Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“If I could give this a 0 star I would waited 2 weeks and 2 different company’s to try to get a shipment done just to hear them want more money to make it happen after having me wait and wait to hear that if there’s a different company do it unexceptable worst company and service I have delet with do not recommend thanks for reading”

Helpful Report

Posted 7 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 7 months ago

“I purchased a pallet of wood heating pellets, 50-40lb bags. I see now why Tractor Supply stopped doing deliveries; they did however recommend Shiply. As it was my first experience, I had no idea what to expect. I learned they are basically a broker service that connects customers in need of shipping to shippers. $130 just to facilitate this connection. Then, it’s up to u to deal with the shipping company to get your delivery. If there are ANY issues, Shiply quickly and completely disabuse themselves and you’re on your own dealing with shipping company. In my case, I was due to run out of heating pellets by Friday thus, I specified that delivery needed to be made on Friday and the shipper agreed. After numerous calls and sitting home all day Friday, 5pm I got word it wd be Monday. Then I wasted all Monday and delivery was made around 4pm. I would’ve done better just contacting a shipper myself.”

Helpful Report

Posted 7 months ago

Hi Lloyd, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 7 months ago

“Shiply arranged shipment of NEW 2024 28ft enclosed trailer from Houston, TX to Athens, PA. Trailer arrived with damage on passenger side. Driver for BAH Logistics denied having anything to do with damage and stated it was that way when he picked it up. He later admitted to doing damage and agreed to pay for repairs. I have sent multiple pictures of damage as well as repair bill which I have paid out of pocket. I have been fighting with them for months now with no response.”

Helpful Report

Posted 7 months ago

Hi Joe, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 7 months ago

“PLATFORM IS A JOKE AND CARRIERS ARE NOT RELIABLE AND AND FEES . DNU STAY FAR AWAY, YOU WILL PAY DOUBLE WITH THIS COMPANY”

Helpful Report

Posted 7 months ago

Hi, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. We make all necessary efforts to reduce the number of unreliable transporters on our site, including a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If there is anything we can do to help, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 7 months ago

“Booked a shipment and was lied to about the pick up date gave me excuses that the truck was broken down refused to to help me, they wanted me to pay prior to pick up. Of all the times I’ve shipped I’ve never been asked to pay prior to shipping, I always pay on Delivery.”

Helpful Report

Posted 7 months ago

Hi, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. To avoid such issues, we advise against paying transport providers upfront on our platform if they are less than six months old. If you are uncomfortable moving forward, please let us know at support@shiply.com, and we can credit your deposit or relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 7 months ago

“Hi, On November 11 On November 11, 2024, I accepted an offer and contacted MyLogistics for information regarding delivery and collection procedures. Unfortunately, I encountered manipulative tactics, negligence, and unresponsiveness while trying to schedule a delivery and collection time. I experienced unacceptable customer service that severely lacked transparency and clarity. The delivery company’s phone number seemed to be non-functional, rendering it completely useless. For example, I received messages stating, “We apologise for the bad weather,” and another message that said, “Dear customer, we apologise for the inconvenience, but our truck has broken down.” It seems they always have an excuse for their delays. Additionally, they claimed, “We plan to deliver on Saturday and will send an appointment 24 hours before our arrival. Please let us know your preferred course of action.” However, this was quickly followed by a message stating, “Sorry, we can’t,” leading to a frustrating cycle. Just today, December 2, 2024, I finally received my item. I contacted Shiply on November 11 and did not receive it until December 2. This was a terrible experience, and I do not recommend their services. I strongly advise against engaging with this company, which can lead to frustrating experiences and wasted time. Thanks, Faraj”

Helpful Report

Posted 7 months ago

Hi Faraj, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 7 months ago

“We contacted Shiply to deliver a G Plan sideboard the transport company was Pruvia unfortunately the item was damaged and can not be repaired we contacted Shiply as we had taken out additional insurance this was back in October they said they would resolve this for us but after several attempts to contact shiply again by e-mail and numerous phone calls they have not done anything we have had to refund the customer and are now out of pocket, So i would say if you use Shiply and all goes well then Good but if you need additional support from their customer or claims team then the service is awful, We are still awaiting some sort of response”

Helpful Report

Posted 7 months ago

Hi Angela, We’re truly sorry to hear about the damage to your sideboard and the issues you've faced with your claim. We understand how frustrating and upsetting this situation must be. In the future, we recommend confirming all insurance specifics directly with the transport provider before accepting a quote to ensure the appropriate coverage is in place. Additionally, for extra peace of mind, you might want to consider our Shiply Protection Plan, which provides additional protection in cases like this. If you need help with anything else, please don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 7 months ago

“Very terrible customer service, they don’t answer calls. Cancelled my collection because they had a fallout with the courier agent, you would think they would be readily available to sort out the delay I would experience, nothing. Filled out a customer help message with auto reply saying I would get a response with 6hrs. That didn’t happen.. I think the worst of all is them not answering your call. I had to refund my customer as they were not prepared to wait for another week to receive the goods. I would like my deposit back or going to get my bank involved. Do not use be aware if you don’t want deal with headache of chasing wind”

Helpful Report

Posted 7 months ago

Hi Stan, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 7 months ago

“The hauliers initially give you a cheap quote to get your attention and then stick the price up when you start communicating with them.”

Helpful Report

Posted 7 months ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, John

Posted 7 months ago

“It has been a month and the transport provider has not delivered my item. After two weeks attempted delivery of the wrong item was made. Then an appointment was made to deliver late in the evening and the driver failed to turn up. Shiply have been unhelpful, saying all they can do is ask the driver to contact me. Very disappointing.”

Helpful Report

Posted 7 months ago

Hi Joanne, We’re sorry to hear about the issues you’ve faced with your delivery. We understand how frustrating it can be when transport arrangements don’t go as planned. While Shiply acts as a marketplace to connect you with transport providers, we do encourage all drivers to maintain clear communication and meet their commitments. If the driver is unresponsive or fails to deliver, please reach out to our support team at support@shiply.com. We will do our best to assist and escalate the matter. Additionally, if your item is delayed or undelivered, we recommend reviewing the terms of the transport provider’s agreement and their insurance options for further resolution. We hope this issue is resolved for you as quickly as possible. Kind Regards, Steve

Posted 7 months ago

“I booked a collection, but the driver never showed up for the job. I would never recommend this service.”

Helpful Report

Posted 7 months ago

Hi Rax, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 7 months ago

“Do not use this service for the delivery of any valuables. They are very careless, do not care about the nature of the contents they carry. I had everything that was valuable and could break broken by using this service to move items from France to the UK, disappointing. I paid for protection, they came back with a silly reply when i applied for refund.”

Helpful Report

Posted 7 months ago

Hi Kojo, We’re sorry to hear about your disappointing experience and the damage to your items during transport. While we always recommend choosing transport providers carefully, especially for valuable or fragile items, we understand your frustration. For future moves, we strongly suggest confirming the full insurance coverage with the transport provider prior to accepting a quote. If you availed of the Shiply Protection Plan (SPP), it's essential to understand the terms and conditions before availing of this plan. The exclusions section states that SPP does not cover damage due to improper packaging by the shipper. When shipping fragile items or any goods requiring special handling, it's crucial to communicate this with your transport provider beforehand. Proper packaging and protection of items play a significant role in ensuring their safe transport. Discussing these requirements with your transport provider can help minimise the risk of damage during transit. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you have any further questions or concerns about our insurance policies, please feel free to contact us at support@shiply.com. We're here to assist you and ensure that your shipping experience with Shiply is smooth and hassle-free. Kind Regards, Megan

Posted 7 months ago

“Have arranged with Vehicle-Expert to uplift car in the south to transport to Scotland today. Heard nothing cannot contact anyone, left messages but no call back. This is ridiculous !!! I'm having to wait in house, seller down south is having to wait in house. Would certainly never recommend Shiply with this experience. Matthew Sneddon 07737570053”

Helpful Report

Posted 7 months ago

Hi Matthew, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 7 months ago

“Shipper missed 3 scheduled dropoff dates. Does not communicate until we reach out to him asking where is he and when he’s coming. Finally one day he arrives early and says we have 20 minutes or he’s leaving. He is a liar tells my wife that I told him not to come in the middle of the night and also blames shiply saying they had been contacting us (they have not and I don’t believe they are supposed to).. I can handle delays but can’t accept lying. He’s very disorganized and rude also.”

Helpful Report

Posted 7 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 7 months ago

“We had a package picked up from my daughter’s address with a request that it be delivered to warehouse between the hours of 10 and 4. The package was worth £300. This hasn’t been delivered and we are struggling to find out where it is. The transporter is not communicating with us. There seems to be no responsibility from Shipley at all. I am very disappointed. We are over a week in Trying to contact the transport Company”

Helpful Report

Posted 7 months ago

Hi, We’re sorry to hear about the trouble you’ve experienced with your delivery. While Shiply operates as a platform connecting customers with transport providers, we understand how concerning it is when a package doesn't arrive as planned and communication breaks down. We recommend contacting our support team at support@shiply.com with all relevant details, including the transport provider’s name, listing reference number, and any communication logs you may have. Our team will assist you in reaching out to the transporter and investigating the situation. For valuable items, it’s always best to confirm insurance details with the transport provider before booking and consider additional protection options like Shiply's Protection Plan to avoid situations like this in the future. We sincerely apologise for the inconvenience and are here to help resolve this as quickly as possible. Kind Regards, Anne

Posted 7 months ago

“Courier picked up my item within the agreed time slot but today when they should have delivered the item at the other end we haven't heard anything from them and it's way past the agreed time slot. First time using Shiply and unless this gets sorted quickly it will be my last time”

Helpful Report

Posted 7 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 7 months ago

“Shiply is only a platform for companies to place their offers. They have no control over the actions of these company for e.g. if they damage your car (like they did to mine) but you are the person selling the item and not their customer you cannot leave feedback. I alerted Shiply and sent evidence but they told me they could only forward my message to the company who still ignored me. So in effect there is no guarantee that damage caused by one of their listed companies will pay for the damage they caused. Cannot recommend to anyone.”

Helpful Report

Posted 7 months ago

Hi Louise, Thank you for sharing your experience. I’m truly sorry to hear about the damage to your car and the difficulties you’ve faced in addressing this issue. At Shiply, we act as a platform connecting users with transport providers. While we do our best to ensure quality and reliability, we don’t directly manage or control the actions of the transport providers. We always recommend confirming full insurance coverage with the transport provider for high-value items before accepting a quote. In future transactions, you might consider opting for the Shiply Protection Plan (https://www.shiply.com/de/protection-plan-terms) to provide extra protection in cases like this. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 7 months ago

“Driver immediately changed the critical pick up time from the agreed to time after the time he asked for. He knew the new time would not work and and it was a bait and switch. I had to fly 700 miles to do the pick up myself and get a truck rental. Shipley’s answer is not to give the deposit back but wants to give a credit on a future service. lol your driver immediately breaks the contract and you want to keep my money? I will not come back.”

Helpful Report

Posted 7 months ago

Hi Will, I'm sorry to hear about your cancelled transaction with one of our transport providers. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Megan

Posted 7 months ago

“En plein problème de livraison non respectée et impossible d avoir une réponse cohérente de la plate-forme... très déçu !”

Helpful Report

Posted 7 months ago

“Unfortunately not a good experience for the customer on this occasion Didn't turn up at the scheduled time agreed, and didn't bother to let me know. Just reply with 'sure' when they do reply, and which isn't helpful either! Wouldn't recommend, poor service, below average service 👎”

Helpful Report

Posted 7 months ago

Hi CJ, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews