Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,501 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,501 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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381

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The courier who took the job was very good when he collected the goods, That was on a weekday so suitable hours for working. unfortunately he delivered the goods at the weekend which was not really acceptable as normal working hours do not apply. So he arranged it for Saturday at some time!!!! My Garage man had to wait around most of the day as Andy could not be specific on Time!!!!. If he had said that at the beginning I might well have changed the booking. so a bit disappointed in that. plus I now have to pay extra for my garage mans time.”

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Posted 8 years ago

“Very good service great communication”

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Posted 8 years ago

“Pick up was quick, Delivery was fraught due to time scale. E-mails abrupt.”

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Posted 8 years ago

“Car transported in good condition but collected one day later than advised and no contact from the transporter on the scheduled day of collection until chased in the afternoon.”

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Posted 8 years ago

“good service late delivery (8pm) sends to many emails”

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Posted 8 years ago

“I HAVE STILL NOT RECEIVED MY HARD COPIES OF INSURANCE IN THE POST YET, ALSO DEED OF COVERNENT”

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Posted 8 years ago

“In the end, this courier delivered the goods to the correct address, but about 10 days late. Omar needs to improve his organisation so that there is a proper paper-trail from the start to the end, with a formal contract at the start and a signature on delivery at the end. This may seem unnecessary, but if things go wrong (as they did here for valid reasons) the customer feels very exposed without a contract or proper contact details. Photographing the goods on delivery was very sensible and helpful. Shiply acted fast and decisively when told of the problems - good.”

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Posted 8 years ago

“Fairly fast delivery”

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Posted 8 years ago

“Good contacts”

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Posted 8 years ago

“Whilst it was simple, and did work I found it rather disappointing when the automatic feedback system begged for feedback on the delivery, then sent an email saying "Please Leave Feedback – Final Reminder". Final reminder? Then what will you send people to my door to force me to submit my feedback? I'm a customer not a servant, whilst I understand feedback is important, it should be done when I have time, If I wasn't busy I would've collected the vehicle myself. If you want to generate more business, provide a small incentive for filling in a review. For example "Review your service with the driver and be entered into our competition" You don't need to eat into your margins, just simply offer a sensible incentive for completing a service that benefits everyone.”

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Posted 8 years ago

“Shiply is too expensive and customer service is very poor”

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Posted 8 years ago

“I was a bit disorganised in terms of the addresses to pick up and deliver, as I had never bought something from ebay which had to be shipped. Tony helped with this.”

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Posted 8 years ago

“They did not make me happy! Please remember they are only the conduit to service providers, and any problems with service provider are out of their control., and they will not enter into any negotiations between your service provider or yourself.”

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Posted 8 years ago

“Shipley introduced me to an excellent carrier, but I found the Shipley element of the subsequent fees disproportionately high.”

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Posted 8 years ago

“They didn't. The driver John Slattery was unreliable, he didn't collect and deliver when he said he would, he did not let me know, told me that there should be someone to help him with delivery, was unimpressed that as a 68 year old woman would have to do, was rude, bullying me. The seller of the item which he collected called his behaviour "challenging". Luckily my family were visiting and the two adults were both ex police officers and took issue with driver otherwise I would haven't been at all comfortable with this man as his behaviour is intimidating. Never again. I paid him £1 less than I needed to so he said he could give me bad feedback!”

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Posted 8 years ago

“The courier delivered the goods for a great price. NOTE: Shiply are just an introduction service. My recommendation is to ask the sender to send a picture of the van, the goods and the driver.”

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Posted 8 years ago

“The good were not picked up or delivered on the original days that were arranged. When it did happy the service was ok.”

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Posted 8 years ago

“The service is not bad but it's a little slow getting quotes”

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Posted 8 years ago

“Finding Quick deliveries but not always reliable !”

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Posted 8 years ago

“I was not aware of the charge Would not have used it if I'd known cost”

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Posted 8 years ago

Shiply is rated 4.5 based on 45,501 reviews