Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,136 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,136 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shiply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

399

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“very friendly contact .... gladly again !”

Helpful Report

Posted 1 month ago

“Fast and efficient!”

Helpful Report

Posted 1 month ago

“No one came to do my moving they keep talk me to wait all day, waist of time and money. No serous or reliable company. I don’t recommend it. Save your money”

Helpful Report

Posted 1 month ago

Hi Susana, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Steve

Posted 1 month ago

“Many options.”

Helpful Report

Posted 1 month ago

“Super Service”

Helpful Report

Posted 1 month ago

“Super Kommunikation, sehr kompetent trotz Problemen am Abholort, sehr verständnisvoll und geduldig. Problemloser Rücktransport innerhalb weniger Tage, sehr zu empfehlen!! Kontinuierlicher Informationsaustausch über den Status des Transports.”

Helpful Report

Posted 1 month ago

“Thanks Tony appreciate all your help.”

Helpful Report

Posted 1 month ago

“Ich bin sehr zufrieden mit der Organisation, dem gesamten Ablauf und dem Team hier bei uns vor Ort. Es agierte sehr sorgfältig beim Verpacken und dem Transport durch die Wohnung.”

Helpful Report

Posted 1 month ago

“Excelente Servicio con los presupuestos de envíos. Trabajan con personas responsables”

Helpful Report

Posted 1 month ago

“Alles prima! Mit ein bisschen Vorlaufzeit günstigen Transport von einem Traktor von Deutschland nach Südfrankreich gefunden”

Helpful Report

Posted 1 month ago

“Great service and excellent job done.”

Helpful Report

Posted 1 month ago

“Très bonne communication avec le livreur dans les temps Je le recommande a 100%”

Helpful Report

Posted 1 month ago

“Excellent service”

Shiply 5 star review on 12th February 2026

Helpful Report

Posted 1 month ago

“Maravillosa aplicación que hace posible lo imposible!”

Helpful Report

Posted 1 month ago

“I strongly recommend that you avoid this declining facility. It has recently disposed of its telephone support to a lengthy time wasting dormant email support system which doesn’t work and causes all sort of frustration, especially as its operating software is past its sell by date and full of errors. It is likely seeking new owners but in the meantime potential customers are left in limbo when they experience even a simple problem. Communication is less frequent by staff that have been deliberately trained to delay, in the hope that complaints go away, they don’t, the customer goes away instead. Unless this Micky Mouse organisation reassesses its approach to the market and becomes customer focused it will wither on the vine.”

Helpful Report

Posted 1 month ago

Hi Bill, I'm sorry to hear that you’ve had a frustrating experience. I understand how important timely support and reliable systems are, especially when arranging shipments. While we currently operate primarily via email support, this approach allows us to maintain a clear written record of cases and ensures queries are directed to the correct team for review. We recognise that response times and platform usability are critical, and we take feedback like yours seriously as part of ongoing improvements to the service. If you’re experiencing a specific issue, please email support@shiply.com with full details so we can review your case directly and assist further. Kind Regards, Anne

Posted 1 month ago

“Good working of the service. Clear and easy to use”

Helpful Report

Posted 1 month ago

“Fast service the only problem they Shipley took a or should I say demanded there payment NOW with a credit card ,then they wanted another partial payment with zelle venmo or something no credit card beware”

Helpful Report

Posted 1 month ago

“Very profesional experience”

Helpful Report

Posted 1 month ago

“Service fiable et responsable, je le recommande vivement.”

Helpful Report

Posted 1 month ago

“Good perfect”

Helpful Report

Posted 1 month ago

Shiply is rated 4.5 based on 43,136 reviews