Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,399 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,399 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very dissatisfied promised me march ninth. My golf cart would be delivered to South Carolina by March 17 promised numerous occasions throughout the week that would be picked up never was picked up. Would not recommend them to anyone have several other motorcycles and vehicles that need to be shipped, I promise they will not be through this agent.”

Helpful Report

Posted 3 months ago

Hi Ray, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 3 months ago

“one of their providers stated they could deliver next week , very polite when trying to bid as soon as I accepted the bid poor communication, saying it would be delivery in 2 weeks, customer service then stated they would only allow credit on the account rather than a refund terrible service throughout”

Helpful Report

Posted 3 months ago

Hi Ana, I'm sorry to hear about your cancelled transaction with one of our transport providers. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, John

Posted 3 months ago

“the driver's car broke down and my boxes of clothes arrived 3 weeks later than we agreed In the end, everything is fine, my boxes of clothes arrived to me The driver quickly responds to messages, everything is fine I didn't like the site, the support is disgusting I asked several times what to do and asked to return the deposit, but they answered my questions correctly, the support is disgusting in the end i had to wait 3 weeks for the driver to fix his car and bring me my clothes”

Helpful Report

Posted 3 months ago

Hi, I’m sorry to hear about the delay in your delivery, but I’m glad to hear that your items arrived safely. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Regarding your deposit, once an item has been picked up, no refund is given, as the service has already been initiated. However, if you need further assistance with anything else, please reach out to us at support@shiply.com, and we will do our best to help. Kind Regards, Megan

Posted 3 months ago

“They give you a cheap price to get you in and raise it when it gets time to book. NOT HAPPY”

Helpful Report

Posted 4 months ago

Hi, I'm sorry to hear about this issue. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. Kindly relay this information directly to your chosen courier. If you are uncomfortable moving forward, please let us know, and we can credit your deposit and relist the item/s for you. Kind Regards, John

Posted 3 months ago

“Do Not Use Shiply. The service they offered was inferior. The company uses "managemycargo" the driver damaged my car. He could not communicate at all in English. They provide no help in getting a resolution or a refund.”

Helpful Report

Posted 4 months ago

Hi Patrick, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“The item arrived damaged, but I had purchased the protection plan…for all the good it did me. I had to fight them tooth and nail to get them to do the right thing, and it took months to resolve. They repeatedly asked me to send over the same pictures, invoices and bids at least 5 times, maybe more. My theory on that was that they were hoping I would get rid of the files since I’d already sent them several times and then they could refuse payment. They WILL NOT call you under any circumstance; ALL communication takes place via email. Even if you ask them to call they will not. It was truly frustrating and horrible experience. I will never use them again. Caveat emptor!”

Helpful Report

Posted 4 months ago

Hi Leslie, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. The Shiply Protection Plan acts as additional compensation in the case of loss or damage, but a claim must first be filed with any primary insurance. You can review the full terms here: https://www.shiply.com/protection-plan-terms. I also apologise that the process took longer than expected. We always strive to handle claims as efficiently as possible. If you have any outstanding concerns or need further assistance, please contact us at support@shiply.com, and we’d be happy to look into this further. Kind Regards, Steve

Posted 4 months ago

“The driver damaged my item, he admitted he damaged it, then lied about having commercial insurance and I never got paid for the damage. I will never use Shiply ever again.”

Helpful Report

Posted 4 months ago

Hi Raymond, I’m sorry to hear that your item was damaged during transport. Transport providers on Shiply are expected to have the appropriate insurance to cover any potential damages, and it’s unacceptable for a provider to mislead customers about their coverage. If you haven’t already, please contact us at support@shiply.com with your booking details so we can investigate this issue further. If the transport provider admitted fault, we want to ensure the matter is properly addressed. Kind Regards, Steve

Posted 4 months ago

“Worst experience ever. We found a convenient price, confirmed, paid the deposit, and they disappeared. Nobody picked up the boat, nobody from Shiply replied to our ticket. No phone number to contact. We felt abandoned.”

Helpful Report

Posted 4 months ago

Hi Dany, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. Regarding communication, I apologise for any inconvenience caused. Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. Our customer support team will be happy to help you with any issues or concerns you may have. We always strive to provide support as quickly as possible. Please reach out so we can help resolve this for you. Kind Regards, Megan

Posted 4 months ago

“Dans_man1 Great Service 👍👍👍👍👍 Went above and beyond to collect my large parcel and delivered it the following day. Great communication and competitive price Highly recommend this courier. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐”

Helpful Report

Posted 4 months ago

Hi Natasha, Thanks for your review! I’m glad to hear you had a great experience with your courier and that they went above and beyond for your delivery. I did notice that the star rating appears to be 1 star instead of 5—perhaps it was a mistake? If there is anything you need help with, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 4 months ago

“Repeatedly lied to me about pickup date. Continually pestered me after I told them I was cancelling due to them not fulfilling their promise. They even sent me an invoice to try and get me to pay them something after I told them we were done. These guys are very shady. I would not trust them with anything expensive.”

Helpful Report

Posted 4 months ago

Hi John, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you haven’t already, please report this provider to us at support@shiply.com with the details, and our team will investigate. If they have attempted to charge you after cancellation, we will look into this further to ensure appropriate action is taken. Kind Regards, Anne

Posted 4 months ago

“My issue is not with Shiply, but rather the transport company - Streamline Transportation Solutions. While unloading my 2016 Suzuki Burgman 650, the driver dropped the when the rear tire of the 600+ pound scooter left the trailer ramp and slid on the ice and snow covered road. Steamline Transportation Solutions was contacted the same day and made aware of what happened - that the scooter was dropped and there was damage. One week after the delivery, I contacted Streamline (to inquire how they intended to resolve the damage that occurred and they informed me the driver denied dropping the scooter. Therefore my claim was being denied - because if the driver never dropped the scooter any damage was pre-existing. Also when I pointed out that I paid $156 for the "Protection Plan", it fell on deaf ears. Streamline Transportation Solutions was also provided pictures of the damage - which they also refuse to acknowledge.”

Helpful Report

Posted 4 months ago

Hi Jeffrey, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you availed of the Shiply Protection Plan, please contact us at support@shiply.com with your booking details, and we’ll review your case to determine if you’re eligible for a claim. We want to ensure that all users have a fair resolution in cases like this. Kind Regards, Megan

Posted 4 months ago

“Keine kommunikation und Rechung von Shiply erhalten.”

Helpful Report

Posted 4 months ago

“I had a scheduled vehicle transport and they were a complete no-call, no-show. I received no communication, no updates, and was left scrambling to make alternative arrangements. To make matters worse, they kept my deposit despite failing to provide any service. This company is completely unprofessional and unreliable. If you value your time and money, stay far away. I’ve requested a full refund and will escalate if necessary. Avoid at all costs!”

Helpful Report

Posted 4 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 4 months ago

“Run, don't waste your time. They are not a transporter, they are a broker. They low ball then try and find someone to take the load. String you along while your load sits.”

Helpful Report

Posted 4 months ago

Hi, Thank you for your feedback. I’m sorry to hear that you were not satisfied with your experience. Shiply is an online marketplace that connects customers with transport providers through a reverse auction format. We do not transport items ourselves, but we aim to provide a platform where users can find a suitable transporter at a competitive price. If you’ve had issues with a transport provider or the booking process, please reach out to us at support@shiply.com, and we’d be happy to look into it further. Kind Regards, Steve

Posted 4 months ago

“I asked for a golf cart to be delivered from AZ to OR 3 weeks ago. After 2 weeks, Load Masters said they couldn't find anyone and wanted more money ($200). I said I would split that amount with them as they quoted the job and should honor the quote. I was being generous in my mind. That was a week ago and still no communication other than "sorry" from Karen at Shiply. I've asked for a refund from both the Load Masters and Shiply and all I got was "we can credit your account." Obviously, I do not want to give either company my business at this point. Be aware of Bait and Switch or jack up the quote on you and the run around when you try to get you money back.”

Helpful Report

Posted 4 months ago

Hi Mike, I’m really sorry to hear about your experience, and I completely understand how frustrating it must be to deal with delays and unexpected charges. While Shiply itself doesn’t handle the transport, we expect all transport providers to honour their original quotes unless there are exceptional circumstances. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Steve

Posted 4 months ago

“Crazy prices, offers for € 400-500, found someone outside of this platform, who asked for less than € 90”

Helpful Report

Posted 4 months ago

Hi, We understand that pricing is an important factor when choosing a transport provider. On Shiply, transport providers set prices through a reverse auction format, meaning costs can vary depending on factors such as route, availability, and vehicle type. While some providers may quote higher, others may offer more competitive rates. We’re glad you found an alternative solution, but if you ever wish to try Shiply again, we recommend waiting for more bids, as prices can sometimes become more competitive over time. If you need any assistance, please feel free to contact us at support@shiply.com. Kind Regards, Steve

Posted 4 months ago

“Waste of time... don't accept any job if you can't keep your promises .”

Helpful Report

Posted 4 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 4 months ago

“Scheduled shipping people never showed up. Had to donate my mother’s slate table since that was the last day for pick up. So sad to lose out on an heirloom because the people did not meet their promised date for pick up. Majorly disappointing.”

Helpful Report

Posted 4 months ago

Hi Sarah, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 4 months ago

“Zu teuer und das portal nimmt etwas mehr als 1/3 vom gesamtpreis besser die speditionen einzeln anschreiben”

Helpful Report

Posted 4 months ago

“Had to cancel my order . Disappointed with this courier . Have used Shipley before and had no issues”

Helpful Report

Posted 4 months ago

Hi Kevin, I'm sorry to hear about your cancelled transaction with one of our transport providers. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to relist the items or process a refund for the incomplete transaction, please email us at support@shiply.com. We aim to ensure our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 4 months ago

Shiply is rated 4.5 based on 45,399 reviews