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Shiply Reviews

4.5 Rating 45,980 Reviews
100 %
of reviewers recommend Shiply
Company Reviews Metrics Info
4.5
Based on 45,980 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Abda42
Verified Buyer
“Very expensive for the service it provide, it only connect me with the drive and take unlimited 20%.”
Helpful Report
Posted 8 years ago
Thel490
Verified Buyer
“Extremely expensive service. I paid nearly £300 to shiply for a quote at nearly £900 for the actual delivery.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Really straightforward and good value service for EBay customers to use - so always my first choice for collecting large EBay items. The couriers have always been excellent and reliable - highly recommended.”
Helpful Report
Posted 8 years ago
Mabl22
Verified Buyer
“Collection and delivery was efficient. However despite requests I was not given a receipt. Shiply has subsequently bombarded me with spam asking for a review. This has really spoilt the whole experience. Surely no reply means not interested. Leave your customers alone.”
Helpful Report
Posted 8 years ago
Abel337
Verified Buyer
“The courier was ok and delivered in3-4 days. It was VERY annoying receiving 10 emails telling me to respond to all o the many "quotes" I received.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“The process was simple but the delivery men although polite and courteous were driving the oldest clapped out van I have ever seen. They seemed to be extremely poverty stricken to be honest and we found it quite unprofessional.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“No updates about the delivery and lack of communication .”
Helpful Report
Posted 8 years ago
Drom32
Verified Buyer
“still waiting on an invoice to be sent through”
Helpful Report
Posted 8 years ago
Ians423
Verified Buyer
“two deliveries, one, on time, one over a week late, and had to endure much abuse from this moron”
Helpful Report
Posted 8 years ago
Duns50
Verified Buyer
“its available on line”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Works ok, but annoying nagging emails requesting feedback.”
Helpful Report
Posted 8 years ago
Vint171
Verified Buyer
“My main problem is that you cannot contact Shiply by phone. Putting things in writing takes time to do and answer which isn't helpful when you have clients demanding where their goods are. Also if the courier disappoints by not communicating or delivering the item late, there is nothing you can do, as Shiply is not responsible. It would make me think twice before using Shiply again.”
Helpful Report
Posted 8 years ago
Case285
Verified Buyer
“Works well when the firms that respond to quotes are professionals and not fly by night cowboys. Unfortunately Shipley has little control over this. Otherwise good but choose carefully”
Helpful Report
Posted 8 years ago
John17717
Verified Buyer
“what do you mean to make me happy? me wife makes me happy ;) thats it”
Helpful Report
Posted 8 years ago
Jm3531
Verified Buyer
“Shiply is a great idea for moving large objets. However the guy I got was uncommunicative in the extreme which made me very concerned that I was never login to see my chest on chest again. He did eventually deliver and the cost was reasonable but a few phone calls, texts r emails would have measured me that the chest had been collected and when it was login to be delivered. I had to do all the chasing and go single word replies!”
Helpful Report
Posted 8 years ago
Lgab2
Verified Buyer
“The offers for transport were good. - I preferred the Shiply site when it was in Dutch language and € price. Not adequate and rather weird to get a price in £ for transport in Holland.”
Helpful Report
Posted 8 years ago
Pdbe2
Verified Buyer
“the first person to whom I paid a deposit through you travelled to the collection point and then refused to collect unless I e-mailed confirming that any damage was my responsibility not his, not covered under his insurance - when I refused to do so he refused to collect - I did not receive my deposit back. The second person I contacted - Elephant collected and delivered ok but communication was very poor”
Helpful Report
Posted 8 years ago
Malcolm Mellors (Derbys)
Verified Reviewer
“Your customer service phone line is a complete joke ! rang 8 times & longest time to answer was 19mins - the lady in the office (Sheryl) was not very helpful to me & could not direct me to the manager because you apparently dont have one ! having said this i must give full praise to the transport contractor (SZPAK69`s) who was outstanding & an absolute credit to Shiply for his efficiency - good communication & bang on time- excellent driver,very clean & friendly 5 stars. Thank you Malcolm Mellors. (Derbys)”
Helpful Report
Posted 8 years ago
Murd134
Verified Buyer
“The site is easy to use and the response time from transporters was quick, however I don't agree with the charge made by Shipley on each carrier. It is excessive considering that you do nothing. I would not use again for that reason.”
Helpful Report
Posted 8 years ago
Lara672
Verified Buyer
“I did get a company to delivery a motorbike for me”
Helpful Report
Posted 8 years ago
Shiply is rated 4.5 based on 45,980 reviews
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