Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,911 Reviews

74 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,911 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“NEVER NEVER AGAIN !!! After 3 months of total disruption the bedroom was finally fitted. The dressing table inset draw was not delivered, had to phone and request it, 10 days later I am still waiting for the rubbish and excess wood to be removed from the front of my house and then lo and behold this morning the panel on the headboard fell right off !!!!! Very unhappy - Cobham.”

Helpful Report

Posted 11 years ago

“A frustrating & disappointing experience. The designer & surveyor were professional & gave a great sales pitch! After this everything went downhill. Telephone service was horrendous..... rude & unhelpful staff. Was made to feel a hindrance! The date for fitting wardrobe got changed 3 times which I meant I used up annual leave unnecessarily. Wardrobes poorly fitted - had to have fitter return to correct issues which meant another day of staying in waiting! Was told excess wood & waste would be collected so was left outside front of house - I phoned 3 times to chase this & still no collection. Sick to death of looking at it so ended up clearing all myself! Have also been over charged & still awaiting a refund 2wks later. Would absolutely not recommend or use Sharps again.”

Helpful Report

Posted 11 years ago

“If you want your blood pressure to go through the roof then order a Wardrobe from Sharps! I have spent £2,295.00 on the 29th May 2015. For this investment, I have experienced: One failed delivery date, Three failed fitting appointments, Four scheduled days off work Two bedrooms out of action for four weeks I have missed an important family event, been unable to accommodate my friends during a summer period or have both of my sons return home for a break. However, what I do have to date, is a pile of chipboard on my bedroom floor that is currently next to useless! Am I upset? You bet! I have previously complained, once by phone and once in the showroom. I have requested they collect their delivery and refund my money. No joy there either. It appears to me that Sharps are in the business of Design and Delivery only. The fitting part is probably put out to contract where they have little or no control. Particularly when managing contingency to cover sickness or over-run in scheduling. They have taken my money so I guess they have met their objective. The first two appointments (Design & survey) were very professional. Managing customer expectation there after has been appalling. As for the quality of installation, I remain optimistic. I have had Sharps Wardrobes in a previous home (some 16-17 years ago) and they were excellent. However, in todays modern age a customer service experience of this nature is unacceptable. On completion of my wardrobes, I will once again, comment on Sharps Bedrooms. - Hopefully, more favourably this time. The fitters are due to call tomorrow (the fourth appointment) between 08:00 and 09:00. Watch this space!”

Helpful Report

Posted 11 years ago

“Extremely stressful experience Still waiting for the fitter, he was scheduled for Monday 20 /07 then they moved to Monday 27 , then moved again to Saturday 1/08... Today, Wednesday 29 they changed again to Monday 3rd ...... Are they playing with us??? They quickly taken the money and then they cannot keep their part!!! It's 2 weeks now that me and my daughter are sleeping in the living room, because both our rooms are been empty for make them ready for the delivery . This is absurd we are camping in our house, I aspect more from a big company like Sharps, but this is my last time I'll be using this company. The point is that they don't communicate with their customers either, we have to call them to know what's happening !!!! For me I call them from now on LIARS AND THIEVES !!!!! People be aware of them, don't be fooled by their promises, they won't keep them and you risk a big disappointment .”

Helpful Report

Posted 11 years ago

“We've ordered a couple of wardrobes from Sharps. designer and survey was good, helpful and friendly. Installation? We've been waiting for a month, booked for 10 days ago, all material delivered on our bedroom in such a way that we cannot use it. The day arrive but no fitters. Rebooked for today. Waited and waited... surprise? They did not turn up either! Did not even have the decency of calling us, we called them to find out where the fitters were! They were quick to take our money, but post-sales customer service is absolutely terrible. Will report back if and when they eventually turn up and how good the installation is.”

Helpful Report

Posted 11 years ago

“Absolutely terrible! After sales service is atrocious. Sharps hook you with a stellar sales pitch only to leave you high and dry once they have your cash. The company slogan should be 'we just don't care, there is nothing we can do'. AVOID AT ALL COSTS, IT IS JUST NOT WORTH IT!!”

Helpful Report

Posted 11 years ago

“They take your money and then fitting service very poor and there after sales leaves a lot to be desired . Would tell you to go somewhere else .”

Helpful Report

Posted 11 years ago

“We have had sharpes to fit 2 bedrooms in our house, on two separate occasions. The first fitting went off with any problem . While The actual fitters are excellent crafts men. The structural engineers that have to come round are not as pleasant or professional . In fact the first one was extremely rude to say the least. The second one came along an hour early than the arranged time, fortunately for him we were in. On the day of fitting one of the large panels that had been delivered previously was damaged.. Where is their factory quality production checking?.? It was arranged for a new panel to be delivered at 6.30 am the following morning , very stupidly this panel was delivered but was also damaged. Again a third panel had to be delivered. How ridiculous is this. The amount if waste at the end of the fitting was phenomenal. The fitter said phone sharpes they will remove it. Did they no? Never even bothered to return our call. We do have an issue with them that we would like sorting their after sales care is none existent. We have phoned them several times we have emailed them as instructed 6 weeks after the fitting 2 emails later still no contact. My advice find another company”

Helpful Report

Posted 11 years ago

“Well were do I start booked in February its been a nightmare the coving was cracked in the middle the doors were not straight the draws were not closing properly the first fitter had the couldn't care less attitude when we mentioned the problems he seemed pissed off in a hurry to go home the area manager came out to see the crap workmanship.he sent out another fitter to sort it in the meantime my blood pressure was up due to stress I work nights over the 6 months we were sleeping on the floor clearing the room numerous times phoning today they sent wrong panel were do we go from here they promised to rectify the work the room looks like a bombs hit it DO NOT BUY FROM SHARPS Very incompetent unorganized so called company this wardrobe what we purchased cost us 3,400 and its still not right its like they stole from us and gave us inferior chip board crap never again SHARPS are the pits'”

Helpful Report

Posted 11 years ago

“Sales guy gave a great pitch but beware, things start to fall apart from then onwards. Missed tech inspection dates, delivery and installation..... product is 2nd grade at best (chipboard.... is it the 80s!). Poor quality, overheard the "master builder" tell his side kick he's had two weeks training! Finish of product a million miles away from the sales pitch of "they'll look they have always been there", didn't realize he meant they would look battered and old! Uneven joins, dents and scratches, screws visible through door; Even internal layout does not match design! Not happy and to top it off, they didn't finish installation and now no one in customer service department knows what is happening! Do not use them! Court action pending!”

Helpful Report

Posted 11 years ago

“The Sharps salesman came to see us to quote for a fitted wardrobe, when he arrive he was all smiles and polite when we told him we were not making an instant decision for a three thousand pound wardrobe he practically told us off for wasting his time and couldn't leave quick enough. he told us that if we didn't order immediately there was no chance of us ordering as out of his 1.4 million worth of sales only 3 people who didn't order on the day bothered to call. The reason is clearly due to his not taking refusal very well and after looking elsewhere we would not buy from him if he was £1000 cheaper. I had to take an urgent phone call from my son while he was pressure selling to us and he told my soon to be wife he must have scared me off with the price and would I like a finance package Don't waste your time with this company you will be very disappointed with the waste of time pushy salesman and over the top non competitive prices. I am now using a competitor who is selling us the same product at a much better price”

Helpful Report

Posted 11 years ago

“Just had some sliding door wardrobes sort off fitted by sharps. The salesman promised a quality bespoke fitting nothing could be further from the truth. The parts arrived damaged which delayed the installation. The fitter was sub contracted poor installation still waiting for field installation manager to come and see the poor fitting and the rubbish and mess that has been left 2 weeks now!!! Numerous phone calls made to Sharps to complain they don't get back to you. When you manage to get hold of them you get a different person each time who does not resolve anything and they don't call back! The replacement door turned up but no one contacted us to arrange for some one to be in. We were all at work we made rushed arrangements for our son to nip out of work but when he got home the delivery driver had gone. Door still damaged that they have fitted. We have not paid our deposit as they didn't request it another mistake on there part. But good on our part as they won't be receiving it either until all issues resolved. I would definitely not recommend using this cowboy company shoddy, shoddy, shoddy. Shame on you Sharps!”

Helpful Report

Posted 11 years ago

“Disappointing all round I'm afraid. Surveyor never turned up despite chasing repeatedly. Installation cancelled at very last mninute so lost a day's pay - no offer to compensate. Installer pointed out incorrect measurements and also faults with materials. Promised to correct these the following week but has never happened despite repeated phone calls (when the phone was actually answered.....) Have emailed CEO twice but not even the courtesy of an acknowledgement, let alone a reply. Customer service have promised twice to ring me back "in 10 minutes" but still waiting days later. Never again and sadly could certainly not recommend”

Helpful Report

Posted 11 years ago

“Sales team unsure wooden shelves and how they arrive”

Helpful Report

Posted 11 years ago

“Appalling. We had quotes from several companies and I wish I had used any one of the other companies. Sharps were the most expensive but with a bit of negotiation we got them nearer to the price. The sales staff were fine but that is where the good experience ended. After I paid they failed to turn up, did not answer calls, kept cancelling appointments to finish the work. This is one of the worst companies I have ever dealt with and I will never use them again.”

Helpful Report

Posted 11 years ago

“Had a free consultation from three different company to get the best price for a bed room. The consultant from sharps (Elinor Norris) had a childish tantrum after informing her we were not going to purchase now as we are waiting g for the third quote before deciding. She packed up her things and didn't even see goodbye before taking the quote with her so we cannot choose them even if the next quote is more expensive. Extremely childish and unprofessional. I don't know if the hurt feelings are a personal issue of hers or sharps standard tactic but I would advise anyone getting a consultation to give this response just to find out.”

Helpful Report

Posted 11 years ago

“Sharps are shocking!.. Booked an appointment for 7pm and never turned up or even rang to say they couldnt make it. Rang them up next morning and they had the guts to say they did come but no one answered. This is a lie because we was in all day and dog even barks when door goes. If this was the case then surely they would ring me up? time wasters”

Helpful Report

Posted 11 years ago

“We wanted 4 wardrobes built in 2 bedrooms in a new build apartment. The Sharps sales guy was very helpful and came up with some ideas that met our expectations. Agreeing a price, we paid our deposit on January 19 2015. The guy who measures came and confirmed the measurements of the salesman and advised that we would be contacted for delivery in the next few weeks. In early March I called Sharps sales office who advised there was a technical query and that they would call me back. No call came. I called their office for the next two months chasing an update, ultimately they told me that the technical manager wouldn't agree to one of the designs (they weren't sure which one). After a few more calls (by me), we finally confirmed which one it was and cancelled that one from the order and agreed a revised price with their sales guy, who continued to be very helpful. Weeks went by so I chased up again, waiting for a delivery date. Apparently the technical manager now had a problem with another wardrobe, so we went through the process of cancelling that one too. This time I was given a delivery time, an apology and a further discount to heal the pain. The Friday before the delivery, of the remaining two, I received a call from the sales guy, more problems; the delivery was not going ahead. When I checked my credit card they had charged my credit card for the whole job that they were refusing to do. A little perturbed I called them and asked them to credit it back to me, which they did in the next few business days. They now wanted their field manager to come and view the job for the remaining two wardrobes and set a date for his visit, which was to be confirmed. Surprising no confirmation came and no site visit occurred. I have been assured that they can fix it, but it is now late June 2015 and five months from when the deposit was taken, I just don’t want to keep chasing them anymore. Good luck if you decide to do business with them, I've asked for my money back and I will start from scratch with a company that might actually show an interest in its customers.”

Helpful Report

Posted 11 years ago

“Sharps damaged my new wooden floor during installation of wardrobes, and gouged holes in walls when delivering materials. Still waiting 2 months later for all this to be rectified. Quality of materials is poor (MDF) and heavily overpriced. Workmanship was also poor, since wardrobes had to be refitted (more days lost from work!). Trade waste left behind after the work had finished. It seems that it is the customer's responsibility to arrange to have it taken away, which is far from satisfactory. Totally disillusioned with this company.”

Helpful Report

Posted 11 years ago

“Horrendous. Do not buy. Complete rip off!”

Helpful Report

Posted 11 years ago

Sharps Bedrooms is rated 4.0 based on 2,911 reviews