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Shiply Reviews

4.5 Rating 45,415 Reviews
100 %
of reviewers recommend Shiply
4.5
Based on 45,415 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

Fireplace delivered by mgw21 from shipley website broken in half in transit..please be carefull of this company
Helpful Report
Posted 6 months ago
Hi Avanell, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John
Posted 6 months ago
Let me down in the biggest way didn't even have the decency to let me know that he wasn't going to collect the item when I asked if he was not going to let collect the item to give me prior warning and I would collecting myself he didn't even do that unforgivable
Helpful Report
Posted 6 months ago
Hi Darren, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne
Posted 6 months ago
Courier failed to collect yesterday and will not answer any calls/texts/emails. I have no idea when or if he will collect. Item was needed for Xmas but now won't be delivered
Helpful Report
Posted 6 months ago
Hi Nancy, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, John
Posted 6 months ago
Nous avons fait appel à ce livreur pour transporter nos motos. Malheureusement, cela s’est terminé par une grande déception. Lors de la livraison, deux rétroviseurs ont été cassés et une clé de contact tordue. Bien qu’il ait reconnu sa responsabilité et promis de réparer les dégâts, il a disparu dès que la livraison a été effectuée. Nous avons attendu plus de 6 mois avant de laisser cet avis, lui laissant largement le temps de tenir ses engagements. Nous l’avons relancé à plusieurs reprises, mais il n’a jamais donné suite. Ce comportement démontre un sérieux manque de professionnalisme et d’honnêteté. Nous déconseillons fortement ses services. Si jamais vous lisez cette critique, monsieur le livreur, sachez que vous pouvez encore me contacter pour résoudre ces problèmes : les deux rétroviseurs cassés et la clé tordue.
Helpful Report
Posted 6 months ago
VERY POOR SERVICE DID NOT WAIT
Helpful Report
Posted 6 months ago
Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John
Posted 6 months ago
ABSOLUTELY APPALLING DO NOT USE Don’t look at the good reviews they are probably fake This company do not respond they take your money and fail to deliver any kind of service with next to zero communication. I’ve had the odd excuse and been let down badly by this company they have took £249 and ignored me So upsetting
Helpful Report
Posted 6 months ago
Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan
Posted 6 months ago
Don’t use these scammers . Had an antique settee stolen. Foreign looking and sounding shippers who want cash payments and obviously aren’t vetted and shiply don’t answer phone or reply to important emails asking for shippers address and details to give to police. Basically an operation that’s allowing thieves and cash laundering to occur. Avoid avoid avoid
Helpful Report
Posted 6 months ago
Hi Gerald, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne
Posted 6 months ago
I am trying to get hold of shipley by phone . No joy . Re a broken item thats delivered . Only a contact sheet but they take ages to come back to you
Helpful Report
Posted 6 months ago
Hi, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Regarding communication, I apologise for any inconvenience caused. Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. Our customer support team will be happy to help you with any issues or concerns you may have. Kind Regards, John
Posted 6 months ago
If a driver fails to turn up for whatever reason after you've paid, it takes 48 hours for Shipley to intervene and then they only offer to credit you. In my case I had already paid for another driver for the same job via Shipley so preferred a refund. Then they make you fill out a long form to get said refund. The process is poor and designed by someone who has not considered the process from the customer's point of view.
Helpful Report
Posted 6 months ago
Hi Lee, I apologise for the inconvenience you have experienced regarding the deposit for the cancelled service. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Anne
Posted 6 months ago
On collection the courier frogmarched an old man to the bank for payment, an overpayment I may add, he didn't give a receipt. We were unaware of this and paid the full amount via a bank transfer. Express delivery in Liverpool are refusing to do anything about this. Absolutely disgusting behaviour and I am £60 out of pocket. Do not use them.
Helpful Report
Posted 6 months ago
Hi Lisa, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John
Posted 6 months ago
Sehr unseriös und nicht transparent
Helpful Report
Posted 6 months ago
Shipped a Motorcycle with LoadMakers, the lowest bid and bike was damaged in the process. After many weeks of slow communication and Shiply passing off to LoadMakers for them to pass off to their insurance AIC, long story short, I’m left to pay the damages, no help from Shiply, LoadMakers or their insurance. Lesson learned, don’t go cheap with shippers. I cannot recommend this service if you have something of value to ship.
Helpful Report
Posted 6 months ago
Hi, We’re really sorry to hear about the damage to your motorcycle and the difficulties you’ve encountered. While Shiply operates as a platform connecting customers with transport providers, we always recommend confirming full insurance details with the provider before booking, especially for valuable items. For future shipments, you might consider using our Shiply Protection Plan for additional coverage. This can provide further peace of mind in case issues arise. We’re disappointed to hear about your experience and appreciate the feedback—it helps us improve. If you need further assistance, please contact us at support@shiply.com. Kind Regards, Anne
Posted 6 months ago
My only advice is DON’T. You will thank me later…this is a total waste of time.
Helpful Report
Posted 6 months ago
Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John
Posted 6 months ago
EVERY shipper quoted 10 to 20 higher than normal no rush shipping costs. Shippers quote you an extremely high price hoping you will take that quote. If not, they are happy to haggle knowing already that they could reduce their quote quite a lot while still making a hefty profit. My package ships ftom Europe to US for under $100; but to ship domestically in the US at 2000 miles less travel somehow suddenly costs over $2000 to ship a medium sized box under 20 lbs and not expedited. This service is a joke and should be avoided at all costs. My best advice to you folks (if you really wish to pay more than normal shipping costs, but better any quoted cost) is to let shippers give you a quote, and then contact them directly outside of this website. Act as if you have never had any prior contact with them and ask for a direct quote. It will be cheaper since now the shipper does not have pay "Rip-offly" the fee for making an online connection between yourself and the shipper. Believe me I know what I'm talking about having had 10s of thousands of packages shipped domestically and overseas. Always try USPS, Fedex, UPS, etc. first since they tend to be cheaper and quicker. Again, avoid shipping via contacts from this website. Go directly to the shipper to make a deal!
Helpful Report
Posted 7 months ago
Hi, Thank you for sharing your feedback with us. Our fee structure is designed to cover the costs of running the platform, ensuring a smooth experience for customers and transport providers. We regularly review our pricing to maintain fairness and competitiveness in the market. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. While Shiply aims to provide a platform for competitive quotes, we understand that prices may not always align with local offers. We value your input and will continue to work towards providing a range of competitive options for our users. If you have any further questions or feedback, please don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne
Posted 6 months ago
Terrible customer service. Driver stole a valuable item, since the same driver has had terrible reviews. Reported driver to the police, took him to court, and even in that way Shiply did not block their account. Shiply never replied to my emails, nor to my requests. Do not recommend, particularly if there are problems they don't help.
Helpful Report
Posted 7 months ago
Hello Juan, We're sorry to hear that you had a negative experience. Shiply takes theft issues very seriously and strives to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our service, please report the incident to our support team at support@shiply.com. We will investigate the matter thoroughly and take appropriate action. We value your feedback and are committed to continuously improving our platform and services. If you have any specific details or evidence related to your experience, please share it with our support team so we can address the issue promptly. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Anne
Posted 7 months ago
I am now into my 4th week waiting for a delivery that was promised within 7-9 days. The courier, called Shoban256, has not responded to my request for a delivery date and I suspect they have stolen my property. Shiply still allow this courier to use their platform knowing that they are collecting peoples' property and not delivering it. I've previously been happy with Shiply, but they are not acting quickly enough to protect their customers from rogue traders.
Helpful Report
Posted 7 months ago
Hi David, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously and strives to maintain a secure and reliable platform for all our users. We want to assure you that we do not condone any form of theft or illegal activities. We are committed to investigating and taking appropriate action against any transporter found to be engaging in fraudulent behaviour. To assist you further and address your specific case, please contact our dedicated support team at support@shiply.com. They will work closely with you to help law enforcement with the data we hold regarding this transport provider. Kind Regards, Anne
Posted 7 months ago
TIMO, ESTAFA, ROBOEl transportista nunca paso a recoger la mercancía y dejó de contestar a mis mensajes. Además, SHIPLY no me permite votar la transacción ya que no sería positiva. TIMO, ESTAFA, ROBO
Helpful Report
Posted 7 months ago
The driver arranged delivery then couldn’t be arsed to communicate after that so my item was never picked up and I lost a Sale. Deeply unprofessional
Helpful Report
Posted 7 months ago
Hi Jim, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan
Posted 7 months ago
If you like getting screwed then this is your company. If you like to wait and wait on people who have no intention on shipping your items this is the company for you. If you like ride people that have no communication skills your in the right place.
Helpful Report
Posted 7 months ago
Hi Paul, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne
Posted 7 months ago
If I could give this a 0 star I would waited 2 weeks and 2 different company’s to try to get a shipment done just to hear them want more money to make it happen after having me wait and wait to hear that if there’s a different company do it unexceptable worst company and service I have delet with do not recommend thanks for reading
Helpful Report
Posted 7 months ago
Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John
Posted 7 months ago
Shiply is rated 4.5 based on 45,415 reviews