Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,415 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,415 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zu teuer und das portal nimmt etwas mehr als 1/3 vom gesamtpreis besser die speditionen einzeln anschreiben”

Helpful Report

Posted 4 months ago

“Had to cancel my order . Disappointed with this courier . Have used Shipley before and had no issues”

Helpful Report

Posted 4 months ago

Hi Kevin, I'm sorry to hear about your cancelled transaction with one of our transport providers. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to relist the items or process a refund for the incomplete transaction, please email us at support@shiply.com. We aim to ensure our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 4 months ago

“I got a quote and then they raised the price and when asked why they stated can't do it for a lower price but I wasn't asking for a lower price I wanted my quoted price they offered.”

Helpful Report

Posted 5 months ago

Hi Danny, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 4 months ago

“Thank you for everday”

Helpful Report

Posted 5 months ago

Hi Nuredin, Thanks for your review. If you need help with anything, please get in touch with our friendly support team at support@shiply.com. Thank you for using Shiply, and we look forward to continuing to provide you with efficient shipping solutions. If you have any further questions or feedback, please don't hesitate to reach out. Kind Regards, Steve

Posted 4 months ago

“National_Car_Carrier pulled the old switcheroo on me. Last night I accepted their quote of $749. This morning I got an email from them saying the new price is $1,109. When I asked them why, they said because it's an auction that they can change their agreed upon price. That a flat out scam. They should be removed from the Shiply system completely.”

Helpful Report

Posted 5 months ago

Hello Kris, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things that are stated on their Terms and Conditions. The accepted price is what you are expected to pay and no more. Kindly relay this information directly to your chosen courier. If you are uncomfortable moving forward, please let us know at support@shiply.com, and we can credit your deposit or relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 5 months ago

“Poor communications, I had no idea when Familyfreights1 would show up. They never attempted to schedule pickup, never contacted me prior to cancelling. I attempted to cancel and I got the answer "It already is thanks brother".”

Helpful Report

Posted 5 months ago

Hi Steven, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 5 months ago

“Impossible d'avoir une facture pour l'acompte versé à Shiply et ce malgré toutes les relances. Pas très pro tout ça ! Très déçue...”

Helpful Report

Posted 5 months ago

“I used this company to return something for my father, the courier I used has not provided the POD I need to get a refund for him, Shiply have been less than helpful in helping me get the information from a company on their site. If you want somewhere with decent customer service and a willingness to help then don't use this company. Once they've got your money you are left high and dry. I actually have no idea if the chairs I returned have even been delivered or not.......terrible service.”

Helpful Report

Posted 5 months ago

Hi Clare, I'm really sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. Proof of Delivery (POD) is provided by the transport provider directly, and we always recommend confirming these details with them before booking. While Shiply acts as a platform to connect users with transport providers, we take all concerns seriously and encourage you to leave a review on the provider’s profile to help others. If you need further assistance, please reach out to us at support@shiply.com, and we’ll do our best to help. Kind Regards, Steve

Posted 5 months ago

“They are scam. Takes deposit and does not show up or respond to your messages. Dl not use them”

Helpful Report

Posted 5 months ago

Hi Anna, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, John

Posted 5 months ago

“Excellent company even sent me a picture when he loaded my car kept me informed along the way was so helpful getting the car into my drive and at a competitive price would certainly use them again *******”

Helpful Report

Posted 5 months ago

Hi Tony, Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with the service provider. It's great to know that they were responsible and met your expectations. If you ever need assistance in the future or have any questions, please don't hesitate to email our support team at support@shiply.com. We're here to help! Kind Regards, Anne

Posted 5 months ago

“Avoid avoid. The companies will mess you about to try and fill the transport vehicle for the return journey to make more money. I got fobbed of 3 times with the transporter is broken down and stuck in the garage. That's why they give cheap quotes. And if you cancel you'll get your refund ok. But you are unable to leave a review . Only completed jobs are able to review. Utter bull s..t”

Helpful Report

Posted 5 months ago

Hi Ian, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. Please note that you can still leave a review for your transport provider, even if the job was cancelled. Reviews help other users make informed decisions, so we encourage you to share your experience. If you need any further assistance, feel free to reach out to our support team at support@shiply.com. Kind Regards, Megan

Posted 5 months ago

“Furniture-to-you (433) on SHIPLY are the WORST!!! AVOID THESE GUYS! Total time wasters - Poor Communications, LIARS and EXTREMELY POOR SERVICE!!! Wasted a whole two weeks, costing both sender and recipient countless number of appointments and missed events, just waiting for their consistently failed promises! WORST EXPERIENCE EVER and a RED FLAG for anyone using Shiply for the first time!!!”

Helpful Report

Posted 5 months ago

Hi Anthony, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 5 months ago

“STOLEN CAR!!!! Worst company ever! My car was STOLEN in transit. Shiply presents itself as a company that services it's customers. They do nothing. The good reviews are simply luck based on getting a good driver. Shiply did nothing for my stolen car. I tried reaching them. You can only e-mail - no contact info. So I am left with a stolen car. 3 DAYS later I get this ridicules response from them saying.... "Please note that we currently do not offer phone support. However, we are fully committed to assisting you in resolving this matter. As a neutral platform facilitating connections between users and transport providers, we are not directly involved in transactions or disputes." After leaving them a terrible honest review they posted...They are looking into the matter. Still no calls or contact. I am left with no car and no company to help.”

Helpful Report

Posted 5 months ago

Hi Danny, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. Our team has already contacted the transport provider on your behalf and requested that they reach out to you promptly to address your concerns. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Megan

Posted 5 months ago

“Shiply is a rip off....their policy clear state that if you have to cancel within the 1st 28 day you can get a refund for deposit and then when you you cancel and do you everything right by their policy...they try and hit you with use this app called sproofy which is only used on an older device..now my Camara records time, fate and location of whenever you take pictures of..so i explain what was going on and send pictures of camper along with all the details of where the camper is and that it was never moved to Wyoming that I'm still in alabama...which the move wasn't scheduled til April 2025 and my job fell though so im staying and of course they ghosted me....will never use this company and if i know anyone that say they are going to try shiply ...I will tell them how shady they actually are...”

Helpful Report

Posted 5 months ago

Hi, We’re sorry to hear about the issues you faced regarding your cancellation and refund request. Our refund policy does allow for cancellations within the first 28 days, provided all necessary verification steps are completed. We understand your frustration regarding the verification process, but these measures are in place to ensure security and prevent misuse. Please reach out to our support team at support@shiply.com with your case details, and we will be happy to review this matter further. Kind Regards, Anne

Posted 5 months ago

“Shiply did not do anything but provide a platform . They obscure actual charges that you don’t need to pay. I am working on a dispute currently. Brokers are self insured and Shiply does not actually book your shipment. You book it yourself when you make contact with the broker which you don’t need Shiply to do. Just google their name online once you are contacted by the broker after you put in your delivery request.”

Helpful Report

Posted 5 months ago

Hi, Shiply is a platform that connects customers with transport providers, offering a convenient way to compare quotes and choose a provider that suits your needs. All costs and terms should be confirmed directly with the transport provider before booking. If you believe there have been any discrepancies in charges or have an ongoing dispute, please reach out to our support team at support@shiply.com so we can look into it for you. Kind Regards, Steve

Posted 5 months ago

“Found the whole process very confusing and frustrating, , funny how almost every quote was the same and none could give me a defined collection date, not recommended”

Helpful Report

Posted 5 months ago

Hi Arthur, I'm sorry to hear that you found the process confusing and frustrating. Transport providers set their own schedules and availability, so collection dates can sometimes vary. We always recommend confirming pick-up and delivery details directly with the provider before accepting a quote. If you need any help navigating the process, please reach out to us at support@shiply.com. Kind Regards, Megan

Posted 5 months ago

“Paid deposit after agreeing dates for my item to be collected delivered, I was then told he can do the dates and decided to reschedule collection and delivery. I stated this wasn't what we agreed, so I told him that's unacceptable. Had all forms to complete to gain my deposit back. Totally time waster, I wont use shiply or this courier again ever. Good luck If you do.”

Helpful Report

Posted 5 months ago

Hi Tony, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 5 months ago

“Le prix de base à été repris 600 euros et les 100 euros versé sur shiply sont perdus. Tout à été laissé en vrac sous entendu que c était le premier prix. De belles promesses au départ non réalisées”

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Posted 5 months ago

“The driver who delivered my car wanted me to reverse the car off his transporter van. I explained to him that I was not insured to do that. He got angry and said his 5 year old son can do it blind folded. That was the highest level of incompetence. I don't recommend any one to use this platform. I don't think they vet these drivers at all.”

Helpful Report

Posted 5 months ago

Hi Leny, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. We make all necessary efforts to reduce the number of unreliable transporters on our site, including a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If there is anything we can do to help, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 5 months ago

“Stay away!! My car has most likely been STOLEN by transport company. Police are involved. I had reached out to Shiply and they offer ZERO support. They have no call in number- you have to e-mail them. It took at least a day for them to respond and tell me they have no support, they cannot call and they are not involved. They do nothing. Their website falsely portrays a company that offers the best drivers- but they do nothing. The transport company is most likely fake and walked into dealership and stole my $150k car. Police are investigating”

Helpful Report

Posted 5 months ago

Hi, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. I apologise for any inconvenience caused. Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 5 months ago

Shiply is rated 4.5 based on 45,415 reviews