Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“Poor communication and they leave you high and dry. They do not offer refunds after 90 days, even if you book four months in advance and your shipment ends up being abandoned by the shipper, when it's time for pickup. There is no phone number for you to call and speak with someone. You can only communicate with them by email and it takes days to get a response sometimes. They only offer a credit of up to two years for your deposit, to go towards another booking if you want your car shipped. They are are not customer focused at all. I understand everyone has to make money, but even with me having to fly back to California to pick up my own car and drive it to Georgia, because I couldn't afford to keep spending money on a rental car, while I waited for my car to be picked up and shipped, all they could offer was an apology and a credit. I'm very disappointed with Shiply. Even the shipper refunded me my deposit, but not shiply. I do not recommend and I will not use shiply in the future, if I ever need my vehicle shipped.”

Helpful Report

Posted 1 year ago

Hi Ronney, Thank you for your feedback. We are sorry to hear about your frustrating experience. We understand the inconvenience caused by poor communication and the lack of a refund after 90 days. Please note that we can offer a credit for up to two years towards another booking. If you would like to discuss your specific case further, please contact our support team at support@shiply.com, and we will do our best to assist you. Kind Regards, Megan

Posted 1 year ago

“They are fraud. They are liar. No customer service. No team working for customers. The numbers given are unreachable. My valuable stuff is not delivered and untraceable. I am going to report police.”

Helpful Report

Posted 1 year ago

Hello, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously and strives to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, John

Posted 1 year ago

“Avant Auto Broker is a Scam!!!! $12,000 gone and no car!!!!!!!! They look legit with their escrow but once it’s transferred they take the money and run!!!!”

Helpful Report

Posted 1 year ago

Hi, We're truly sorry to hear about your negative experience with our platform. We strive to maintain a safe and reliable environment for all our users and take reports of fraudulent activity very seriously. Please know that we have strict policies and procedures in place to vet and monitor the service providers on our platform. However, we understand that there may be instances where undesirable experiences occur, and we're committed to addressing them promptly. If you've encountered scammers on our platform, please don't hesitate to report it to us immediately. You can email our support team at support@shiply.com with details of the issue, and we'll investigate the matter thoroughly. We sincerely apologise for any inconvenience caused, and we're dedicated to improving our services and ensuring a positive experience for all our users. Kind Regards, John

Posted 1 year ago

“Booked collection and delivery for this morning 10-12. No van arrived despite repeated phone calls. Eventually they said van would be there 2-3pm. Never arrived. We were then sent a picture of a van being loaded onto tow truck. Generic picture. They obviously didn’t ever intend making collection. I have asked for my money. Obviously they have not responded! New people moving into property on Monday that still contains our furniture. Terrible service. Do not use.”

Helpful Report

Posted 1 year ago

Hi Sally, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“Do not use this company! They send low bids under this name. But all info comes from a different company. Then after you pay the deposit, they won't pick up on the day you want or need. If they agree to pick on they day you need, they will charge $500-$1000 more than the original quote. You can't even cancel, because you are ne er sent a link to cancel. You will be out your deposit. Stay away!!!!”

Helpful Report

Posted 1 year ago

Hi Tabatha, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Steve

Posted 1 year ago

“Caravan never collected. The company Scribble was obviously a scam. Shipley say they will return deposits if there is an issue but I've heard nothing from them. Phone never answered, emails never replied to. I'm very disappointed and don't believe any of these positive posts”

Helpful Report

Posted 1 year ago

Hi Alison, We're sorry to hear about your situation with Scribble. We understand how frustrating this must be. We want to inform you that we have permanently suspended Scribble from Shiply and are currently working on responding to all complaints as quickly as possible. Your patience during this time is greatly appreciated. If you need help with other issues, please contact our friendly support team at support@shiply.com. We no longer offer phone support. Kind Regards, Megan

Posted 1 year ago

“Courier damaged an item I sent. Unable to contact courier using phone, email or the chat. Raised issue with shiply but 2 days later I’ve had no response. No confidence in them now at all.”

Helpful Report

Posted 1 year ago

Hi Gavin, We’re very sorry to hear about the damage to your item and difficulty reaching the courier. Your experience is not what we aim to provide, and we understand your frustration. Please rest assured that our support team is looking into your case and will respond as soon as possible. We appreciate your patience. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Don’t use this company if you’re transporting an expensive bike, turned up in a furniture removal van. NO floor tie down points the loadings ramp was not adequate but fortunately I had my own. They didn’t know where they were doing and one didn’t speak English. An absolute joke so avoid at all costs and use a more professional company.”

Helpful Report

Posted 1 year ago

Hi Tony, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“PLEASE AVOID. DO NOT USE THESE CLOWNS. IF I COULD RATE LOWER I WOULD. POLICE WERE INVOLVED... I blame Shiply for allowing Clowns on the platform.”

Helpful Report

Posted 1 year ago

Hi, We're truly sorry to hear about your negative experience with our platform. Please know that we have strict policies and procedures in place to vet and monitor the service providers on our platform. However, we understand that there may be instances where undesirable experiences occur, and we're committed to addressing them promptly. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If there is anything we can do to help, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“Really disappointed, despite telling driver the make and model off the car he asked me to pay a reservation , only to later send a message , omg very low ,when he eventually messaged me ,he sent me a contact number for a lady who had no idea who he was,when I eventually Spoke to him no apology simply said contact Shipley I can't do it , not a nice experience and I wouldn't recommend this company. The chap I later used to collect the car said its part off the job we collect sports cars all the time he obviously just couldn't be bothered .”

Helpful Report

Posted 1 year ago

Hi Stephen, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“The quote accepted by us was a scam company Scribble. Shiply wouldn't answer my emails complaining and didn't return my deposit. Very disappointed. Wouldn't ever risk using Shiply again”

Helpful Report

Posted 1 year ago

Hi Alison, We're sorry to hear about your situation with Scribble. We understand how frustrating this must be. We want to inform you that we have permanently suspended Scribble from Shiply and are currently working on responding to all complaints as quickly as possible. Your patience during this time is greatly appreciated. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“Te dicen que si pueden llevar el vehículo en fecha y cuando pagas la reserva, después te argumentan que no, que tienen rutas fijas pero eso sí, ya han cobrado. Fui yo en persona por el vehículo y no me devolvieron la reserva. Me siento estafado y engañado”

Helpful Report

Posted 1 year ago

“This is from the side of the company who had a customer book Good Fellas. This took over 7 days too complete and many messages explaining our opening times. The reason being is that it's not a human replying to you but a bot. So I'm sorry but if any of our customers book these I'm afraid we will not be dealing with them.”

Helpful Report

Posted 1 year ago

Hi Maria, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“I got a quote from Scribble via Shiply. I paid deposit and 50% of transport costs as requested then I never heard from them again. It was a complete scam and Shiply didn't care. No replies to my messages. Disgraceful”

Helpful Report

Posted 1 year ago

Hi Alison, We're sorry to hear about your situation with Scribble. We understand how frustrating this must be. We want to inform you that we have permanently suspended Scribble from Shiply and are currently working on responding to all complaints as quickly as possible. Your patience during this time is greatly appreciated. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“Shiply have taken my money but haven’t booked the courier and haven’t responded to my messages for the last four days. A very frustrating company to deal with.”

Helpful Report

Posted 1 year ago

Hi Clifford, We sincerely apologise for the inconvenience and frustration you’ve experienced. Your concern is important to us, and we’re here to help. You can cancel this booking, and we can refund the deposit or relist your item. Please get in touch with our support team at support@shiply.com with your booking details so we can promptly address the issue. Thank you for your patience and understanding. Kind Regards, Steve

Posted 1 year ago

“They block any response to possible shippers that are asking for dimensions and weight....they think I am giving outside contact info.....It has been over 2 weeks and not any valid quotes....don't waste time with them”

Helpful Report

Posted 1 year ago

Hi, We’re sorry to hear about your frustrating experience. Please know that you can edit the details of your request so that the transport providers can see the dimensions and weight. Just click "Edit" beside the item on your active quote requests. If you need further assistance, please email our support team at support@shiply.com, and we'll be happy to help. Kind Regards, John

Posted 1 year ago

“After going through all the details, collection address, delivery address and bank details nothing happened. Tried email, that didn't work, tried ringing, phone always engaged Had to change all my bank details because the deposit request was a scam”

Helpful Report

Posted 1 year ago

Hi Jacqueline, We’re sorry to hear about your experience. That is not the level of service we like to see on the platform. If you suspect any fraudulent activity, we recommend you report it immediately to our support team at support@shiply.com. Additionally, please ensure you contact your bank directly to address any potential issues with your account. If you need further assistance, we’re here to help. Kind Regards, Steve

Posted 1 year ago

“Have been trying to get help from the customer service team for 3 days now - and not any luck. The phone must be off the hook as its been busy for 2 days straight and the email help desk says they aim to respond within 6hrs. Theres a chat??? Where? As I havent been able to pay for the service I cant actually review it. Bloody joke.”

Helpful Report

Posted 1 year ago

Hi Cliff, We’re very sorry to hear about the difficulties you’ve experienced with our customer service team. Your frustration is understandable, and we apologise for the inconvenience. Our team aims to respond promptly. For immediate assistance, please email us at support@shiply.com, and we will prioritise your request. We appreciate your patience and are working to resolve your issue as quickly as possible. Kind Regards, Steve

Posted 1 year ago

“Scammed out of £400, this site gives no protection to the public, you have been warned.”

Helpful Report

Posted 1 year ago

Hi, We’re very sorry to hear about your experience. Being scammed is incredibly frustrating, and we understand your concerns. Please report this issue to our support team at support@shiply.com with all the details so we can investigate the matter further. For additional protection in future shipments, you may want to consider our Shiply Protection Plan (https://www.shiply.com/protection-plan-terms). This optional insurance can provide extra security on top of the transport provider's insurance. Thank you for bringing this to our attention, and we hope to assist you promptly. Kind Regards, John

Posted 1 year ago

“GOT SCAMMED BY SCRIBBLE . But have emails customer service to get my deposit back 2 times I’ve tried to get a response from Shiply and nothing paid a good deposit and bank payment to scribble just to be ripped of by both now as no response no refund I thought this would be another good delivery and it’s lucky I found someone to collected car for me and this isn’t helped me give faith in Shiply again”

Helpful Report

Posted 1 year ago

Hi Shane, We're sorry to hear about your situation with Scribble. We understand how frustrating this must be. We want to inform you that we have permanently suspended Scribble from Shiply and are currently working on responding to all complaints as quickly as possible. Your patience during this time is greatly appreciated. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews