Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“ln Teilen bei der Auftrasgsverwaltung eine Katastrophe Man muss sich alles zusammensuchen und findet vieles nicht oder ist unzureichend erklärt. Wieso ist die Kommunikation zwischen Auftraggeber und Auftragnehmer unterbrochen, wenn eine Zahlung noch nicht eingetroffen ist? Ich müsste meinem Gegenüber dazu was mitteilen. Wieso schreiben sie, man soll auf "diese Nachricht antworten ", wenn es eine noreply ist? Nur 2 Beispiele.”

Helpful Report

Posted 3 months ago

“Shiply is breaking German law. I have booked a car transport service. The service provider could due to an engine break down not provide the service. I lost my previously paid money because of illegal rules from Shiply. Creating a ticket and explaining the case does not lead to any change of the situation. That means to me that Shiply is handing over all risk to the customer! I strongly recommend not to use such a platform...”

Helpful Report

Posted 3 months ago

Hi Karsten, Sorry to hear about your experience. That is not the level of service we like to see on the platform. Transport providers on Shiply are independent businesses and are responsible for fulfilling the bookings they accept. If a provider is unable to carry out a job, customers should not be left at a loss, and we will always review cases like this carefully. Please contact us at support@shiply.com with your booking details so we can investigate further and see what can be done to assist you. Kind Regards, Megan

Posted 2 months ago

“Kein Kontakt kein Deutsch nach4 Tagen immer noch keine Rückmeldung Anzahlung wird auch nicht bearbeitet der Service hat sich deutlich verschlechtert wenn man das überhaupt noch Service nennen kann”

Helpful Report

Posted 3 months ago

“My experience with Roads captains America was awful, they delayed my pickup which was supposed to happen between as early as 8/8 and NO LATER than 8/12 because of home possession by new owners, until 8/14 because they didn't even start to schedule pickup until 8/13. Their communication lacked at all times, I even reached out 3x after 8/8 to prompt them along and just kept getting told 'they'll confirm once they schedule a driver' knowing full well my car HAD to be picked up no later than 8/12. I had to arrange to leave the car somewhere else, drive it there before we started our move across the country. Roads captains America then offered me a small discount (not even 5%) but didn't communicate that to the driver, whom then wouldn't release my car to me UNLESS I PAID HIM CASH ON THE SPOT. Roads captains America also confirmed with me that paying by venmo was acceptable since I have just moved States and whom I bank with doesn't exist in Tennessee. So I had to ask a family member to withdraw cash for the driver to release my car to me. I tried calling shiply and was told to call roads captains America directly, which I did, but also couldn't couldn't get a hold of anyone. Do not use this company.”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“I chose this company over many others due to their positive reviews. However, my experience was the complete opposite. 3 days went by before they found a driver. They rushed me to send information over to driver, but I could not give driver information without first having a certificate of insurance and sending in the waiver of liability with hired company name (they did not have this information yet, since dispatch didn't find a driver.). Once driver received information, they mentioned driver turned it down after not being able to make an appointment after 3 PM. Later that evening (after 6:30 PM), they claimed to found another driver and needed the SAME information I've emailed them. I send it, but they forward me a certificate of insurance of the driver from April 2025 (although policy effective date showed current, the certificate of insurance date should always be the date you request. Driver's insurance could have cancelled by then and using the same COI. Sure enough, I looked FMCSA and it was showing pending cancellation). However, they called and ensure me driver insurance was active and vehicle would be picked up today. I follow-up with them from 11 AM-1PM since we're now on the 4th business day. No information that driver picked my vehicle up. After I request cancellation of service, the manager learned driver had unexpected incident with truck (flat tire) and couldn't get vehicle until Monday. Did I mentioned the dispatchers kept increasing their prices once they found a driver. The dispatchers mentioned the driver would not accept the pricing of the initial quote accepted and asked for an increase. I would not trust this company. I am now paying storage fees until vehicle is picked up from lot.”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear about the difficulties you’ve faced with your booking. I completely understand how frustrating it must have been to deal with delays, price changes, and unclear communication around coverage. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 3 months ago

“THEY SOLE MY $497 DEPOSIT MONEY”

Helpful Report

Posted 3 months ago

Hi Miguel, Sorry to hear about your experience. I completely understand how concerning it must feel if you believe you’ve been wrongly charged. Please note that Shiply does not take payment for the full transport amount upfront. Only the Shiply service fee is paid through the platform, and the remaining balance is always settled directly with the transport provider. If you feel you’ve been charged incorrectly or are due a refund, please contact us at support@shiply.com with your booking details so we can review this and assist further. Kind Regards, Anne

Posted 3 months ago

“Most disrespectful, time wasting service I have evet dealt with. It took one and a half day of my time, waiting for a driver who didn't arrive. Either mobile was turned off, or not picking up. Driver didn't call as promised, then on successful contact driver gave new possible arrival and failed terribly. Never contacted back to say what the situation is and why is he late. I waited 1 and a half hour passed the agreed time and still no message or any contact. I had to leave and some half an later, a driver called - I'm here, 2 hours late! adding, "I'm not complaining" when challenged. How do you think does that feel? And obviously, what he supposed to collect, was not collected.”

Helpful Report

Posted 3 months ago

Hi Tomas, Sorry to hear about your experience with the transport provider. I completely understand how frustrating and time-wasting it must have been to wait around without clear communication, only for the collection not to go ahead. Transport providers on Shiply are expected to keep customers updated, arrive on time, and handle any delays professionally. We take reports of poor communication and missed collections very seriously and will follow up with the provider regarding your feedback. If you’d like us to review this booking and see what can be done to assist you further, please contact us at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“I hired this company to pick-up a dresser and transport it 1,040 miles. Workers at the warehouse loaded the dresser into the moving van. I paid the company an extra fee to have the dresser unloaded, unwrapped, placed inside house in foyer, and moved to a nearby bedroom. The two guys had trouble just getting the dresser off the truck. When they lifted the dresser to move it to a bedroom, one guy dropped his end and the dresser fell into a wall. Caused damage to the dresser, the wall, and the frame of an antique mirror that was in the foyer. They should have used moving straps or a rolling dollie to move the dresser. Now I have damage to a wall that needs to be repaired and damage to a brand new dresser and an antique mirror that I just have to live with. I regret paying for the extra services at delivery. They shouldn't offer unloading and moving services if they don't have skilled and experienced movers at delivery. I'm upset about the damage and I'm VERY disappointed! I paid $800.00 for transport and delivery, including Shiply's fees.”

Helpful Report

Posted 3 months ago

Hi Karen, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 3 months ago

“When choosing Spain, Madrid as the "start" I got an error message "unknown address". Well Shipley, if you cannot find Madrid... Did contact support, let's see.”

Helpful Report

Posted 3 months ago

Hi Stefan, Sorry to hear you had trouble entering your location. Madrid should, of course, be recognised by our system, so we understand how frustrating that error message must have been. Our team will review your support request and help get your listing set up correctly. If you need further assistance in the meantime, please contact us at support@shiply.com. Kind Regards, Megan

Posted 3 months ago

“Mirror was picked up outside the 3 hour notice ( 40 minutes late) unfortunately the people picking it up didn’t really speak English. I showed pictures of my antique mirror of before it was bubble wrapped to show were to pick up etc. Felt that it wasn’t really strapped in properly but was hard to say because of language barrier. Sure enough was text the next day to say it had been broken. I’m lucky I was insured but that has been a real struggle and there is a fairly hidden excess of £150. So overall selling this mirror and customer not wanting it I’ve lost £665 pound. Very poor service from what I was promised I’d get”

Helpful Report

Posted 3 months ago

Hi Talbot, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review on their Shiply profile to help other users understand your experience. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 months ago

“I was scammed a long with a few others. Was my first experience. Said the seller was verified, clearly that doesn’t mean much…… still no support from Shiply and waiting to at least get my deposit back! Buyer beware!”

Helpful Report

Posted 3 months ago

Hi Scott, We're truly sorry to hear about your negative experience with our platform. We strive to maintain a safe and reliable environment for all our users, and we take reports of fraudulent activity very seriously. Please know that we have strict policies and procedures in place to vet and monitor the service providers on our platform. However, we understand that there may be instances where undesirable experiences occur, and we're committed to addressing them promptly. If you've encountered any scammers or fraudulent activity on our platform, please don't hesitate to report it to us immediately. You can email our support team at support@shiply.com with details of the issue, and we'll investigate the matter thoroughly. We sincerely apologise for any inconvenience caused, and we're dedicated to improving our services and ensuring a positive experience for all our users. Kind Regards, John

Posted 3 months ago

“Aucune réponse à mon ticket, je demande le remboursement des 216 € car j'ai due faire appel à une autre plate-forme, car aucune aide de votre part. Et je relance et maintenant cela devient lamentable, je n'ai jamais vu un service client aussi muet que le votre.”

Helpful Report

Posted 3 months ago

“Promised a pick up and delivery. Didn't show on.pick up day. They have 5 days to make it right. All I recieved was the run around and lies. At one point they even called me a liar. I had proof of the call so that didn't work out in thier favor. Do not hire this mover. They are just another third party of a third party. They do not care in the least about honoring thier commitments.”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Megan

Posted 3 months ago

“I am furious. I’ve been waiting over a week for my transport offer to be activated. I paid the deposit via SEPA direct debit, which was processed correctly two days later – I even received an email confirmation. And then? Nothing. The offer still isn’t active because Shiply claims the deposit hasn’t been received – which is a flat-out lie – and I can’t contact the transporter as a result. I have reached out to customer support FOUR TIMES – no response, no help, no solution. My car has been sitting around for a week now, racking up daily parking fees, and Shiply just shrugs. I’m stuck, I’m angry, and I feel completely abandoned by this platform. This is the worst user experience I’ve had in years – Fix this now! User bsch366”

Helpful Report

Posted 3 months ago

Hi, Upon checking, we haven’t received any email from your registered address. To assist you properly, please email us at support@shiply.com from your Shiply-registered email address so we can locate your account and provide assistance promptly. Once we receive it, we’ll investigate the issue and resolve it as soon as possible. Looking forward to getting this sorted for you. Kind Regards, Anne

Posted 3 months ago

“Bad communication. We had to pick up my motorcycle this morning, it's 10 p.m. still nothing, no response to the message, no news. We don't know what's going on. Why didn't the carrier come? Why doesn't he respond to the message? I paid and my motorcycle is not recovered”

Helpful Report

Posted 3 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with contacting your transport provider, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 3 months ago

“Impossible de récupérer la facture des acomptes, pas pro !”

Helpful Report

Posted 4 months ago

“First off I got a call saying my bike would be picked up the next morning. Called the next morning and that driver just disappeared. Second driver said he was 9 minutes away and wasn't there for another hour. Told me he'd have it to the destination the next morning and now is saying it won't be hear until late tonight. Time management is horrible. I have jobs to go to on my own, I can't just take off whenever so I can be there for the delivery. Payed way to much money to have to deal with a 10th graders time management.”

Helpful Report

Posted 4 months ago

Hi Micah, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 4 months ago

“Very disappointing my van was supposed to been collected Wednesday, their recovery truck broke down and they said they’d send another vehicle first thing Thursday now they’re telling say they’d trucks not fixed and can they collect Friday. Very disappointing service and you cannot contact them via phone”

Helpful Report

Posted 4 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 4 months ago

“I scheduled my car for pickup on July 11 with guaranteed delivery by July 16. The driver didn’t arrive until July 15 well past the agreed‑upon pickup date which unsurprisingly delayed my delivery beyond the promised window. Once he finally unloaded my vehicle, he demanded an additional $100 “loading fee” that was nowhere in our signed contract. When I pointed this out, he refused to release my car key unless I paid. Only after I firmly referenced our flat‑rate agreement did he reluctantly return my key still insisting I owed the fee. Between the excessively late pickup, the missed delivery promise, and the attempt to extort an unauthorized fee by holding my key hostage, this company proved utterly unprofessional. If you value reliability and honest billing, look elsewhere.”

Helpful Report

Posted 4 months ago

Hi Jeremiah, I'm very sorry to hear about your experience. This is certainly not the level of service we expect from any transport provider on our platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Late pickups and attempts to charge unauthorised fees are taken seriously. If you haven’t already, please email us at support@shiply.com with your job reference so our team can fully investigate and take appropriate action. We understand how frustrating this must have been and appreciate you bringing it to our attention. Kind Regards, Megan

Posted 4 months ago

“The most expensive quotes i received. £100 extra”

Helpful Report

Posted 4 months ago

Hi, I'm sorry to hear that the quotes received were higher than expected. Pricing on Shiply is set directly by the transport providers based on the details of each job, including timing, size, and location. To obtain more competitive quotes, it's always helpful to include as much detail as possible and be flexible with dates where possible. If you need help finding a better match, feel free to email us at support@shiply.com. Kind Regards, Steve

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews