Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,448 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,448 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shiply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Still not had reply to my 2 emails about Sribble. They are a scam company. This website says deposit will be returned. Mine hasn't been even though I've received no service”

Helpful Report

Posted 1 year ago

Hi Alison, We're sorry to hear about your situation with Scribble. We understand how frustrating this must be. We want to inform you that we have permanently suspended Scribble from Shiply and are currently working on responding to all complaints as quickly as possible. Your patience during this time is greatly appreciated. If you need help with other issues, please contact our friendly support team at support@shiply.com. We no longer offer phone support. Kind Regards, Megan

Posted 11 months ago

“Still waiting for delivery they have had my item for 8 days and still no delivery date only excuses terrible company would never recommend or use again”

Helpful Report

Posted 1 year ago

Hi Roberta, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Turned up late quibbled about the boxes that were on the original list. Generally not great”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Awful, I told them the auction had a small window for pick up, they changed collection 3 times, with the third time being after the warehouse was shut, how ridiculous, theI said its shut at that time, so we will have to cancel. they wrote 'thank you' in reponse, complete waste of time don' t bother”

Helpful Report

Posted 1 year ago

Hi Louise, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“This was not a good service FL special services screwed over on money, time and a damaged trailer. Shiply should have better control of the businesses that offer services on this site. DO NOT use FL special services they are liars and thieves.”

Helpful Report

Posted 1 year ago

Hi Brian, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. We make all necessary efforts to reduce the number of unreliable transporters on our site, including a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If there is anything we can do to help, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Suddenly when all has been agreed a company asks for an extre £40 just for nothing. Shipley won't even allow me to message the company to tell them what time wasting idiots they are!!! This is a very difficult and time wasting service because it is far from user friendly and you could end up seriously burned if you don't make it clear what you want and read the sly things the company send back to you with ZERO help from Shipley to iron out difficulties or make this user friendly. I driver myself in the end because it was way cheaper, quicker, honest and less hassle.”

Helpful Report

Posted 1 year ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 1 year ago

“Shipley interfered when I reached out for advice because my carrier declared he had no back load. Shipley cancelled the deposit thus 'allowing' carrier to cancel leaving me two days to find new carrier at additional cost of £190. This was how Shipley tried to help. Why do they not offer insurance for cancellations?”

Helpful Report

Posted 1 year ago

Hi Stu, We're sorry to hear about your experience. We aim to ensure that your shipments go smoothly, and we regret any inconvenience caused. Our support team only take actions upon request. Please be clear with what you require to avoid any misunderstandings. For cancelled transactions, you can either receive a deposit refund or a credit that you can use to book another courier. If you have any more questions, please get in touch with our support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“I wired them $15,000 to purchase a van 5 weeks ago. No van. They claim their bank has messed up. If that is true, they have done nothing to help fix it. I can't get any response from these guys. They don't respond to my emails. They don't answer their phone. I've never got to speak to a person. And the statement that they will get back with you in 24 hours is a lie. They haven't responded to me in 3 weeks. It looks like a scam.”

Helpful Report

Posted 1 year ago

Hi Ralph, I'm sorry to hear about your experience. Please note that Shiply is a platform that connects customers with transport providers; we do not sell items directly. If you have not received an item you ordered, it would be best to contact the seller directly for resolution. If you need further assistance regarding a listing you had at Shiply, please get in touch with our support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Shiply delivery booking confirmed for Trike from M46 9RE to BN16 3RA. View delivery details and contact driver here: https://shiply.com/0CJWfiV Link broken, phone line two rings the engaged tone, tried 45 times.”

Helpful Report

Posted 1 year ago

Hi Nigel, Thank you for booking with Shiply. I apologise for any inconvenience caused. Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. Our customer support team will be happy to help you with any issues or concerns you may have. Kind Regards, Anne

Posted 1 year ago

“It wouldn’t let me put in the postcode. It pretended I was just requesting quotes not placing an advertisement. Then it suddenly declined all my offers of transportation while I was in the middle of making arrangements. It would be nice if there was space to add notes or info in the advertisement, now that I know it’s an ad!!”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. We're sorry to hear about the difficulties you experienced with our platform. It sounds like there may have been an issue with entering the postcode and placing your request. You can enter the postcode in the address field to avoid this problem. Additionally, please note that if you edit the details or title of your job, all previous bids will be cancelled, so make sure to fill in accurate details before posting a job to avoid any disruptions. We appreciate your suggestion about adding a space for notes or additional information in the advertisement. We'll look into improving this feature to enhance user experience. If you need further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Stay away from this company. Their shipping company cancelled my order after a week and Shipley taking my deposit. It is impossible to reach anyone for a refund. Back to Montway for me. This is a horrible company.”

Helpful Report

Posted 1 year ago

Hi , I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please contact our friendly support team at support@shiply.com. They can assist you with this. Kind Regards, Anne

Posted 1 year ago

“Claim they run background checks and verify carrier insurance but this is not the case. My car was wrecked and the carriers insurance will not cover the claim so I’m out $15,000. Shiply turned my dream car into a complete nightmare. They won’t even refund my $384 deposit and I’m forced to get a lawyer to recoup some of my $15k.”

Helpful Report

Posted 1 year ago

Hi Josh, We are truly sorry to hear about your experience. At Shiply, we strive to ensure all transport providers meet our standards, including background checks and insurance verification. However, we understand that sometimes things can go wrong. Please get in touch with our support team at support@shiply.com to discuss your case further and explore potential resolutions, including the possibility of a deposit refund. We take these matters seriously and want to assist you in any way we can. Kind Regards, Megan

Posted 1 year ago

“I would give no starts if that was an option. The service we pay for ($280 was my cost for a $1200 load) I am left wondering what exactly it is they offer for that. I get a finders fee etc. but they are completely useless in helping the consumer get resolution for a shipment not handled properly. I will not recommend them.”

Helpful Report

Posted 1 year ago

Hi Tom, Thank you for your feedback. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, Megan

Posted 1 year ago

“WARNING!!! One month on from my original booking for car transportation, the transporter disappeared, without carrying out the transportation. I had paid the full amount of the transportation and no money has been refunded. Shiply have not responded in any way thereby supporting the perpetration of this SCAM. Do not use Shiply unless you too wish to lose your money.”

Helpful Report

Posted 1 year ago

Hi Tony, I'm genuinely sorry to hear about your experience with Shiply. This is certainly not the level of service we strive to provide. We advise customers not to pay transport providers upfront, especially if they have been on the platform for less than six months. In cases like this, we urge you to contact our support team at support@shiply.com with your booking details, and we will work to resolve the issue as quickly as possible. Thank you for your feedback, and we apologise for the inconvenience caused. Kind Regards, Megan

Posted 1 year ago

“Gary 83 the courier (currently suspended) damaged some furniture, did not deliver others. Shiply contacted, don’t want to know, totally ignored my request for help. In addition Shiply provides POSITIVE 5 star reviews to encourage custom as they take a commission. Do not believe they have any intention of helping you when things go wrong. I even addressed my complaint to the 2 directors!! Trading Standards involved via Citizens Advice. Almost £1000 in damages and stolen items with no protection whatsoever. Second stage via citizens advice next. Buyer Beware. Shiply take the money and run!! Go elsewhere.”

Helpful Report

Posted 1 year ago

Hi, I'm genuinely sorry to hear about your experience. This is certainly not the level of service we aim to provide. If you haven't already, please get in touch with our support team at support@shiply.com with all the details of your case, including any communication with the transport provider and specifics of the damages and missing items. We take these matters seriously and want to assist you as much as possible. For future reference, please consider using the Shiply Protection Plan (https://www.shiply.com/protection-plan-terms) for added peace of mind. We appreciate your patience as we work to resolve this issue. Kind Regards, John

Posted 1 year ago

“The removal van turned up 2.5 hours late. The van we paid for had farm machinery in the back so we had to put all of our furniture in the van with farm machinery. We had to lift all of our furniture over the farm machinery to get it packed in the van. The driver was fine and very apologetic but it was the person who had sent the van late and with other items in the van who I blame. The driver had been on another job first before coming to ours. We were promised the van would be at ours at 10 am. After several phone calls to find out what was happening it turned up at 12.30pm. We were not at all happy.”

Helpful Report

Posted 1 year ago

Hi Pauline, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Sofa delivered in a disgusting state with heavy dark marks and dark hand prints on all areas. The delivery driver explained he had collected it from their holding warehouse where it had been held overnight following collection the day before. He advised he would action a complaint about the condition in which he found the sofa on his collection from the warehouse. I am still waiting for Goodfellas to acknowledge both his complaint and mine. I have called several times and received no acknowledgment. Disgraceful!”

Helpful Report

Posted 1 year ago

Hi Rebecca, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Catalina27 The worst, cancelled my transport one day before pick. Ruined my family vacation because I now need to drive to Ohio myself instead of enjoying time in Rapid City where i was waiting for my new trailer to be delivered.”

Helpful Report

Posted 1 year ago

Hi Brian, I'm sorry to hear about your cancelled transaction with one of our transport providers. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“You delivered a classic beetle for me, the buyer sorted all transport out with yourselves. At some point between being loaded in Doncaster and arriving in Bridgwater, the handbrake was broke. The button was hanging out on the spring! You told the buyer that I must of known and decieved him, the problem you have is that only 2 days previously the buyer drove the beetle in an extensive test drive. You also told him that it was a 60 year old car falling apart, the only thing that was 60 years ild was the shell, it had an full body off restoration by a reputable car builder. Also that I said the door hinge was worn, I said no such thing, it was a sprained hinge. I don't like to see people slagging me off. Own up to your mistakes, the handbrake was on when we loaded it and broke when delivered. Not happy.”

Helpful Report

Posted 1 year ago

Hi David, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Terrible, collected and never delivered, both me and vendor out of pocket- beware Sent email to confirm collection and delivery date then nothing My wife witnessed collection and scan of parcel Avoid at all costs”

Helpful Report

Posted 1 year ago

Hi, I'm very sorry to hear about your negative experience. That is certainly not the level of service we aim to provide on Shiply. Please get in touch with our support team at support@shiply.com with your details so we can investigate this matter and assist you further. Your feedback is important, and we want to address such incidents promptly. Kind Regards, Anne

Posted 1 year ago

Shiply is rated 4.5 based on 45,448 reviews