Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 46,023 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 46,023 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Shiply 5 star review on 19th September 2025

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Shiply 5 star review on 12th September 2025

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Shiply 5 star review on 10th September 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“So that's a review on the site itself, rather than the service providers? I think I arranged two removals where feedback could also still be outstanding. What I thought was a bit disappointing is the length (or shortness) of the review box for the service provider. It's not a CD (love the music) or a vase (love the design), but moving lots of things from A to B with lots of room for error. Some detailed report of what happened and what (potentially) went wrong or right should be possible.”

Helpful Report

Posted 11 years ago

“There was an extreme range of prices quoted, some were ten times the cheapest. No I didnt trust the service was ten times better. Make insurance of parcels easier, obvious and without ridiculous exclusions. Anything made of bronze may be art but isnt always fragile. Dont just accept what your cheap insurance company offers as cover. People claim when you mess up, not for fun, so offer realistic cover for the risk. Strange to say, company I went with delivered a day early and turned out to be Parcelforce worldwide whom I normally avoid”

Helpful Report

Posted 11 years ago

“The driver was excellent. As previously feedback to Shiply though, I do find that you do not take any responsibility in the shipment not reasonable...Your staff says its for customers to check insurance details of drivers and check their reputation, but this isn't right in my opinion and other competitors of yours do provide with their own checks, and hence assurances on the drivers/shippers. You need to provide some warrantees and who knows, insure the shipment, for a little extra to the customer, and would also give you an opportunity to make money too?”

Helpful Report

Posted 11 years ago

“Handy platform, but ridiculously high fees on your side (20%). You can imagine that next time i call the guy directly.”

Helpful Report

Posted 11 years ago

Shiply is rated 4.5 based on 46,023 reviews