Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 46,003 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 46,003 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Shiply made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Shiply 5 star review on 3rd October 2025

392

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“They didn't. The driver John Slattery was unreliable, he didn't collect and deliver when he said he would, he did not let me know, told me that there should be someone to help him with delivery, was unimpressed that as a 68 year old woman would have to do, was rude, bullying me. The seller of the item which he collected called his behaviour "challenging". Luckily my family were visiting and the two adults were both ex police officers and took issue with driver otherwise I would haven't been at all comfortable with this man as his behaviour is intimidating. Never again. I paid him £1 less than I needed to so he said he could give me bad feedback!”

Helpful Report

Posted 9 years ago

“The courier delivered the goods for a great price. NOTE: Shiply are just an introduction service. My recommendation is to ask the sender to send a picture of the van, the goods and the driver.”

Helpful Report

Posted 9 years ago

“The good were not picked up or delivered on the original days that were arranged. When it did happy the service was ok.”

Helpful Report

Posted 9 years ago

“The service is not bad but it's a little slow getting quotes”

Helpful Report

Posted 9 years ago

“Finding Quick deliveries but not always reliable !”

Helpful Report

Posted 9 years ago

“I was not aware of the charge Would not have used it if I'd known cost”

Helpful Report

Posted 9 years ago

“Price & convenience”

Helpful Report

Posted 9 years ago

“My transport provider requested more money after I accepted their quote and the day before they were meant to pick up my items. I contacted shiply for helped but was told that they only act as third party and could not get involved. In the end, I ended up paying the extra 70 euros just so we could get the job done, it was simply too last minute to find another provider. I felt taken advantage of and unable to rely on shiply for any help. Not sure I would use again.”

Helpful Report

Posted 9 years ago

“Good quality service, no problems. Could have been better informed about the time of arrival.”

Helpful Report

Posted 9 years ago

“pleased with price and actual pick up and delivery but the time between the two was too long ! over two weeks ! Difficult to communicate with -no one answers the phone -e mail reply eventually”

Helpful Report

Posted 9 years ago

“Collected my eBay purchase quickly but we're late with the delivery to me , when chased they delivered the next day as promised.”

Helpful Report

Posted 9 years ago

“Got there in the end and to be fair they carried a heavy wardrobe up stairs to designated bedroom . Were also punctual on delivery . There were communication problems with pick ups as in they said they had made contact but left pick up sellers in the dark about day and time of pick up so I had to a lot of mediating, whereas really that side of it should be sorted with courier and pick up sellers- my conclusion is that they are a little disorganised albeit a perfectly pleasant duo.”

Helpful Report

Posted 9 years ago

“It took longer than expected but I wasn't in a hurry so it was ok.”

Helpful Report

Posted 9 years ago

“Reasonble price. Delivered into building not just the kerbside.”

Helpful Report

Posted 9 years ago

“Good to be able to share a van and cut costs. Only complaint is that Shiply adds £12 no matter what price you agree with courier. This can be disproportionate and be better if it was a percentage of fee rather than flat rate on cheaper bids. Couriers have been good and helps having reviews.”

Helpful Report

Posted 9 years ago

“NOT HAPPY WITH COURIER SELECTED”

Helpful Report

Posted 9 years ago

“Easy to use to get quotes but hard to solve problems with when they arise. Once Shiply have your money they are almost impossible to contact for help if the courier lets you down”

Helpful Report

Posted 9 years ago

“Actual driver was superb,very professional and careful,just a shame Shiply are not the same! Whilst making sure driver could make my tight schedule I was accused by Shiply of breaking their rules and I would be referred to an"advisor ". I am honest and would never do anything to dodge rules,to say I am furious is putting it mildly.”

Helpful Report

Posted 9 years ago

“Okay, could have been more responsive..”

Helpful Report

Posted 9 years ago

“You are good to do things and finding ways round things, but you are slow.”

Helpful Report

Posted 9 years ago

Shiply is rated 4.5 based on 46,003 reviews