Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 43,511 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 43,511 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My sideboard was damaged very badly and Leviosa the transport provider never returned my emails when I asked for compensation! It was the most disappointing experience and I just want your customers to know about this transport provider called Leviosa. Your customers should know how careless they were when they transported my furniture! Worst of all, they stopped communication when I asked for compensation!! Your customer should never use this company called Leviosa operating on your platform!”

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Posted 1 year ago

Hi Yulin, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Great service will use again”

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Posted 1 year ago

“Good quote, excellent communication, v helpful courier for a difficult delivery.”

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Posted 1 year ago

“Price was relative to the market at the time. Was supposed to deliver that night, driver was unfortunate and had flat tire. Moved delivery to the morning. While the driver was not here first thing like he was supposed to be, it was within reason. The communication was actually pretty good. I don’t have anything to really complain about. I would use them again. Oh, and one last note that is very important… from the time I got it all set up, they told me around 4 days… it actually only took about 15 hrs before they had someone lined up and it loaded the next day. So nice job and absolutely nothing was damaged. They loaded and unloaded very professionally.”

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Posted 1 year ago

“Congratulations”

Shiply 5 star review on 6th November 2024

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Posted 1 year ago

“XPERT TRANS INC really made this move easy for me. Both the driver and dispatcher showed their commitment and dedication by communicating effectively and truly caring about my move! These pieces hold great sentimental value and they were handled with care. Will definitely request them in the future.”

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Posted 1 year ago

“Says here Own Driver, Courier. Mine was not! It was done through BAH who holds no liability and contracts out to Best Friend Transport LLC. Driver damaged my wall, used duct tape to hold the rest of it in place breaking DOT rules and never notified me. Then drove for 4 hours out of state. I caught him in Georgia driving like this. BAH did NOTHING to help me. 40 calls and most of them they just sweet talk you. They hold no liability. I'm supposed to handle the claim with the company Best Friend Transport who they hired. According to the driver they are the ones who told him not to call me and keep driving. Driver also had flat so used spare for 4 hours. Spent 24 hrs with him stranded at a gas station. No help from either company. Hired mobile tech to make my 5th wheel road worthy. I told driver to add air to the spare it was looking a little flat, he says he can't because it could blow out & I have to follow him. So I do. It blew out almost immediately. Both issues should have been handled at the source. South Carolina where he damaged it, and Georgia where we were stranded respectfully. He never gave me the opportunity. Then Maya & Ruby at BAH continued to give me the run around for two days as we were stranded again due to his negligence. Ruby told me they had worked it out so I wouldn't have to pay the full amount. Got to drop off point and she had been lying! I ended up having to pay $300 more for the extra day. BAH goes by American Wheels and is worthless if anything goes wrong! MAKE SURE YOU DEAL DIRECTLY WITH YOUR DRIVERS COMPANY OTHERWISE NO ONE WANT TO BE HELD ACCOUNTABLE. THEY DO NOT HELP WITH INSURANCE AS ADVERTISED.”

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Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Driver was excellent. Nice guy and he transported my motorcycle from Nashville to the DMV overnight.”

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Posted 1 year ago

“On time, kept in touch throughout, lovely smile!”

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Posted 1 year ago

“initially consisted of a few Shiply CUSTOME'R SER'VICE 8O5 '41O- 56OO Shiply PHONE N'UMBER 8O5 '41O- 56OO former Austro-Hungarian Navy vessels surrendered at the conclusion of World War I and transferred to the new nation state under the terms of the Treaty of Saint-Germain-en-Laye. The only modern sea-going warships transferred to the new state were twelve steam-powered torpedo boats, although it did receive four capable river monitors for use on the Danube and other large rivers. Significant new acquisitions began”

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Posted 1 year ago

“Perfect platform”

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Posted 1 year ago

“The shipper I used to deliver my goods through them lost my shipment. They did not obtain a signature on the BOOL, which should be a clear cut insurance claim for me. However, they wouldn’t, because they are crooked. Shipley did absolutely nothing to try to get them to make the claim. They also kept them as a shipping option. So shiply does not vet their shippers and does not punish them in any way when they lose your shipment.”

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Posted 1 year ago

Hi Gary, I’m genuinely sorry to hear about the loss of your shipment. I understand how frustrating it is when an insurance claim does not proceed as expected, especially when there's a lack of accountability from the transport provider. While Shiply is a platform connecting customers with independent transport providers, we strive to maintain a high standard of service on our platform. Although we facilitate connections, the transport provider handles issues regarding claims and insurance, as Shiply is not directly involved in these agreements. We recommend thoroughly discussing insurance coverage and delivery protocols with the transport provider for future high-value shipments before accepting a quote. Also, you may consider availing of the Shiply Protection Plan for your future bookings for extra coverage on top of your transport provider's protection plan in case something unexpected happens. If you continue to have issues, please email us at support@shiply.com so we can offer further assistance. Kind Regards, Steve

Posted 1 year ago

“fleets are usually, but not necessarily, Shiply CUSTOME'R SER'VICE 8O5 '41O- 56OO PHONE N'UMBER 8O5 '41O- 56OO permanent formations and are generally assigned to a particular ocean or sea. Most fleets are named after that ocean or sea, but the convention in the United States Navy is to use numbers. A fleet is typically commanded by an admiral, who is often also a commander in chief. Still, many fleets have been or are commanded by vice admirals or rear admirals. Most fleets are divided into several squadrons, each under a subordinate admiral.”

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Posted 1 year ago

“Great communication and fast delivery, Thank you”

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Posted 1 year ago

“I am very happy with customer service someone tried stealing work from my shipper customer service straight it out very quickly the owner of the company was was very professional and courteous we are now communicating through emails. Hope this doesn’t happen to any other business Dominick Yacco.”

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Posted 1 year ago

“Seannicki17 delivered our car same day we asked for quotes he was a good price and the car was on our drive delivered safely 5☆”

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Posted 1 year ago

“Great experience. No issues! On time and great price.”

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Posted 1 year ago

“Excellent service. Really friendly helpful and very polite to my mum on collection. Would 100% use again and pass on to my friends. Can't go wrong with these guys. Thank you. Phil”

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Posted 1 year ago

“I paid for your services, you charged me for it, and the selected third party cancelled the service at last minute leaving me to arrange service elsewhere at higher costs to me. When I raised the issue to you, instead of refunding my £10 worth, you took it to your revenue line and told me I could go away and ask you to do it all over again. I do not think you understand customer services, and should be out of business with your non-refundable policies. The credit you said I have with you will expire, and you know that, and this is the reason why you are keeping my £10 today for nothing. I feel you should not keep £10 and instead refund it right away back to where you took my payment from. No refund back to my payment method has been considered by Shiply.”

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Posted 1 year ago

Hi Raf, I'm sorry to hear about your cancelled transaction with one of our transport providers. When a booking is cancelled, our standard practice is to credit the deposit as Shiply credit, which can be used for future services. However, we understand this may not suit your current needs. If you prefer a refund of the deposit instead of Shiply credit, please get in touch with our support team at support@shiply.com with your booking details and request a refund. Our team will review your case and process the refund accordingly. Kind Regards, Anne

Posted 1 year ago

“First time , perfekt .”

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Posted 1 year ago

Shiply is rated 4.5 based on 43,511 reviews