Shiply Reviews

Name: Shiply
Address: Shiply,Floor 3, 207 Regent Street, London
Rating: 4.54

4.5 Rating 41,408 Reviews

100 %

of reviewers recommend Shiply

Company Reviews

Metrics

Info

4.5

Based on 41,408 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 3137 2454

Email:

support@shiply.com

Location:

Shiply,Floor 3, 207 Regent Street
London
W1B 3HH

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Anonymous

Amy Huff

Renay

Miriam

301

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly recommend, excellent service and communication. Helped re-assemble heavy table. Really good service, thanks”

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Posted 3 days ago

“Excellent company. Highly recommended!”

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Posted 3 days ago

“Una forma genial de organizar envios económicos!”

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Posted 3 days ago

“Very happy with this company.Took good care of my car, the driver was awesome!! Would use again..”

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Posted 4 days ago

“Tout c'est bien passé , joignable facilement pour faire le point , ponctuel”

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Posted 4 days ago

“SERVICIO PÉSIMO, NUNCA LO VOLVERÍA A CONTRATAR, HAN SIDO TODO PROBLEMAS. De forma reiterada han incumplido los horarios de recogida y entrega, llegando a decirme que querían hacer el traslado otra semana distinta a la acordada. FATAL!!! Contraté un servicio para recoger y entregar una cama con su canapé de una vivienda a otra, con lo que acordé que vendrían 2 personas a realizar el servicio. En el momento de efectuar el servicio solo vino un chico, así que le tocó realizar a mi hermano la bajada de las cama y canapé a la furgoneta en la vivienda origen, y a mí subirla en la vivienda destino. MUY MAL!!! EVITAD TRABAJAR CON ESTA EMPRESA, OS VAN A COMPLICAR LA VIDA, SON MUY INFORMALES.”

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Posted 4 days ago

“Good service. Good communication”

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Posted 4 days ago

“Absolutely brilliant service and great communication. Very happy”

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Posted 4 days ago

“Very difficult to do business was with. Promised a great price and a fast service but didn’t get either. It took 2 weeks for the car to be delivered. I had to personally deliver my car to final destination because Shipley couldn’t find a driver. And they charged me full price. No consideration to waive any fees due to them not being able to deliver what they promised. Highly disappointed. Sent multiple emails for a refund with no response.”

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Posted 4 days ago

Hi Joel, I'm sorry to hear about your cancelled transaction with one of our transport providers. At Shiply, we aim to provide reliable service and timely communication. To help you with your deposit refund, please contact our friendly support team at support@shiply.com. They can assist you with this. Kind Regards, Megan

Posted 3 days ago

“The worst. Strung me along and did nothing. Had to cancel pickup.”

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Posted 4 days ago

Hi Jim, I'm sorry to hear you had a bad experience on Shiply. That is not the level of service we like to see on the platform. If you are disappointed with your transport provider, please leave a review for them on their Shiply profile so that other users can be more aware of your experience with them. If you need help with other issues, please get in touch with our friendly support team at support@shiply.com. Kind Regards, Anne

Posted 3 days ago

“Thank you for all the quotations, the service was really good. Because what I was buying never materialised I did not use the service, however I would expect to use it soon. Many thanks B”

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Posted 5 days ago

“Site efficace”

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Posted 5 days ago

“James was fast and efficient. Very kind as well.”

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Posted 5 days ago

“Good service”

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Posted 5 days ago

“used a few times, really good prices and have had great service. Highly recommend checking out what they can offer before hiring a van.”

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Posted 5 days ago

“Marshall was an outstanding person and driver very respectful and knew what he was doing if you can ask for specific driver ask for Marshall highly recommend.”

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Posted 5 days ago

“Tolle Plattform, einfache Abwicklung. Jederzeit wieder.”

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Posted 5 days ago

“The great customer service, how prompt and courteous everyone was. They stayed in contact with me with phone,email,live chat, from pick up to drop to make sure vehicle was delivered safely. They also contacted me about a problem with the vin# at dealership where they double checked to make sure they were getting the right vehicle. They also told me 1-4 business days it ended up coming in 1 day which made me ecstatic! Also the shipper when doing pickup inspection(walk-around) noticed a rock chip on windshield and immediately contacted me and took pic to show me.. Had no complaints at all! Just all around a great transaction! Would highly recommend Shiply!”

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Posted 5 days ago

“Very good service and good time manner, recommended 👍🏻”

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Posted 5 days ago

“Great delivery Service! Picked up a chest of Drawers and delivered all within the time frame. Good communication, driver let me know when he was 15 minutes away and he was very helpful and polite. Would highly recommend.”

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Posted 6 days ago

Shiply is rated 4.5 based on 41,408 reviews