Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,458 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,458 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“When you put in a request, get ready for your email box to fill up quickly. I received so many emails from potential shippers. Each one sent multiple bids over several days. Several would send multiple bids per day, lowering by a dollar or two. Became annoying. The items that were shipped made it fine.”

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Posted 1 year ago

“Hi Such waste of time and very disappointed.. People send quote and then when I accepted they told me they can’t do this .. and prices been given mistakenly or error… I am very frustrated.. and this the case always … please tell your drivers and peoples when they gives prices then please stick with there words and prices… please … Thanks”

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Posted 1 year ago

Hi Shazi, We’re sorry to hear about your experience and understand how frustrating it must have been. While we work to ensure transport providers offer accurate quotes, prices can sometimes change if all the details of the job aren’t fully specified upfront. To avoid this in the future, we recommend including as much detail as possible about the items to be moved, such as dimensions, weight, collection/delivery specifics, and any other requirements. This helps providers give a more accurate quote and reduces the chances of errors or changes later on. If you encounter further issues, please feel free to contact our support team at support@shiply.com, and we’ll be happy to assist you. Kind Regards, Steve

Posted 1 year ago

“Sehr zuverlässig, hat alles einwandfrei geklappt-Preis ist unschlagbar, alle anderen Angebote waren nicht rentabel.”

Shiply 5 star review on 26th November 2024

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Posted 1 year ago

“Fab service”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Todo ok. Recibí varias ofertas en minutos. Eliges las que te convenga en función del rate y el precio y listo.”

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Posted 1 year ago

“Pour une première utilisation c'est un franc succès”

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Posted 1 year ago

“A little pricey, but worked as it should. I would use again.”

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Posted 1 year ago

“Très satisfait de votre plateforme, excellente idée.”

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Posted 1 year ago

“Have arranged with Vehicle-Expert to uplift car in the south to transport to Scotland today. Heard nothing cannot contact anyone, left messages but no call back. This is ridiculous !!! I'm having to wait in house, seller down south is having to wait in house. Would certainly never recommend Shiply with this experience. Matthew Sneddon 07737570053”

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Posted 1 year ago

Hi Matthew, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“war alles in ordnung”

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Posted 1 year ago

“Shipper missed 3 scheduled dropoff dates. Does not communicate until we reach out to him asking where is he and when he’s coming. Finally one day he arrives early and says we have 20 minutes or he’s leaving. He is a liar tells my wife that I told him not to come in the middle of the night and also blames shiply saying they had been contacting us (they have not and I don’t believe they are supposed to).. I can handle delays but can’t accept lying. He’s very disorganized and rude also.”

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Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“I was pleased with the many responses, but in the end, I decided that shipping my one item cross country would be too expensive.”

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Posted 1 year ago

“We had a package picked up from my daughter’s address with a request that it be delivered to warehouse between the hours of 10 and 4. The package was worth £300. This hasn’t been delivered and we are struggling to find out where it is. The transporter is not communicating with us. There seems to be no responsibility from Shipley at all. I am very disappointed. We are over a week in Trying to contact the transport Company”

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Posted 1 year ago

Hi, We’re sorry to hear about the trouble you’ve experienced with your delivery. While Shiply operates as a platform connecting customers with transport providers, we understand how concerning it is when a package doesn't arrive as planned and communication breaks down. We recommend contacting our support team at support@shiply.com with all relevant details, including the transport provider’s name, listing reference number, and any communication logs you may have. Our team will assist you in reaching out to the transporter and investigating the situation. For valuable items, it’s always best to confirm insurance details with the transport provider before booking and consider additional protection options like Shiply's Protection Plan to avoid situations like this in the future. We sincerely apologise for the inconvenience and are here to help resolve this as quickly as possible. Kind Regards, Anne

Posted 1 year ago

“Good price good service”

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Posted 1 year ago

“Fantastic service from first communication to delivery. Charles and John were great. Efficient, on time, careful with the trailer. I will certainly use them again. If you find this review, don’t look any further, very very dependable!!!”

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Posted 1 year ago

“.Sehr gut und schnell”

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Posted 1 year ago

“I had a very good experience with the transport and delivery of my couch. Chase was very informative and kept me in loop of the process. He was very helpful and he came through for me with pricing and the whole process.”

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Posted 1 year ago

“Thanks William for collecting and dropping off the bed as it was a bit of a testing time getting it sorted but we got there in the end. Very pleasant manner and helped with the mattress getting it up two flights of stairs on dropping off. Would definitely use again in the future.”

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Posted 1 year ago

“I was extremely happy with the delivery service it was excellent, as were communications I would highly recommend the company”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,458 reviews