Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,419 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,419 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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379

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware. They take your cash first then can't fulfill your order. Then have the cheek to say they'll hold your cash in account for the next time you use them. Had to involve my bak to get a refund. Do not use these conmen!!!!”

Helpful Report

Posted 8 months ago

Hi, I apologise for the inconvenience you have experienced regarding the deposit for the cancelled service. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Anne

Posted 8 months ago

“ATTENTION THIS GUY IS AN SCAMMER HE CHARGES IN ADVANCE BY ZELLE AND NEVER DID MY PICKUP. BE CAREFUL!!!! DO NOT GIRE HIM HE’s AN SCAMMER”

Helpful Report

Posted 8 months ago

Hi Fernando, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. Please contact our customer support team at support@shiply.com immediately to report the issue with your transport provider. Provide all the relevant details, including your communication history and any evidence of payment. We will investigate the matter and take appropriate action, which may include suspending the provider from our platform. Thank you for bringing this issue to light, as it helps raise awareness and protect other users from potential scams. Kind Regards, Megan

Posted 8 months ago

“Awful. No phone number to get help. Most couriers are actually from Proovia (who are diabolical) but pretend to be independents. If you dare request a refund due to driver asking for money up front, Shiply take two days to respond then tell you to fill out a long form and wait 10 days. Find another platform to handle your deliveries.”

Helpful Report

Posted 8 months ago

Hi Karla, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 8 months ago

“Hi I have a big complaint about shiply. Unfortunately the portal does not want to help new companies on shiply. Every other company that has been on shiply longer does not like new carrier accounts. Other companies post transport offers. If you are a new company on the platform, you receive this order and within 7 days they post a fake negative rating. You will get 2-3 fake ratings and shiply will immediately block your account as a user. Shiply, please tell me how we should proceed on the platform in Europe, if this is very unfair to new companies! You do not provide help to new companies. You do not verify the ratings, if they are posted correctly or not. You should stop this as soon as possible, because the market in Europe on shiply will be ruined soon. New companies should have a protective umbrella. And negative ratings should be verified. Anyone can rate your transport negatively, and shiply does not try to check if it is a fake rating. I worked for you for 1 week and I am a victim on the portal. And I didn't get any help, despite the reports. If shiply checked negative reviews of new accounts and removed negative reviews if the customer has no evidence, other companies would quickly give up unfair competition. What do I do now?? If I don't have an account? And other new companies? The same thing awaits them.”

Helpful Report

Posted 8 months ago

Hi Szymon, We understand how frustrating it must be to feel unsupported as a new transport provider on the platform. Maintaining a fair and safe marketplace is important to us, and we are always working to improve our processes. Your concerns about fake reviews and potential misuse of the feedback system have been noted, and we will be reviewing them closely. In the meantime, if your account has been restricted, please email support@shiply.com with your account details. Our team can investigate the reviews on your account and provide further assistance to help address any unfair competition or unfounded ratings. Kind Regards, Anne

Posted 8 months ago

“Five Star Logix and Shiply are a total scam. Scammed us out of money and then refused to unload shipment until they received more than double of the agreed up amount. Shiply offered zero assistance and Five Star Logix is part of the scam leaving you no recourse. DO NOT USE this site to book loads. It is not legitimate the brokers are in on the scam and they off zero assistance if you have an issue”

Helpful Report

Posted 8 months ago

Hello Brian, I'm truly sorry to hear about the sudden increase in the price you experienced. Please note we do not allow couriers to charge extra on top of the quote you have accepted unless there are additional items, change of address and other things that are stated on their Terms and Conditions. The accepted price is what you are expected to pay and no more. Kindly relay this information directly to your chosen courier. If you are uncomfortable moving forward, please let us know at support@shiply.com, and we can credit your deposit and relist the item/s for you. We're here to assist you, so please feel free to reach out if you have any further concerns. Kind Regards, Megan

Posted 8 months ago

“I’d never trust Shipley again with transport, I think a civil litigation is the way forward against both parties involved the agent (shipley) and the courier. Shipley and the courier hide behind damage to motorcycles and keys that are damaged”

Helpful Report

Posted 8 months ago

Hi Dr Phillips, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 8 months ago

“I don't know this company is my first time I hope everything going allright and fast shipping. Because I can't wait herin france I need to travelling to uk soon as possible when this car shipping.”

Helpful Report

Posted 8 months ago

“I'm not very happy about people's saying the service not good is true. The moment im in france to transporting small car to vierzon 170 kms before paris. I don't know.”

Helpful Report

Posted 8 months ago

“Warning you never get your refunds back”

Helpful Report

Posted 8 months ago

Hi Jeff, At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please get in touch with our friendly support team at support@shiply.com. They will be able to assist you with this one. Kind Regards, Anne

Posted 8 months ago

“BEWARE they cancelled their pick up on me. They should check with their drivers before sending out offers. They send auto responses and then decide whether they want to take your shipment. Be careful or go with someone else. It will save you time”

Helpful Report

Posted 8 months ago

Hi Javier, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 8 months ago

“The delivery was not on time, I paid for 2 extra days of storage and they charged me more than the quoted price, because my vehicle was running (what does that matter? I said no because it is a crashed car). It was all chaos, a very bad experience.”

Helpful Report

Posted 8 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 8 months ago

“Tried to use We_Move_It_All. Horrible experience. Did NOT honor the contract price. Refused to respond to me. Car never got shipped. If I could give them negative five stars I would. SCAM.”

Helpful Report

Posted 8 months ago

Hi Steve, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 8 months ago

“We were blackmailed into paying the charge BEFORE they would unload the truck at the house.. Why? Because they Broke an expensive crystal glass table and denied it. The delivery guys became very agitated and told us we either paid or they would keep our possessions.”

Helpful Report

Posted 8 months ago

Hi Tony, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 8 months ago

“Messers told me they would deliver on the Friday so I booked day off , I messaged them Friday and they tell me their not coming it will be next week one day and that they will msg me a time and day next week so not only have I booked one day off work costing me 200 pound I now need to take another day off next week ,,, glad I messaged them today or I’d of sat here all day , I’ve used shiply before and used voyagers courier service and had no problems”

Helpful Report

Posted 8 months ago

Hi Damian, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 8 months ago

“Twice I booked Shiply couriers to collect a piece of furniture on eBay and twice I ended up being ghosted by them. The service was awful, why accept a job if you have no intention of carrying it out? Hassle now to arrange a refund for each, see the form it will take half an hour to fill in.”

Helpful Report

Posted 8 months ago

Hi Ray, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 8 months ago

“I will start by saying this review is not aimed at Shiply but one of their recommended companies. Swift-Drop - What a joke. Turned up with a small van to move all my furniture having been given a comprehensive list of items in advance and then said they could come back the next day with a bigger van for three times the agreed cost ! I won't even go into their demeanour when they did turn up. Don't waste your money. Swift-drop I wished I'd dropped you !!”

Helpful Report

Posted 8 months ago

“I do not recommend the portal for new carriers! Shiply blocks new carrier accounts based on two negative reviews from the same customer (who is actually another carrier from Shiply), he issues negative ratings 5 minutes after accepting the offer, slandering new carriers! Standard procedure: ACCEPTANCE OF THE OFFER -> NEGATIVE UNBASED COMMENT -> RETURN OF DEPOSIT FROM SHIPLY. The security team is not able to thoroughly analyze the whole situation, they block accounts without reason and do not support new users of the platform! The security team supports the hate that takes place on the portal towards new users. They support users with longer experience who make it difficult for new carriers to work! I am shocked by what is happening on this portal! The entire team working there is suitable for replacement! I DO NOT RECOMMEND”

Helpful Report

Posted 8 months ago

“No communication and I have lost faith in this company. They have not called back.”

Helpful Report

Posted 8 months ago

“I accepted the offer on shiply of the carrier ebuzz. It turned out that the company is registered in England and the Romanian company Bultrans SRL is calling me. The phone numbers were incorrect. The ebuzz company account is registered to an English company. And the company was closed and the account on the portal is still working. It is incomprehensible to me that no one has verified the company now, only me as a person using the portal. I sent customer service information and proof that the company was closed but no one is doing anything about it.”

Helpful Report

Posted 8 months ago

“I sent a bag from Birmingham to London, and it was picked up with TP 7685813 and up on till now my bag had not got to his destination. The bag is going abroad and no information whatsoever with my bag. Please can you help with any information .”

Helpful Report

Posted 8 months ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. For a quicker response, please contact the transport provider directly regarding your delivery. If you can't reach them, feel free to email us at support@shiply.com, and we’ll be happy to provide you with their contact details or assist in getting you in touch with them. Kind Regards, John

Posted 8 months ago

Shiply is rated 4.5 based on 45,419 reviews