Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“A waste of time of you want to move a family home. Full of jokers giving quotes for their 3.5 t Luton. I needed 2 x 7.5 or a 14-18 tonne truck.”

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Posted 10 months ago

Hi Andy, Thank you for sharing your feedback. We understand that having the right size vehicle is crucial when moving a larger household. To avoid mismatches, we always recommend providing specific details about your requirements in your listing, including the vehicle size needed. This way, transport providers can offer quotes that better suit your needs. If you ever experience issues with unsuitable quotes, please get in touch with us at support@shiply.com. We’ll do our best to help you adjust your listing or find a more appropriate provider. Kind regards, Anne

Posted 10 months ago

“Shocking not helpful, would not recommend”

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Posted 10 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 10 months ago

“I used them to pick up a 1969 Chevrolet Camaro. The driver picked it up in New Jersey (Heading to Oklahoma) in about 4 days after placing order and paying deposit. The driver stalled the car three times while loading. Five hours after driver picked the car, he stopped to pick up another car. He did not know how to start a carbureted car, flooded it and ran the battery dead while trying to start it, pushed the vehicle off the trailer, called me and said he was leaving it a Panera Bread parking. He had called a road side service, and they could not get it started. I said I needed to find a wrecker service that would pick up at 12:00am, he said he would wait 1 hour. I found a company, when they showed up he decided he would not give them the keys until I paid him $ 400, after two hours arguing with him, I paid. They took the car and stored it overnight, charged the battery and cleared the flooding, and it started right up, at an addition cost of $262. Hired a new company to bring me the car at an addition charge of $ 1800. They were very apologetic, but have done nothing to refund any of original cost, or additional cost.”

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Posted 10 months ago

Hi Miles, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 10 months ago

“Shipley were fantastic, very professional and efficient, unfortunately Fastline courier experience was the opposite. Fastline courier service are incompetent, they cancelled on the day of delivery as unable to 'fit' on to van. Unacceptable redelivery date offered until discussed with complaints department. Drivers who arrived were unpleasant and surly. Despite offering assistance to help navigate the gate out of our property they drove too quickly and hit my gate post with their van. No apology. Will never use Fast Line courier again.”

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Posted 10 months ago

Hi Louise, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 10 months ago

“I used Elite Auto Movers and DO NOT recommend using them. They do not communicate very well and change the times for pickup and delivery without notifying you. The drivers do not call unless they are one hour from drop-off. They think you are on their time and your time doesn’t matter. Also, they have a tough time understanding how to produce an invoice that shows all the money you paid when requested after the delivery. BE AWARE!! If I could give "zero stars"...I would.”

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Posted 10 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 10 months ago

“Very poor service. The transport company accepted the job, I paid the deposit and then he lied and said he couldn't see the deposit on the system. The transport company had put in a high price to start then significantly reduced his bid when someone else came in at a much lower price. He clearly got another job and want to do my job so he lied. I sent proof of my deposit to Shiply, they went through the complaint. After a couple of days I asked for my money ( again ) and they asked for the proof AGAIN. The last week has been ridiculous - they email but say nothing and have now "escalated " my complaint. All they need to do is look at the messages on the portal, see the guy is a liar and pay me the deposit. This is boring now and Shiply need to actually do something. The founder appeared to be a smart guy, a good business - it isnt.”

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Posted 10 months ago

Hi David, I’m really sorry to hear about your experience. It’s frustrating when a transport provider cancels a job after accepting it, and we understand how disappointing this situation can be. In cases like this, it’s crucial that we follow a thorough investigation process to ensure fairness for all parties involved. I understand that it can feel repetitive when you’re asked to provide proof multiple times, and I apologise for any delays this has caused. We take all complaints seriously and are actively working to resolve yours as quickly as possible. If you haven’t done so already, please ensure you’ve provided all relevant details and proof to our team at support@shiply.com so we can expedite the process. Your feedback is valuable in helping us improve our service. We hope to resolve this issue for you soon and restore your confidence in using Shiply. Kind Regards, John

Posted 10 months ago

“I requested shipping a tractor and received a very rude ignorant response so I wonder how much business you have lost, besides mine, the worst experience ever from anyone. I wold give yo 0 stars if I could.”

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Posted 10 months ago

Hi Ralph, I’m really sorry to hear about your experience. We strive to maintain a high level of professionalism from all transport providers on our platform, and it’s disappointing to learn that this wasn’t reflected in your interaction. We do not tolerate unprofessional or rude behaviour from transport providers, and your feedback will help us take appropriate action. Please feel free to contact us directly at support@shiply.com so we can assist you further and ensure that future customers have a better experience. Kind Regards, Megan

Posted 10 months ago

“Absolutely disgusting customer service will never use again Paid 270 pounds to this company no contact no refund no collection scam police involved”

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Posted 10 months ago

Hi David, I’m really sorry to hear about your negative experience. It’s incredibly frustrating when you’ve paid for a service and don’t receive any communication or the service itself. This is not the standard we aim for. Please contact our support team at support@shiply.com so we can investigate your case urgently. If your transport provider has failed to collect your item and you’re unable to reach them, we’ll help you determine the next steps and look into a refund if appropriate. Again, I apologise for the distress this has caused. We’re here to assist you and hope to resolve this matter swiftly. Kind Regards, Megan

Posted 10 months ago

“Shipley is nothing more than a sub.Hiring a sub hiring a sub. The people that win the bid for say and have the high rating are not the people Moving your equipment . I waited a total of eight days to finally receive a scheduled pickup time.Between four and six pm The moment I received the scheduled pickup time and paid the fee. I asked for a more specific name and phone number to the driver. It wasn't until after six o'clock (when they were late) that I finally received the name and phone number to the driver who was picking up my delivery. I was then told they would not be arriving until eight thirty or nine o'clock. They finally arrived at 9:11pm In a trailer that was too big for the truck that it was towing. They were going to try to fit my motorcycle with 2 cars in the trailer that was only 42 feet long. Being towed by A Regular rear ended f250 And no proper equipment to haul a motorcycle, fully dressed. They had no room in the trailer that they brought, and all in all wasted Everyone's time and money for an entire day not to mention the eight days that I waited to have it delivered. This shipley was nothing short of a disaster and a logistical nightmare, and I will never use them. If you can just hire transport company directly.”

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Posted 10 months ago

Hi Michael, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 10 months ago

“Pas de services client et beaucoup d’arnaque”

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Posted 10 months ago

“I am EXTREMELY dissatisfied with your company. For 2 weeks I have been trying to have my motorcycle shipped from Chicago to Florida. I completed all required paperwork, was provided a price and request for my bike to be picked up on August 15th. As of yesterday, August 17th I was notified by the dispatcher Laura who had the audacity to put me on hold for 20 minutes and hung up on me. I proceeded to call her back and got a voicemail that she was not available, I called 5 times. I gave your company a down payment and still no service provided. Horrible and would never recommend. Not responsive at all. If I had the chance to not provide a star I would but I am forced to provide a star.”

Helpful Report

Posted 10 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. We aim to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Steve

Posted 10 months ago

“Ho versato la cauzione a giugno per un trasporto. L autotrasportatore ha rifiutato dopo la cauzione il trasporto per problemi personali e io non ho ricevuto la cauzione indietro. Ancora oggi invio e mail senza ottenere risposta”

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Posted 10 months ago

“What an experience I've had with this man. He does not answer any form of communication. He demands you pay him in full or he will not deliver any items trys blackmailing you it took nearly four weeks to deliver an item which he said he would do in five working days Honestly KEEP WELL AWAY”

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Posted 10 months ago

Hi Dexter, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 10 months ago

“Lieferung um 1 Tag verspätet. Fahrer spricht weder Deutsch noch Englisch. Man erhält keine Quittung für die Barzahlung. Bis heute keine Rechnung, obwohl dreimal angefordert. Unseriös”

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Posted 10 months ago

“Overpriced quotes.”

Helpful Report

Posted 10 months ago

Hi Ravi, Thank you for sharing your feedback with us. We're sorry to hear that you found the quotes on Shiply overpriced. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. While Shiply aims to provide a platform for competitive quotes, we understand that prices may not always align with local offers. We value your input and will continue to work towards providing a range of competitive options for our users. If you have any further questions or feedback, please don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 10 months ago

“The driver knew nothing about shipping an antique baby grand piano and due to his negligence an lack of knowledge, my piano was broken and may not be repairable. Thank God I purchased insurance. I would tell the drivers, "if you don't know what your doing, don't do it here"”

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Posted 10 months ago

Hi Andy, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. It’s good to hear that you had insurance in place. If you need further assistance or have additional details to share, please don’t hesitate to contact us at support@shiply.com. Kind Regards, Megan

Posted 10 months ago

“Shiply take no responsibility for the company's that asvertise in their platform. There is no vetting or checking anyone's credentials. I had an absolute nightmare with the company I booked. None of the contact information provided worked. I was messed around with collection days and times. After it was collected they kept sending me messages asking to arrange the collection. When I contacted shiply to complain they said it had nothing to do with them it was between me and the company. An absolutely awful experience both from shiply ans the courier. My item was lost for two weeks before they finally found it and forwarded it onto the delivery address. Shiply platform is a nuisance why have a complaints section to then tell people it has nothing to do with you when people have issues? And then the company and shiply measage me asking me to provide positive feedback”

Helpful Report

Posted 10 months ago

Hi Andrea, I’m sorry to hear about your issues with the transport provider and the subsequent challenges you faced in receiving support. Please know that we have strict policies and procedures to vet and monitor the service providers on our platform. However, we understand that there may be instances where undesirable experiences occur, and we're committed to addressing them promptly. While Shiply does not directly involve itself in contract disputes between users and transport providers, we take such matters seriously. If you haven't already, please consider leaving a review for the transport provider detailing your experience. This can benefit other users and may prompt the provider to address the situation. If you feel the issue is related to a violation of Shiply's policies or terms of service, please get in touch with our support team at support@shiply.com with the details, and we will investigate the matter. Kind Regards, Steve

Posted 10 months ago

“First attempt at transport: I pay Shiply the commission, then the driver withdraws on the grounds that the date no longer suits him. The service provider has the nerve to write on Shiply that the delivery has been made! Second attempt: I pay €61 in commission to Shiply, and a €116 deposit to the carrier (Superremovals): on D-day, no one shows up, and a truck breakdown is used as an excuse. No news since! I've lost over 200€ in total. To be avoided!”

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Posted 11 months ago

Hi Pierre, We're truly sorry to hear about your negative experience with our platform. We strive to maintain a safe and reliable environment for all our users and take reports of fraudulent activity very seriously. Please contact our support team at support@shiply.com with your booking reference so we can investigate this further and assist with your deposit refund. Thank you for bringing this to our attention, and I apologise for the inconvenience you’ve faced. Kind Regards, Megan

Posted 11 months ago

“Utter rubbish and disgraceful, possibly a scam, from the moment you accept the job they will ask for custom brokers, if you don’t have one you have to pay whatever amount they ask and they ask for the full amount of the job, and possibly any other fees the come up with, I’ve used Shiply before and you pay a deposit and the rest when the items are delivered, and according to some reviews this company uses DHL or FEDX to dispatch your items, if I wanted tu use DHL or FEDX I wouldn’t be looking here”

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Posted 11 months ago

Hi Miguel, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you've encountered any scammers or fraudulent activity on our platform, please don't hesitate to report it to us immediately. You can email our support team at support@shiply.com with details of the issue, and we'll investigate the matter thoroughly. Kind Regards, Anne

Posted 11 months ago

“Fahrzeug PKW Transport?????Trotz mehrfacher Anforderung keine Unterlagen erhalten, dass Anbieter/Auftragnehmer Lizenz/Genehmigung für Transporte hat noch bestätigte Versicherungsbestätigung. Was passiert bei Beschädigung/Totalschaden?PKW und Geld dafür futsch...Warum prüft shiply nicht vorher Anbieter und überlässt es nach!! dem Auftrag es erst zu prüfen. So was geht gar nicht. Gefährlich!!!”

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Posted 11 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews