Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,337 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Mike with Loadmaster was very helpful and great customer service. He helped me with all questions I had and in a very timely manner. The driver Dany was on time and kept in contact with me throughout the delivery process. Thank you”

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Posted 1 year ago

“Repeatedly lied to me about pickup date. Continually pestered me after I told them I was cancelling due to them not fulfilling their promise. They even sent me an invoice to try and get me to pay them something after I told them we were done. These guys are very shady. I would not trust them with anything expensive.”

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Posted 1 year ago

Hi John, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you haven’t already, please report this provider to us at support@shiply.com with the details, and our team will investigate. If they have attempted to charge you after cancellation, we will look into this further to ensure appropriate action is taken. Kind Regards, Anne

Posted 1 year ago

“Used jayram fast response excellent price terrific service Sent photo if car loaded abs advised when delivered. Brilliant”

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Posted 1 year ago

“Good job i'm sasfied by the service”

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Posted 1 year ago

“Un transport réalisé dans les délais, suivi et cordial du départ à l'arrivée”

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Posted 1 year ago

“My issue is not with Shiply, but rather the transport company - Streamline Transportation Solutions. While unloading my 2016 Suzuki Burgman 650, the driver dropped the when the rear tire of the 600+ pound scooter left the trailer ramp and slid on the ice and snow covered road. Steamline Transportation Solutions was contacted the same day and made aware of what happened - that the scooter was dropped and there was damage. One week after the delivery, I contacted Streamline (to inquire how they intended to resolve the damage that occurred and they informed me the driver denied dropping the scooter. Therefore my claim was being denied - because if the driver never dropped the scooter any damage was pre-existing. Also when I pointed out that I paid $156 for the "Protection Plan", it fell on deaf ears. Streamline Transportation Solutions was also provided pictures of the damage - which they also refuse to acknowledge.”

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Posted 1 year ago

Hi Jeffrey, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you availed of the Shiply Protection Plan, please contact us at support@shiply.com with your booking details, and we’ll review your case to determine if you’re eligible for a claim. We want to ensure that all users have a fair resolution in cases like this. Kind Regards, Megan

Posted 1 year ago

“super service assez connecté pour trouver des voyageurs”

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Posted 1 year ago

“Bugy chat, confusing account / login function”

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Posted 1 year ago

Hi, I’m sorry to hear that you’ve had issues with the chat and account/login functions. We want to ensure that our platform is as smooth and user-friendly as possible. If you’re experiencing technical difficulties, please reach out to us at support@shiply.com with details of the issue, and our team will be happy to assist you. Kind Regards, Steve

Posted 1 year ago

“Tres bien.”

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Posted 1 year ago

“Es war schon etwas viel mit den Angeboten aber ansonsten eine gute Sache.”

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Posted 1 year ago

“Very handy service”

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Posted 1 year ago

“Keine kommunikation und Rechung von Shiply erhalten.”

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Posted 1 year ago

“Excellent delivery service . Very easy to communicate with and they always respond in a positive manner . Friendly and helpful driver”

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Posted 1 year ago

“I had a scheduled vehicle transport and they were a complete no-call, no-show. I received no communication, no updates, and was left scrambling to make alternative arrangements. To make matters worse, they kept my deposit despite failing to provide any service. This company is completely unprofessional and unreliable. If you value your time and money, stay far away. I’ve requested a full refund and will escalate if necessary. Avoid at all costs!”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 1 year ago

“FL Special Service LLC moved equipment for me. They were professional, courteous and on time. Made things so easy and nice. Thank you!”

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Posted 1 year ago

“Great resource for shipping. Would use again.”

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Posted 1 year ago

“J'aime bien”

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Posted 1 year ago

“Worked well for my needs”

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Posted 1 year ago

“All as agreed. Top service provider!!!”

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Posted 1 year ago

“Everything went as they said it would”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,337 reviews