Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“Had an item of furniture picked up by one of Shiply's trusted partners who never delivered it and have stolen it. Shiply are completely useless and no help whatsoever as they have washed their hands of it. BEWARE, this is a company not to be trusted. They do not care .”

Helpful Report

Posted 2 months ago

Hi Dave, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Anne

Posted 2 months ago

“So far so bad... I booked a courier and paid deposit - who supposedly had excellent reviews - lots of correspondence between them, booked time sensitive collection but now on the day of collection (and since early eve before) zero communication. The person collecting from needs confirmation of time - nothing from the 'company' so far this is the name on Shiply - Grs098 - If this comes through will update with further reviews.....”

Helpful Report

Posted 2 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 2 months ago

“Shockingly bad service, I've waited over a month for the collection and delivery of a cupboard - and I've still not received it (it's still not even been collected). I'll be using reputable shipping companies from now on.”

Helpful Report

Posted 2 months ago

Hi Nick, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 2 months ago

“If things do not go right Shiply do not help you. The courier I went with picked the goods up but never delivered them. Shiply simply have now closed the case with no further communication and now I am left with no table and chairs. I thought I would have received more help but sadly nothing. Looking at the reviews the courier done the same to someone else….. in my eyes they have stolen my items. Never again. Shiply need to vet these Mickey Mouse companies.”

Helpful Report

Posted 2 months ago

Hi Val, We’re very sorry about the poor service you have received from the transport provider. We completely understand how upsetting this situation has been. Our support team has already provided you with all the information we have regarding the courier. Unfortunately, on this occasion, we have not been able to support your dispute for the following reasons: - The transport provider is no longer responding to our communication. - The dispute timeframe has elapsed without the transport provider offering any resolution. - Due to their lack of cooperation, their account has been suspended from the platform. If you feel the matter remains unresolved, you can pursue the issue independently outside of Shiply. If needed, we will happily provide all the information we have regarding the transport provider to the relevant authorities. Kind Regards, John

Posted 2 months ago

“Shiply is misleading the consumer, they ask for a deposit and a service fee. I understand the service fee is what they charge for their broker services, But the deposit, don't be fooled by the verbiage "deposit" that's money they keep on top of the service fees, that deposit does not goes towards the shipping company. So, I could of paid less if I went straight to the shipper, I ended up paying shiply $477 just for finding me a shipper. That's a total rip-off. Shiply has a ton of complaints on the BBB site. Too bad I didn't do my research before using these thiefs. Oh!! By the way, there is no phone number to reach someone live!!!!!”

Helpful Report

Posted 2 months ago

Hi John, I apologise for any confusion regarding the commission charges on Shiply. Shiply operates on a commission-based model, and the deposit is part of the commission charged for providing the platform and support services to customers and transport providers. We aim to be transparent about our commission structure, and we understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, Megan

Posted 2 months ago

“Not a single serious offer...”

Helpful Report

Posted 2 months ago

Hi Stefan, I'm sorry to hear that you didn’t receive any serious offers. Sometimes this can happen if your listing doesn’t have enough detail or if the timing or location is particularly challenging for transport providers. We recommend updating your listing with as much information as possible, such as dimensions, weight, flexibility on dates, and any special requirements, to help attract the right providers. If you need help refining your listing or reposting it, feel free to contact us at support@shiply.com. We’d be happy to help. Kind Regards, Anne

Posted 2 months ago

“My items were picked up and never delivered. Shiply are okay as long as things go according to plan. Beware if like me your goods have been stolen as that is what I now class them as then they offer nothing apart from giving the company 14 calendar days to respond. Then they simply close the case with no further communication. Meanwhile I have lost my items.”

Helpful Report

Posted 2 months ago

Hi Val, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Anne

Posted 2 months ago

“Wir warten seit ein paar Wochen auf die Ware. Bis heute hat sich keiner bei uns gemeldet und auf der App ist stillstand. Shiply ist telefonisch nicht erreichbar und rufen auch nicht zurück, sowie per Email sind sie nicht in der Lage etwas zu klären. So einen schlechten Service kennen wir nicht.Wir können dieses Verfahren nicht weiter empfehlen.”

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Posted 2 months ago

“Cancelé con tiempo el transporte pero no tuve reembolso del depósito pagado”

Helpful Report

Posted 2 months ago

“Wir warten seit ein paar Wochen auf unsere Ware. Bis heute hat sich keiner bei uns gemeldet und auf der App stillstand. Shiply ist telefonisch nicht erreichbar und rufen auch nicht zurück, sowie per Email sind sie nicht in der Lage etwas zu klären. So einen schlechten Service kennen wir nicht. Kann ich nicht weiter empfehlen.”

Helpful Report

Posted 2 months ago

“Told us they would pick up by noon within time frame and just led us along. No pickup. Don't hire”

Helpful Report

Posted 2 months ago

Hi Philip, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 2 months ago

“Scammers!!! Take your money for deposit wait a week while car racks up storage then call you and say it’s going to cost more money than the agreed upon contract. Please don’t waste your time and money with them”

Helpful Report

Posted 2 months ago

Hello, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things that are stated on their Terms and Conditions. The accepted price is what you are expected to pay and no more. Kindly relay this information directly to your chosen courier. If you are uncomfortable moving forward, please let us know at support@shiply.com, and we can credit your deposit or relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 2 months ago

“Worst company I’ve ever worked with. Little to no communication and horrible communication. 3 weeks of trying to get our vehicle shipped and nowhere closer to getting it done. Have tried calling multiple times going to voicemail. Most recent call did go through and I explained who I was and my vehicle getting shipped. Their response was “I’m not gonna be able to make it today, ok? peace, bye.” then proceeds to hang up on me without me saying anything back. Would not recommend them to anyone and they should be removed from this website.”

Helpful Report

Posted 2 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“I needed to transport a vintage armchair from a location in Rome to a location in Nice. Among the movers suggested by Shiply I chose Filip Transport Experts Ltd/NRC Express Ltd. With the order 9XPEJGQXV. Problem arose with the agreed delivery date because it was myself moving from Rome to Nice to collect it in the agreed time frame (3rd to 10th). The correspondent Ramona Cazacu announced a passage for another job through Nice earlier on the 2nd and they torpedoed the delivery in my attempt to anticipate my presence. In spite of my several requests I had a vague indication of a deposit in a store room in Lille (over 1000 miles north from Nice !!!) and no mention of a delivery date.”

Helpful Report

Posted 2 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 2 months ago

“Because Shiply customer support is almost non existent I am posting on here. I anticipate a cut and paste/ standard/ no accountability reply. Yet again I am chasing information and help. Please could you advise me what is being done to assist with my dispute/ theft of my item? My sofa has been stolen and I have been waiting for an update since 23rd March 2025. You emailed that you would cancel my review of AJ_Nationwide so I can leave an updated review to warn people from using these criminals masquerading as a courier company. This has not happened. Why not and when will I be able to leave a new review so it assists other customers please? The courier companies on your website seem to operate unregulated and without checks and security for customers. It is absolutely disgraceful that I do not have any idea where my sofa is. It is now over 14 days since you sent this email: Hi, A user (cc'ed in here) has opened a dispute on Shiply relating to delivery id: #VZW6RLZNV. Within this email thread, the user must now state the nature of their dispute and the amount of money claimed. Within 14 calendar days of the user stating their claim and attaching any relevant evidence to support their claim, the transport provider must either:- a) admit all of the claim and make payment via Shiply b) deny all of the claim and write their defence c) deny part of the claim and write their defence Kind Regards, Shiply Trust & Safety Team What happens now please? What is the next stage after this action? Again I anticipate there is no action whatsoever. I’ve raised a case with the police. I would like to update my case with the details of the transport provider. You offered by email to provide any information to help my case. Your courier ‘vetting’ system must surely have information the police can use to help them and the many others who have also had items stolen. The reviews on their website are evidence of this. Many seem to be struggling to get any support from Shiply. Therefore I would like the transport providers address to send to the police or you can send it to them. I would need proof of this. This will also enable me to take them to court for a small claim. Surely your vetting system requests information that will assist my police case? I have CCTV of the criminal and the van. This has been sent to the police. You also stated that that the courier company were suspended. Is that the case please and what date were they suspended? They still seem to be operating, making collections and deliveries, with carte blanche to steal other items. As a customer I feel totally disregarded by Shiply. They seem to be lacking in any responsibility or moral obligation to help resolve a blatant theft. I have researched your reviews and feedback very thoroughly. I have zero faith Shiply will provide any information to assist me. This was my first experience using Shiply. Had I known how easy a target I was I would never have placed my trust in one of the many companies you approved. While it is clear many customers have a positive experience with Shiply it is also clear that many do not. You are failing customers and despite all your blanket responses to complaints from customers to ‘help, understand, review your policies etc ‘ nothing seems to change. Shiply is effectively providing a platform for unscrupulous criminals to steal. Your office on Regent Street in London is simply a small room operating as a holding office. Two small dogs greeted me from behind a stair gate and the Shiply employee informed me I was one of many who experienced theft. He told me if I wrote a letter of complaint it would be left in a corner. He advised me to report my theft to the police and call trading standards. I am now considering all my options. Contacting the ombudsman, trading standards and any media outlets interested in my case, and others. I look forward to hearing from you. Thank you”

Helpful Report

Posted 2 months ago

Hi Jill, We’re truly sorry about the poor service you’ve received from the transport provider, and we completely understand how upsetting this experience has been. Unfortunately, despite our efforts, the provider has stopped responding to all communication. As a result, their account has been suspended. The dispute timeframe has now passed without any resolution from their side, and we regret to inform you that we are unable to take this any further through Shiply. We don’t take situations like this lightly, and it’s deeply disappointing that we’ve not been able to bring this to a resolution for you. At this stage, if you wish to pursue the matter directly, we fully support your right to do so. We have already provided you with all the information we hold about the transport provider. Kind Regards, Megan

Posted 2 months ago

“Correction to my last feed back, my feedback was for Shiply not marian the delivery driver. The drlivery driver was great and did exactly what he was supposed to do. The issue was created by Shiply. My order number was: 9XP5M0NKV. I left feedback and thought, I was leaving feedback about shiply but unfortunately it was left on the delivery and is reflecting on the delivery driver.”

Helpful Report

Posted 2 months ago

Hi Shazad, Thank you for your message and for clarifying your feedback. We're glad to hear that Marian, your delivery driver, provided a great service and fulfilled the job as expected. We understand that your concerns were directed at Shiply and not the transport provider. If you'd like, we can help amend or remove the feedback left on Marian’s profile so it reflects your actual experience more accurately. Please contact us at support@shiply.com and we’ll be happy to assist in updating the review. Kind Regards, Steve

Posted 2 months ago

“The Shiply deposit is a fee. Shiply have a standard fee and hidden fee called small deposit. It is not deducted from the final fee or is not paid to the couriers. Bad.”

Helpful Report

Posted 2 months ago

Hi, I'm sorry to hear that the Shiply fee structure wasn't clear to you. To clarify, the deposit paid when accepting a quote on Shiply is our service fee for using the platform to connect with a transport provider. This deposit is separate from the amount paid directly to the courier and is not deducted from their fee. We aim to make this transparent at the time of booking, but I understand how it may feel confusing. If you have any questions about your deposit or would like us to review a specific transaction, please feel free to contact our team at support@shiply.com. Kind Regards, Steve

Posted 2 months ago

“I paid £97 and courier never delivered my item… for two months I have chased Shiply and have been completely ignored. No contact number. No complaints procedure. Only option is going the small claims route in Court. Absolutely appalling.”

Helpful Report

Posted 2 months ago

Hi Kate, We’ve connected you with the transport provider aj_nationwide, so please allow a little time for them to respond directly to you. While we always try to assist where we can, please note that Shiply is a transport marketplace and we do not have direct control over individual transport providers. For added peace of mind on future shipments, we do recommend considering the Shiply Protection Plan at checkout, which offers additional coverage in case things don’t go as planned. If you need further help in the meantime, feel free to reach out to us at support@shiply.com. Kind Regards, John

Posted 2 months ago

“The website has for the second time used an incorrect address , somehow it over rides the delivery address for Copart in Milton Keynes ( mk42) The result I get in accurate quotes . Discussed it with Shiply , there response took nearly a week and Tbf they didn’t seem to give a monkeys 🙈 It’s happened more than once”

Helpful Report

Posted 2 months ago

Hi Neil, Thank you for your review and for bringing this to our attention. I'm really sorry to hear that the address was incorrect on more than one occasion and that this led to inaccurate quotes. Regarding the postcode issue, we understand your concern, and we can assure you that Shiply does not alter the details entered by users. However, we will investigate this further to determine if any technical issue may have caused this discrepancy. If you continue to experience issues or need further help, please feel free to email us at support@shiply.com and we’ll be happy to assist. Kind Regards, John

Posted 2 months ago

“My items were stolen. Beware of using this company as they don't take responsibility for the courier's they use.”

Helpful Report

Posted 3 months ago

Hi Mark, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Megan

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews