Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,351 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,351 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

Write Your review

Tell us how Shiply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Amy Huff

Renay

Miriam

Vince V

Ali

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Many of my items were damaged in transit and the broker Shiply connected me with to arrange for transit refuses to help me with a claim to have my items replaced and Shiply refuses to get back to me with help to deal with this issue. (This site also will not allow me to upload photos of my damaged items, which I am happy to share.) I would NOT use Shiply again to find a mover. I do NOT suggest them for anyone else either.”

Helpful Report

Posted 2 weeks ago

Hi Ashley, We're truly sorry to hear about the damage your items sustained during transit and the challenges you've faced in resolving this issue. Shiply aims to connect users with reliable transport providers, and it's disappointing to hear when expectations aren't met. Regarding the claims process, please refer to the insurance terms provided at the time of booking. It's important to communicate directly with the transport provider about any damages or issues during transit. If you're having difficulty reaching a resolution with the transport provider, please get in touch with our support team at support@shiply.com with the details, and we'll do our best to assist you. Kind Regards, John

Posted 1 week ago

“Offers are to expensive”

Helpful Report

Posted 2 weeks ago

Hi Christin, Thank you for sharing your feedback with us. We're sorry to hear that you found the prices on Shiply to be expensive. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. While Shiply aims to provide a platform for competitive quotes, we understand that prices may not always align with local offers. We value your input and will continue to work towards providing a range of competitive options for our users. If you have any further questions or feedback, please don't hesitate to reach out to our friendly support team at support@shiply.com. Kind Regards, John

Posted 2 weeks ago

“You'll deal with scammers that won't ever deliver the goods. We had a 3000 EUR sink that was meant to be delivered by a transporter; we paid $750 from Belgium to France and he never delivered and blocked out number. Of Shiply's response is always the same "We are only a third party; we don't have deal with deliveries"; while they cash in on transport costs...”

Helpful Report

Posted 2 weeks ago

Hello Paul, We're sorry to hear that you had a negative experience. Shiply takes scams very seriously, and we strive to maintain a secure and reliable platform for all our users. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 2 weeks ago

“The user Transportation2017 cheated on me! Can't recommend. Came With only one driver althought I wrote that the article needed to be carried. Shiply I'm not responding! User 89% percent positive opinions. All clear . I don't know why it's still on the platform with such a low percentage! To avoid”

Helpful Report

Posted 2 weeks ago

Hi Nick, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 2 weeks ago

“shiply sucks they want deposit but dont do anything very hard to get deposit back”

Helpful Report

Posted 2 weeks ago

Hi Fred, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please contact our friendly support team at support@shiply.com. They can assist you with this. Kind Regards, Anne

Posted 2 weeks ago

“Where do I start. I scheduled a delivery for an outboard motor. Having a Del delivered from Costa MWhere do I start. I scheduled a delivery for a outboard motor. Having a delivered from Costa Mesa to Seattle. The first company that I used from Shipley, never picked up my item on the date that was promised. I contacted Shipley and they refunded me and credited my account, the money that I had paid for the shipment. And then had to scramble to find a shipper and a short amount of time and found a company GlobalTranzenterprises. I was put in contact with Mr Wong. My item was picked up by Shipping Company and transported to Seattle with no issues. However, however, I was over the initial weight, which I understand and have no problems paying for. However, the freight broker, Mr. Wong advise me. There was an additional hundred and some odd dollar charge due to the wrong driver, picking up my parcel. I explained to him at nausea that this is not my problem that, another company was dispatched to pick up the outboard motor. He stated that I needed to pay the additional roadrunner driver because they charged more. This is bad business and I would not recommend using this company.”

Helpful Report

Posted 2 weeks ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note that we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things stated in their Terms and Conditions. The accepted price is what you are expected to pay, and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 2 weeks ago

“2 Damaged items from courier and 2 missing items. Shipley gave them positive reviews without my permission which you can’t alter, that’s FRAUD and MISLEADING. Courier stopped responding, once positive reviews by Shipley posted. Shipley don’t want to know. Damaged items cost thousands of pounds and no one is held responsible. We have PAID a courier to damage furniture and steal items!!! Don’t listen to Shipley’s responses on here, they take their commission and that’s their involvement. DO NOT USE COURIERS VIA SHIPLEY THEYRE SCAMMERS!”

Helpful Report

Posted 2 weeks ago

Hi, I'm sorry to hear about your frustrating experience with the shipping company you booked through Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Please note that automatic reviews are posted 22 days after quote acceptance. However, if you wish to make changes to the review, you can contact our support team at support@shiply.com. Kind Regards, Anne

Posted 2 weeks ago

“SHIPLY m'as crédité 43 euros sur mon compte pour une livraison qui c'est très bien déroulé identifiant annonce V3LJ3JNOA C'est un erreur ! La livraison qui n'a pas était faite ; Identifiant de l'annonce: V3LJ4OXOA le prix payé est de 79 euros ,après plusieurs échanges par mail ,vous n'avez pas fait le nécessaire pour me rembourser les 79 euros ou la différence soit 36 euro.”

Helpful Report

Posted 2 weeks ago

“I left a negative review for shiply but they wanted me to prove it which was a time wasting task for me, so I write that reason not again and hope this remains here. I give this negative feedback because you (shiply) deleted my feedback with your professional tricks! that is not a freedom of speech. I am waiting to see with which trick you can delete this one!!!!!!”

Helpful Report

Posted 2 weeks ago

Hi, We're sorry to hear about your frustration regarding the review process. At Shiply, we take feedback seriously, as it helps us improve our services. We ask for evidence to ensure that reviews are fair and accurate, but we understand this can sometimes be inconvenient. We assure you that our goal isn't to delete negative feedback. All genuine reviews are valued and displayed to provide transparency to our community. We encourage open communication and respect the opinions of our users. If you have any concerns or questions about our review process or any other aspect of our service, please email us at support@shiply.com. We're here to assist you. Kind Regards, John

Posted 2 weeks ago

“BEWARE OF SHIPLY! I booked a courier called AIRSPEEDER for an eBay purchase via Shiply, the courier collected the item from the eBay seller, and then stopped contacting me. Shiply have said they are not responsible as they only ‘connect’ people with delivery services, they claim to be ‘neutral’, despite their marketing explicitly saying they connect customers to ‘trustworthy’ couriers. I noticed AIRSPEEDER has been ‘suspended’ on the Shiply platform, I asked Shiply about this as they hadn’t mentioned it while dealing with my issue, and they revealed AIRSPEEDER have been suspended since 26 March 2024, this is before my item was collected, and AIRSPEEDER was still able to message me to arrange the collection via the Shiply platform after they were apparently suspended. I have asked for Shiply to compensate me for the cost of the item £275 and they have said no.”

Helpful Report

Posted 2 weeks ago

Hi Nancy, We sincerely apologise for the difficulties you've encountered with AIRSPEEDER. After a review, we have confirmed that AIRSPEEDER has been suspended from our platform due to their failure to meet our standards. We regret any inconvenience this has caused you. Regarding your request for compensation, we can confirm that we are only able to issue a refund for your deposit at this time. Unfortunately, we do not offer additional compensation beyond the refund of the deposit. If you wish to pursue this matter further, we recommend continuing to try and contact AIRSPEEDER directly or seeking assistance from the police. For any other issues or concerns, please don't hesitate to email us at support@shiply.com. We appreciate your understanding and patience in this matter. Kind Regards, John

Posted 2 weeks ago

“Shipley.. a good way to have your goods stolen. They don’t care if the companies exist or respond as long as they get their money. Shocking first and last experience. Do yourself a favour and use a reputable company.”

Helpful Report

Posted 2 weeks ago

Hello Mark, We're sorry to hear that you had a negative experience. Shiply takes theft issues very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 2 weeks ago

“Arranged to have my goods delivered cross country through Gary83, but have received no contact since my goods has been picked up so I believe it has been stolen. Tried contacting Shiply, and they responded with this "I am sorry to hear of the poor service you have received from your chosen transport provider. We act purely as a neutral venue through which users and transport providers can meet and enter into their own agreements. We are not involved in any of the actual transactions which take place and so are unable to get involved in any disputes or issues which may arise as a result of the contracts you choose to enter into with. We are however, very happy to assist you with communicating with your chosen transport provider. Contact details are below and I have also sent them a message requesting they get in touch with you ASAP with a view to resolving the issues." Which is no help at all. Couriers should be held accountable through Shiply, otherwise what's the point”

Helpful Report

Posted 2 weeks ago

Hi Dylan, I'm truly sorry to hear about the concerning situation with your delivery through Gary83. We understand how distressing it can be when you don't receive updates on your goods and fear they might be lost or stolen. While we do act as a neutral platform connecting users with transport providers, we take reports like yours seriously. We aim to ensure that all transport providers using Shiply uphold a high standard of service and reliability. We have processes in place to encourage communication between users and transport providers and to help facilitate resolutions in case of issues. We've reached out to Gary83 to request immediate contact with you to address the situation. Your feedback is invaluable to us, and we're continually working to improve our platform and services. We appreciate your patience and understanding as we work to resolve this matter. If you have any further concerns or require assistance, please don't hesitate to reach out to us at support@shiply.com. We're here to help and will do our utmost to assist you. Kind Regards, Anne

Posted 2 weeks ago

“Stole £1000 electric wheelchair no response when you message. Phone number don t work. Shipley no care in the world as long they get there commission. Company is still operating on the platform. And stealing so many customers items just check there reviews. Stay away from these cow boys.”

Helpful Report

Posted 2 weeks ago

Hello Jj, We're sorry to hear that you had a negative experience. Shiply takes theft issues very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. Although Shiply no longer offers phone support, we will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, John

Posted 2 weeks ago

“El precio para mines bueno, pero la seriedad de cumplir horario fue nefasto, ni el día,ni la hora. Una decepción, llamando por telelfono al transporte y nada.... buscaré otros medios”

Helpful Report

Posted 3 weeks ago

“OK so I've been a regular Shiply customer for six years plus I send a lot of bulky vintage electronics stuff too big to wrap. Shiply have a new weeze of charging extra insurance so if your item is damaged you'd think naturally having paid a premium you'd be entitled to claim Wrong! Say you've booked a wardrobe collection and delivery they apparently expect your wardrobe to be packaged they won't tell you that when they're. Charging you to insure it only if you actually try to claim one of my best friends had exactly the same problem with them last month. People only send by Shiply because they are sending bulky unwrappable items so essentially Shiply are committing fraud to obtain funds. I will no longer use this company nor will my customers. AVOID”

Helpful Report

Posted 3 weeks ago

Hi Jason, We're sorry to hear about your recent experience with Shiply. That is not the level of service we like to see on the platform. It's essential to understand the terms and conditions before availing of insurance coverage. In the exclusions section, it is stated that Shiply Shipment Protection does not cover damage due to improper packaging by the shipper. When shipping fragile items or any goods requiring special handling, it's crucial to communicate this with your transport provider beforehand. Proper packaging and protection of items play a significant role in ensuring their safe transport. By discussing these requirements with your transport provider, you can help minimise the risk of damage during transit. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you have any further questions or concerns about our insurance policies, please feel free to contact us at support@shiply.com. We're here to assist you and ensure that your shipping experience with Shiply is smooth and hassle-free. Kind Regards, Megan

Posted 3 weeks ago

“What a joke, 2 weeks and empty promises,endless texts, and no driver responses. If I could do a lower number in the reviews I would. And beware all the positive reviews, they are all anonymous, Shiply must have an employee typing in the positive responses to get 41000 reviews at almost 5 stars.”

Helpful Report

Posted 3 weeks ago

Hi Jerome, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 weeks ago

“I have just written a complete review, on last page, the guy asked for cash up front until i said it had been paid for. the guys were from Proovia, you need to check your deliverers. They were dreadful. thick, not English, ill prepared or not prepared. They knew what they were collecting, A Heavy potters wheel, they had no truck or gloves. I have said all of this. They dropped the wheel which meant when I got it, it was not working. I have reported this to EBay and to Proovia, but haven't heard anything..........”

Helpful Report

Posted 3 weeks ago

Hi Sally, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 3 weeks ago

“I booked this March 27th!!! My vehicle hasn’t even been picked up yet. The customer service is awful!!! Every time I call the woman who answers the phone can’t give me any information other than “it hasn’t been scheduled yet” the company boasts they can load within any 1-3 business day window you choose, I asked for the first available day, and 2 weeks later I can’t even get a definitive date for delivery!!! Now I’m racking up $75/day storage fee from the auction yard I purchased my vehicle from, plus $300/week for a rental car!!! Do not use this company!!! They are awful!!!”

Helpful Report

Posted 3 weeks ago

Hi Sean, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 3 weeks ago

“The delivery driver was extremely rude. He firstly made me help pick up the piece of furniture when I specifically stated they would not be possible and also scraped my floor badly in several places as the piece of furniture was heavy and required two people. When I raised with him the scratches on the floor he just denied it and then dragged the furniture banging down the steps into the van. I would never use these couriers again. The website does not allow me to upload the photos of the scratched floor but can be emailed on request.”

Helpful Report

Posted 3 weeks ago

Hi Lucy, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 3 weeks ago

“This Service is a Flat Tire on the Highway to Hell! One star. And that's only because negative stars aren't an option. Let me tell you about the worst experience I've ever had with a delivery service. It all started with a simple need: get my motorcycle picked up and delivered. Easy, right? Wrong! This service dispatched me to a company that apparently forgot everything they ever learned about motorcycles, or picking things up in general. The communication was a joke. For the entire day, I was fed a steady stream of empty promises. "Someone's on their way!" they'd say. But "someone" never showed. It was a symphony of radio silence punctuated by the screech of disappointment. They wasted a whole day of my time, leaving me stranded and frustrated. Here's the bottom line: If you value your time, your sanity, and your precious cargo, do not use this service. They're about as reliable as a toddler on a sugar high. Find yourself a company that actually understands the meaning of "pickup" and "delivery." This one will leave you stranded on the side of the road, with nothing but the fading promise of "someone" coming to save you.”

Helpful Report

Posted 3 weeks ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. We can relist the items for you or process a refund for the incomplete transaction, depending on your preference. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience caused. Kind Regards, Steve

Posted 3 weeks ago

Shiply is rated 4.5 based on 41,351 reviews