Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,451 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,451 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Waste of time - despite size always stated, job taken, money taken, then sorry we can’t do. And where’s the refund. 🤔”

Helpful Report

Posted 1 year ago

Hello Scott, We apologise for any inconvenience you experienced while using Shiply. That is not the level of service we like to see on the platform. To help you with your deposit refund, please contact our friendly support team at support@shiply.com. They will be able to assist you with this one. Thank you again for bringing this to our attention, and we appreciate your patience and understanding. Kind Regards, Megan

Posted 1 year ago

“FRAUD , STAY AWAY. ONE STAR TO TOO MUCH. NO ONE TURNS UP, THEY KEEP TRYING TO GET MONEY OFF YOU, NO ONE ANSWERS THE PHONE, NO REPLY ON EMAIL, VOICEMAIL OR MESSAGES. IM SURE THE GOOD REVIEWS ARE THERE MATES. THEATENED MY PARTNER SOMEONE WILL COME TO OUR HOUSE IF WE DONT PAY??? STAY AWAY AND JUST POST IT THROUGH THE POST OFFICE, SAFE WAY AND NO HASSLE. THE BUYER SORTED THIS OUT, NOT EVEN US ? I WILL BE CALLING THE POLICE.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“As already reported below a scammer has got away with a considerable amount of money using the Shiply web site. The transport company feedback was 100% and a member since 2015 so seemed to be entirely trustworthy. Over the past 2 days their feedback has dropped to 5.9% with currently 15 others reporting having been scammed. Baring in mind that you can't leave feedback if the job is cancelled - we lost £250 and can't leave feedback - I suspect the actual number of customers scammed will be much higher. Shiply do not seem to be offering any help or apology regarding these incidents so please be very wary - you cannot just rely on trusting the statistics on their site. I would suggest all those scammed try to get together to raise an action - but I don't know how to communicate with others at present.”

Helpful Report

Posted 1 year ago

Hi, We’re very sorry to hear about your distressing experience. We understand how alarming and frustrating it can be to encounter such issues. Please know that we take reports of fraud very seriously and thoroughly investigate each case to ensure fairness for all parties involved. We are committed to maintaining a trustworthy platform and are constantly working to improve our processes and safeguards. We acknowledge the challenges with the feedback system and your concerns about its reliability. We appreciate your patience as we address these matters. For further assistance or to discuss this issue in more detail, please get in touch with us at support@shiply.com. Your feedback is invaluable in helping us improve our services. Kind Regards, Steve

Posted 1 year ago

“Paid a deposit for car delivery through Shiply, the shipper then stopped communicating and whereabouts of car unknown. Shiply have not even given me the courtesy of a phone call regarding the matter, or offered any explanation of next steps. Horrible experience and Shiply do not seem to care. Avoid at all costs.”

Helpful Report

Posted 1 year ago

Hello Jackson We're sorry to hear that you had a negative experience. Shiply takes theft issues very seriously and strives to maintain a secure and reliable platform for all users. We no longer offer phone support. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Anne

Posted 1 year ago

“Service not rendered after paying the full money. I need my full refund.”

Helpful Report

Posted 1 year ago

Hi Timothy, We are very sorry to hear about your experience. We understand how frustrating it must be to have paid in full and not received the service. Please get in touch with us at support@shiply.com with your details so we can investigate this matter and assist you in processing your deposit refund. Kind Regards, Steve

Posted 1 year ago

“I would rather give no stars but had to press 1, The company that was ment to be collecting and dropping off sofas on the morning they were doing it i chased them up for a time they had booked the wrong date, So it was either lose my deposit on the item or pay out to hire a van myself to collect the items, So that s what i did, I am still waiting fir my deposit back from Simply nearly 2 weeks waiting”

Helpful Report

Posted 1 year ago

Hi Tracy, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. To help you with your deposit refund, please contact our friendly support team at support@shiply.com. They can assist you with this. Kind Regards, Anne

Posted 1 year ago

“I too have been scammed with full payment made for car transportation. As soon as money was paid to both Shiply and the car transporter, the transporter would appear to have disappeared. It remains to be seen what Shiply will do.”

Helpful Report

Posted 1 year ago

Hi Tony, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. Please get in touch with our customer support team at support@shiply.com immediately to report the issue with your transport provider. Provide all the relevant details, including your communication history and any evidence of payment. We will investigate the matter and take appropriate action, including suspending the provider from our platform. Thank you for bringing this issue to light, as it helps raise awareness and protect other users from potential scams. Kind Regards, Megan

Posted 1 year ago

“SCAMMED Like others on this platform. Don't worry SHIPLY have to support us, they've put these criminals on here! Oh no they won't help us at all. Press/Police/Social Media all will be used to warn people against using this site/service. Shocking”

Helpful Report

Posted 1 year ago

Hello James, We're sorry to hear that you had a negative experience. Shiply takes issues of scams very seriously and strives to maintain a secure and reliable platform for all our users. If you believe you experienced a scam while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Megan

Posted 1 year ago

“Very dissatisfied with the service I got passed through three different transporters after excepting one quote when it came time for delivery nobody responded to my text my voicemails or my emails. I will be filing a report on the Better Business Bureau and I also reported this to Matson shipping is very unfortunate are used. Do you want to before and had no problems a nightmare for myself and for the third-party Lawler I was forced to complete this transaction, even though they were not the original agency that created the quote”

Helpful Report

Posted 1 year ago

“Shiply will remove bad reviews, they don't respond to customers complaints”

Helpful Report

Posted 1 year ago

Hi Dave, Thank you for your feedback. We're sorry to hear about your experience. Please know that we do not remove any reviews. You are allowed to leave a review for your transport provider within 22 days after quote acceptance. We take all feedback seriously and aim to promptly address customer complaints. If you need assistance, please get in touch with our support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“The company’s contacting me were not very observant about the shipment details and I had 3 offers below 500$ then they shot up to over $1000”

Helpful Report

Posted 1 year ago

Hello, I understand that the quote you received seems unexpectedly high. Shipping costs can vary based on several factors, including distance, dimensions, and special requirements. It's possible that there might be a misunderstanding or an error in the quote provided. I recommend reaching out directly to the transport provider who provided the quote. You can discuss the details of your shipment, inquire about the pricing breakdown, and see if there might be any room for negotiation. You can also consider getting quotes from other transport providers to compare prices and find a more suitable option for your budget. If you need assistance finding alternative quotes or have any other questions, please get in touch with us at support@shiply.com. We're here to help you through the process and ensure you find a reasonable and reliable shipping solution. Kind Regards, Steve

Posted 1 year ago

“newer respond do not lose your time to waiting for quote”

Helpful Report

Posted 1 year ago

Hi Nick, We apologise for any inconvenience you've experienced in not receiving a quote within the expected timeframe. There might be various reasons for this delay, such as the availability of transport providers for your specific route or the details of your shipment. To expedite the process, we recommend checking your listing to ensure that all information is accurate and complete. If the issue persists, please get in touch with our support team at support@shiply.com, providing them with the necessary details, and they'll assist you promptly. Thank you for your patience. Kind Regards, Megan

Posted 1 year ago

“I was very clear that my shipment was quantity 2 dressers and that they were on the second floor and would require 2 people to move them. A single person showed up and had the nerve to ask the seller to help move them down the stairs. Needless to say, he was sent on his way.”

Helpful Report

Posted 1 year ago

Hi Jennifer, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“I tried for a whole week to get conformation on the pick up of my load in case grade arizona. No one would return calls text or emails. I got scammed out of my deposit. 633.00. I had to hier another trucking company to get my load shipped. I am very mad about getting scammed...this unit over yet!!!”

Helpful Report

Posted 1 year ago

Hi Herman, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. Please get in touch with our customer support team at support@shiply.com immediately to report the issue with your transport provider. Provide all the relevant details, including your communication history and any evidence of payment. We will investigate the matter and take appropriate action, which may include suspending the provider from our platform. Thank you for bringing this issue to light, as it helps raise awareness and protect other users from potential scams. Kind Regards, Megan

Posted 1 year ago

“Poor customer care He cancelled the transaction just because ebay didn't include the item numbers on the ebay description He called with a bad tone and hung up before resolving this Unprofessional shiply guy”

Helpful Report

Posted 1 year ago

Hi Micheal, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Shiply supports fraudulent companies on Platform. Bought 6 chairs in February, never delivered. Shiply make a profit out of this too. No help at all to retrieve my property. Very angry customer”

Helpful Report

Posted 1 year ago

Hi Laura, We're truly sorry to hear about your negative experience with our platform. We strive to maintain a safe and reliable environment for all our users, and we take reports of fraudulent activity very seriously. Please know that we have strict policies and procedures in place to vet and monitor the service providers on our platform. However, we understand that there may be instances where undesirable experiences occur, and we're committed to addressing them promptly. If you've encountered any scammers or fraudulent activity on our platform, please don't hesitate to report it to us immediately. You can email our support team at support@shiply.com with details of the issue, and we'll investigate the matter thoroughly. We sincerely apologise for any inconvenience caused, and we're dedicated to improving our services and ensuring a positive experience for all our users. Kind Regards, John

Posted 1 year ago

“Hired a company to transport a brand new RV from CA to Seattle. They hit the RV on both ends during transport. Broker will not take responsibility, driver has no insurance. Calling DOT on this. Be careful who you hire here. Very sketchy.”

Helpful Report

Posted 1 year ago

Hi Eddy, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“It is the second week now and I have not received my advanced money back.”

Helpful Report

Posted 1 year ago

Hi Claus, At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please contact our friendly support team at support@shiply.com. They can assist you with this. Kind Regards, John

Posted 1 year ago

“all booked. Paid 70 deposit. Got message in response to my texting them saying the transport firm dont know anything about the job. They said their account has been hacked. So Utter rubbish. No immediate support either. 0 out of 10 for this service.”

Helpful Report

Posted 1 year ago

Hi James, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, John

Posted 1 year ago

“Quotes are ridiculously high from all bidders. Twice the price of other sites.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your feedback with us. We're sorry to hear that you found the prices on Shiply to be higher compared to local offers. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. While Shiply aims to provide a platform for competitive quotes, we understand that prices may not always align with other sites. We value your input and will continue to work towards providing a range of competitive options for our users. If you have any further questions or feedback, please don't hesitate to reach out to our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

Shiply is rated 4.5 based on 45,451 reviews