Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,514 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,514 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shiply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous

Anonymous

Anonymous

385

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Couriers do not read the eBay listings before they quote, once accepted they change the collection date, the delivery date and the cost! Apart from that they are cheap”

Helpful Report

Posted 9 years ago

“Plans made for collection and delivery of item on Sunday fell through due to problems with another customer, so we doubted his reliability. It was rearranged for Monday morning. All involved felt the driver should have seen the collection and delivery through for us on Sunday as Monday was much less convenient. Also it would have earned more respect for his reputation but finances and time were an issue for him. However he was true to his word and on time for Monday morning, very polite, helpful and all was fine, a great relief for all concerned.”

Helpful Report

Posted 9 years ago

“The service was ok, the driver and mate fairly helpful and the whole thing went broadly according to plan. I probably won't use Shiply again simply because of the constant stream of 'leave Feedback' emails sent from a no reply email address. They were invasive and hugely unprofessional.”

Helpful Report

Posted 9 years ago

“First Currier was rubbish in spite of having reasonably revues, never delivered, lost my shiply deposit, could not get in touch with shiply, wouldn't answer phone. Second Currier was first class delivered quickly and within 5 mins of the stated time. Shiply needs to vet their currier's carefully. Second currier received the job fourth hand, they didn't say from who, but it had come from shiply originally. I had the number of the currier who delivered but I was also given other numbers and names of people from shiply who didn't answer their phones or E-mail. Very confusing and could have gone horribly wrong. I was lucky to only loose the first deposit of £12. COME ON SHIPLY GET SORTED!!!.”

Helpful Report

Posted 9 years ago

“The Delivery Man was so good, very helpful, helped me take my furniture up the stairs and was generally just a nice guy. However the owner of the business was extremely unhelpful, he couldn't give me a time when the delivery would arrive. Was waiting from 7 in the morning to when it came at 8 in the evening.”

Helpful Report

Posted 9 years ago

“The delivery was quick and a reasonable price, but when my bike arrived, it had several deep paint chips and is costing me more that the delivery to repair. So I am quite shocked about that and the fact I have to spend more money”

Helpful Report

Posted 9 years ago

“The courier was great, but Shiply was very slow at passing on contact details.”

Helpful Report

Posted 9 years ago

“I have used Shiply previously and arranged successful deliveries. This time the website held up delivery (couldn't fill in details to send to the courier whose bid I had accepted until I had full collection details and then couldn't re access as delivery had moved from "active" to "past" deliveries. The courier didn't respond. Shiply have not responded to my com yet. I don't know who has my deposit or whether I can relist the delivery.”

Helpful Report

Posted 10 years ago

“Service was ok”

Helpful Report

Posted 10 years ago

“Seemed rather expensive, but put me in touch with a good firm who were very competant.”

Helpful Report

Posted 10 years ago

“The high fees makes reasonable quotes expensive”

Helpful Report

Posted 10 years ago

“The idea of using Shiply is good in principle but as overall i was very annoyed at having to chase the guy who had been given the job via shiply so i think if your paying shiply then they should finish the job of arranging when where what is being picked up. In defence of shiply the lady i spoke to ( katie ) was absolutely fantastic in helping me sort and resolving my issues ...”

Helpful Report

Posted 10 years ago

“Lack of communication very frustrating but got the job done. Had slight damage to one of my chairs. In terms of delivery no problem.”

Helpful Report

Posted 10 years ago

“OK”

Helpful Report

Posted 10 years ago

“Problems in communication which led to late pickup/ delivery and item scuffed/ damaged on arrival. However courier was pleasant and polite at all times and delivery was very reasonably priced.”

Helpful Report

Posted 10 years ago

“Booking the shipment was fine and I obtained a reasonable quotation. The actual delivery was a disaster however as I was shipping a delicate musical instrument, a Bassoon, to Australia. I specifically requested sea freight as a Bassoon must not travel in the hold of a plane, the humidity, temperature and low pressure will damage the woodwork, causing micro-cracks, and will alter the timbre of the instrument. Thus I was very surprised to hear that it had been delivered after a week. I have yet to have the damaged assessed but a delicate and very expensive item has been put at huge risk. Not a happy customer”

Helpful Report

Posted 10 years ago

“The website itself is fine. The company I picked were utterly rubbish.”

Helpful Report

Posted 10 years ago

“Courier sent abusive email as I'd given neutral feedback. Not an enjoyable experience at all.”

Helpful Report

Posted 10 years ago

“The staff were polite and they delivered with care. However, it was difficult to contact the delivery company as their contact number never worked. Therefore it was slow to organise pick up and delivery dates.”

Helpful Report

Posted 10 years ago

“Good service however, only 2 transport companies bid on my request.”

Helpful Report

Posted 10 years ago

Shiply is rated 4.5 based on 45,514 reviews