Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,434 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,434 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer Support: I asked several questions about insurance of my shipped goods, as well as about the process itself, which ist really not good described in the Page. I asked in the german contact form and was asked two days later to adress the same questions again into an english contact form. I also asked some of the offering delivery partners. Until now I am uncertain if my goods have an insurance during shipment or not. Furthermore the terms tell, that the delivery is within 2-8 days. 5 days after booking, the delivery plan ist not even set and i barely get a response by the booked service provider "Dreiländer".”

Helpful Report

Posted 10 months ago

Hi, Thank you for sharing your experience with us. We apologise for any confusion caused regarding insurance coverage and shipment details. We highly recommend confirming insurance coverage directly with your chosen transport provider before booking to ensure you have the necessary protection in place. The Shiply Protection Plan is an additional plan that can offer extra coverage on top of your transport provider's protection plan in case something unexpected happens. This is an optional service; you are not required to purchase it if you feel the existing coverage is sufficient. For more information on the advantages of the Shiply Protection Plan, please check at https://www.shiply.com/protection-plan-terms. If you have any further questions, please don't hesitate to contact our support team at support@shiply.com. Kind Regards, John

Posted 10 months ago

“Very disappointed in this company , the courier has taken my furniture that they picked up at the arranged time but now 4 weeks on they have stopped communicating with me , basically they have stolen my furniture I have no hope in getting it, contacted Shipley they offered me a my deposit back which they sent me a link to retrieve it and that doesn’t work , this company take absolutely NO responsibility for whoever you choose to use as a courier ! My furniture has been stolen and they have given me NO support”

Helpful Report

Posted 10 months ago

Hi Angela, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously and strives to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. You can also follow up the status fo your deposit refund if you haven't received it until now. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 10 months ago

“It's modern slavery. Even if you die. It's not enough. You still need to drive and do the job. They don't care”

Helpful Report

Posted 10 months ago

Hi, Thank you for sharing your thoughts. We’re truly sorry to hear about your dissatisfaction and concerns regarding the service you’ve encountered. At Shiply, we take all feedback seriously and ensure all users receive fair and professional service. We encourage anyone who experiences unfair treatment or issues to contact our support team so that we can investigate the matter further and take appropriate action where needed. Please don’t hesitate to reach out to us at support@shiply.com for any assistance or clarification on this matter. Kind Regards, Megan

Posted 10 months ago

“I arranged someone to pick up my from Peterlee copart, made booking quote on 3rd of September and someone called cidor quoted to pick the bike up next day, then next day morning I received a text saying they can't pick up till Friday 6/9, Thursday afternoon received another text from transporters company that they can't book the collection and asked me to book a collection from copart managed to book on in short notice. Then Friday no communication till I rang them even no answer and then received a text saying they missed it as the driver was unable to pick up until 7pm where copart shut at 5pm. Then asked me to book another one for following Monday so, I booked another one and on Monday again driver went to pick up the bike with no space in the van and got cancelled. Then, asked me to book another one for Tuesday which is today, again missed that one too, on top of this no communication until I ring them to see what's happening. It cost me totaling (storage charges, lot retrieval fee, and me to go and pick it up myself) £1094. Very horrible experience and frustration, shiply is unreliable, and very unprofessional. I had car parts, fuel and all sorts stolen by shiply transporters before and I reported all these, as usual no action, all they ask me to requote after 5 days from reported. You can't contact shiply over the phone all you can do is email them and wait for a response for days. I would not recommend shiply at all”

Helpful Report

Posted 10 months ago

Hi Nishanthan, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Please be assured that we take such issues seriously and will investigate the matter with the transporter involved. While we do not have phone support, our team is available via email to assist with your claim and help resolve this as quickly as possible. Please reach out to support@shiply.com with all the details, and we will do our best to address this promptly. Kind Regards, Anne

Posted 10 months ago

“Booked a delivery, paid a £40 deposit and was then informed the delivery could not be done. Asked for my deposit to be refunded and that was 3 weeks ago. Unbelievably awful customer service and I still requesting my deposit to be refunded. Getting nowhere fast. In my experience avoid using at all costs.”

Helpful Report

Posted 10 months ago

Hi Scott, Thank you for your review, and we sincerely apologise for the inconvenience you’ve experienced. We are currently processing your refund, and it should be with you by next week. If you do not receive it by then, please contact your bank for further assistance. We appreciate your patience in this matter and hope to resolve it for you soon. If you have any further questions, feel free to reach out to us at support@shiply.com. Kind Regards, John

Posted 10 months ago

“unprofessional”

Helpful Report

Posted 10 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 10 months ago

“Had a bed delivered last week from north London to south London. Arrived damaged. Showed the driver. Had paid extra for protection cover also Contacted Shiply, but no response. Have tried raising a ticket, emailing but reply. No phone number. WORST CUSTOMER SERVICE EVER! VD8XZXR4V”

Helpful Report

Posted 10 months ago

Hi Hanifa, We are truly sorry to hear about the damage to your bed. That is not the level of service we like to see on the platform. We’ve reviewed your case and our support team has already replied to your query. To proceed with your claim, please respond to their email with any additional information they’ve requested. This will help us process your claim swiftly and ensure we address the issue promptly. If you need any further assistance, feel free to reach out to support@shiply.com. Kind regards, John

Posted 10 months ago

“DO NOT USE THIS COURIER SERVICE! We were with this company for a year, had great reviews and provided outstanding service to our customers and Shiply just randomly suspends our account with NO reason. After contacting a representative we were told oh no big deal their system was updating and their verification process was behind. Then after being ignored for over a month we get notified we are permanently suspended. When asked why they would give no answer and provided no reason. No warning, no opportunity to rectify any mistake or problem, we were informed of NOTHING. So again take your shipping business elsewhere, these people are a JOKE”

Helpful Report

Posted 10 months ago

Hi Sheryll, Thank you for your feedback. We understand your frustration and sincerely apologise for your experience. Account suspensions can occur for a variety of reasons, but we strive to ensure transparency and communication with all users. If you feel your account was suspended unfairly, we encourage you to reach out to our support team at support@shiply.com to get further clarification on the matter. Please know that we take these matters seriously and are committed to improving our processes and customer communication. Kind Regards, Steve

Posted 10 months ago

“I have booked a delivery but there was some issues and questions I needed to verify however I have no reply yet and they dont have a telephone number. so for that reason I requested for a cancellation and refund. I also have no communication to confirm the cancellation or refund I hope I can get my money back some how through the banks or soem other means.”

Helpful Report

Posted 10 months ago

Hi, Thank you for your message, and I apologise for the inconvenience you've experienced. We understand how frustrating it can be when communication is delayed. Our team has received your request and is processing it. Rest assured, if you've requested a cancellation and refund, we will contact you to confirm the status. If you do not hear back soon, please feel free to reach out to us at support@shiply.com for further assistance. If you're still concerned about the refund, your bank may also be able to assist you in retrieving the payment. Kind Regards, John

Posted 10 months ago

“Dreadful experience I was harrassed & bullied on the phone by the driver demanding money when they had not sent their bank details & my customer was harrassed & bullied in person & had to unload 6 chairs himself aged 77! I sent a formal complaint 3 days ago but no-one has bothered to reply”

Helpful Report

Posted 10 months ago

Hi Susie, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 10 months ago

“Shiply is not a bad site, but there are... Scammers everywhere! There are some good ones, but most are scammers. Use a one-time email and temporary (google voice, for ex) phone number...you will get literally HUNDREDS of emails and calls and texts. They use autodialers and will hammer you for days or even weeks. They also get your email, so the flood your inbox with junk. Shiply allows you to unsubscribe, but they give your actual email to the spammers and you will be buried with emails. READ and UNDERSTAND the terms and conditions before you agree and pay. The sales people will say things that do NOT align with the terms and conditions. They lie. They are often not even in the US so are not covered by US laws and the UCC. Found this, thought you might find it helpful: 10 Tips to Ensure a Safe Auto Transport Tip 1 Never pay upfront deposits until you get a final, firm price, quote, especially not via ACH, Venmo, Zelle or Cash App. If someone asks for any of those upfront, that's a big red flag. Unfortunately, 90% of the quotes you're receiving are coming from overseas call centers, most of which are scams. What they are really providing is an ESTIMATE not a QUOTE, at least in the legal and common use of the words. They low ball you, get your deposit, then give you a firm, fixed price == often twice or 3 x more == later. And refuse to give you your deposit back! Major credit cards are your armor. They come with dispute powers, so if a company rejects them, raise your shield! Tip 2 No company knows if a carrier is in the area before you book. Beware if they tell you "we just happen to have a truck in your area." Until they have an order and start calling trucks, they have no idea where the trucks are. They are telling you what you want to hear just to get your order! Tip 3 Beware if they tell you "your deposit guarantees a spot on the truck". They have no idea if a truck will take your order. Don't pay a deposit until they have a carrier confirmed and they give you the name and phone number of the driver. There is no way of ever telling what trucks will be in your area, at your specific time frame, with space and going where you need. This is why there is a national auto transport board for both licensed carriers and licensed logistics brokers. Tip 4 If they are asking for a deposit before they have an assigned carrier. Do not pay until they have assigned your shipment to a truck. If they tell you they have a truck, get the name and phone number of the trucking company. If they will not give you the name and phone number, cancel your order because they do not have a truck. Now, they'll charge your credit card to buy more time. Tip 5 If they tell you, they will give you a gas card worth $200 when your order is complete. Don't waste your time. THESE ARE NOT Visa Gas Cards. They require you to save your receipts and then send them in. Google "Free Gas Card Scam" and see what you aren't getting. Tip 6 Some quotes will be from companies that are both brokers and carriers They lead you to believe that they will transport your order on their truck when, in fact, they will broker it to a different company. While there is nothing wrong with them brokering it, the issue is that they mislead first-time auto shippers in their sales pitch. The thing is, even if they do have one truck, the odds that on or near ***date*** their truck will just so happen to be in ***departure city*** with space on the trailer for your vehicle and happen to be on the way to ***to city*** are astronomical. Tip 7 If you are quoted a low price and they tell you it is the full price to ship. They do not tell you that, buried in their terms, it states that they will charge you a broker fee in addition to the price quoted. Since they do not guarantee the final price, you end up paying hundreds more than expected. Tip 8 They tell you that the quote is the total price, but once again, their terms allow them to raise the price without you agreeing to the increase. Some companies have terms that let them add funds to the carrier's pay in $50.00 increments until a driver accepts the vehicle. Now, they do not need to have you sign a new contract or an amendment saying that you agree to the increase. Tip 9 While every company has in their terms that you agree not to chargeback on your credit card, some say they will charge you a fee if you do. It Is a violation of the Visa, MasterCard, American Express or Discover Merchant Agreement for them to charge you. If they do charge you, turn them in and they will be fined a substantial amount. Tip 10 Look for disclaimers at the very bottom of their terms, contracts and quotes. If you have strict parameters for pick-up or delivery dates, and they tell you that they guarantee it. Read their terms, they always have an out. Specific days should never be guaranteed. Vehicle trucking companies never guarantee them for many reasons. If drivers don’t guarantee days, how could your broker? I really think Shiply should do more to vent the brokers who use their site. List there US addresses and business names so you can look them up on BBB or reviews. The reviews on this board are filtered.”

Helpful Report

Posted 10 months ago

Hi, Thank you for your detailed feedback and insights. We understand your concerns about the practices of some transport providers, and it's important for customers to remain vigilant when making bookings. We always recommend that users review the transport provider's credentials carefully and request any necessary information, such as insurance certificates and business details, before proceeding. Please know that we have strict policies and procedures to vet and monitor the service providers on our platform. However, we understand that there may be instances where undesirable experiences occur, and we're committed to addressing them promptly. If you've encountered scammers or fraudulent activity on our platform, please don't hesitate to report it immediately. You can email our support team at support@shiply.com with details of the issue, and we'll investigate the matter thoroughly. We sincerely apologise for any inconvenience, and we're dedicated to improving our services and ensuring a positive experience for all our users. Kind Regards, John

Posted 10 months ago

“Have used Shiply before with no problems. However, if it goes wrong Shiply are powerless to intervene. They are merely a broker for lots of delivery companies and you will have no come back with them. Be warned - research the delivery company they recommend and try to contact them direct.”

Helpful Report

Posted 10 months ago

Hi, Thank you for sharing your experience. It's great to hear that you've had positive experiences with Shiply in the past, but I understand your concerns about things not going as planned. We highly recommend checking the transporter's profile and asking all questions before finalising any booking to help ensure a smoother process. It's important to note that Shiply acts as a platform that connects customers with transporters, and we typically do not have direct control over the actions or conduct of the individual transporters. We appreciate your feedback and hope your future experiences are more consistent and hassle-free. Kind Regards, John

Posted 10 months ago

“Shipley is very expensive, over charges”

Helpful Report

Posted 10 months ago

Hi, Thank you for your feedback. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. While Shiply aims to provide a platform for competitive quotes, we understand that prices can be expensive. We value your input and will continue to work towards providing a range of competitive options for our users. If you have any further questions or feedback, please don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, John

Posted 10 months ago

“If you paid in cash...don't expect a receipt! We called 8x for a receipt after being told we would get one emailed to us.....NEVER HAPPENDED TO THIS DAY....BEWARE!!”

Helpful Report

Posted 10 months ago

Hi, Thank you for bringing this to our attention. I’m genuinely sorry to hear about your experience and the inconvenience it has caused you. It’s always best to confirm all your requirements, including getting a receipt, directly with the transport provider before proceeding with a booking. This helps ensure that everything is clear and that there are no surprises. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 10 months ago

“YOU FAILED ON YOUR DELIVERY SCHEDULE TO THE POINT I HAD TO PICK MY GOODS UP MYSELF AND NOW YOU'RE TRYING TO TAKE DELIVERY COST. WTF”

Helpful Report

Posted 10 months ago

Hi Danny, I sincerely apologise for the inconvenience and frustration this situation has caused you. It’s certainly not the experience we want our customers to have. If you had to pick up your goods due to a failed delivery, you should not be charged for a service that was not rendered. Make sure this is made clear to your transport provider. For your deposit refund, please get in touch with our support team directly at support@shiply.com. They can help you with this. Kind Regards, Megan

Posted 10 months ago

“I have submitted to queries and received ticked , you say you contacted act me within 6 hours !! Nothing absolutely , I have instructed ukfurniture deliveries 28 to pick up furniture they have collected the furniture but no contact since absolutely exhausted with the process and it’s harder when you don’t reply”

Helpful Report

Posted 10 months ago

Hi Angela, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 10 months ago

“Rereer ft yh v dddsdgygg”

Helpful Report

Posted 10 months ago

Hi, If you need help with anything, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 10 months ago

“Terrible and costly experience. After booking / accepting a quote, paying a deposit + insurance. On the day of pickup driver stopped responding to messages, didn’t turn up and I have not been reimbursed my deposit. Shipley does not seem to take responsibility for scammers using their platform. Will avoid for future needs.”

Helpful Report

Posted 10 months ago

Hi Brice, Thank you for bringing this to our attention, and we're sorry to hear about your experience. While Shiply facilitates connections between customers and transport providers, we take our platform's integrity seriously and expect all providers to uphold high service standards. If you haven't already done so, please get in touch with us at support@shiply.com with the details of your booking so that we can investigate the issue further and assist with your deposit refund. We also encourage you to provide feedback on the transport provider so that we can take appropriate action. We appreciate your feedback and will work to ensure that such incidents are minimised moving forward. Kind Regards, Megan

Posted 10 months ago

“I accepted a quote from a carrier and paid the down payment. In their Shiply profile it stated they accepted credit card payment. I like to use credit cards for the consumer protection. After accepting the quote i was contacted by the carrier and was asked to sign a Docusign contract. In reading the contract they were asking for COD. I sent an email to the carrier to confirm. They confirmed they do not accept credit cards. I responded to them to cancel my acceptance. I then contacted Shiply on 08/24/2024. And again 08/26/2024. I have yet to hear from Shiply. I am not looking for a refund but would like to not lose the money I have already paid.”

Helpful Report

Posted 10 months ago

Hi Schon, Thank you for sharing your experience, and I’m sorry to hear about the situation with the carrier and the confusion over payment options. It’s frustrating when there is a discrepancy between what is advertised and what is offered by a carrier. We appreciate you taking the time to clarify this directly with them. Regarding the payment and deposit, if you are not looking for a refund, we can assist you with either relisting the job or finding another transport provider. This way, the deposit can be applied towards the new booking instead of being lost. We apologise for the delay in our response, and our support team is here to help resolve this matter as quickly as possible. Please feel free to contact us again at support@shiply.com, and we’ll do our best to assist you promptly. Kind Regards, Anne

Posted 10 months ago

“Shiply connected me with a broker that connected me with a transport company that still has not delivered my vehicle. I have no idea where my vehicle is. I can’t get any communication from the transport company that picked up my vehicle and the broker Shiphauls has no clue where my vehicle is and they can’t get a response from vehicle transport inc the shipping people ignore their calls. The shipping people are ignoring my calls and my vehicle is out there and no one can tell me where it is. Ship Hauls is the broker that Shiply connected me with and Shiphauls which contacted Vehicle Transport Inc to ship my vehicle. It’s been out there for 10 days and I can’t get any help. This is such a disappointment! I need to speak with upper management because this process has to change.”

Helpful Report

Posted 10 months ago

Hi Beverly, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 10 months ago

Shiply is rated 4.5 based on 45,434 reviews