Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,485 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,485 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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302

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“£2000 engine stolen, these guys had a fraudster operating on these. First and last time I will be using Shiply, Avoid at all costs!”

Helpful Report

Posted 4 months ago

Hello, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologize for any inconvenience you may have faced. Kind Regards, Steve

Posted 4 months ago

“Harassed, Harassed and further Harassment, I attempted to ship a car and after asking for a quote I started getting hundreds of emails and it locked up my email account for 2 hours. If your wanting to get alot of emails I would certainly pick this company cause you will get so many you may not even be able to see them cause email might be locked up.”

Helpful Report

Posted 4 months ago

Hello Jason, I apologize for any inconvenience you've experienced. It's not our intention to cause disruption or frustration. We appreciate your feedback, and we'll look into this matter to ensure a smoother experience for users. If you have further concerns or if there's anything specific you'd like us to address, please contact our support team at support@shiply.com. Thank you for bringing this to our attention. Kind Regards, Megan

Posted 4 months ago

“Viel zu hohe Shiply Proviision dafür dass Shiply keine nennenswerten Kosten für diesen Transport hatte und keinerlei Gewährleistung für den Transdport übernimmt. Ich werde Schiply nicht mehr nutzen.”

Helpful Report

Posted 4 months ago

“Transporter vague, rude and unprofessional. I want my deposit back due to his inability to communicate the shipment was cancelled! This is the first time I used your service. I was hoping it would be a good experience but it was not. I have all the texts that we sent each other.”

Helpful Report

Posted 4 months ago

Hi Peggy, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 4 months ago

“Delivery booked for 12.30-3.30. 3:30 comes and goes and with no word then suddenly get told delivery will not come today. Every single time there is an excuse with drivers sick, vans broken down, flat tyres etc but no one ever has the decency to keep you informed so you wait in all day and then are expected to rework all your plans for another day. Will never use Shiply again.”

Helpful Report

Posted 4 months ago

Hi Sam, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 4 months ago

“The tel no. they show on website does not work and when you try to contact them via contact us it says they will contact you in 6 hours but never do. So if you use them be wary you will not have any point of contact if things go wrong.”

Helpful Report

Posted 4 months ago

Hi Michael, We sincerely apologize for the difficulties you've encountered in reaching us. Your experience is important to us, and we regret any inconvenience caused. Shiply no longer offers phone support. To ensure we address your concerns promptly, could you please provide us with more details about the issues you are facing? Any specific information, such as your account email or job ID, would be immensely helpful. You can share these details with us at support@shiply.com. Rest assured, we are committed to resolving this matter and providing you with the assistance you need. Kind Regards, Megan

Posted 4 months ago

“DO NOT USE GARY83 AWFUL SERVICE”

Helpful Report

Posted 4 months ago

Hi Ali, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 4 months ago

“keine Punkte für derartig katastrophalen Service, der eine Provision von 10-15% von seinen Fuhrunternehmen einbehält und nicht einmal in der Lage ist eine steuerrechtlich gültige, ordentliche Rechnung zu presentieren. Kein deutscher Telefonkontakt vorhanden, kein Impressum auf der WEBsite, alles in allem wohl eher eine Angelegenheit für die Bundesnetzagentur da wir doch eine Impressumpflicht für deutsche WEBdienste haben.!”

Helpful Report

Posted 4 months ago

“Could not deliver as promised. Had to cancel and find someone else last minute”

Helpful Report

Posted 4 months ago

Hi Scott, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 4 months ago

“stole our property and still haven't delivered it! several other customers experiencing the same issue with this courier. Number on Shiply website doesn't work.”

Helpful Report

Posted 4 months ago

Hello Becky, We're sorry to hear that you had a negative experience. Shiply takes theft issues very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our service, please report the incident to our support team at support@shiply.com. We will investigate the matter thoroughly and take appropriate action. Your feedback is valuable to us, and we are committed to continuously improving our platform and services. If you have any specific details or evidence related to your experience, please share it with our support team so we can address the issue promptly. Thank you for bringing this to our attention, and we apologize for any inconvenience you may have faced. Kind Regards, Megan

Posted 4 months ago

“I had a very poor experience and will certainly not be recommending Shiply. Delivery arrived over a week later than scheduled. A recliner riser chair and large separate cushion and table to help my 95 year old mother. Chair arrived damaged and unusable for purpose. Electrical cable damaged so no reclining or rising. Table and cushion never showed up. Shiply have told me to contact Citizen's Advice. My mother can't do that and I live in France. Courrier never answered calls .”

Helpful Report

Posted 5 months ago

Hello Deborah, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologize for any inconvenience you may have faced. Kind Regards, John

Posted 4 months ago

“What a rip off, Shiply charges a large fee ,to get someone who then charges a large fee to get a driver. I clearly filled out the forms on the RV to pick up. The driver shows up with the wrong trailer. Then they call and work you so accept their new offer . I wanted it trailered ,nope ,they will drive it. Never again”

Helpful Report

Posted 5 months ago

Hi Mitch, We appreciate your feedback, and I understand your concerns regarding the fees on Shiply. While we strive to provide a platform that connects customers and transport providers efficiently, it's essential to maintain a balance that benefits both parties. Our pricing structure includes fees to support the platform's operations, as well as other costs associated with providing this service. However, your feedback is invaluable in helping us evaluate and adjust our fee structure to ensure it remains fair and competitive. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 4 months ago

“The shipper pulled the old bait and switch trick on me. First They gave me a low bid, then they made me pay an additional deposit to the one that I paid Shiply. They then strung me along for two weeks without a ship date. They finally then called me up and told me they can ship it that day but they need $600 more 😡 or they were canceling the contract. (Pretty much extortion.) By that point they had me by the “you know what’s” and I had to agree. I no longer had time to find someone ethical. The only good thing I have to say is that after they ripped me off, they actually did get my product shipped to me in a timely manner.”

Helpful Report

Posted 5 months ago

Hi Darrin, Sorry to hear that your experience was not overly positive, but glad to hear that your delivery was successful in the end. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. We hope you'll use Shiply again soon. Kind Regards, John

Posted 4 months ago

“Much to expensive, the commission rate is not acceptable high.”

Helpful Report

Posted 5 months ago

Hi Ian, We appreciate your feedback, and I understand your concerns regarding the fees on Shiply. While we strive to provide a platform that connects customers and transport providers efficiently, it's essential to maintain a balance that benefits both parties. Our pricing structure includes fees to support the platform's operations, as well as other costs associated with providing this service. However, your feedback is invaluable in helping us evaluate and adjust our fee structure to ensure it remains fair and competitive. We're always working to improve the user experience, and we take your comments seriously. Your feedback will be considered in our ongoing efforts to make Shiply a better platform for all users. Thank you for sharing your thoughts, and we hope to continue serving you in the future. Kind Regards, Anne

Posted 4 months ago

“This shipper received a request to ship a large custom sectional sofa, large custom sofa and a large custom ottoman from Miami, Florida and deliver to Austin, Texas and should up on a packed sprinter van. The driver was by himself, did not have enought blankets to wrap everything and stated he was going to stack custom made luxury furniture on top of each other for thousands of miles. I immediately told me team to kindly tell them we are not using their service and damage custom made furniture. They sent me a bill for $995 to cover their time, but never once apologized for making this huge error.”

Helpful Report

Posted 5 months ago

Hi Chris, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 4 months ago

“i have a problem with Shiply, that only after I accepted a quote did I find out the actual name of the shipper I would be dealing with. I selected a carrier with the Shiply user name Honest_Delivery, who was not my cheapest quote but had better reviews. After paying my money, I found the actual name of the company was Courier Queen. Looking at their website, I found very negative reviews saying things like "Nothing honest about this guy", "Never again!", "I had to cancel my shipment to avoid it being trapped in Customs". I had a pallet to ship overseas. It was collected in an unmarked van, by a Polish driver who didn't speak English. I was given no documentation and had no proof my pallet had been collected, which was deeply worrying. I spent weeks asking for some documentation and was given a string of excuses for why this was not provided. I paid for shipping insurance and repeatedly asked for an insurance certificate. My pallet was collected on 25 September and I eventually received a certificate dated 30 October. I don't believe the shipper paid for insurance but was eventually forced to do so, 5 weeks into the operation, to satisfy my demand for documentation. My shipment has finally arrived in the destination country on 12 December, 3 months after it was collected. For all this time, I've felt that either the shipper was very incompetent, or I had been scammed by a company who took my money but didn't ship my goods. This has been an incredibly stressful experience and I will never, ever use Shiply again. Shippers on their web site have great reviews but, at least in my case, this was very different on the shipper's own web site. No way I would have used them based on those reviews!”

Helpful Report

Posted 5 months ago

Hi Steve, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 4 months ago

“Courier arranged by buyer - once inside our home they Asked to purchase our animals - who does this? - don't recommend, be careful when using this company!”

Helpful Report

Posted 5 months ago

Hello Sofie, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. I kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be more aware of your experience with them. If you have any additional details or anything specific you would like to share about this incident; please contact us at support@shiply.com. Once again, we apologize for the distress caused and appreciate your understanding as we take steps to prevent such occurrences in the future. Kind Regards, Steve

Posted 4 months ago

“Tarif trop cher”

Helpful Report

Posted 5 months ago

“Keine Rechnung von Shiply !!!”

Helpful Report

Posted 5 months ago

“I was scammed using this product”

Helpful Report

Posted 5 months ago

Hi Ron, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you believe you've been a victim of a scam, you can reach out to our customer support team at support@shiply.com with the details of your situation. They may be able to investigate and provide guidance. It may also help to report the incident to the appropriate authorities. If you made any payments through a bank or credit card, contact your financial institution to report the scam. They may be able to initiate a chargeback or help in other ways. Kind Regards, Megan

Posted 5 months ago

Shiply is rated 4.5 based on 41,485 reviews