Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 46,008 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 46,008 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 4th October 2025

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Problems in communication which led to late pickup/ delivery and item scuffed/ damaged on arrival. However courier was pleasant and polite at all times and delivery was very reasonably priced.”

Helpful Report

Posted 11 years ago

“Booking the shipment was fine and I obtained a reasonable quotation. The actual delivery was a disaster however as I was shipping a delicate musical instrument, a Bassoon, to Australia. I specifically requested sea freight as a Bassoon must not travel in the hold of a plane, the humidity, temperature and low pressure will damage the woodwork, causing micro-cracks, and will alter the timbre of the instrument. Thus I was very surprised to hear that it had been delivered after a week. I have yet to have the damaged assessed but a delicate and very expensive item has been put at huge risk. Not a happy customer”

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Posted 11 years ago

“The website itself is fine. The company I picked were utterly rubbish.”

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Posted 11 years ago

“Courier sent abusive email as I'd given neutral feedback. Not an enjoyable experience at all.”

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Posted 11 years ago

“The staff were polite and they delivered with care. However, it was difficult to contact the delivery company as their contact number never worked. Therefore it was slow to organise pick up and delivery dates.”

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Posted 11 years ago

“Good service however, only 2 transport companies bid on my request.”

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Posted 11 years ago

“So far haven't received refund of deposit paid for carrier being unable to fulfilling agreement. Second courier, ehs was excellent in every way. - Pity ja couriers let us down and as a result would make us hesitant about your couriers in future. Please advise when refund has been processed,”

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Posted 11 years ago

“Well priced delivery service although can take 7 to 10 days to arrive, and only informed of of delivery the same day as delivering. Would be better if a phone call was made to state date of delivery at least the day before.”

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Posted 10 years ago

“Shippment ok but took a while ( 2 weeks). Inconsistent delivery informations”

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Posted 10 years ago

“i like shiply but does Shiply take to much commission as the pricing here is more than on other company sites .. offering same service”

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Posted 10 years ago

“Delivery was in time as promised. nothing bad to say”

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Posted 10 years ago

“Used to transport ebay purchase from Cornwall to Glasgow - efficient and polite service w good communication/liaison with both seller and buyer re pickup and delivery.”

Helpful Report

Posted 10 years ago

“As soon as I had booked all contact stopped, no one let me know when my parcel was due, txts & emails totally ignored. when it did arrive the person was very nice but it has put me right off using a carrier again as we were stuck in the house for days in case they called to say they were delivering in the next hour or so.”

Helpful Report

Posted 10 years ago

“The item I required delivering thru you was not delivered as the carrier had received the wrong postcode and was unable to deliver. I have sent you the details and require a refund of the £12 paid to you, I will withhold my review until I have received a reply from you. Regards. Chris Wearden”

Helpful Report

Posted 10 years ago

“after excepting pick up date was changed when told driver was on way to pick up it happened the next morning told made a mistake and not in my area untill the week then told Thursday then oppligised and told Friday so 3 days later than originality stated picked up and a week later than originality agreed drop off but friendly driver told me when was 15 mins away and goods in fine condition just times and promises broke to get the order”

Helpful Report

Posted 10 years ago

“Used it a couple of times. The service doesn't really do much. It is just an introduction to couriers. As soon as you agree a quote and pay Shipley a large fee, you are on your own. As I did not get many quotes and they were quite expensive, I probably will go to a courier direct next time.”

Helpful Report

Posted 10 years ago

“Lack of communication from my chosen shipper but it was delivered on time”

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Posted 10 years ago

“Shiply is a useful service HOWEVER if a customer doesn't leave a review for the delivery company, they automatically get a positve review. I think this skews things as I recently had an atrocious experience from a seemingly well reviewed company - upon closer inspection, many of their 'positive' reviews were simply automated responses.”

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Posted 10 years ago

“Paid deposit 2 weeks ago no contact from firm cargo express to arrange to pick my parcels up Dave Cutts”

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Posted 10 years ago

“Shilpey website was unable to process the form asking for sender/receiver details, it just went back to the beginning over and over. However I got good quotes and was able to ring Galley with the phone numbers addresses etc. They were communicative and helpful. Shipley's website wasted a lot of my time and didn't resolve my online problem effectively”

Helpful Report

Posted 10 years ago

Shiply is rated 4.5 based on 46,008 reviews