Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,415 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,415 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience with Shiply has been nothing short of disastrous. If you're considering using this platform, think twice. They have proven themselves to be a company that facilitates unprofessional and fraudulent behavior while refusing to take accountability for the actions of the service providers they allow on their platform. The provider I hired through Shiply pressured me into paying €200 upfront for dubious "ferry and customs fees," despite Shiply's clear policy against upfront payments. This was requested through an unprofessional Gmail account, with no official documentation, making the entire process feel fraudulent and exploitative. I explicitly arranged for delivery on specific dates, but the provider completely ignored these instructions. They attempted delivery when I was unavailable and eventually showed up late at 10:30 PM, causing immense disruption. The provider harassed and bullied me throughout the process, blaming me for their own mismanagement. To top it off, they accused me of fraud after I complied with their unjustified payment demands. Despite reporting these issues to Shiply, they refused to refund the €80 deposit, citing it as their platform fee. They conveniently ignored their responsibility to ensure that providers operating on their platform meet basic professional standards. Allowing such providers to exploit customers reflects Shiply's lack of oversight and accountability. Shiply’s response to my formal complaint was dismissive, and their solution? Contact their "complaints department" - to which I have had no response (1.5 months, 4 messages ignored), effectively brushing me off. To sum up, Shiply charges fees for a "service" that puts customers at the mercy of shady providers and then washes their hands of any wrongdoing. Their platform is a breeding ground for unprofessionalism, dishonesty, and exploitation. Save yourself the stress and look elsewhere. Do not trust this platform unless you enjoy paying for poor service and enduring blatant disregard for customer care.”

Helpful Report

Posted 5 months ago

Hi Naomi, Thank you for your message, and we’re very sorry to hear about your experience. We’d like to clarify that the deposit paid to Shiply is a platform fee for connecting you with a transport provider. Once the item has been delivered, meaning the transaction has been completed, the deposit becomes non-refundable as per our terms and conditions. Please rest assured that we take all complaints seriously. You can leave a review directly on the transport provider’s profile to help others make informed decisions. At the same time, we closely monitor all providers and take appropriate action, including suspensions, if they fail to meet our standards. Please note that we evaluate both the transport provider’s side and the customer’s side to ensure a fair process before taking action. If you wish to pursue further action against the transport provider, we recommend reporting the matter to the police. If you have additional concerns, please email us at support@shiply.com. Kind Regards, Anne

Posted 5 months ago

“I would strongly advise anyone to steer clear of Shiply. This company has no regard for customer care and offers absolutely no customer service. In my experience, they operate more like a scam. I booked a transport provider through them and was encouraged to buy Shiply's additional insurance. However, the transport provider refused to honor Shiply's insurance policy in the event of damage during transport. Eventually, the provider canceled the booking from their side. I ended up losing the £38 I paid to Shiply — £18 for the deposit and £20 for their so-called insurance. Shiply has made no effort to resolve the issue, and they are impossible to contact. Their phone line always goes to voicemail, and no one ever calls back. I have submitted two support tickets (which I’ve attached as proof), but after three days, I have yet to receive any response. They falsely claim to respond within six hours. This has been a deeply frustrating experience, and I regret ever using Shiply. Do yourself a favor and avoid this company entirely. You’re better off working with a service that values its customers and provides reliable support.”

Helpful Report

Posted 5 months ago

“I want to report that someone contacted me pretending to be a buyer. They said they want to purchase something from me and that they will use your company for delivery. They claimed that I need to approve the process, but in reality, when I approve, they will withdraw money from my account. It seems they are misusing your company to scam people, and I don’t think this is very safe.”

Helpful Report

Posted 5 months ago

Hi, Thank you for bringing this to our attention. We’re sorry to hear about this concerning experience. Please rest assured that Shiply does not contact individuals in this manner or require approvals for transactions outside of our secure platform. It seems that someone is attempting to misuse our name for fraudulent purposes. We strongly recommend that you do not share any personal or financial information with individuals outside of the Shiply platform. If you receive any suspicious messages or requests, please report them to us immediately at support@shiply.com, so we can investigate and take appropriate action. We take these matters very seriously and are committed to ensuring our platform is safe for all users. Kind Regards, Anne

Posted 5 months ago

“Avoid at all costs! The individual is entirely unresponsive and displays a lack of professionalism in communication. The chat was riddled with inappropriate language, making the experience highly unpleasant. I cannot trust someone like this to handle the delivery of my items. If it were possible, I would rate them zero stars.”

Helpful Report

Posted 5 months ago

Hi Waz, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 5 months ago

“Customer service started of great, but once I agreed to set price that went away. After waiting for 2 weeks of waiting for the car to be picked up the price went up almost $100.00 with no clear reason given. Be careful if you are in a hurry for delivery. I will say the delivery driver was very professional and nice. It seems once they got my deposit I was not important anymore and I would get my car whenever they could get to it. Just my opinion.”

Helpful Report

Posted 5 months ago

Hello Jimmy, Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed, and we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns at support@shiply.com. Kind Regards, John

Posted 5 months ago

“I was scammed out of 570,700 Euros worth of USDT by a fraudulent broker, and I felt hopeless. Supreme Assets Recovery Agency came to my rescue and successfully recovered my funds. Their team was professional, responsive, and handled everything with care. If you’ve been scammed, I highly recommend contacting them. Email: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7@𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮 or WhatsApp: +44 73-88-69-79-58. They are trustworthy and deliver results!”

Helpful Report

Posted 5 months ago

Hi William, We're truly sorry to hear about your negative experience with our platform. We strive to maintain a safe and reliable environment for all our users, and we take reports of fraudulent activity very seriously. If you've encountered any scammers or fraudulent activity on our platform, please don't hesitate to report it to us immediately. You can email our support team at support@shiply.com with details of the issue, and we'll investigate the matter thoroughly. We sincerely apologise for any inconvenience caused, and we're dedicated to improving our services and ensuring a positive experience for all our users. Kind Regards, Megan

Posted 5 months ago

“After contracting with an auto shipper, they were unable to pick up and deliver my car. I contacted Shiply customer service to have my deposit returned and cancel the shipment. Shiply did not respond to my customer service request. There is no way to contact them other than the customer support form on their website. They ask for 6 hours to respond to your request. It's been 4 days.”

Helpful Report

Posted 5 months ago

Hi Rachel, Our support team is currently processing your refund. Refunds are normally processed within five working days and will be returned to the original payment method. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 5 months ago

“Terrible experience. The courier I selected failed to arrange a collection and delivery within the agreed time slot and did not respond to any of my emails except to say they were still in the process of arranging a slot. When I contacted Shiply through their website and by email to ask for a refund they completely ignored me. My experience chimes with others that have left reviews of Shiply. This firm is scamming people. Avoid at all costs.”

Helpful Report

Posted 5 months ago

Hi Naveed, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 5 months ago

“Affidarsi a persone poco raccomandabile e non certificate porta purtroppo ad avere recensioni negative, "SECURITY_ITALY" è tra i peggiori trasportatori che si possano incontrare e del resto le sue recensioni "aziendali" non fanno altro che confermarlo. Se prendessero le distanze da certa gente forse salirebbe e non poco la loro media.”

Helpful Report

Posted 6 months ago

“I needed to return a glass shower screen to the company I bought it for to get a refund. I used Shiply for the first time on the advice of the company I was returning to. The Shiply agent delivered the screen and I paid them the rest of the fee. The screen company wanted a photo as proof of delivery in order to provide the refund I was owed. I spent weeks trying to contact the Shiply agent delivery company through the Shiply online support ticket system which is utterly hopeless. They say they will respond within 6 hours. This is not even close to the reality. They have made no real effort to help me and now I'm more than £150 out of pocket and have to write it off as it has caused too much personal time and stress to me already and simply is not worth it anymore. Shiply is a great concept, but if anything goes wrong do not expect them to help you.”

Helpful Report

Posted 6 months ago

Hi Scott, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 5 months ago

“Pessima azienda...non fidatevi a fare pagamenti anticipati”

Helpful Report

Posted 6 months ago

“threatened us as a customer for listing the ship to address to get accurate quotes. we will never use this unprofessional team of idiots. we don't need threats from these a-hole companies who are a burden on commerce by extorting high fees from delivery companies”

Helpful Report

Posted 6 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 6 months ago

“Shiply is a shell game. They claim they connect you with service, but they hide the real names of the companies, so you cannot do research on who you are really choosing a bid from. Shiply names are not real company names. Once you choose a bid, that is just a broker. The broker then arranges the transport. When something goes wrong with your delivery, as it did for me, no one will stand behind their service. I have already posted a review for my transporter (Diesel Auto Express) and my broker (Smart Transit). Smart Transit owner responded to my review by calling and emailing me a threat to take down my review. And Shiply does nothing about it. Do NOT use Shiply!”

Helpful Report

Posted 6 months ago

Hi, I'm sorry to hear about your experience and appreciate you bringing this to our attention. To clarify, Shiply acts as a platform connecting customers with transport providers, and you can view detailed profiles, including reviews, for all transport providers before accepting a bid. While Shiply usernames may differ from company trading names, the full transport provider details are shared with you once you accept a quote, allowing you to communicate directly with them and confirm their legitimacy. We take incidents like the one you’ve described very seriously. Threatening behaviour is unacceptable, and we encourage you to report this directly to our support team so we can investigate the matter further. Please rest assured that we expect all providers on our platform to adhere to professional standards, and we’re here to help address any issues you’ve encountered. If you have further concerns, feel free to reach out to us at support@shiply.com. Kind Regards, Megan

Posted 6 months ago

“They refuse to supply a VAT receipt for payments and refuse to communicate.”

Helpful Report

Posted 6 months ago

Hi Jake, We can only provide you with a receipt for the deposit payment, which you can download on your own. Your chosen courier can issue a receipt for the outstanding amount, as this payment was made directly to them. Please contact your chosen courier, and they should be able to assist you here. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 6 months ago

“Shiply is not helping me get my deposit back from a bad transport company. They need to give me my money back because I cancelled them weeks ago, and Shiply needs to refund my deposit and use their leverage on the company to do so.”

Helpful Report

Posted 6 months ago

Hi Justin, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. Please note that we can only refund the deposit you paid to Shiply, not the one paid directly to the transport provider. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 6 months ago

“If you want to pay in advance for goods not to be delivered for second time and cancelled at 8pm by text the night before, by all means use them. All sorted today and just cancelled again!!! I assume I will be refunded all my money as the contract has still not been completed within the stated time, not likely I suspect? Still waiting on the item that has been collected so they are in a win win situation.”

Helpful Report

Posted 6 months ago

Hi Declan, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 6 months ago

“Avoid at all costs! The courier Shipley recommended ‘MehtaSaab1191’collected a £400 painting to be delivered to one of my customers & have disappeared into thin air, although funnily enough are still receiving good reviews on Shipley, even though Shipley say they have suspended them! Shipley have resolved themselves of any responsibility & have ignored countless emails from me! I have now informed the police, which is probably a waste of time but what else can I do! Small businesses like myself are trying to make an honest living & people think they have the right to just steal from you, it’s disgusting! Hopefully by naming the courier it will prevent anybody else using them..”

Helpful Report

Posted 6 months ago

Hi Sharee, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 6 months ago

“Worst experience of my life! I accepted a quote from King Prime Shipping to transport my recently deceased father's car, which is very important to us. We wanted this transported quickly due to weather. I've been told three times now that a driver would be contacting me with a pickup time; however, no call has ever been received. When I've asked for a refund on my deposit, my requests have been ignored. No one ever answers the phone when I call and will only text. At this point I don't even know if I will ever receive the car or if this is a scam!”

Helpful Report

Posted 6 months ago

Hi Katrina, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. We no longer offer phone support. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 6 months ago

“This fiasco is for the record books. Not so much the carrier, but the Shiply Company. No communication about the inability to pick up as promised. the shipper had exscuses, however was able to transfer the load to a different carrier. Meanwhile emails and calls, all day. ablsolutely the biggest horrific joke in the shipping industry. I can honetly say, not much on writing a poor review unless I REALLY feel the services or products offered were substandard. and well.. This one takes the most CRAPTACULAR service provider. No customer service phone numbers. Canned e mail responses. basically got your "deposit" and took off. the SUCK IF YOU VALUE YOUR BUSINESS CARGO. AND WANT IT TO ACUTALLY ARRIVE. WITHOUT HOURS OF ENDLESS EMAILS AND CONCERN LOSING PRECIOUS TIME. HIGHLY DO NOT RECOMMEND”

Helpful Report

Posted 6 months ago

Hi Rob, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Regarding communication, I apologise for any inconvenience caused. Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. Our customer support team will be happy to help you with any issues or concerns you may have. Kind Regards, Anne

Posted 6 months ago

“This company is trash. The reviews are clearly mostly fake - after I left a negative review for a shipper they magically got a dozen positive ones within 10 minutes.. The company claims to vet companies but doesn't. Stay away.”

Helpful Report

Posted 6 months ago

Hi, We're truly sorry to hear about your negative experience with our platform. We strive to maintain a safe and reliable environment for all our users, and we take reports of fraudulent activity very seriously. Please know that we have strict policies and procedures in place to vet and monitor the service providers on our platform. However, we understand that there may be instances where undesirable experiences occur, and we're committed to addressing them promptly. If you need any further assistance, please get in touch with our support team at support@shiply.com. Kind Regards, John

Posted 6 months ago

Shiply is rated 4.5 based on 45,415 reviews