Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,675 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,675 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Everything about our experience in having our 42' Jayco Pinnacle shipped to Northern CA from Las Vegas thru Shiply and Roads Captain America was outstanding. From the transition from the Shipley platform to direct contact with transporter, it couldn't have been better. The customer service was great, communication was better than I could have asked for. They were super cooperative and accommodating, the only issues coming from our end, which they promptly and happily helped to resolve. We couldn't be happier! Oh, and our delivery driver nailed placement on his first attempt in a very tight space with no room for error!”

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Posted 1 month ago

“I entered my information into Shiply's form for a quote and now I have almost 200 emails from companies and that doesn't include the text messages or calls I am also receiving. I will NEVER use Shiply again and would not recommend it to anyone!”

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Posted 1 month ago

Hi Christina, Thank you for your feedback. I’m really sorry to hear that you’ve been overwhelmed by the number of messages. I completely understand how frustrating and intrusive that must feel, especially when you weren’t expecting that level of contact. To help stop the quotes and messages, the best step is to choose and accept a provider for your delivery. Once you’ve accepted a quote and paid the deposit, the listing will be closed, and other transport providers will no longer be able to contact you. In the meantime, you can also adjust your notification settings within your account to reduce communications. If you’d like any help selecting a suitable provider or managing your listing, please do get in touch with us. You can email support@shiply.com, and our friendly support team will be happy to assist further. Kind Regards, John

Posted 1 month ago

“Superbe plateforme”

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Posted 1 month ago

“KingDaniel07 Great service and price kept in touch both ways great advert for shiply”

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Posted 1 month ago

“Process was clean and honest; email correspondence was honest; Received call once the driver was found, and driver met dates, times and delivery safety/ care for the power wheelchair. Had one question, left voice mail. Call was returned withing 5 minutes. I"d use them again. Specific shipper XP-Ship was great.”

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Posted 1 month ago

“No complaints great service”

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Posted 1 month ago

“Roads-Captain-America was awesome, efficient, fast, cost friendly and answered all of my questions and kept me informed. You can trust them and I will trust them for my transportation needs in the future.”

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Posted 1 month ago

“Everything was great! Great service from beginning to end. Professional, prompt, and priced right! James from Arma Express provided excellent service and executed on all aspects of the job. Dan Platt the driver from LS Cross Logistics was professional, prompt and timely. All around great service and I would use and will recommend again! Very satisfied customer! Cliff”

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Posted 1 month ago

“Plateforme bien faite et réponse rapide des prestataires”

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Posted 1 month ago

“Great and simple overview, easy to work with. Perfect first service!”

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Posted 1 month ago

“Shiply is a service that took good care of my items, communicated promptly and followed through on their commitments. The driver that actually moved the dresser and hope chest was exceptional - he was courteous, prompt, helpful and really careful with my family heirlooms. I was so relieved! The items were delivered on time and in perfect condition. Thank you Shiply!”

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Posted 1 month ago

“Awesome company”

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Posted 1 month ago

“The guys were responsive and helpful right from the first message. They gave me one of the best quotes and on the day, nothing was too much trouble. They were respectful, polite and extremely careful with the furniture and the walls whilst moving bulky items. I would definitely recommend them and will use them again if the need arises.”

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Posted 1 month ago

“Ça fonctionne !!”

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Posted 1 month ago

“this is my 2nd shiply experience, both have been executed without any problems. thank you!”

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Posted 1 month ago

“👍 Alles super, wie immer”

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Posted 1 month ago

“Horrible!!! I will never go through this company again, the communication was horrible, the guy art kept saying a certain date for it to be pushed back another week wasn't being honest about having a driver. Sent two different invoices to me and the transport driver, driver was also rude don't go through this company I wouldn't recommend this company”

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Posted 1 month ago

Hi Clarice, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 month ago

“Gutes Portal, aber keine Sendungsnummer. Habe mein Geld von eBay noch nicht erhalten. Ohne Sendungsnummer muss man 2 Wochen auf das Geld bei eBay warten. Das ist ein sehr negativer Aspekt. Daher würde ich nicht nochmal mit shiply versenden.”

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Posted 1 month ago

“Good communication, service performed in a timely manner, driver was very nice and helpful, tranport was quick and smooth.”

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Posted 1 month ago

“the pre payment it is too expensive”

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Posted 1 month ago

Hi, We appreciate your feedback, and I understand your concerns regarding the fees on Shiply. While we strive to provide a platform that connects customers and transport providers efficiently, it's essential to maintain a balance that benefits both parties. Our pricing structure includes fees to support the platform's operations, as well as other costs associated with providing this service. However, your feedback is invaluable in helping us evaluate and adjust our fee structure to ensure it remains fair and competitive. We're always working to improve the user experience, and we take your comments seriously. Your feedback will be considered in our ongoing efforts to make Shiply a better platform for all users. Thank you for sharing your thoughts, and we hope to continue serving you in the future. Kind Regards, John

Posted 1 month ago

Shiply is rated 4.5 based on 43,675 reviews