Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,287 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,287 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sometimes good sometimes bad A few companies increase price after acceptance and Shiply don’t really care as long as they get their commission. Sometimes they say one date and then change after acceptance. It’s a lottery at best.”

Helpful Report

Posted 1 year ago

“The shipping went without a problem, and delivery was prompt. What was not explained at all was the deposit to Shiply. The email reply showed the total amount less the deposit. This was not the total due by shipping company GlobalTranz resulting in a net amount more than stated by Shiply. Also, I requested residential pickup/delivery with a pallet mover. When contacted by GlobalTranz, the amount was higher due to a breakdown between the two companies in getting my request right. No issue with paying more, just the way it was handled. My issues are with Shiply, and not GlobalTranz.”

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Posted 2 years ago

“All though George and Michael were nice and handled my furniture with care and did a great job. My problem is that I had them with 2 different pick ups. I live out in the country so they had asked that after their first pick up if they could just leave the furniture in the warehouse that is locked and bring it when they picked up the rest of my furniture and drop everything off at the same time. I had no problem with this, but when I asked about the pricing changing since they did not make 2 trips out to my house they told me no that the price was the same. I do not feel that this was appropriate. I was not happy that I was not discounted on the price since it was them who asked to not come out to the house with the first delivery. I guess lesson learned and will not be accommodating or ask for a new price, before being accommodating.”

Helpful Report

Posted 2 years ago

“I found the procees of Shiply very easy, though the lack of creating an account to access messages, and only thru a link in an email, was a bit weird. I liked the fact that the whole price is as quoted. Others' tend to show the "add on"prices at the end. My biggest letdown was in the courier itself. Or rather, the company of the courier (not the drivers). It was all booked in and agreed, with all our plans setup for old sofa collection etc. And they had to pull out at the last minute. This meant us having to rearrange a ton of things. It was because of sickness, but we had hoped they'd be able to arrange with another driver, to avoid huge letdowns. I put this as 3 stars because while the system of messaging them is great, and they are quick to reply - we felt this huge letdown when things had to be changed. I will state here that delivery was "on time"... but NOT the original time planned. The delivery drivers were helpful, tho only one spoke English. But they helped to put the sofa back together, so we thank them for that.”

Helpful Report

Posted 2 years ago

“I was surprised to find that there is absolutely no comeback if the courier proves to be sub-standard or fails to deliver goods. You are completely on your own. With a suggestion to contact the Citizens Advice Bureau !! Shipley take no responsibility after the courier is booked to ensure that the transaction is satisfactory. I am disappointed and it will prevent me using them again in the future.”

Helpful Report

Posted 2 years ago

“The method of paying a deposit then fobbing a customer off to the contractor directly serves to suggest Shiply are not interested in helping resolve any issue after they have their cut.”

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Posted 2 years ago

“You get a lot of emails that you have to sort through, but at least there's a wide availability of quotes. Unfortunately, I was quoted for a 3-person job (understandable) because it was to move a piano but only 2 people were there and our builder needed to help so it seems like you don't necessarily get the service you were quoted/paid for.”

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Posted 2 years ago

“Normally good. Last driver bit of a tosser”

Helpful Report

Posted 2 years ago

“The actual delivery went well but we were let down on dates because of a lack of drivers, which I understand is a problem at the moment but I would have liked to have been better informed. I was constantly ringing them for an update.”

Helpful Report

Posted 2 years ago

“Delivery driver left chair outside and would not help my husband to bring in. Luckily it was not raining.”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear this. This is not the standard of service we expect from our transporters and we will be looking into this incident. Although we do indeed operate as a neutral venue, we do take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, I would please encourage you to leave a review for them on their Shiply profile to help other users make an informed decision. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 2 years ago

“I used this service and it was good. The guys are very pleasant to deal with and I felt confident that my goods would be delivered without damage. The only downfall was, they arrived 30 minutes late, but traffic may have played a part in that. Overall ,I was happy with the service.”

Helpful Report

Posted 2 years ago

Hi, Glad to hear your delivery was eventually completed albeit a bit later than scheduled. Unfortunately, delays can happen occasionally, but we are happy with the overall service. Regards Anne

Posted 2 years ago

“For delivering fast quotes good - I picked the wrong choice of Courier so my experience was NOT good.”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear that your experience was not a positive one. Please take advantage of user reviews and transporter ratings when deciding which transporter to select. I hope you will consider using Shiply again in the near future. Regards Simon

Posted 2 years ago

“Very difficult to organise a specific date for collection/delivery .Delivery guy very pleasant, but stressful to organise”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear that your experience was stressful. If there are any specific details that you can share with us that would be useful for us in helping to resolve any outstanding issues then please contact us. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com. Regards Anne

Posted 2 years ago

“Unit arrived damaged. Photos were taken before they collected showing no damage. Damage to the top of the dryer. Very clever, the driver put the paperwork to be signed over the damage so it couldn't be seen until after I'd signed the paperwork and it was picked up to leave. Gave him a tip too. I wouldn't have if I'd seen the damage. Obviously not as careful as they profess to be.”

Helpful Report

Posted 2 years ago

Hi Reuben, Thanks for your review. I am sorry to hear your latest experience with Shiply was not a positive one. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 2 years ago

“The cost arrived at with the shipper does not include the amount that Shiply then charges the customer for registration. This amount should be included in the original amount to give a true cost. I will not be using Shiply again for this reason.”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear your recent experience with Shiply was not a positive one. Please be aware that Shiply is a transport marketplace. We do not do any of the transporting ourselves. We are the platform that connects individuals such as yourself with transporters who bid on your job. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 2 years ago

“the service is excellent One major issue is that when your driver arrived at my daughters address he asked to use the toilet. He did use the toilet in full approx 10 minutes my daughter has 3 young children and was concerned plus it left her with the job of thoroughly cleaning the bathroom in order to ensure the hygiene levels she has for her family were restored. I would have thought that your drivers would be professional enough to avoid this sort of situation.”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear this. However, I must clarify that the drivers are not Shiply employees. Shiply is a transport marketplace, we do not do any of the transporting ourselves. All drivers are independent. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile. If there is anything we can do to help don't hesitate to get in touch. We can be contacted on 020 3137 2454 Monday-Friday 9am-6pm, or alternatively, send us an email to support@shiply.com if there are any outstanding issues. Regards Tim

Posted 2 years ago

“Good customer service but very expensive price comparing to DHL , Hermes,forceparcel .”

Helpful Report

Posted 2 years ago

“Delivery address mixed up on final notice of delivery. Not the address I had requested on my original information for a quote. I didn't see your mistake, confirmed, and then saw the error. A call to your support desk did not help and I was told I could not make any changes after confirmation - but you are the ones who messed up. So, it was up to me to arrange matters with the delivery company who were excellent under the circumstances. Shipley website deals with artificial intelligence which generates automatic information. My card used to pay is registered at my home address. The collection was from another address but your site obviously substituted my card address for the delivery address - who knows? But the outcome was not what I requested on my original quote information. Support staff just reached a dead end with no willingness to look into the matter or try and fix it.”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear you feel this way. The majority of our transport providers do a fantastic job, unfortunately, it's the small minority that let down the majority. We take all efforts necessary to reduce the number of unreliable transporters on our site, and this includes a thorough vetting process and continuous monitoring of service delivery standards. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. I hope this one transporter does not taint your view and opinion of Shiply, and hope you consider using us again in the near future. Regards Anne

Posted 2 years ago

“Communication was poor, no response to text messages sent, time estimates vague and over an hour and a half late for collection of the item.”

Helpful Report

Posted 2 years ago

Hi, Thanks for the feedback. I am sorry that your experience was not a positive one. I would kindly request you to leave some feedback for your transporter on their Shiply profile so that other users can be made more aware of your experience with them. I hope this one transporter does not taint your view and opinion of Shiply and hope you consider using us again in the near future. Regards Anne

Posted 2 years ago

“I'm sure there our benefits for some. 1. Shipley doesn't respond to ?. 2.A bidding war that could take days, weeks or months. 3. I've seen bids on travels that wouldn't even cover the expense of gas. I'm sure there our benifts to this site. But not for a expeditor. I've done over 80 thousands mile within the last 6 months moving freight. This isn't the site for someone of this caliber.”

Helpful Report

Posted 2 years ago

Hi, Sorry to hear that you feel this way. In regards to your query that Shiply doesn't respond to messages, we have a full-time customer service team on hand to answer any queries via email or telephone. You are under no obligation to use the site, but if you decide to use Shiply we are always here if you change your mind. Regards Anne

Posted 2 years ago

Shiply is rated 4.5 based on 41,287 reviews