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Shiply Reviews

4.5 Rating 46,014 Reviews
100 %
of reviewers recommend Shiply
Company Reviews Metrics Info
4.5
Based on 46,014 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Jaso1044
Verified Buyer
“Great sight easy to use it's the transporters that are the problem had 3 mess me around until one came forward and offered his help .”
Helpful Report
Posted 10 years ago
Ians181
Verified Buyer
“So Far So Good”
Helpful Report
Posted 10 years ago
Jchapman
Verified Buyer
“I was a bit worried at first as the courier does not give a mobile phone number and they do not answer their landline phone. They did however respond via email and did collect and deliver the item in the time stated. The item was delivered in good order.”
Helpful Report
Posted 10 years ago
K.ga2
Verified Buyer
“Overall a good idea but difficult to contact when problems or questions arise and not very prompt in replying.”
Helpful Report
Posted 10 years ago
Larr198
Verified Buyer
“The idea is good, but i was scammed by CASTLE.LOGISTICS who took my money upfront and never collected my order twice, never communicated, to my money and didn't refund it.. I had to use someone else in the end.. CASTLE. LOGISTICS SCAM people out of money watch out for him, hopefully the bad ones get highlighted enough to be kicked out of Shiply. AVOID CASTLE>LOGISTICS quotes, bad bad bad for business.. READ QUOTERS REVIEWS FIRST !!!”
Helpful Report
Posted 10 years ago
Dais402
Verified Buyer
“The delivery went as planned, and was normal in every way. Two men showed up, which helps when delivering a big table. The table was collected on time, loaded into a carpet lined van and delivered, again on time. Which is actually a miracle these days.”
Helpful Report
Posted 10 years ago
Cazgac
Verified Buyer
“unable to contact by phone, when things go wrong.”
Helpful Report
Posted 10 years ago
Radi146
Verified Buyer
“Delivery was made - the item was collected and delivered in perfect condition albeit after a few attempts.”
Helpful Report
Posted 10 years ago
Turyalay
Verified Buyer
“I am happy that I got the job done in time but It was very unhappy when the van driver told me that out of 313 , shiply.com charged me above 80 pounds for the delivery.”
Helpful Report
Posted 10 years ago
Kenh31
Verified Buyer
“Good but one big problem; when receiving replies from potential carriers, unless they stated who they were, there was no way of knowing who it was from!”
Helpful Report
Posted 10 years ago
Paa7
Verified Buyer
“Having somebody to answer the phone occasionally would be nice”
Helpful Report
Posted 10 years ago
William2010
Verified Buyer
“Company was reasonably prompt with collection, they however experienced difficulty in being able to process my address I was asked several times To provide my address which I did and still the delivery driver needed to call me to get my address this i found somewhat bizarre... but job done... would i use this company again probably not. My Previous experience with using Shipley always have been good...”
Helpful Report
Posted 10 years ago
Ange2035
Verified Buyer
“Good service, but unimpressed at how much Shiply take per job - can be over 30% of total delivery price. That's just greedy. And they were of no help when I had a problem with one of the couriers I used via their site. Will avoid using unless necessary.”
Helpful Report
Posted 10 years ago
Moons123
Verified Buyer
“Competitive quote and relatively quick service but sofa arrived a day earlier than expected and my husband was just lucky to be in. Some minor scuffing to leather. Overall pleased due to price.”
Helpful Report
Posted 10 years ago
Woe39
Verified Buyer
“Most shipments have been successful. But as with every service, there are a few drivers who let you down. But I'm happy with their service over all”
Helpful Report
Posted 10 years ago
Fran4193
Verified Buyer
“Car arrived same day a little later than arranged however nice chap”
Helpful Report
Posted 10 years ago
Thornebird
Verified Buyer
“I found it difficult to cancel quotes for an item i didnt win on ebay”
Helpful Report
Posted 10 years ago
GREG927
Verified Buyer
“There are some charlatans using shiply who tell serial lies and it is impossible to distinguish them from the good guys. I was shafted twice by companies who lied about vans breaking down or being in collisions. The fact that you cannot warn others if the shipment was not made is a serious flaw because it allows these conmen to continue. I am currently awaiting a refund for a twice aborted pick-up and if I do not receive it I will be contacting the police.”
Helpful Report
Posted 10 years ago
Vsch9
Verified Buyer
“Good web site. But they take big commission for the job”
Helpful Report
Posted 10 years ago
Nikitits
Verified Buyer
“The only problem with shipley is you cant talk to the courrier directley before committing to be able to check time scales”
Helpful Report
Posted 10 years ago
Shiply is rated 4.5 based on 46,014 reviews
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