Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,216 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,216 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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402

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Jim did a great job, for the first contact to the delivery. Keeping me informed and updated until he delivered to my house. I will definitely use Jim again . Thanks ... Dee”

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Posted 9 months ago

“Verry easy!”

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Posted 9 months ago

“Thank you! Shiply has been very helpful. Much appreciated!”

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Posted 9 months ago

“Es war alles prima,vielen Dank!”

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Posted 9 months ago

“Very please and excited to have found you.”

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Posted 9 months ago

“Efficient process”

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Posted 9 months ago

“Paid for services never rendered and left me in a bad situation. Still trying to recover my money. I Will never use Shipley or x pert trans.”

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Posted 9 months ago

Hi, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 9 months ago

“Fast and good help.”

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Posted 9 months ago

“The driver threatened me and stole my items. The “company” I chose through Shiply were not the people who completed the delivery, they just booked another driver. He badly damaged my items and the walls of the gallery, then threatened me and stole my stuff, now asking for more money to return the items. Shiply haven’t even responded to my messages and there’s no way to contact them urgently to report anything. WILL NEVER USE AGAIN”

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Posted 9 months ago

Hi Emma, We're sorry to hear that you had a negative experience. Shiply takes issues of theft very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 9 months ago

“I have no idea what Shiply actually did. I spoke with Shiply first and they connected me with RDa Transport but then an Advanced Auto Carrier transporter showed up and he said a company called Trusty Transport sent him to take the bike. The Advanced driver, George, did a very good job securing the bike and delivering it, on time.”

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Posted 9 months ago

Hi, Thank you for your review and for sharing your experience with us. I'm glad to hear the bike was delivered safely and on time, and that the driver handled it professionally. If you need further assistance or have more concerns, please don't hesitate to reach out at support@shiply.com. We're here to help. Kind Regards, Steve

Posted 9 months ago

“Very professional and easy to deal with. Clear communication all the way through the process”

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Posted 9 months ago

“Booked a service after hours of research, and their provider then jacked up the delivery by 40% due to their 'human error' after we agree contracts. I expect Shipley to use reputable relaible providers. Made compaint to Shipley and hear nothing from them all day to resolve this.”

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Posted 9 months ago

Hi, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 9 months ago

“A very professional company. They assigned us the next-day delivery, and we had excellent service and fast delivery. Plus, you only pay what's indicated in the quote, with no hidden fees.”

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Posted 9 months ago

“Super . Alles gut funktioniert.”

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Posted 9 months ago

“Bonjour cette plate-forme est efficace Malheureusement certains des livreurs ne sont absolument pas à la hauteur: manque de respect, de communication et surtout sans aucun professionnalisme. Le retrait et la livraison devaient être le 03.06 pour le retrait des colis et l'arrivée prévue le 04 voir le 05. Nous sommes le 16 et mes colis ne sont toujours pas partis..quand au livreurs choisi ( pour lequel j'ai versé des arrhes ) est muet comme 1 carpe..bien dommage qu'avec des personnes pareilles je ne puisse pas mettre la totalité des étoiles à votre plate-forme”

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Posted 9 months ago

“Perfekte Abwicklung ! Sehr Professionell”

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Posted 9 months ago

“Everything arrived in good condition. The only complaint was lack of communication with the driver. Would use again if I had to”

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Posted 9 months ago

“Shiply site worked great. You get quotes in min. I was overwhelmed at first. I had never shipped anything that large before. Thanks, Ys”

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Posted 9 months ago

“Delivers as promised.”

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Posted 9 months ago

“Very transparent”

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Posted 9 months ago

Shiply is rated 4.5 based on 43,216 reviews