Login
Start Free Trial Are you a business? Click Here

Shiply Reviews

4.5 Rating 45,501 Reviews
100 %
of reviewers recommend Shiply
4.5
Based on 45,501 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Write Your review

The courier who took the job was very good when he collected the goods, That was on a weekday so suitable hours for working. unfortunately he delivered the goods at the weekend which was not really acceptable as normal working hours do not apply. So he arranged it for Saturday at some time!!!! My Garage man had to wait around most of the day as Andy could not be specific on Time!!!!. If he had said that at the beginning I might well have changed the booking. so a bit disappointed in that. plus I now have to pay extra for my garage mans time.
Helpful Report
Posted 8 years ago
Very good service great communication
Helpful Report
Posted 8 years ago
Pick up was quick, Delivery was fraught due to time scale. E-mails abrupt.
Helpful Report
Posted 8 years ago
Car transported in good condition but collected one day later than advised and no contact from the transporter on the scheduled day of collection until chased in the afternoon.
Helpful Report
Posted 8 years ago
good service late delivery (8pm) sends to many emails
Helpful Report
Posted 8 years ago
I HAVE STILL NOT RECEIVED MY HARD COPIES OF INSURANCE IN THE POST YET, ALSO DEED OF COVERNENT
Helpful Report
Posted 8 years ago
In the end, this courier delivered the goods to the correct address, but about 10 days late. Omar needs to improve his organisation so that there is a proper paper-trail from the start to the end, with a formal contract at the start and a signature on delivery at the end. This may seem unnecessary, but if things go wrong (as they did here for valid reasons) the customer feels very exposed without a contract or proper contact details. Photographing the goods on delivery was very sensible and helpful. Shiply acted fast and decisively when told of the problems - good.
Helpful Report
Posted 8 years ago
Fairly fast delivery
Helpful Report
Posted 8 years ago
Good contacts
Helpful Report
Posted 8 years ago
Whilst it was simple, and did work I found it rather disappointing when the automatic feedback system begged for feedback on the delivery, then sent an email saying "Please Leave Feedback – Final Reminder". Final reminder? Then what will you send people to my door to force me to submit my feedback? I'm a customer not a servant, whilst I understand feedback is important, it should be done when I have time, If I wasn't busy I would've collected the vehicle myself. If you want to generate more business, provide a small incentive for filling in a review. For example "Review your service with the driver and be entered into our competition" You don't need to eat into your margins, just simply offer a sensible incentive for completing a service that benefits everyone.
Helpful Report
Posted 8 years ago
Shiply is too expensive and customer service is very poor
Helpful Report
Posted 8 years ago
I was a bit disorganised in terms of the addresses to pick up and deliver, as I had never bought something from ebay which had to be shipped. Tony helped with this.
Helpful Report
Posted 8 years ago
They did not make me happy! Please remember they are only the conduit to service providers, and any problems with service provider are out of their control., and they will not enter into any negotiations between your service provider or yourself.
Helpful Report
Posted 8 years ago
Shipley introduced me to an excellent carrier, but I found the Shipley element of the subsequent fees disproportionately high.
Helpful Report
Posted 8 years ago
They didn't. The driver John Slattery was unreliable, he didn't collect and deliver when he said he would, he did not let me know, told me that there should be someone to help him with delivery, was unimpressed that as a 68 year old woman would have to do, was rude, bullying me. The seller of the item which he collected called his behaviour "challenging". Luckily my family were visiting and the two adults were both ex police officers and took issue with driver otherwise I would haven't been at all comfortable with this man as his behaviour is intimidating. Never again. I paid him £1 less than I needed to so he said he could give me bad feedback!
Helpful Report
Posted 8 years ago
The courier delivered the goods for a great price. NOTE: Shiply are just an introduction service. My recommendation is to ask the sender to send a picture of the van, the goods and the driver.
Helpful Report
Posted 8 years ago
The good were not picked up or delivered on the original days that were arranged. When it did happy the service was ok.
Helpful Report
Posted 8 years ago
The service is not bad but it's a little slow getting quotes
Helpful Report
Posted 8 years ago
Finding Quick deliveries but not always reliable !
Helpful Report
Posted 8 years ago
I was not aware of the charge Would not have used it if I'd known cost
Helpful Report
Posted 8 years ago
Shiply is rated 4.5 based on 45,501 reviews