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Shiply Reviews

4.5 Rating 41,348 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

4.5

Based on 41,348 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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Shiply 5 star review on 25th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 24th April 2024

Shiply 5 star review on 15th April 2024

Shiply 5 star review on 13th April 2024

299

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke. They left the collect for ten days , so I incurred a £70 extended storage fee. They then put the phone down on me and left site because the breakers didn’t sort paying the fee , that they caused in time . Complete waste of all our time .”

Posted 3 months ago

Hi Simon, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“Not a good experience! I used Express _delivery with Shiply. The guy came to collect the armchair that I was returning and because of some misunderstanding with the company, he started threatening my husband. He said that he will take the money and not deliver the item. Very unprofessional. On the day of the delivery, he kept calling me to say that he would deliver the item that morning and ask if I was at home. I kept telling him that I was the person he collected from but he struggled to understand that. Therefore, I would not recommend Express_Delivery with Shiply.”

Posted 3 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 3 months ago

“Shiply was engaged by a buyer of a piece of equipment I was selling. Communication overall was bad and time keeping appalling. They said they’d come on the WEDNESDAY at midday. They agreed to call me when an hour away. After me requesting an update, at 11.30am they said 2.30pm. Ok I am on south coast so I know traffic can give delays. Heard nothing so I made the hour journey to the pickup point. At 2.30pm I had to call them. No reply until almost 3pm only to be told they’d be another hour; upon asking where they were, they told me Dartford on M25 - well that’s at least 90 minutes from the pickup point, which rural business park would be locked up at 5pm plus I couldn’t wait as I had work that evening.. They said the traffic in central london had been bad and they hadn’t taken this into account when planning their route! Central London IS ALWAYS busy ffs! The equipment was eventually picked on the FRIDAY morning. On the Saturday, they texted me, the seller, to ask for the delivery address and payment. Well as I did not make the contractual arrangements, I told them to contact the person who made the contract with them. I didn’t make the contract, nor was payment to come from me! The only thing I will say is the two guys were very fit and strong to lift equipment weighing close to 200kg. But Awful communication. Terrible timing in their route planning.. I will NEVER recommend this company.”

Posted 3 months ago

Hi Martin, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 3 months ago

“Please stop messaging, I'm not interested in a service that won't let me talk to the person I'm being quoted from without paying. How do I even know it's real and not AI generated comments and reviews. Fix your site, it's terrible. Allow people to actually discuss the job and then simply take a commission off of the transaction. Don't charge people before they even communicate”

Posted 3 months ago

Hi Kurtis, Thank you for sharing your concerns. We want to clarify that you can communicate with transport providers before making any bookings. Our platform has a messaging system that allows you to ask questions and discuss details directly with the providers. Feel free to use this feature to address any queries you may have before finalizing your arrangements. We value your input and are here to assist you. If you have additional questions or if there's anything else we can help you with, please don't hesitate to reach out at support@shiply.com. Kind Regards, Megan

Posted 3 months ago

“Everything took 10 days gave me wrong date for delivery and never answered with straight answer”

Posted 3 months ago

Hi Philip, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 3 months ago

“Cant retrieve quotes my password does not work, clicked on the link to reset my password via my e mail no emails received after 4 attempts. Given up will use another courier service site”

Posted 3 months ago

Hi Andrew, We apologize for the inconvenience you've experienced with our password recovery process, and we appreciate your patience. We would like to assist you in resolving this matter promptly. Please try the following steps to reset your password: • Go to the Shiply login page. • Click on the "Forgot your password?" link. • Enter the email address associated with your Shiply account. • Check your email for a password reset link. • Click on the link and follow the instructions to create a new password. If you encounter any issues during this process, or if the problem persists, please get in touch with our customer support team at support@shiply.com. They will be able to assist you further and ensure that you regain access to your account. We appreciate your understanding and cooperation in this matter. Kind Regards, Megan

Posted 3 months ago

“Never picked up on time. Storage fees were adding up and they promised a 50 discount for every day it was late. They did not honor that. I lost money, time and patience. I'll never use them again.”

Posted 3 months ago

Hi Jon, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“I’m not at all happy with the service from Shiply, I would never have used this platform if I knew that they do not verify the transporters and when there’s a problem do not help to resolve it. I might as well have picked someone off the street.”

Posted 3 months ago

Hi Victoria, I am sorry to hear your recent experience with Shiply and your chosen transporter was not a positive one. This is not the standard of service we expect from registered transport providers. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. If there is anything we can do to help, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“Tried to use this service and paid a deposit for car transport and can see payment made in HSBC account but no booking was confirmed and customer service just suggested pay again ...never again and avoid as at best a scam service”

Posted 3 months ago

Hi Mr Burke, We understand that issues with payments can be frustrating, and we apologize for any inconvenience you've encountered. While occasional payment problems can occur, if our support team has confirmed that the payment didn't go through, we recommend checking with your bank for further clarification. Your patience and understanding are appreciated as we work to resolve this matter. If you have any additional questions or concerns, please don't hesitate to contact our support team at support@shiply.com. Kind regards, Megan

Posted 3 months ago

“I hired a transport provider GoHaul to collect an item on the 4th December due to be delivered back to shop the following week. This was not done. I had a few exchanges via Shipley with the transport provider telling mr they were doing it. Now nothing! Shipley said they’d start a dispute but have heard nothing. These people are just driving around and stealing goods. I would never use again. I saved about £100 in transport costs but lost the item which was much more. Very disappointed”

Posted 3 months ago

Hi Victoria, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 3 months ago

“Didn’t pick up car in “guaranteed” timeline. Said they couldn’t find drivers. Yet that’s what they are, a shipping company. Don’t read the good reviews they are horrible and don’t communicate well. Would give 0 stars if I could.”

Posted 3 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“It’s been very disappointing wasn’t on giving slot and booked with two men help but delivery time there was only one person even I paid for that thanks”

Posted 3 months ago

Hi Mehmood, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 3 months ago

“After paying a deposit I still have not had my car picked up. No one from the agency has called me”

Posted 3 months ago

Hi Mark, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“Shiply as a company and an idea is great when its working but sadly, whenever something goes wrong they are terrible, they structure themselves so they have absolutely no accountability what so ever for the couriers they allow to operate on their site, if the courier decides to change the amount of the job they can simply cancel if you don't agree to their demands letting down you and the client, they make it absolutely impossible to obtain deposit refunds, basically think of a dodgy mobile phone company who lies cheats and steals through their terms and conditions and you are on the right track. They also allow Proovia to have multiple accounts, around eight so far, they totally have a monopoly on the site and manipulate the prices which has put out of business literally hundreds of honest hard working couriers, Proovia are the bain of the shipping world and they are allowed to run rampant on Shiply”

Posted 3 months ago

Hello James, I'm sorry to hear about the challenges you've faced and the issues you've outlined. It's crucial for us to address concerns and improve our services. I understand the frustration, and I appreciate your feedback. To assist you more effectively, please reach out to our customer support team directly at support@shiply.com, providing relevant details on what you'd like us to investigate or address. Any additional information will be helpful in resolving your concerns and enhancing our platform. Thank you for bringing this to our attention, and I hope we can work towards a resolution. Kind Regards, Megan

Posted 3 months ago

“Il servizio clienti è inesistente. Portale vecchio, errori di accesso, bug di sistema. Non consiglio a nessuno di affidarsi a Shiply in Italia, esperienza pessima. In Italia ci sono altri fornitori molto più seri, attenti e disponibili con un servizio clienti attivo. Ho effettuato preventivo e ho aperto ticket di supporto per assistenza: risulta in elaborazione da 5 giorni e non ho ricevuto alcuna risposta.”

Posted 3 months ago

“Desperately needed to communicate with Shipley but only a "no reply" email address, left stranded. Pay bit more and use a company with a phone number and proper email address NOT Shipley.”

Posted 3 months ago

Hello Paul, I apologize for any frustration you've experienced. We understand the importance of effective communication. For assistance, please email our customer support team at support@shiply.com. They'll do their best to address your concerns. Thank you for your patience and understanding. Kind Regards, John

Posted 3 months ago

“Some idiot used my email to sign up and my inbox was flooded. No email verification for a service that spams your mailbox is wholly inappropriate.”

Posted 3 months ago

Hello, I apologize for the inconvenience you've faced. It's regrettable to hear that your email was used without your consent. To address this issue, please reach out to our customer support team at support@shiply.com. They can assist you in resolving this matter and ensuring that your email is no longer associated with any unwanted accounts. Thank you for bringing this to our attention. Kind Regards, Steve

Posted 3 months ago

“£2000 engine stolen, these guys had a fraudster operating on these. First and last time I will be using Shiply, Avoid at all costs!”

Posted 4 months ago

Hello, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologize for any inconvenience you may have faced. Kind Regards, Steve

Posted 3 months ago

“Harassed, Harassed and further Harassment, I attempted to ship a car and after asking for a quote I started getting hundreds of emails and it locked up my email account for 2 hours. If your wanting to get alot of emails I would certainly pick this company cause you will get so many you may not even be able to see them cause email might be locked up.”

Posted 4 months ago

Hello Jason, I apologize for any inconvenience you've experienced. It's not our intention to cause disruption or frustration. We appreciate your feedback, and we'll look into this matter to ensure a smoother experience for users. If you have further concerns or if there's anything specific you'd like us to address, please contact our support team at support@shiply.com. Thank you for bringing this to our attention. Kind Regards, Megan

Posted 4 months ago

“Viel zu hohe Shiply Proviision dafür dass Shiply keine nennenswerten Kosten für diesen Transport hatte und keinerlei Gewährleistung für den Transdport übernimmt. Ich werde Schiply nicht mehr nutzen.”

Posted 4 months ago

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Shiply is rated 4.5 based on 41,348 reviews