Shiply Reviews

Name: Shiply
Address: Shiply, Floor 3, 207 Regent Street, London, London Borough of Camden
Rating: 4.53

4.5 Rating 44,316 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 44,316 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Shiply 5 star review on 19th August 2026

399

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfekt in jeder Hinsicht!”

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Posted 11 months ago

“Muy buena idea y funcionamiento de la web. La recomiendo I highly recomend it.”

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Posted 11 months ago

“Sehr nettes unternehmen”

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Posted 11 months ago

“Excellent servce Depasse toutes les attentes”

Shiply 5 star review on 4th October 2025

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Posted 11 months ago

“Very poor experience, I received damage good and after a month still no resolution. Communication response times are 5-7 days. Not good enough”

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Posted 11 months ago

Hi Mike, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 11 months ago

“Hamza went out of his way to help . Very professional , understanding and knowledgeable. Definitely recommend and grateful for his service.”

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Posted 11 months ago

“At first using Shiply seemed simple. We needed a small trailer hauled from Indiana to Oregon (on top of a trailer). Instantly we were receiving lots of quotes (bids). Once we picked our carrier we were cut loose from Shiply and at the mercy of our chosen carrier. Frankly we believe both parties were A.I. . Regardless, our carrier never showed up at the designated pickup site. There are NO humans to talk to at Shiply on Saturday (late afternoon Pacific) - in fact you never get to speak to anyone. They are based in the UK so time zones don't line up. But emails followed the next day (after I secured a place for the trailer to stay) and the process was repeated. We finally succeeded, but at no time did we feel we were in touch with actual human beings. Shiply did in fact pull through, but the stress we went through was intense. Not sure if there is a better option to be had, but this did work out in the end.”

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Posted 11 months ago

Hi Woody, Sorry to hear about the stress you went through while arranging your transport. I completely understand how frustrating it must have been to face delays and limited support due to the time difference. We’re glad to hear that your shipment was ultimately completed, though we regret that the process felt impersonal at times. Weekend response times can be slower, but every message is handled by real people who aim to assist as quickly as possible. If you’d like us to review your experience further or provide feedback to improve communication on future bookings, please contact us at support@shiply.com. We’d be happy to help. Kind Regards, Megan

Posted 11 months ago

“Very simple process. Just do not be afraid to ask questions of the bidders for your quote.”

Shiply 5 star review on 3rd October 2025

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Posted 11 months ago

“Easy way to address unique shipping opporntunities.”

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Posted 11 months ago

“Absolutely perfect! Excellent communication and very professional, sofa was wrapped and treated with extra care, even making sure shoes wiped when entering the house. I will definitely be using this company again and again 👍 First class service 😁 thanks again.”

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Posted 11 months ago

“Cheaper than FedEx and faster too”

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Posted 11 months ago

“Super Platform um einen Transport zu finden. Komission ist aber recht hoch!”

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Posted 11 months ago

“Horrible service. Horrible communication. I believe I was lied to when I asked where I could file complaints and was given some strange gmail email address. Asked for a name and was avoided given one. Finally managed one. Asked to speak to a manager wasn’t given one. Didn’t show up on the day they said. Then the next day showed up at a time that was outwith their own timeframe. Then to top it off when a negative feedback was given by the recipient, he was asked to remove it. Unbelievable. Avoid at all cost!!”

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Posted 11 months ago

Hi Emiel, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 11 months ago

“Alles gut gelaufen”

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Posted 11 months ago

“all went good-next time again”

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Posted 11 months ago

“Bonjour, Je suis très content de son service, Fair face a des situations avec une telle professionnalisme, je peux que vous recommander très fortement. (D’autant plus que avec ma voiture il avait un challenge en plus car conduite à droite)”

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Posted 11 months ago

“Very efficient. Excellent service.”

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Posted 11 months ago

“Oh Shiply takes their fee fast - but now decides to 'close out' a booking very quickly (yes it takes a while to match up suitable day/times for both collection, delivery AND from the transporter too) but Shiply expects you to relist again after they close the active and paid for listing, which of course would trigger yet another fee to them, plus one would lose the booked courier too! Also Shiply has a new scheme, 'add-on' insurance, which isn't needed as the courier has their own cover. My advice, if you have a good courier just use them again directly - cheaper and far less hassle than using this site! Shiply used to be very good - but of course these folks can never leave ANYTHING that works well alone, and now it's wrecked!”

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Posted 11 months ago

Hi, Sorry to hear about your frustrations. I completely understand how disappointing it must have been to feel that your booking was closed too quickly and that you might lose both your courier and fee in the process. To clarify, Shiply only charges the initial service fee once a provider is accepted. Listings can sometimes close automatically if no progress is made within a set timeframe. If this happens and you still wish to proceed, our team can help by either relisting your job or arranging a deposit refund, so you won’t be left paying twice. Regarding coverage, Shiply offers an optional Protection Plan for added peace of mind; however, you are always free to rely on the carrier’s own coverage instead if you prefer. If you’d like us to check your case in detail, please email support@shiply.com with your booking information, and we’ll be happy to assist. Kind Regards, John

Posted 11 months ago

“If you discuss any numbers whatsoever such as measurements or weight, the algorithm accuses you of trying to send a phone number and interrupts the process.”

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Posted 11 months ago

Hi Casey, I'm sorry to hear about your frustration. To avoid this issue, please do not include dimensions when sending messages, as this gets detected by our system. Instead, please click "Edit" to update the listing with the correct dimensions. You can do many updates and changes directly through our website to ensure the process goes smoothly. If you need further assistance, our support team would be happy to help. Please reach out to us at support@shiply.com. Kind Regards, Megan

Posted 11 months ago

“Shiply did the job that I hoped they would ! They provided a good service and I had lots of competitive quotes. The first courier I employed failed me and it had to be rebooked through another who was perfect! The transition was easy and they helped with the problems and we successfully made our move! I would recommend and use them again myself and especially the courier that I ended up using!”

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Posted 11 months ago

Shiply is rated 4.5 based on 44,316 reviews