Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,458 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,458 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“..................”

Helpful Report

Posted 1 year ago

“Very good communication and polite easy delivery.”

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Posted 1 year ago

“teure Vermittlungsgebühr”

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Posted 1 year ago

“What a great experience. Would recommend this company. Thanks again for the delivery of the motorcycle.”

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Posted 1 year ago

“Courier picked up my item within the agreed time slot but today when they should have delivered the item at the other end we haven't heard anything from them and it's way past the agreed time slot. First time using Shiply and unless this gets sorted quickly it will be my last time”

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Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Shiply is only a platform for companies to place their offers. They have no control over the actions of these company for e.g. if they damage your car (like they did to mine) but you are the person selling the item and not their customer you cannot leave feedback. I alerted Shiply and sent evidence but they told me they could only forward my message to the company who still ignored me. So in effect there is no guarantee that damage caused by one of their listed companies will pay for the damage they caused. Cannot recommend to anyone.”

Helpful Report

Posted 1 year ago

Hi Louise, Thank you for sharing your experience. I’m truly sorry to hear about the damage to your car and the difficulties you’ve faced in addressing this issue. At Shiply, we act as a platform connecting users with transport providers. While we do our best to ensure quality and reliability, we don’t directly manage or control the actions of the transport providers. We always recommend confirming full insurance coverage with the transport provider for high-value items before accepting a quote. In future transactions, you might consider opting for the Shiply Protection Plan (https://www.shiply.com/de/protection-plan-terms) to provide extra protection in cases like this. If you need help with other issues, please contact our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“After a few rescheduled dates, the team delivered a very heavy table up a flight of stairs. They were super nice and also had the best price. If you are flexible, they are a great value. Highly recommend.”

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Posted 1 year ago

“Very good!”

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Posted 1 year ago

“Driver immediately changed the critical pick up time from the agreed to time after the time he asked for. He knew the new time would not work and and it was a bait and switch. I had to fly 700 miles to do the pick up myself and get a truck rental. Shipley’s answer is not to give the deposit back but wants to give a credit on a future service. lol your driver immediately breaks the contract and you want to keep my money? I will not come back.”

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Posted 1 year ago

Hi Will, I'm sorry to hear about your cancelled transaction with one of our transport providers. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Megan

Posted 1 year ago

“Lucas, collected my Jaguar XKR ... non runner, rolling but steering locked. Collected on a flatbed trailer at 05:50 from Westhoughton near Bolton and arrived on the south coast (Fareham) by 11:15. Outstanding service and really nice guy. Can't recommend him enough.”

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Posted 1 year ago

“Très bonne application pour économiser vos déplacement des objets et des voitures merci je recommandé”

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Posted 1 year ago

“Picked my Jaguar XF R-Sport up from Croydon on 20th November dropped it of in Bradford at about 3.00pm and i paid him then everything was done for me he when up and above what he had to do perfect all round definitely use again five star service 👍”

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Posted 1 year ago

“En plein problème de livraison non respectée et impossible d avoir une réponse cohérente de la plate-forme... très déçu !”

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Posted 1 year ago

“Simple et efficace.”

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Posted 1 year ago

“Great experience”

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Posted 1 year ago

“Was a little confused with the multiple payments to different people, but Price was fair. Shipping was very accommodating to my schedule. Had problems with the dealer releasing the vehicle on my start date of pick up and they adjusted quickly and were able pick up my vehicle the very next day. Delivery was fast and my carrier communicated very well. Overall, I would use them again.”

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Posted 1 year ago

“Gute und einfache Lösung für Transportaufträge”

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Posted 1 year ago

“Perfecto es genial, muchas posibilidades de envío.”

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Posted 1 year ago

“Great experience!”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,458 reviews