Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 46,002 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 46,002 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shiply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shiply 5 star review on 3rd October 2025

392

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good service but very very expensive.”

Helpful Report

Posted 9 years ago

“Difficult to find out when the delivery company would collect & deliver the goods. Conflicting communication at the start. However, the communication issue improved over the week. Collection & delivery carried out satisfactorily.”

Helpful Report

Posted 9 years ago

“I like the idea and did get a few offers, one of which I took. It didn't work out well though. And I found it difficult to communicate with the company concerned.”

Helpful Report

Posted 9 years ago

“Plenty of offers but the courier I chose had obviously overbooked and was 6 hours late. No problem as I had nothing better to do anyway, but the person at the other end had to adjust their plans.”

Helpful Report

Posted 9 years ago

“First time user. It took a long time (10days) between collection from seller and delivery.Was a bit stressful as it was a high priced item. Thought it may have gone missing. Arrived in one piece eventually!”

Helpful Report

Posted 9 years ago

“Took a while to get the package but got there in the end. Could have been better at forecasting the drop off of the item. I did receive it however and in truth was in no real rush. So, I would use this again and am pleased overall.”

Helpful Report

Posted 9 years ago

“Have mixed views ,I did find a brilliant company to help,but only at the last minute.wasn't impressed with how I had to advertise the job(unable to give exact job description) No security on web site major no no ,as a company in London phoned me out of the blue,had all my personal details and my daughters.how the hell did that happen! Shiply forgot to mention they take almost a quarter of job fee for themselves.will I use them again not sure ,sorry guys clean up your security first.this used to be my job back in the80's/90's not impressed”

Helpful Report

Posted 9 years ago

“Positives: The items arrived intact though a bit scratched where wrapping had been torn off, and the courier changed plans without charge when the collection address given to me was incorrect. Negatives: It took around 2 weeks to deliver. Apparently their van kept breaking down.”

Helpful Report

Posted 9 years ago

“We found the site easy an efficient method of finding a cost effctive means of transporting a 2nd hand Rangecooker from Southern England to the North East.I would not hesitate to use or recommend the site .Thanks Jim Slasor”

Helpful Report

Posted 9 years ago

“I've already done this.”

Helpful Report

Posted 9 years ago

“Shipley's was good unfortunately the company I went with were not brilliant but I did get my goods eventually!!”

Helpful Report

Posted 9 years ago

“Excellent way to find a shipper, lots of responses. The person I chose was pleasant and shipped efficiently and at an affordable price. I was reassured that no third party was involved - the person who collected was the person who delivered, important for me. Only point of difficulty was that I didn't understand that the amount Shiply deducted was the payment to Shiply, however I got my shipping problem solved and I was happy with the service.”

Helpful Report

Posted 9 years ago

“No great communicators. Be good if they could return calls promptly, but they got the job done.”

Helpful Report

Posted 9 years ago

“Collection went ok although the driver didn't speak English so there was a bit of confusion when he arrived. Delivery was problematic as driver wanted someone to assist him with bringing the goods into the office which was not possible”

Helpful Report

Posted 9 years ago

“it's a process that works well. You need to remember when you're using it that it's a lot cheaper than scheduled delivery, thus you have to fit in with their rounds (my item was collected on a Sunday at 5pm). There's no point in getting upset. It also helps to be truthful in what you want to ship/what you can ship (it works both ways)...”

Helpful Report

Posted 9 years ago

“Had to wait longer than expected but the delivery came within the 15 working days commitment and communication was clear and prompt.”

Helpful Report

Posted 9 years ago

“The service is good but the website has design issues.”

Helpful Report

Posted 9 years ago

“you take to much commision from your couriers”

Helpful Report

Posted 9 years ago

“A good service all round for those items that are too difficult to collect in person.”

Helpful Report

Posted 9 years ago

“I accepted their Quote for a quick delivery but apparently, the van broke down on the way to collect and, apparently, the van was borrowed by someone else when due to deliver. I emphasised from the outset this was a two person delivery as item was heavy but having accepted the quote was told it would be an extra £30 for the second man. I stuck with the original price. Pleasant young men but maybe have to brush up a little on business skills.”

Helpful Report

Posted 9 years ago

Shiply is rated 4.5 based on 46,002 reviews