Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 46,008 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 46,008 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 4th October 2025

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“General concept very good, until you face problem, There is no much help/assistance from call center.”

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Posted 10 years ago

“Driver was late but kept us informed”

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Posted 10 years ago

“I used Shiply website before, but I don't remember such high fees. Really - for what? I am very disappointed by this...”

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Posted 10 years ago

“I would use Shipley again, howver I would never use or recommend IMS Relocations also known as IMS4 moving, they were unprofessional and unreliable and left me with damaged property.”

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Posted 10 years ago

“The courier was great but Shiply itself is rubbish. They give you a contact number that actually isn't manned and they don't answer your emails. I'll use Anyvan in future.”

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Posted 10 years ago

“Quotes and delivery fine. Customer service very poor. I have sent an email requesting an invoice for the amount paid to Shiply but have had no response, also tried ringing, long wait, I gave up in the end.”

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Posted 10 years ago

“Previously using Shiply I wasn't charged for making contact to exchanged details, on this occasion I was £12.00 to connect with a transport company, if I had known I would have budgeted for that, not impressed!!”

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Posted 10 years ago

“it is a good service overall, gets you in contact with several providers in an easy way since it is difficult to ship stuff around and all is registered through e-mail; down side is the customer service not being available through the phone, the number is there but then you get redirected to send a mail; the service costs are a bit high 20% or higher, that i find it too much.”

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Posted 10 years ago

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Posted 10 years ago

“I found out the Courier Quoted £140 but I had to Pay £176 due to the Shipley Fee. I know Shipley is a Business that has to Earn Money but Adding 26% to the Original Couriers Quote is a bit Steep.”

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Posted 10 years ago

“Process of using Shiply was good but on speaking to one of the transporters I was shocked with how much you are taking in commision. I believe if your commision was more reasonable then you would get more takers and I also believe you are going to miss out on a lot of business long term as couriers will gain direct contacts with people that what things shipping.”

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Posted 10 years ago

“Service from Shiply was excellent, chose the courier with the best feedback but contact about collection and delivery was poor.”

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Posted 10 years ago

“Unfortunately, we still have not received the chair.The courier was coordinating his collections, and it got put back approx 3- 4 days. Disappointing !”

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Posted 10 years ago

“All good”

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Posted 10 years ago

“Accepted a quote, but had to contact the carrier myself . He told me that Shipley had not told him quote was accepted.”

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Posted 10 years ago

“This is a little confusing, am I reviewing Shiply, or the courier that I awarded the job to? If it's Shiply then it is all excellent. If it's the courier I eventually used, then the communication with them was difficult I found.”

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Posted 10 years ago

“I cannot grade Shiply as our business is in complete. The chairs have been collected but as yet I have no idea which day they are to be delivered in Scotland. The window of opportunity being between April 3rd and April 9th Hilary Walmsley”

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Posted 10 years ago

“seemed to be a bit of misunderstanding about who was collecting the items and when”

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Posted 10 years ago

“I feel there was a general lack of communication during the process of collection,and then again at delivery.I used Shiply recently to get prices on items I had for sale on e-bay,and found the quotes a lot more expensive than parcel2go.”

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Posted 10 years ago

“Communication could have been better, but overall was flexible with dates and delivered item at time confirmed in good condition, Many Thanks”

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Posted 10 years ago

Shiply is rated 4.5 based on 46,008 reviews