Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“Dreadful, appalling treatment-or lack of, from this company. My item was damaged in transit, I notified immediately after my very upset customer informed me. I paid for the 'extra protection ' then when I put my claim forward I'm just fobbed off with many 'tickets' and promise of resolution, nearly 3 weeks on and no resolve, absolutely shocking customer support.”

Helpful Report

Posted 3 months ago

Hi Jayne, I'm sorry to hear about your damaged item. That is not the level of service we like to see on the platform. Upon careful review of the details, we regret to inform you that your claim has been unsuccessful because it did not meet the requirements outlined in the Shiply Protection Plan Terms, specifically: Section 14 – Claimants must pass an identity verification process by providing government ID, proof of address, purchase receipts, and any other documents required to validate identity. You can view the full terms of the Shiply Protection Plan here: (https://www.shiply.com/protection-plan-terms) We understand this may not be the outcome you were hoping for, and we’re sorry for any disappointment caused. If you have further questions or would like clarification, please don’t hesitate to contact us at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“Terrible experience. No communication can only contact your email and the company is a bait and switch. Don't not use”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 3 months ago

“Worse service in the industry. BE CAREFUL They price out a shipment only to start hunting for drivers who won’t want to do it for the price they pay them. My truck never came until the gave up on vague excuses. Lets see when they will refund me.”

Helpful Report

Posted 3 months ago

Hi Frank, I'm sorry to hear about your experience. It’s frustrating to expect a confirmed service only to face delays and vague communication. That’s not the standard we aim for on the platform. Please note that the deposit paid to Shiply is for using the platform to connect with independent transport providers. If your shipment was never picked up and the booking was cancelled, the deposit is usually credited to your Shiply account. However, if you would prefer a refund instead, please contact us at support@shiply.com with your booking details, and our team will review your case. Kind Regards, Steve

Posted 3 months ago

“The Shiply deposit is a fee. It is not deducted from the final fee. This is a con.”

Helpful Report

Posted 3 months ago

Hi Nick, I apologise for any confusion regarding the commission charges on Shiply. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, John

Posted 3 months ago

“Told car will be collected Monday and delivered Tuesday so I changed my plans then they tell me it will be delivered Monday then they wanted to change to Tuesday then they turn up at 23:40 on Monday night. I had more ETA’S than I could throw a stick. Won’t be using a2z who ever they are again. Not happy 😡”

Helpful Report

Posted 3 months ago

Hi Paul, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 3 months ago

“Geistesgestörte Preise! 427,- für den Versand eines Wechselrichters, innerhalb von Deutschland.”

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Posted 3 months ago

“Worse services its all a scam”

Helpful Report

Posted 3 months ago

“My truckload of furniture was lost, and despite having paid for protection insurance, Shiply denied my claim. Additionally, their support representative, Raine, provided me with misleading information and advised me to cancel the delivery—an action that ultimately voided my insurance coverage. This occurred after I had clearly stated that my furniture was lost and that I wished to file a claim. The case is currently being investigated by UK law enforcement authorities. Shiply has not responded to me since.”

Helpful Report

Posted 3 months ago

Hi Gina, I'm sorry to hear about your experience. Based on your initial communication, we understood that your item was not picked up, so we offered to cancel your listing and process a refund for your deposit and Shiply Protection Plan payment. Later, you mentioned that the item was actually picked up but not delivered, leading to confusion in handling your case. Regarding your Shiply Protection Plan claim, unfortunately, international shipments are not covered under the plan. As stated in section 35 of our terms (https://www.shiply.com/de/protection-plan-terms), coverage applies only to shipments within Germany. We have already connected you directly with the transport provider, and we recommend coordinating with them for further resolution. If you need any additional assistance, feel free to contact our support team at support@shiply.com. Kind Regards, John

Posted 3 months ago

“I got inundated with emails and they were ridiculous quotes totally ridiculous”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear that your experience with receiving quotes wasn’t positive. We aim to give users a range of competitive offers, but we understand that sometimes the quotes can vary quite a bit, and some may not be suitable. The quotes provided by transport providers on Shiply can vary depending on various factors, including the distance, the specific requirements of the job, and market conditions. You can adjust your notification settings within your account if you'd prefer to reduce the number of emails. If you have any further questions or feedback, please don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“Took deposit..SHipper never showed. Didn't refund money!! Stay away. SCAM Site!!”

Helpful Report

Posted 3 months ago

Hi Mark, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 3 months ago

“They have still not returning my deposit even after my order was cancelled.”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, John

Posted 3 months ago

“I was recommended to use Shiply by an EBay seller as I was beyond their delivery range. I signed up. The quote went out to tender and I was bombarded with offers. The company I chose seemed ok? So collection was due on the Tuesday and I got a van broken down message… they said they would retry on Thursday and have a collection time schedule to give me on Wednesday. Nothing came on Wednesday and no communication from them on Thursday . When I contacted Shiply to help the response was “I am afraid they have been suspended due to numerous complaints” I have wasted a week waiting and have now cancelled the whole delivery because how do I know who to trust. In an email response said that they were sorry to see me go and that they had a 98% review success rate… I find it very hard to believe that I managed to find the 2% failure on my first trial?!! I will never use Shiply again or recommend them to anyone else. A complete waste of time.”

Helpful Report

Posted 3 months ago

Hi Paula, I'm really sorry to hear about your experience. That is not the level of service we like to see on the platform. While we do monitor feedback closely and suspend providers when necessary, I appreciate that this action came too late in your case. Please know that we take situations like this seriously and work to remove unreliable providers as quickly as possible. You're right to expect better on your first experience, and I’m genuinely sorry it didn’t meet the standard we aim for. If you’d like to give it another try or need help relisting your item, please feel free to reach out to us at support@shiply.com. We’re here to help. Kind Regards, John

Posted 3 months ago

“This was my first time shipping a car and would recommend Shiply and use them again. Great communication & driver was on time most importantly my car was in great condition on arrival.”

Helpful Report

Posted 3 months ago

Hi Jackie, I'm so pleased to hear your first car shipping experience went smoothly! Thank you for taking the time to share your positive experience. Hope you'll use Shiply when you need transport services again. If you need any assistance in the future, feel free to reach out to us at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“Took ages for collection and never collected. Commencing wasnt great either.”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 3 months ago

“Shiply connected me with several offers. Once i selected one, I was billed 68 Euros for the contact. Then the supplier told me he cannot make it. But Shiply refused to reimburse the 68 Euros fees... even if no service was provided... to cut a long story short ... seek other service or you will waste your money.”

Helpful Report

Posted 3 months ago

Hi Fabien, I'm sorry to hear about your cancelled transaction with one of our transport providers. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, John

Posted 3 months ago

“Went through Shiply got a shipper one to five days to pick it up course it was taking a lot longer than that truck broke down one excuse after another. I don’t know how the shipping company stay in business.”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Steve

Posted 3 months ago

“No invoices and no answer on questions.”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear about your experience. This is not the level of service we expect on the platform. If you need an invoice for the deposit payment made to Shiply, you can download it directly from your account or contact us at support@shiply.com, and we’ll be happy to assist. If you require an invoice from your transport provider for the outstanding balance, you’ll need to request it from them directly. Let us know if you need any further assistance. Kind Regards, Steve

Posted 3 months ago

“The courier who picked up was not the one I accepted the quote from. Disconnected phone number, poor communication, not collected and delivered on the agreed days. English was not the first language, force to pay in full on collection,still waiting for receipt. Stay well away from these cowboys”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear about your experience. This is not the level of service we expect on the platform. Please report this transport provider to us at support@shiply.com and include any evidence you have so we can investigate further. We can only provide a receipt for the deposit payment made to Shiply. Any receipt for the outstanding amount would need to be issued by your chosen courier, as that payment was made directly to them. Please contact your courier, and they should be able to assist you with this. Kind Regards, Anne

Posted 3 months ago

“When I made them aware that there would be nobody there to help load or unload, they doubled the price. I had to get it done so I accepted the outrageous cost. When they came there was one person to load and unload. Guess who had to load and unload. Me. Where is my fee??”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 3 months ago

“Very dissatisfied promised me march ninth. My golf cart would be delivered to South Carolina by March 17 promised numerous occasions throughout the week that would be picked up never was picked up. Would not recommend them to anyone have several other motorcycles and vehicles that need to be shipped, I promise they will not be through this agent.”

Helpful Report

Posted 3 months ago

Hi Ray, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews