Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,218 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,218 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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402

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Fastline did an excellent job in picking up an awkward item (disabled raising loo seat) and bringing it from Wakefield to Norfolk, after we bought it on eBay. Whereas several other companies were reluctant to comply with the strict but long (6.5hrs) daily availability of the seller (the warehouse of a hospice), Fastline were happy to do so, and remained true to their word. Natalia on the phone was excellent and called to advise us of delivery time with a two-hour window, which they hit on the nose. Wouldn't hesitate to use them again.”

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Posted 9 months ago

“They were quick to respond to every question I had! (I had a bunch 😂). They took great care of my vehicle as it was being transported. ✅”

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Posted 9 months ago

“I should have done more research before selecting this company. I didn’t realize my initial deposit went to shiply until the actual company called and asked me for a deposit. I also didn’t know that companies have different rules for customers they get using shiply and they do not outline those rules upfront for consumers.”

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Posted 9 months ago

“Muy bien el envio”

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Posted 9 months ago

“Great communication pick up and delivery on time without any problems . Driver was a great help would highly recommend”

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Posted 9 months ago

“Parfait roues reçu en très bon état 👍”

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Posted 9 months ago

“Je ne connaissais pas Shiply, je suis tombé sur leur site par hasard, et je suis très satisfait de l'expérience ! Je ferai appel à eux dorénavant !”

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Posted 9 months ago

“Excellent and Prompt service”

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Posted 9 months ago

“Really EXCELLENT! Delivered everything. Great communication for traffic delay. I HIGHLY RECOMMEND!”

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Posted 9 months ago

“First class great communication all the way Chaise lounge arrived in perfect condition Great value service , highly recommend this company and would definitely use again Don’t hesitate just let them take the hassle of collecting and delivering, very nice , friendly gentleman who delivered Thank you”

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Posted 9 months ago

“I had to urgently rebook a delivery after the original driver cancelled last minute and then stopped responding entirely. Thankfully, the new driver I found was excellent — responsive, professional, and handled the urgent delivery flawlessly on short notice. Shiply, however, has been a massive letdown. Their phone lines are disabled, and the only support option leads to a decades-old-looking ticketing system that promises a reply within 6 hours. It’s now been 21 hours since I submitted my ticket — at least over 8 business hours — and I’ve still heard nothing. I don’t understand how a company that facilitates time-sensitive deliveries can offer zero customer support outside standard office hours — and even during those hours, doesn’t seem to respond at all. I’m now left wondering whether I’ll ever get my deposit back for the original delivery, let alone any compensation for the extra cost I had to pay to rebook last minute. Extremely disappointed. What is the point of Shiply? Might as well respond to ads in the paper for all the support they seem to provide with the process.”

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Posted 9 months ago

Hi Neil, Thank you for your review, and I’m sorry to hear about the experience you’ve had, especially during an urgent delivery situation. We’re glad your second driver was reliable, but we completely understand how frustrating it is when your original provider cancels and support feels out of reach. We no longer offer phone support, and all assistance is now provided via email to ensure proper documentation and follow-up. To get help, email our team directly at support@shiply.com. Our team has now processed your refund. Thanks for your understanding and patience. Kind Regards, Anne

Posted 9 months ago

“Hello was so wonderful..highly recommend”

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Posted 9 months ago

“Top, immer gerne wieder, hatte bis anhin immer gute Erfahrungen”

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Posted 9 months ago

“Professional attitude and service offered when they remove the piano. Very lovely staffs both in delivery process and communication. Happy to recommend to anyone needs similar support.”

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Posted 9 months ago

“Sehr freundlich und zuverlässig. Der Fahrer ist sehr nett und kommuniziert sehr gut auf Englisch. Ich würde diese Firma jedem empfehlen.”

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Posted 9 months ago

“Alles super gelaufen, hier passiert wirklich etwas. Habe viele Angebote bekommen und bin nicht entäuscht worden.”

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Posted 9 months ago

“Die Vermittlung hat super geklappt”

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Posted 9 months ago

“Thanks For the delivery”

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Posted 9 months ago

“My driver was awesome! Communicated well and delivered a couch in same day service. Recommend for sure!”

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Posted 9 months ago

“Extremely fast response to request for quotes. Unfortunately, i had no idea how much it would cost to ship a very used 10ft x 10ft rug to my grandson and most quotes were $400-500. Way more than i expected. Follow up by Shipley when i clarified the size of the rug i was shipping was also very fast. I will definitely keep Shipley in mind if i ever need something shipped which is more valuable!”

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Posted 9 months ago

Shiply is rated 4.5 based on 43,218 reviews