Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“First attempt at transport: I pay Shiply the commission, then the driver withdraws on the grounds that the date no longer suits him. The service provider has the nerve to write on Shiply that the delivery has been made! Second attempt: I pay €61 in commission to Shiply, and a €116 deposit to the carrier (Superremovals): on D-day, no one shows up, and a truck breakdown is used as an excuse. No news since! I've lost over 200€ in total. To be avoided!”

Helpful Report

Posted 11 months ago

Hi Pierre, We're truly sorry to hear about your negative experience with our platform. We strive to maintain a safe and reliable environment for all our users and take reports of fraudulent activity very seriously. Please contact our support team at support@shiply.com with your booking reference so we can investigate this further and assist with your deposit refund. Thank you for bringing this to our attention, and I apologise for the inconvenience you’ve faced. Kind Regards, Megan

Posted 11 months ago

“Utter rubbish and disgraceful, possibly a scam, from the moment you accept the job they will ask for custom brokers, if you don’t have one you have to pay whatever amount they ask and they ask for the full amount of the job, and possibly any other fees the come up with, I’ve used Shiply before and you pay a deposit and the rest when the items are delivered, and according to some reviews this company uses DHL or FEDX to dispatch your items, if I wanted tu use DHL or FEDX I wouldn’t be looking here”

Helpful Report

Posted 11 months ago

Hi Miguel, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you've encountered any scammers or fraudulent activity on our platform, please don't hesitate to report it to us immediately. You can email our support team at support@shiply.com with details of the issue, and we'll investigate the matter thoroughly. Kind Regards, Anne

Posted 11 months ago

“Fahrzeug PKW Transport?????Trotz mehrfacher Anforderung keine Unterlagen erhalten, dass Anbieter/Auftragnehmer Lizenz/Genehmigung für Transporte hat noch bestätigte Versicherungsbestätigung. Was passiert bei Beschädigung/Totalschaden?PKW und Geld dafür futsch...Warum prüft shiply nicht vorher Anbieter und überlässt es nach!! dem Auftrag es erst zu prüfen. So was geht gar nicht. Gefährlich!!!”

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Posted 11 months ago

“Un desastre, me confirman fechas de recogida y entrega, les pregunto en varias ocasiones para que me confirmen y me lo confirman. Posteriormente sin decirme nada y una vez hecho el pago y sin avisarme a mi me informan que realizarán la entrega 10 días más tarde. Es la empresa Transisa Express para que no le pase a nadie más ya que no cumplen con su palabra. Ahora estoy a la espera d e como se procede con el abono de la reserva o cómo solucionarlo.”

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Posted 11 months ago

“Paid to have my furniture delivered but courier seems to gave made off with my stuff- my furniture not delivered despite CCTV evidence of courier picking it up from my seller!!! No communication so have reported to Action Fraud Police UK. Avoid Shiply and their "vetted" couriers like the plague!”

Helpful Report

Posted 11 months ago

Hi Elaine, We're sorry to hear that you had a negative experience. Shiply takes theft issues very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 11 months ago

“Ist fake! Betrüger!Reine Abzocke. Wird nicht geliefert und keine Antwort auf E-mail”

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Posted 11 months ago

“This is really alarming reading these reviews. Nearly a month ago a paid a deposit for a collection and delivery that was collected a week late due to the typical reason of the van breaking down. I was then contacted via email by the courier to pay the remaining amount of the delivery. Since then I have been told to wait for a scheduled date of delivery with 1 scheduled date where they never turned up and another where the van apparently broke down again. The courier have now said they because I'm not available for a specific day with only 2 days notice I will now have to wait another month for delivery. I have asked multiple times for proof they have the item and get ignored. I have contacted Shiply and all they have done is apologise and made it clear they don't take any responsibility and its up to your contract you make with the courier. Beware when using this service!”

Helpful Report

Posted 11 months ago

Hi Adam, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. While Shiply acts as a platform to connect users with transport providers, we still want to ensure that you have a positive experience. Please contact us at support@shiply.com with all relevant details so we can escalate this issue and see what additional support we can provide. Again, I apologise for the inconvenience, and I hope we can work together to resolve this matter as swiftly as possible. Kind Regards, Megan

Posted 11 months ago

“Paid deposit to Shiply of £1075 then had to pay another deposit to courier of £1600. Courier said he broke down on the way and then went silent. Received zero help from Shiply so paid £2675 and my item was not collected so totally out of pocket.”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. To avoid such issues, we advise against paying transport providers upfront on our platform if they are less than six months old. For your deposit refund, please get in touch with our support team at support@shiply.com with your booking details. We will assist you in promptly resolving this issue. Kind Regards, Anne

Posted 11 months ago

“The first company I hired through Shiply took the first week then asked for an additional 7-10 days. So I hired a different company, now we're also on a week now. Meanwhile all of my deadlines get pushed out, I pay more storage fees, and I still have no one to transport my cargo.😡”

Helpful Report

Posted 11 months ago

Hi Terah, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. We understand how frustrating delays can be, especially when they impact your deadlines and incur additional storage fees. We are committed to helping you find a reliable transporter as quickly as possible. Please get in touch with our support team directly at support@shiply.com for further assistance and to explore options for resolving this issue promptly. Kind Regards, Anne

Posted 11 months ago

“Don't use, avoid! Didn't receive payment in their bank on collection, even though we issued a bank remittance proving payment and they took the vehicle off. Very poor attitude and awful customer services and very very rude. Go elsewhere as lot better companies out there!”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 11 months ago

“You Shiply took a deposit from me to collect a car on the 1st August 2024 . Your CONTRACTOR was a Jo with a van called Marcus Coelho of lusotrans in supposedly Taunton Somerset, not the accredited and vetted trustworthy , honest companies YOU PROFESS TO USE AND VET . This guy contacted me at nearly midday when he should have been in St Andrews , or well on his way , he lied he was nowhere near Scotland rude and tried blaming me ! he aborted the job before he even did it . He rang me from some other job saying he was on his way , who drives to Scotland at midday for a pick up at 10.00AM . So I informed Shiply who sent me a complaint number on the 2nd Aug saying they'll be in touch in 6-8 hours !!!!! the guy was waiting for an answer !! on what I was going to do . I then wrote a Trustpilot review and they ACTUALLY CONTACTED ME WITH A SOFT , Oh were sorry and as I now know standard excuse reply , a lot of good that is . Saying they'll be in touch , What for I haven't a clue ! I basically got the same , Oh were sorry and here's the name and details of the useless company they organised to do the written contract or REFUND my £109 for a job that was aborted by they're SUB CONTRACTED Company and LEFT myself and the seller in Scotland with absolutely NO IDEA what was going on . Today I tried finding this company on various forums but no luck or sign of proper company details or office . I rang the only number a mobile , always a dodgy impression to most of us ordinary people , it just rang out every time , I sent txts , you guessed it not a thing . This is some guy works from home in a van , hardly the professional car transportation company , Shiply profess to use in they're Sales splurge to TAKE YOUR MONEY . BEWARE of all these companies passing themselves off as Transport Specialists , the chances are they're happy to take your money , but it's harder to get a REFUND . As I'm sure they'll hang on to my money and the insurance cover I paid extra for an THEY'RE ABORTED JOB that DIDN'T EVEN PAY THE INSURANCE MONEY BACK. AVOID , AVOID , AVOID . YOUR MONEY WILL VANISH , NO JOB , NO SERVICE , NO REFUND I SUSPECT .”

Helpful Report

Posted 11 months ago

Hi Chris, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Please email us at support@shiply.com so we can assist you further. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 11 months ago

“The offer process works well, I received several offers within 30 minutes. I came to agreement with one of the logistics firms and we scheduled a delivery a few days later. Things went downhill from there. The platform asked for a deposit (which the courier does not receive, it's just an excessive platform fee), which I payed via instant transfer. Instead of processing that instantly, shiply took several days to process the payment and blocks all communication with the courier for that duration. My support requests and tickets were ignored. Since shiply does not provide the courier with an address or contact information before they process the "instant" payment, the courier was not able to contact me (and neither was I able to contact him), so of course nothing was delivered on the date we agreed upon. Shiply does not refund the "deposit" despite being wholly responsible for this incident. Never again.”

Helpful Report

Posted 11 months ago

Hi, Thank you for your detailed feedback. I'm sorry to hear about the issues you've encountered. That is not the level of service we like to see on the platform. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please contact our friendly support team at support@shiply.com. They can assist you with this. Kind Regards, Steve

Posted 11 months ago

“Shiply paired us with HIGH_END LOGIX who contracted with BAH Logistics for our shipment. The original quote promised a pick up date on a Friday and a delivery on a Sunday. We are STILL waiting for our delivery after 6 days. The pick up was delayed one day and we've yet to see our delivery. There has been ZERO communication unless prompted and they communication is terrible (texting pick up party for delivery, texting delivery party for pickup). Huge disapointment so far and we still don't have our items. DO NOT RECOMMEND.”

Helpful Report

Posted 11 months ago

Hi Shanna, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 11 months ago

“King_Prime_Shipping left a fake positive review. Do not do business with them!! They will damage your car and there is nothing you can do about it. Their reviews are FAKE!!! I can't leave a review on the shippers website because they already left a fake positive review. When I stated this in my Shiply review here is what I received from Shiply....."If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them." So how am I supposed to leave a negative review for King_Prime_Shipping if they already filled in a fake positive review???”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear about your frustrating experience with the shipping company you booked through Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Please note that automatic reviews are posted after 22 days following quote acceptance. However, if you wish to make changes to the review, you can request to do so by contacting our support team at support@shiply.com. Kind Regards, Megan

Posted 11 months ago

“I hired Shiply to transport a travertine table from Az to ca, during the initial pick from Az they broke my table. They called me to tell me what happened and showed me a picture of the table. It was a solid piece of travertine so couldn’t be repaired. Then the process started of trying to get my money back. That did not happen. Plus I also paid to have insurance of $2,000. After much back and forth they denied to pay me for the insurance or give me any of my money back… DI NOT USE THIS COMPANY!!!”

Helpful Report

Posted 11 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Please consider using the Shiply Protection Plan for future transactions for additional peace of mind. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 11 months ago

“Why cant i comucate with the Delivery company for a few days when i have paid? In that time our comunicated Date goes by.”

Helpful Report

Posted 11 months ago

Hi John, Thank you for reaching out, and I'm sorry to hear about the communication issues you've encountered. Once you've paid, you should be able to communicate promptly with the delivery company. If there are delays in communication, please ensure that you're using the messaging system on our platform to contact the delivery company. If you continue to face communication barriers, please reach out to our support team directly at support@shiply.com. We are here to assist you and ensure your delivery proceeds smoothly. Kind Regards, Megan

Posted 11 months ago

“0 STARS took my money for delivery and refused to deliver my package. They have stolen my property. Everyday lies about when they would deliver, sending me round the houses to other mobile numbers. No answer, no update. Refusing to answer. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 11 months ago

Hello Samantha, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 11 months ago

“The form gave me the option for a covered car transporter, the only two operators that replied did not have covered transporters. Shipley is a waste of time.”

Helpful Report

Posted 11 months ago

Hi Steve, Thank you for your feedback, and we're sorry to hear about your experience. While we strive to connect you with the right transport providers, we regret that the options available did not meet your specific requirements for a covered car transporter. We recommend providing as many details as possible in your request to help us match you with suitable providers. For added protection, you can also opt for the Shiply Protection Plan, which offers extra coverage on top of your transport provider's protection plan in case something unexpected happens. If you need further assistance or have any specific concerns, please get in touch with our support team at support@shiply.com. Kind Regards, Anne

Posted 11 months ago

“I have been waiting 3 weeks and 3 days for my dining table now. It was collected after a week or so and I have not had any response from Lilray other than initially saying they were scheduling dates. Now they do not reply at all. They promised delivery within a week. I have contacted Shiply who responded and said they had contacted Lilray but now no response from Shiply. I am very concerned.”

Helpful Report

Posted 11 months ago

Hi Brenda, Thank you for reaching out, and I'm sorry to hear about the issues you've encountered. Please rest assured that we are taking your concerns seriously. We will follow up urgently with Lilray to resolve this matter. Additionally, if you haven't already, consider getting the Shiply Protection Plan for added peace of mind in future transactions. For further assistance, please get in touch with our support team directly at support@shiply.com, and we will do our best to assist you promptly. Kind Regards, John

Posted 11 months ago

“Terrible experience. These guys took my tv stand away, the driver wrote and promised to return them. The company claimed they were sending them back to me only for them to turn around and said they don’t have it. How can you turn around and tell such lie when I have your chats and text messages apologizing and promising to send it back immediately. I have proof of endless calls from the company pleading that they were sending it back to me. These guys are thieves. They stole my TV stand.”

Helpful Report

Posted 11 months ago

Hello, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously and strives to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 11 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews