The shipping went without a problem, and delivery was prompt. What was not explained at all was the deposit to Shiply. The email reply showed the total amount less the deposit. This was not the total due by shipping company GlobalTranz resulting in a net amount more than stated by Shiply. Also, I requested residential pickup/delivery with a pallet mover. When contacted by GlobalTranz, the amount was higher due to a breakdown between the two companies in getting my request right. No issue with paying more, just the way it was handled. My issues are with Shiply, and not GlobalTranz.