Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“Waited 3.5hrs the it would not fit in the van because the van was already packed full so they left without it, very very poor”

Helpful Report

Posted 11 months ago

Hi Simon, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 11 months ago

“Gregory5200 We should NOT have gone with the least expensive option. We listed every item (see photo) in the title of the listing. Everyone was aware of how many items and what the items were during the bidding process. Two men came to our house punctually in what looked like an “Amazon van” size vehicle. I thought it was really small for the furniture list we provided. They came in (one man in slides and the other in sneakers) , inspected the items and then the driver said he needed to make a call. He spoke to “the boss”(???), in a private conversation, and when he got off said they would have to make multiple trips so needs more money. We refused, as we listed every item and did not ask for them to move more than that. They then said they would help us. The men assisted me and my husband with the move that took two trips. We ended up just taking some of the items we needed help moving off the list because it was just too tedious. I will never ever ever use shiply again due to this terrible interaction. I’ve learned my lesson that you get what you pay for. NEVER AGAIN!😤😭😫”

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Posted 11 months ago

Hi Jennifer, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 11 months ago

“no communication from the delivery guys and no communication with shiply”

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Posted 11 months ago

Hi Dave, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 11 months ago

“Got scammed!! Do not not use this service”

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Posted 11 months ago

Hi Kate, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Please also get in touch with our customer support team at support@shiply.com immediately to report the issue with your transport provider. Provide all the relevant details, including your communication history and any evidence of payment. We will investigate the matter and take appropriate action, which may include suspending the provider from our platform. Thank you for bringing this issue to light, as it helps raise awareness and protect other users from potential scams. Kind Regards, Steve

Posted 11 months ago

“I am partially sighted and have a very bad back. Shiply man took my deposit after i had chatted about a date and time. He never refused or disputed the date and time ,he merely asked me what is to be moved. Only to dissapoint me at the move time after taking a deposit . Avoid this company .”

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Posted 11 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 11 months ago

“altas comisiones”

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Posted 11 months ago

“Lillray have now stopped corrrspondence with me. They have not delivered my item. They kept promising they were still scheduling delivery. My item was a very expensive table I am VERY concerned”

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Posted 11 months ago

Hello Brenda, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our service, please report the incident to our support team at support@shiply.com. We will investigate the matter thoroughly and take appropriate action. Your feedback is valuable to us, and we are committed to continuously improving our platform and services. If you have any specific details or evidence related to your experience, please share it with our support team so we can address the issue promptly. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 11 months ago

“Do not use King_Prime_Shipping!! (Ofilas Express Transport LLC) Damaged the car, lied repeatedly about when he would drop off the car. Had to ask if I needed to call the police to get my car delivered. And they used the Shiply website to leave a fake positive review.”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear about your negative experience with King_Prime_Shipping (Ofilas Express Transport LLC). That is not the level of service we like to see on the platform. Please be assured that we take such issues very seriously. We encourage you to leave a detailed review on the transport provider's profile to help other users. Additionally, if you believe a fake review has been left, please contact our support team at support@shiply.com so we can investigate further. Kind Regards, Anne

Posted 11 months ago

“I booked with Shipley and paid them a deposit the company that I chose to pick up my bike never found a driver to pick up my bike so I had to find another company to pick up my bike which cost me more money and I ended up having to pay storage and these people haven’t refunded me my deposit yet it’s just bad business and the 5 star logistics sent Shiply an email requesting that they refund me my money because they didn’t do the job and Shiply still haven’t and t me my refund I wouldn’t never do business with this company again it’s like once they have your money they can care less about your needs”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear that you did not find a driver for your bike. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you and ensure that your concerns are addressed promptly. Kind Regards, Anne

Posted 11 months ago

“I’ve sent the mileage the height the width the depth measurements three times at least! The so-called intelligent AI that’s reading these thanks I’m sending a goddamn phone number😩 how smart is that! Can’t even read the messages and repeatedly ask for the measurements again and again and again😤😤 Seriously how hard is this to READ: dryer weighs 155 pounds 29 inches wide 32 inches deep 40 inches tall and it needs to be moved 9.6 miles..! Does anyone with an actual brain see a phone GD PHONE Number in there?”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear about your frustration. To avoid this issue, please do not include dimensions when sending messages, as this gets detected by our system. Instead, please click "Edit" to update the listing with the correct dimensions. If you need further assistance, our support team would be happy to help. Please reach out to us at support@shiply.com. Kind Regards, Anne

Posted 11 months ago

“At first everything seemed to be going smooth. I advised that we would be on vacation till monday get a call sunday night wanting to delived advised i was still on vacation they said thats fine it will be delivered by 12 the next day. No call no show. I text them say it was delayed will be delivered next day which is tuesday by 12 no call no show again. I call in he said still behind but will be to location 7 am on wednesday. At 845 am they arrive. They advised they need payment before delivery can be completed pulled open phone showed them receipt evidently the broker sub contracted it out and hadnt paid them and told the driver it was cod! After 24 hrs payment issue with broker finally resolved. Will not use shipley again!!!!”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 11 months ago

“I received 1 reply/offer which was outrageous compared to the offers you had advertised from other people’s experiences online. Total waste of time and money to upgrade the service from this company. Never again!”

Helpful Report

Posted 11 months ago

Hi Michael, I'm sorry to hear about your experience. We aim to provide competitive quotes and value for our services. If the offer you received was not satisfactory, please let us know so we can investigate and improve our service. For better results, try adding more details or being specific with the address. Sometimes, some providers are not available for certain locations. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, John

Posted 11 months ago

“Shiply allowed King_Prime_Shipping(OFILAS EXPRESS TRANSPORT LLC) to leave false positive review. Do not do business with King_Prime_Shipping. Will damage your car and lie to you when trying to communicate. Positive Reviews are fake!!”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 11 months ago

“Most Horrible experience once booked waisted 3 weeks trying to find a driver and never got my vehicle. I won't recommend them at all if I could give negative 5 stars I would in a hartbeat. Save your self the stress and run away.”

Helpful Report

Posted 11 months ago

Hi Josh, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. Please contact our customer support team at support@shiply.com immediately to report the issue with your transport provider and undelivered vehicle. Provide all the relevant details, including your communication history and any evidence of payment. We will investigate the matter and do our best to help you. Thank you for bringing this issue to light, as it helps raise awareness and protect other users from potential scams. Kind Regards, Megan

Posted 11 months ago

“I booked a provider who had positive reviews, and was “verified” by Shiply. We communicated up until the night prior, deposit was made, job was solidified, etc. The provider did not show up for the job and stopped responding to messages. The phone line he provided was not in service. I took the day off of work to accommodate this transaction. Because I canceled the job, Shiply did not allow me to review the provider honestly. Shiply did not offer any additional credits for the serious inconvenience, and finally, the customer service team informed me that my refund may take up to ten days. Overall, I would say reviews seem concerningly flawed and therefore I would not to trust your move with Shiply. Even though there may be great professionals on here, I would not what happened to me to happen to anyone else.”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. While our verification process aims to ensure reliable providers, we acknowledge that issues can still occur. When a job is cancelled, our system does not currently allow reviews, but we understand how important honest feedback is and are looking into ways to improve this. Refunds can take up to ten days due to your bank's processing times, and we apologise for any inconvenience this may cause. We appreciate your feedback and are committed to making improvements. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 11 months ago

“Hired Shiply to move a travertine table from Az to Ca. Required a $203. Deposit. Then asked for ano $200 Zelle pmt to begin transport. Unfortunately they cracked the table. I was able to get my Zelle pmt returned. I’ve been unable to get my deposit back after several attempts… I had paid additional for have $2,000 insurance on the table. Filled out claim.. no one will reply I’ve tried many times… this is so frustrating!!!”

Helpful Report

Posted 11 months ago

Hi, I'm very sorry to hear about your experience. That is not the level of service we like to see on the platform. We take claims and insurance matters seriously. If you haven't already, please ensure that all relevant documentation and evidence of the damage are submitted with your claim. Our support team will get back to you as soon as possible. Thank you for bringing this to our attention. We're committed to improving our service and addressing such issues promptly. Kind Regards, Anne

Posted 11 months ago

“Shiply or king_prime_shipping or ofilas express transport left positive feedback for me without my consent. Worst experience ever shipping a car. Driver was a liar and misled us 3 times before I had to threaten to call the police to have my car delivered. Beware of these companies!!”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 11 months ago

“Still not had reply to my 2 emails about Sribble. They are a scam company. This website says deposit will be returned. Mine hasn't been even though I've received no service”

Helpful Report

Posted 11 months ago

Hi Alison, We're sorry to hear about your situation with Scribble. We understand how frustrating this must be. We want to inform you that we have permanently suspended Scribble from Shiply and are currently working on responding to all complaints as quickly as possible. Your patience during this time is greatly appreciated. If you need help with other issues, please contact our friendly support team at support@shiply.com. We no longer offer phone support. Kind Regards, Megan

Posted 11 months ago

“Still waiting for delivery they have had my item for 8 days and still no delivery date only excuses terrible company would never recommend or use again”

Helpful Report

Posted 11 months ago

Hi Roberta, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 11 months ago

“Turned up late quibbled about the boxes that were on the original list. Generally not great”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews