Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 45,457 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 45,457 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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380

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“SHIPLY m'as crédité 43 euros sur mon compte pour une livraison qui c'est très bien déroulé identifiant annonce V3LJ3JNOA C'est un erreur ! La livraison qui n'a pas était faite ; Identifiant de l'annonce: V3LJ4OXOA le prix payé est de 79 euros ,après plusieurs échanges par mail ,vous n'avez pas fait le nécessaire pour me rembourser les 79 euros ou la différence soit 36 euro.”

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Posted 1 year ago

“I left a negative review for shiply but they wanted me to prove it which was a time wasting task for me, so I write that reason not again and hope this remains here. I give this negative feedback because you (shiply) deleted my feedback with your professional tricks! that is not a freedom of speech. I am waiting to see with which trick you can delete this one!!!!!!”

Helpful Report

Posted 1 year ago

Hi, We're sorry to hear about your frustration regarding the review process. At Shiply, we take feedback seriously, as it helps us improve our services. We ask for evidence to ensure that reviews are fair and accurate, but we understand this can sometimes be inconvenient. We assure you that our goal isn't to delete negative feedback. All genuine reviews are valued and displayed to provide transparency to our community. We encourage open communication and respect the opinions of our users. If you have any concerns or questions about our review process or any other aspect of our service, please email us at support@shiply.com. We're here to assist you. Kind Regards, John

Posted 1 year ago

“BEWARE OF SHIPLY! I booked a courier called AIRSPEEDER for an eBay purchase via Shiply, the courier collected the item from the eBay seller, and then stopped contacting me. Shiply have said they are not responsible as they only ‘connect’ people with delivery services, they claim to be ‘neutral’, despite their marketing explicitly saying they connect customers to ‘trustworthy’ couriers. I noticed AIRSPEEDER has been ‘suspended’ on the Shiply platform, I asked Shiply about this as they hadn’t mentioned it while dealing with my issue, and they revealed AIRSPEEDER have been suspended since 26 March 2024, this is before my item was collected, and AIRSPEEDER was still able to message me to arrange the collection via the Shiply platform after they were apparently suspended. I have asked for Shiply to compensate me for the cost of the item £275 and they have said no.”

Helpful Report

Posted 1 year ago

Hi Nancy, We sincerely apologise for the difficulties you've encountered with AIRSPEEDER. After a review, we have confirmed that AIRSPEEDER has been suspended from our platform due to their failure to meet our standards. We regret any inconvenience this has caused you. Regarding your request for compensation, we can confirm that we are only able to issue a refund for your deposit at this time. Unfortunately, we do not offer additional compensation beyond the refund of the deposit. If you wish to pursue this matter further, we recommend continuing to try and contact AIRSPEEDER directly or seeking assistance from the police. For any other issues or concerns, please don't hesitate to email us at support@shiply.com. We appreciate your understanding and patience in this matter. Kind Regards, John

Posted 1 year ago

“Shipley.. a good way to have your goods stolen. They don’t care if the companies exist or respond as long as they get their money. Shocking first and last experience. Do yourself a favour and use a reputable company.”

Helpful Report

Posted 1 year ago

Hello Mark, We're sorry to hear that you had a negative experience. Shiply takes theft issues very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 1 year ago

“Arranged to have my goods delivered cross country through Gary83, but have received no contact since my goods has been picked up so I believe it has been stolen. Tried contacting Shiply, and they responded with this "I am sorry to hear of the poor service you have received from your chosen transport provider. We act purely as a neutral venue through which users and transport providers can meet and enter into their own agreements. We are not involved in any of the actual transactions which take place and so are unable to get involved in any disputes or issues which may arise as a result of the contracts you choose to enter into with. We are however, very happy to assist you with communicating with your chosen transport provider. Contact details are below and I have also sent them a message requesting they get in touch with you ASAP with a view to resolving the issues." Which is no help at all. Couriers should be held accountable through Shiply, otherwise what's the point”

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Posted 1 year ago

Hi Dylan, I'm truly sorry to hear about the concerning situation with your delivery through Gary83. We understand how distressing it can be when you don't receive updates on your goods and fear they might be lost or stolen. While we do act as a neutral platform connecting users with transport providers, we take reports like yours seriously. We aim to ensure that all transport providers using Shiply uphold a high standard of service and reliability. We have processes in place to encourage communication between users and transport providers and to help facilitate resolutions in case of issues. We've reached out to Gary83 to request immediate contact with you to address the situation. Your feedback is invaluable to us, and we're continually working to improve our platform and services. We appreciate your patience and understanding as we work to resolve this matter. If you have any further concerns or require assistance, please don't hesitate to reach out to us at support@shiply.com. We're here to help and will do our utmost to assist you. Kind Regards, Anne

Posted 1 year ago

“Stole £1000 electric wheelchair no response when you message. Phone number don t work. Shipley no care in the world as long they get there commission. Company is still operating on the platform. And stealing so many customers items just check there reviews. Stay away from these cow boys.”

Helpful Report

Posted 1 year ago

Hello Jj, We're sorry to hear that you had a negative experience. Shiply takes theft issues very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. Although Shiply no longer offers phone support, we will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, John

Posted 1 year ago

“El precio para mines bueno, pero la seriedad de cumplir horario fue nefasto, ni el día,ni la hora. Una decepción, llamando por telelfono al transporte y nada.... buscaré otros medios”

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Posted 1 year ago

“OK so I've been a regular Shiply customer for six years plus I send a lot of bulky vintage electronics stuff too big to wrap. Shiply have a new weeze of charging extra insurance so if your item is damaged you'd think naturally having paid a premium you'd be entitled to claim Wrong! Say you've booked a wardrobe collection and delivery they apparently expect your wardrobe to be packaged they won't tell you that when they're. Charging you to insure it only if you actually try to claim one of my best friends had exactly the same problem with them last month. People only send by Shiply because they are sending bulky unwrappable items so essentially Shiply are committing fraud to obtain funds. I will no longer use this company nor will my customers. AVOID”

Helpful Report

Posted 1 year ago

Hi Jason, We're sorry to hear about your recent experience with Shiply. That is not the level of service we like to see on the platform. It's essential to understand the terms and conditions before availing of insurance coverage. In the exclusions section, it is stated that Shiply Shipment Protection does not cover damage due to improper packaging by the shipper. When shipping fragile items or any goods requiring special handling, it's crucial to communicate this with your transport provider beforehand. Proper packaging and protection of items play a significant role in ensuring their safe transport. By discussing these requirements with your transport provider, you can help minimise the risk of damage during transit. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you have any further questions or concerns about our insurance policies, please feel free to contact us at support@shiply.com. We're here to assist you and ensure that your shipping experience with Shiply is smooth and hassle-free. Kind Regards, Megan

Posted 1 year ago

“What a joke, 2 weeks and empty promises,endless texts, and no driver responses. If I could do a lower number in the reviews I would. And beware all the positive reviews, they are all anonymous, Shiply must have an employee typing in the positive responses to get 41000 reviews at almost 5 stars.”

Helpful Report

Posted 1 year ago

Hi Jerome, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“I have just written a complete review, on last page, the guy asked for cash up front until i said it had been paid for. the guys were from Proovia, you need to check your deliverers. They were dreadful. thick, not English, ill prepared or not prepared. They knew what they were collecting, A Heavy potters wheel, they had no truck or gloves. I have said all of this. They dropped the wheel which meant when I got it, it was not working. I have reported this to EBay and to Proovia, but haven't heard anything..........”

Helpful Report

Posted 1 year ago

Hi Sally, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“I booked this March 27th!!! My vehicle hasn’t even been picked up yet. The customer service is awful!!! Every time I call the woman who answers the phone can’t give me any information other than “it hasn’t been scheduled yet” the company boasts they can load within any 1-3 business day window you choose, I asked for the first available day, and 2 weeks later I can’t even get a definitive date for delivery!!! Now I’m racking up $75/day storage fee from the auction yard I purchased my vehicle from, plus $300/week for a rental car!!! Do not use this company!!! They are awful!!!”

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Posted 1 year ago

Hi Sean, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Megan

Posted 1 year ago

“The delivery driver was extremely rude. He firstly made me help pick up the piece of furniture when I specifically stated they would not be possible and also scraped my floor badly in several places as the piece of furniture was heavy and required two people. When I raised with him the scratches on the floor he just denied it and then dragged the furniture banging down the steps into the van. I would never use these couriers again. The website does not allow me to upload the photos of the scratched floor but can be emailed on request.”

Helpful Report

Posted 1 year ago

Hi Lucy, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, John

Posted 1 year ago

“This Service is a Flat Tire on the Highway to Hell! One star. And that's only because negative stars aren't an option. Let me tell you about the worst experience I've ever had with a delivery service. It all started with a simple need: get my motorcycle picked up and delivered. Easy, right? Wrong! This service dispatched me to a company that apparently forgot everything they ever learned about motorcycles, or picking things up in general. The communication was a joke. For the entire day, I was fed a steady stream of empty promises. "Someone's on their way!" they'd say. But "someone" never showed. It was a symphony of radio silence punctuated by the screech of disappointment. They wasted a whole day of my time, leaving me stranded and frustrated. Here's the bottom line: If you value your time, your sanity, and your precious cargo, do not use this service. They're about as reliable as a toddler on a sugar high. Find yourself a company that actually understands the meaning of "pickup" and "delivery." This one will leave you stranded on the side of the road, with nothing but the fading promise of "someone" coming to save you.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. We can relist the items for you or process a refund for the incomplete transaction, depending on your preference. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience caused. Kind Regards, Steve

Posted 1 year ago

“We accepted an offer and paid the deposit of 69 euro, had a first contact to DannyParcel who offered their services, and that was it. No further response to any of our questions and mails, no response either from the shiply website, when we asked to get our deposit back so we could find another service provider. We paid for nothing and did not even receive a response from the customer service. Who seems not to exist at all. Nobody picks up the telephone, nobody answers the mails. No service, no return, no refund. A fraud.”

Helpful Report

Posted 1 year ago

Hi Alice, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, John

Posted 1 year ago

“I would do zero stars in if I could. Car isn't shipped eight days after the quote was accepted.”

Helpful Report

Posted 1 year ago

Hi Jon, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you'd like to cancel the transaction instead, please email us at support@shiply.com, and we can assist you further. Depending on your preference, we can relist the items for you or process a refund for the incomplete transaction. Our goal is to ensure that our customers have a smooth and satisfactory experience, and we apologise for any inconvenience. Kind Regards, Anne

Posted 1 year ago

“I contracted with a transporter through Shiply that was to pick up by the end of the month as I had my item in a storage unit so I canceled the storage unit as I was assured, they would be picked up and had plenty of time to do so more than their estimated window. I paid the deposit and as the date got closer, I was getting more nervous and contacted the transporter several times to be assured, only that they would be there by the end of the month as promised don’t worry about it then on the morning of the 31st they contacted me and said they would not be picking it up as promised, and that was only an estimate of arrival, not a guarantee. Even though in the thread, on several occasions they did, and it was a condition of me accepting their bid. when I contacted Shiply, I was told that they would look into it. I wasn’t never responded back by the same person twice in over many contacts as an end result Shiply did not help at all have not heard back from them and I would be very cautious on contracting in the future as their customer service is terrible also. Plus, Shiply will not communicate with you outside of email. I was told by them they do not have any outgoing, phone lines as it’s frustrating to wait days to hear back.”

Helpful Report

Posted 1 year ago

Hi, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. Shiply no longer offers phone support. The best way to contact us and get assistance is through email at support@shiply.com. Our customer support team will be happy to help you with any issues or concerns you may have. Kind Regards, Anne

Posted 1 year ago

“The carrier dropped my motorcycle either in transit or trying to load it in the truck damaged my Gas tank, punctured it and now it leaks, broke my break foot peg, broke my left turn signal. Shiply didnt do $hit to help me and try to get the carrier to pay for the damages. The insurance company refused to pay too. So I got the short end of the stick.”

Helpful Report

Posted 1 year ago

Hi Adrian, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Steve

Posted 1 year ago

“Goods stolen. Driver Gary83 ignored all request to arrange delivery. Shiply not interested in helping.”

Helpful Report

Posted 1 year ago

Hello , We're sorry to hear that you had a negative experience. Shiply takes theft issues very seriously, and we strive to maintain a secure and reliable platform for all our users. If you believe you experienced theft while using our platform, please report the incident to our support team at support@shiply.com. We will do our best to assist you throughout this process. We highly encourage you to cooperate fully with the police to address this theft case. Additionally, it's important to keep all relevant documentation and records related to the shipment, as they may be needed for the investigation. Thank you for bringing this to our attention, and we apologise for any inconvenience you may have faced. Kind Regards, Steve

Posted 1 year ago

“No response from them, shippers on the service are scammy. Beware.”

Helpful Report

Posted 1 year ago

Hi Taylor, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

“Everything. Car was never picked up. Tried several different times and locations. I was even willing to drive and drop it off 300 miles closer and Still nothing. Then when I went and tried to get a refund I got the run around and sent to several different emails of people that were going to take care of it. Still haven’t received a refund or a email. Will never be se this company again.”

Helpful Report

Posted 1 year ago

Hi John, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with your deposit refund or any other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 1 year ago

Shiply is rated 4.5 based on 45,457 reviews