Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

“They don't tell you that you will get hundreds of emails within seconds of filling out this form, not to mention the calls and texts.”

Helpful Report

Posted 9 months ago

Hi, I’m sorry to hear that you received overwhelming messages after submitting your request. We understand that this can be quite frustrating. Please note that bids will only stop once you have accepted a quote. This is to ensure that you have as many options as possible to choose from. If you have already selected a transport provider, simply accept the quote to proceed with the next steps and you will stop receiving further bids. If you need any further assistance, feel free to contact us at support@shiply.com. Kind Regards, Anne

Posted 8 months ago

“The chosen courier goodfellas, or Proovia as their actual name, has failed to complete the job. Two attempts have been made to collect and deliver, yet two items are still at the collection point. The first attempt to deliver was made to the wrong address. It is just not good enough and the job we have paid for is still not complete. The organisation and communications between their couriers and their office are shambolic. All they do is try and blame others, when a basic ability to read the information and photos provided is obviously too difficult for them. They do not take care of all the communications, as was evident by trying to collect on a Friday when the place was always closed. We are currently out of pocket with half a job completed.”

Helpful Report

Posted 9 months ago

Hi Steve, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 8 months ago

“I tried this service and the carrier I picked said they need a 5 day window to pick up. Needless to say they never picked up and never communicated. I had to call them and they had no update. Then I had to deal with Shiply...they were as frustrating as the carrier who didn't show up as there is no way to call them, only email and you may have to wait several hours between responses. Additionally they did not want to refund the deposit but only to credit it to my account. I have asked for a full refund since they left me in a bad situation but still waiting on a response. Save your self the stress and headache and go somewhere else”

Helpful Report

Posted 9 months ago

Hi Tom, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 8 months ago

“What a nightmare from start to finish, firstly delivered a didn't collect when they said they would, one week late. Then they delivered our oak double bed frame and mattress to the wrong house ..! Then eventually, another week later delivered the frame but have lost the mattress. Still waiting for the claims department to contact me as promised, over another week later and still waiting..!”

Helpful Report

Posted 9 months ago

Hi Simone, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 9 months ago

“No offers after several weeks, useless platform”

Helpful Report

Posted 9 months ago

Hi Carmelo, We're sorry to hear that you haven't received any offers yet. While our platform aims to connect customers with transport providers quickly, there can be times when certain jobs may take longer to attract quotes. We recommend ensuring that all details of your job are fully filled out to increase the chances of receiving offers. If you'd like, our support team can assist you in reviewing your listing to improve visibility. Please feel free to contact us at support@shiply.com for further assistance. Kind Regards, Steve

Posted 9 months ago

“I accepted a quote and signed a contract from Mach One Transports to arrange pickup and delivery of an item from Missouri to California. They asked me to zelle their fee upon pickup, which I did, and asked that I zelle the driver directly upon delivery. The item arrived very fast, I was happy and surprised, Mach one then gave me the email of the alleged driver to pay the balance, which I did. The person receiving the item confirmed the driver had arrived with the item so I thought nothing of it. Two hours later, the recipient tells me the driver has not unloaded and is still awaiting payment, which went through on my end. The driver says he is owed more than double what I paid, his dispatcher (VML Trucking) then contacts me saying they have a contract confirming this, which she emails me. Upon reviewing the contract and checking the business, which is not the company I hired through shiply, I conclude AB Logistics, the company this dispatcher has a contract with, is not a legitimate company at all. Mach one then contacts me saying they got scammed and then ask for a proof of delivery so they can file a claim, but driver refuses as he has just driven for three straight days and has allegedly not been paid. I also find out that he picked this up as a dedicated load, so should have cost more than I was quoted. After about four hours of back and forth between all parties, driver threatens to drive off with my item, which leads to me having to pay him a negotiated price, in addition to the balance I paid to the unknown person via zelle. I lost $1300 here and Shipley simply said it wasn't their problem. After a little research, this is apparently a type of freight ransom scam, and is becoming much more common. I still have no idea which party is lying to me. Maybe Shipley should at the very least be more transparent with the risks of using their service, and perhaps offer some tips to try to help customers avoid getting scammed in the future. The platform is a bit flawed to begin with. Shippers can pretty much say whatever they want to try to get you to accept their quote. For one, there is no way to guarantee scheduling, and there surely is no help for you when a shipper says you have to pay more to get your item delivered. Ebay and Amazon play a vital role in safeguarding customers and vendors against bad actors. Shipley just connects people at their own peril.”

Helpful Report

Posted 9 months ago

Hi Arthur, We deeply regret hearing about your situation with Mach One Transports and the subsequent issues regarding additional payments and unclear dealings with third parties. That is not the level of service we would like to see on the platform. While Shiply acts as a platform to connect transport providers and customers, we are committed to improving transparency and ensuring these risks are clear. We strongly recommend using the Shiply Protection Plan for added security for future bookings. This plan offers extra protection and can be useful in situations like the one you experienced. We also encourage customers to conduct thorough research on transport providers, ask for contracts upfront, and avoid making payments outside secure channels. We have provided you with the contact details of your transport provider and recommend that you resolve the issues with them directly for faster resolution. If you have any further concerns or issues, please don't hesitate to reach out to our support team at support@shiply.com. Kind Regards, Megan

Posted 9 months ago

“Posted a request to move items. Received many replies from site. As more details were exchanged Most companies dropped out. one stayed in and promised to take care of everything. As days went by Kept getting same answer from LOADMAKERS. 5 DAYS BEFORE MOVE STILL GETTING SAME ANSWERS WE CAN'T FIND A DRIVER. DAY OF MOVE. STILL SAME ANSWER. THEY NEVER SHOWED UP. NEVER CALLED TO SAY WE CAN'T MAKE IT. OR ANY THING SHIPLY WAS NO HELP. WHEN ASKED FOR A REFUND OF MY DEPOSIT THEY WANTED PHOTOGRAPHY PROOF THAT THE ITEM NEVER WAS PICKED UP. HAD THE WRONG ITEM LISTED THAT WAS TO BE MOVED WANTED ME TO DOWN LOAN A PROGRAM TO PHONE THAT WOULD PUT A TIME, DATE AND GPS MARK ON THE PICTURE TO PROVE ITEM WAS NOT MOVED. HAD TO CALL MY BANK AND DO A REVERSE CHARGE AGAINST SHIPLY TO TRY TO GET REFUND. ALL SHIPLY HAD TO DO WAS CONTACT LOADMAKERS TO SEE THEY NEVER SHOWED UP TO MOVE ITEM. DID GET MY REFUND BACK”

Helpful Report

Posted 9 months ago

Hi, Thank you for sharing your experience, and we sincerely apologise for the inconvenience caused. We understand how frustrating it is when a transport provider does not fulfil their obligations. While Shiply strives to offer a smooth service, we acknowledge that things did not go as expected in this instance. We appreciate your patience in navigating the situation. We take your feedback seriously and will review our refund and verification processes to ensure a more efficient resolution in the future. We’re glad to hear that you were able to receive your refund in the end. If you require further assistance, please don’t hesitate to reach out to us directly at support@shiply.com. Kind Regards, John

Posted 9 months ago

“DO NOT USE unless you don't mind your item not being picked up for a month or paying more than the quote later! These people have no idea what customer service is! They said 1-5 days for pickup, by day 7 they had told us 3 times they would have a driver here. On day 9 I cancelled with them but they called back and said they could have someone here that day but was now GOING TO COST MORE! But they were going to do me a favor by paying the difference. How nice! Never any offer to lower the cost due to their mistakes nor accepting that they made any mistakes. Then they had the nerve to ask me for a good review. So many other shady tactics were tried to keep us on the hook for whenever they could get someone here, but never any kind of actual good customer service.”

Helpful Report

Posted 9 months ago

Hi Rena, I'm truly sorry to hear about the delayed pickup and the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things that are stated in their Terms and Conditions. The accepted price is what you are expected to pay and no more. If this happens, you have the option not to proceed. If you let us know at support@shiply.com, we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 9 months ago

“There looks to be no comeback with this platform when something goes wrong. You are left at the mercy of the service provider you pick and Shiply will not help, stand by, compensate or punish a bad service provider in any way.Couriers look like they are not vetted or their poor service and feedback reviewed to remove them from the platform. There’s no money back on damaged property etc. think very carefully about using this service for anything of value that you can’t afford to be out of pocket for when it goes wrong.”

Helpful Report

Posted 9 months ago

Hi Evan, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. We make all necessary efforts to reduce the number of unreliable transporters on our site, including a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. For future reference, please consider using the Shiply Protection Plan (https://www.shiply.com/protection-plan-terms) for added peace of mind. If there is anything we can do to help, don't hesitate to contact our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 9 months ago

“STAY ALONE FROM THIS COMPANy They don't give any guarantee about the courier and if you have problems like i had you can write to the customer service but unfortunately nobody will respond you. I lost my money and i didnt recive my ship!!! PLEASE STAY ALONE FROM THIS COMPANY”

Helpful Report

Posted 9 months ago

Hi Alberto, I am sorry to hear that your recent experience with Shiply and your chosen transporter was not positive. This is not the standard of service we expect from registered transport providers. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you believe you experienced theft while using our service, please report the incident to our support team at support@shiply.com. We will investigate the matter thoroughly and take appropriate action. We value your feedback and are committed to continuously improving our platform and services. If you have any specific details or evidence related to your experience, please share it with our support team so we can address the issue promptly. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Anne

Posted 9 months ago

“Do NOT use this company. They are an absolute joke. We had a collection booked in & they delayed it on the day of pick up by 6 hours!! & then ultimately cancelled the collection at the last minute. Not once but TWICE on two separate days. The customer service is vacuous, lacking and dishonest. How they are still in business I do not know.”

Helpful Report

Posted 9 months ago

Hi, I'm sorry to hear about your cancelled transaction with one of our transport providers. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. We aim to ensure our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, John

Posted 9 months ago

“AVOID if you value your goods! I have already left a 1-star review on the Shiply website over two weeks ago, which doesn't appear to be here now (I wonder why). If your items are lost or damaged in transit, Shiply will not help you. I'm now going through the claims process, but the courier is using every excuse under the sun to avoid their responsibility.”

Helpful Report

Posted 9 months ago

Hi Jane, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Please know that while Shiply connects you with transport providers, we always recommend that customers verify insurance details before booking. If you’re going through the claims process and have purchased the Shiply Protection Plan, our team will send you the claim form once we have reviewed all the details. If you have further concerns, please get in touch with us at support@shiply.com, and we’ll be happy to assist. Kind Regards, Steve

Posted 9 months ago

“3 weeks time they can't verify the account. And other companies have verification within 2 days. I guess not everyone is welcome on the site. This is not how a professional website should work. They probably don't like Poles.”

Helpful Report

Posted 9 months ago

Hi Mykola, We sincerely apologise for the delay in verifying your account. We strive to ensure that our verification process is thorough and fair for everyone, regardless of their background or nationality. If your account is still pending verification after three weeks, this is definitely not the experience we aim to provide. Please email support@shiply.com with your account details, and we will prioritise the issue so we can resolve it as quickly as possible. Kind Regards, Anne

Posted 9 months ago

“Put a job up and paid deposit. Courier then asked for upfront payment (Smooth & Easy ) ! Totally unacceptable. Expected to pay balance ,cash on delivery. Cancelled job and messaged Shipley for refund . Supposed to get a reply within six hours . Almost 24 hours later & nothing. Their e mails give you a phone number but when you call it you get a message that Shiply do not offer a phone customer service ! I wont be using them again. I'm raising a dispute with my bank”

Helpful Report

Posted 9 months ago

Hi Trevor, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. While we aim to respond within six hours, we apologise for the delay in this instance. Our support team has already responded to your email. Please follow the instructions so we can process your refund immediately. If you have any further issues, you can email us at support@shiply.com, and we’ll respond promptly. Kind Regards, Steve

Posted 9 months ago

“I'd give this a minus if I could but 1 star is the lowest score allowed. My item was damaged by the transport provider even before they got it in the van. I contacted Shiply immediately as I was having trouble with the transport provider over insurance despite paying the extra cost when booking to guarantee that if things go wrong I'm fully covered .. Yes I see the irony.. and I was given my "ticket" by the Help Team and someone would contact me within 6hrs to a day or two. Over a week later and several emails I have still not received my item or the insurance claim form or payout or even any help from the Help Team. Every time I contact them I am given another ticket and sent to the back of the queue because the links to the previous tickets do not work. The latest reason for the delay and yet another ticket is that my internet provider is different to when I first registered with Shiply in 2015 despite over the years using both email addresses to contact and communicate with the Help Team when needed. The Shiply team deny any responsibility when things go wrong as they are "just a registration" platform and all transport providers have insurance, which is not true as on a previous occasion I was stuffed for the £500 repair bill when it was proven the transport provider gave bogus insurance details and Shiply did sweet F/A and continued to let that particular outfit send out quotes and accept other jobs. Shiply are a Joke albeit not a very funny one!!”

Helpful Report

Posted 9 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. When booking, it's always critical to thoroughly check the transport provider’s insurance, regardless of any extra coverage you may pay for during booking. Please reach out to our support team again, referencing all prior ticket numbers, and making it clear that the previous tickets have not been actioned. Additionally, reviewing the terms of the insurance that you opted for may be helpful if there’s a more formal way to pursue a claim independently. If you availed of the Shiply Protection Plan, our team should be in touch with you to fill out your claim form. We appreciate your patience during this time. Kind Regards, Steve

Posted 9 months ago

“I chose Shipley for recovery of my motorcycle from secure storage. The agents turned up twice to attempt collection. Failed. ILL equipped and clueless from the start. Shipley refused to give me my refund back stating that I'll be issued a credit to use for another move with Shipley in future. I doubt it. So far no refund. Avoid”

Helpful Report

Posted 9 months ago

Hi Gil, I'm sorry to hear about your cancelled transaction with one of our transport providers. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Anne

Posted 9 months ago

“Just middle man without any support provided. If something goes wrong (wardrobe was water damaged during delivery they just tell you to sort out everything yourself with delivery company. Don't see any point for their existence.”

Helpful Report

Posted 9 months ago

Hi Andrew, We regret to hear about the issues with your delivery and understand your frustration. As a marketplace platform, Shiply connects users with transport providers, but it’s important to confirm insurance coverage and terms directly with the delivery company to ensure protection in cases of damage. Shiply also offers an optional Protection Plan, which may provide additional coverage for situations like this. For future bookings, we recommend reviewing this option to avoid similar issues. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 9 months ago

“I have not used this type of service before and for the last 2 weeks. If I accept an offer and ask a question I receive no reply, again & again. I am eager to use this service, but I have a few normal questions before handing over my money! The customer service number is no longer in use....so how do you use this service safely & efficiently??? Date of experience: 02 September 2024”

Helpful Report

Posted 9 months ago

Hi, We’re sorry to hear about the difficulties you’ve faced in getting your questions answered. We understand how important it is to feel confident before making a booking, especially when using the service for the first time. If you have any questions, we recommend contacting the transport provider directly through the messaging system on our platform before accepting an offer. This will help ensure you receive the information you need. Additionally, reviewing the provider’s ratings and feedback from other customers is important to make an informed decision. If you still have communication issues or concerns, please email us at support@shiply.com, and we will do our best to assist you. Kind Regards, Megan

Posted 9 months ago

“Driver gave 1 hour before the pick up, and my car wasn’t ready for pick up since I had to pack some stuff. They kept failing to reschedule the following 4 days. Very disappointing.”

Helpful Report

Posted 10 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 9 months ago

“If I receive a response after leaving this review, I will update my review favorably. Otherwise, my review stands and this situation will likely happen to you as well! This should have been a simple, easy and clean experience shipping my vehicle, yet it was time confusing, frustrating and expensive: "Dear Rowena /Shiply team, For the user based in the United States doing business IN the United States, quoting us in non-American dollars is extremely confusing. This should be communicated and transparently clear up front that you're expecting payment in a foreign amount. This seems like a hidden added cost AFTER the deposit. In addition, there's no immediate number to contact you? Here in the states, we have quick access to customer service and issues that arise. I heard back via email from you 2 days later??? ** So the company I contracted through you all for the remaining £282 stated last minute that I owed them £382 which is £100 MORE than the agreement I contracted through your company. Your screenshot proves it that I only owed them £282, not £382. I paid them and will contest this through my credit card company. I knew paying it was a mistake but I wanted my vehicle and I also assumed your company would help in some way. Unless I get my £100 payment returned, I will be extremely unhappy. How you can you help please?"”

Helpful Report

Posted 10 months ago

Hi Kevin, Thanks for your email. Our customer service is currently exclusive to email. Please note that you can change the web settings to match your preferred currency by locating the drop-down box below the website and selecting "United States." However, this change will not affect your current active quotes. Also, we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, a change of address, or other things stated in their Terms and Conditions. The accepted price is what you are expected to pay, and no more. Ensure you are clear with the final quote with your transport provider before proceeding with any booking. If you need further assistance or have additional concerns, please don't hesitate to contact us at support@shiply.com. We're here to help. Kind Regards, Megan

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Shiply Reviews