Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,319 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,319 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Shiply 5 star review on 19th August 2026

399

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The driver was on time, communicated frequently along the way! I couldn’t have asked for a better experience!!”

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Posted 1 year ago

“Can’t communicate numbers, makes for a less transparent experience.”

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Posted 1 year ago

“Thank you for a great site.”

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Posted 1 year ago

“its wonderful...”

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Posted 1 year ago

“Ensured job was completed within time frame and was a good communicator between the collection and delivery parties. Items were safely received. Many thanks for a job well done.”

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Posted 1 year ago

“Très pratique”

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Posted 1 year ago

“Sehr zu empfehlen”

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Posted 1 year ago

“sehr gut strukturiert....1 AAA Anbieter Profile....schnell,hilfreich...besten Dank...”

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Posted 1 year ago

“Great coordination and service received:)”

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Posted 1 year ago

“Transporteur ARRAS 62...un monsieur très gentille et un bon vivant. Livraison impeccable et satisfaisant. Je recommande fortement et au plaisir de retravailler avec eux. Un grand merci Didier. Corine et Christian.”

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Posted 1 year ago

“Je recommande vivement”

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Posted 1 year ago

“Very happy with service would book again”

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Posted 1 year ago

“The job was done exactly to plan and to my satisfaction. Great communication between both myself and the vendor I bought the car from. Delivered to me when it was promised. I cannot fault Kris.”

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Posted 1 year ago

“For a legitimate business providing a legitimate service, they sure do take advantage of people. Not just the folks looking for a shipper, but more so to the shipping companies themselves. I assumed the deposit to secure the transport company and accept contract, was just that, a deposit in good faith to the transport company. Remaining balance due at delivery. I also assumed the $150.00 service fee was for using the Shipley web based services. I had no issue paying it. Until I found out the deposit is the amount Shipley upcharges to the quote from the shipper/broker. Save yourself 20-25% and search out shipping companies yourself, then contact them directly. I completely understand everyone has to make a dollar, but to gouge the customers, not be truthful about charges is just shady business practice. As well as taking money out of the shippers pocket by forcing them to bid so low they barely break even due to Shipley's upcharging practices.”

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Posted 1 year ago

Hi, Thank you for your feedback, and I apologise for any confusion regarding our pricing. To clarify: the deposit paid when booking goes to Shiply as a service fee, not to the transport provider. This is how we cover platform costs and support. The remaining balance is paid directly to the transporter, as agreed in your quote. We do not mark up or alter transporter quotes — they set their own prices. If a transporter chooses to bid lower, that’s entirely up to them, and they’re aware of the platform fee structure before quoting. We strive to be transparent about our commission structure and understand the importance of clear communication with our users. You can review the Shiply fee structure on our Terms Page (https://www.shiply.com/terms). If you have any further questions or concerns about the commission or any other aspect of our service, please feel free to contact our support team at support@shiply.com. We're here to assist you and provide any information you may need. Kind Regards, Steve

Posted 1 year ago

“Super site, fiable”

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Posted 1 year ago

“Took longer than expected on picking up my vehicle, but overall great job.”

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Posted 1 year ago

“Friendly service with great communication. Would use again.”

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Posted 1 year ago

“Had short pick-up and delivery windows. Dennis was able to accommodate our requirements. Very friendly. Would use again if the need arises”

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Posted 1 year ago

“They arrived on my doorstep with a car at 7am on the dot. I wish I had known about this service some time ago. Thanks to the lads for coming to Banbury this morning - much appreciated!”

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Posted 1 year ago

“Useless courier business - to be avoided”

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Posted 1 year ago

Hi Jonathan, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

Shiply is rated 4.5 based on 44,319 reviews