and go. I would avoid. I will not be using load-makers in the future.”

Helpful Report

Posted 1 year ago

Hi Adam, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“Before I booked I asked them to confirm that they can pick up within my needed time. Since I was leaving town which was five days later. They said for sure when nothing happened over the first few days I kept on messaging them and they kept on reassuring me not to worry, guess what when the time came that I had to leave town they said they were sorry and could not find someone to pick up my car. This company will promise you anything but not deliver.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“The pick up was missed due to a ‘broken down’ truck but shipper was not informed until 3+ hours after pick up was scheduled. MORE IMPORTANTLY, the chair was broken and then the delivery agent tried to glue it back together. This is a 150 year old chair and I am now trying to find a restoration company that can remove the glue and then try to repair the break. While I realize it was an accident, it could not be more careless and thoughtless, especially in the attempted repair.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“This guy simply don’t care have damaged my goods, play on time and it’s rude I think I need take this matter feeder to the next level as I been put into looses”

Helpful Report

Posted 1 year ago

Hi Pawel, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“Scammed by a transporter. Don't trust this Shipley. They say there subcontractors are verified, I was getting full response until payment was made. I think this company needs to Vet its suppliers properly. No chance of refund either as they take no responsibility. Sham of a company”

Helpful Report

Posted 1 year ago

Hi Jamie, We're truly sorry to hear about your negative experience with our platform. We strive to maintain a safe and reliable environment for all our users, and we take reports of fraudulent activity very seriously. Please know that we have strict policies and procedures in place to vet and monitor the service providers on our platform. However, we understand that there may be instances where undesirable experiences occur, and we're committed to addressing them promptly. If you've encountered any scammers or fraudulent activity on our platform, please don't hesitate to report it to us immediately. You can email our support team at support@shiply.com with details of the issue, and we'll investigate the matter thoroughly. We sincerely apologise for any inconvenience caused, and we're dedicated to improving our services and ensuring a positive experience for all our users. Kind Regards, John

Posted 1 year ago

“I ordered a removal from Gary83 on Shiply's platform. my furniture was stolen and Shiply's have accepted no responsibility for the theft, not even refunding the deposit that the site claims, let alone the value of my stolen property or the full delivery that I had paid in advance. Unlike equivalent marketplace platforms, they offer absolutely NO compensation or support if your property is stolen- they also clearly don't vet their suppliers (the address they gave me when my furniture failed to materialise was for a care home and the name didnt match the bank account) so it's very easy to be scammed- Gary83 had apparently successfully undertaken hundreds of jobs so there's no way to tell scam from genuine service provider. When I complained toShiply they have simply shrugged and stalled and now don't answer so my advice to anyone would be DO NOT USE SHIPLY- there is no way of ensuring that you are dealing with a genuine supplier and you receive no help from them at all if the companies on their site are scammers.”

Helpful Report

Posted 1 year ago

Hi Sally, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously and strives to maintain a secure and reliable platform for all our users. Regarding your deposit and any losses incurred, we encourage you to review our terms and conditions, as they outline our policies regarding refunds and liability. While we strive to ensure the reliability of the transport providers on our platform, instances like this are regrettable and not reflective of our intentions. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Although we cannot guarantee the goods or the transport, we strive to assist users in resolving any issues that may arise. Additionally, you may avail of our Shiply Protection Plan for insurance coverage of future shipments. If you have any further questions or concerns, please don't hesitate to reach out to us at support@shiply.com. We're here to assist you in any way we can. Kind Regards, Anne

Posted 1 year ago

“I canceled my shipment instead of refunding my account with a credit you charged charged my account again horrible experience”

Helpful Report

Posted 1 year ago

Hi Carl, Thank you for bringing this to our attention. We're truly sorry to hear about the inconvenience you experienced with the refund process. This is certainly not the level of service we aim to provide. We would like to resolve this matter for you as quickly as possible. Could you please email us at support@shiply.com with your transaction ID so that we can investigate and assist you further? We appreciate your patience and understanding. Kind Regards, Megan

Posted 1 year ago

“SERVICIO PÉSIMO, NUNCA LO VOLVERÍA A CONTRATAR, HAN SIDO TODO PROBLEMAS. De forma reiterada han incumplido los horarios de recogida y entrega, llegando a decirme que querían hacer el traslado otra semana distinta a la acordada. FATAL!!! Contraté un servicio para recoger y entregar una cama con su canapé de una vivienda a otra, con lo que acordé que vendrían 2 personas a realizar el servicio. En el momento de efectuar el servicio solo vino un chico, así que le tocó realizar a mi hermano la bajada de las cama y canapé a la furgoneta en la vivienda origen, y a mí subirla en la vivienda destino. MUY MAL!!! EVITAD TRABAJAR CON ESTA EMPRESA, OS VAN A COMPLICAR LA VIDA, SON MUY INFORMALES.”

Helpful Report

Posted 1 year ago

“Very difficult to do business was with. Promised a great price and a fast service but didn’t get either. It took 2 weeks for the car to be delivered. I had to personally deliver my car to final destination because Shipley couldn’t find a driver. And they charged me full price. No consideration to waive any fees due to them not being able to deliver what they promised. Highly disappointed. Sent multiple emails for a refund with no response.”

Helpful Report

Posted 1 year ago

Hi Joel, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please contact our friendly support team at support@shiply.com. They can assist you with this. Kind Regards, Megan

Posted 1 year ago

“The worst. Strung me along and did nothing. Had to cancel pickup.”

Helpful Report

Posted 1 year ago

Hi Jim, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Firstly I was not told until the day before that I needed to pay the balance in cash. I paid the cash on collection as requested. The team tried to collect the cash again from my son to whom the delivery was going!! They wanted to contact the boss who was unavailable but my son refused to pay. They were informed of 6 garden steps at the delivery location and this was confirmed as ok. They then tried to collect another £50 from my son. Would not recommend.”

Helpful Report

Posted 1 year ago

Hi Hazel, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Never picked and lies”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Having used you several times previously, with good delivery companies, I used you for a chest of drawers delivery with the company Alwayslogistics. They claimed to be contactable, insured and wrap all items. They never communicated, delivery eventually happened 2 weeks late, out of the blue, post a call from their driver who was abusive and threatened me if I did not take receipt of the item on Easter Sunday morning. I called the company, no answer, and the driver left the cabinet at the side of road, no wrapping just shoved in a van. He was really threatening and aggressive. When I complained to Shiply that this company was unvetted ( as you claim all your companies are) and should be taken off your site, you replied saying there is nothing you can do and they remain on your site with 4.5 star reviews! This is fraud and I cannot believe you are not taking any action.”

Helpful Report

Posted 1 year ago

Hi Athena, We're truly sorry to hear about your distressing experience with the delivery of your chest of drawers through Alwayslogistics. This is certainly not the level of service we expect from any transport provider on our platform. We take reports of misconduct very seriously and are committed to ensuring the safety and satisfaction of our users. We conduct thorough vetting procedures for all transport providers on our platform and rely on feedback from users like you to continually assess their performance. Your feedback is invaluable in helping us maintain the quality and integrity of our platform. We apologise if our response did not meet your expectations, and we assure you that we will investigate this matter further to ensure appropriate action is taken. If you have any further information or concerns, please don't hesitate to contact us at support@shiply.com. We're here to assist you in any way we can. Kind Regards, Steve

Posted 1 year ago

“AWFUL CUSTOMER SERVICE! EXTREMELY SLOW IN REPLYING TO EMAILS IN THE HOPE THAT YOU WILL GIVE UP! TELEPHONE NUMBER DOES NOT WORK THIS IS AGAIN DONE TO MAKE IT DIFFICULT TO CONTACT THEM! YOU REALLY NEED BETTER CUSTOMER SERVICE! 0/10 VERY UNDERHANDED COMPANY WHO SAY THERE TRANSPARENT YET EVERYTHING IS MADE DIFFICULT BY THEM AND NOT CLEAR AT ALL, ESPECIALLY WITH THERE FEES THEY DO NOT TELL YOU THEY TAKE THE DEPOSIT WHICH IS PAID! EXTREMELY DISINGENUOUS”

Helpful Report

Posted 1 year ago

Hi Chris, I apologise for any confusion regarding the commission charges on Shiply. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. Our customer support team will be happy to help you with any issues or concerns you may have. Kind Regards, John

Posted 1 year ago

“Booked with motor mover masters.. failed to pick up equipment on time and had to pick up equipment myself..asked for refund on deposit and no response.. will never think about using such sorry ass company again”

Helpful Report

Posted 1 year ago

Hi Maurice, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please contact our friendly support team at support@shiply.com. They can assist you with this. Kind Regards, Megan

Posted 1 year ago

“Needed an item picked up and delivered. Booked a company called Flydesk through Shiply. They never turned up on the first agreed date blaming a breakdown. Rearranged to another date- never turned up again. Shiply still have my deposit even though I have asked for it back.”

Helpful Report

Posted 1 year ago

Hi David, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please contact our friendly support team at support@shiply.com. They can assist you with this. Kind Regards, Anne

Posted 1 year ago

“Worst company I have had the misfortune of dealing with. I hired Shiply to transport a boat across the country which ended up in a crash in South Dakota. Luckily driver was fine and hey accidents happen. The nightmare was dealing with Shiply, they basically ignored my requests for a refund nor would they help with the carrier refused to pay the $6K deductible. They are horrible, so use them at your own risk.”

Helpful Report

Posted 1 year ago

Hi Nick, I'm sorry to hear about the incident involving the transport of your boat. We take feedback seriously and are committed to addressing any issues promptly and effectively. To help you with your deposit refund, please contact our friendly support team at support@shiply.com. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us. We're here to help in any way we can. Kind Regards, Megan

Posted 1 year ago

“Twice used Shiply, twice received furniture damaged by careless couriers and terrible customer service from the courier, non-existent customer service from Shiply”

Helpful Report

Posted 1 year ago

Hi Ruth, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Scam company, they give me a quote for delivering one item and after I accept the quote and paid the deposit they tell me that they can’t deliver it. Never use their service. I wouldn’t recommend it, save yourself the stress and fine a proper delivery company. Very disappointed!”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews