Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,880 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Mr Chris. If you was having a kitchen fitted ,would you leave your food , dishes, and your utensils in the room. If you was havin your bathroom fitted would you leave all your toiletries in the room .. It's common sense you have to clear the room. It's called a fitted bedroom, you have to fit it as best as you can to the room”

Helpful Report

Posted 10 years ago

“An addendum to my earlier posting. I forgot to mention that at the technical visit we discovered that Sharps had changed the design concept of the model we had chosen and that it would not look like the image in the advertising brochure . this was not mentioned by the designer or on the first of the two survey visits. When questioned as to why they were using out of date literature we were told some regions had not yet used up the old stock and it wasn't worth changing the brochure until the whole country was selling the new model.”

Helpful Report

Posted 10 years ago

“We selected sharps because we believed the line about quality and unique design features. They were far from being the cheapest quote but the designer promised all would be well with our room which has a beam running across it. He would ensure that we would have a run of doors at that height. The subsequent technical visit brought us down to earth, it was not possible to do that, moreover if we had the design as drawn there would be at best a few inches clearance between the door surround and the top shelf, rendering the upper level of storage practically useless . Since storage all the way to the ceiling was claimed by the designer to be one of the advantages of the Sharp system we compromised on door height and shelf space to retrieve the situation. Only then were we told that we would not be able to have the selected handles throughout because the bed side units were too small for handles and had to have knobs. Finally we were told we would have to strip the entire room lift the carpet and remove carpet grippers and that we would be unable to use the room for 5 days prior to instillation as they needed to store the unassembled units on site. Installation went smoothly until we noticed that despite exchanging several emails with Sharps and them giving written confirmation of the changes to the original drawing no one had amended the drawing pack or informed the fitter. As a result he had to rework the instillation and we were left with holes in the walls we had decorated to receive the wardrobes as well as in the side walls of the wardrobes. And finally an inspection of the finished product revealed identical cracks in both of the bedside cabinets( production problem?) And a dent in one of the wardrobe doors as well as an off true handle. All in all not a satisfactory exercise, Sharps are too secure in their view of their market leader status and are letting customer care slip.”

Helpful Report

Posted 10 years ago

“Wouldn't use again due to some of the worse after sales customer service.. One of the handles on our drawers the thread inside does catch the screw so doesn't hold. 8 months this has been going in, phone calls and emails. Sent out wrong handle last year. Still waiting. Even the showroom in Homebase wouldn't help. The set of drawers is come away from the wall. The fitter didn't use raw plugs when fixing to the wall so the screws have worked loose. Haven't even heard back from them regarding this. 12 year guarantee means nothing when the service is this bad. Won't be using for the other two bedrooms. Sharps you have lost out on two sales.”

Helpful Report

Posted 10 years ago

“Just had sharps sonota bedroom fitted which is supposed to be top of the range. The designer came told us what we needed gave us a price and it was just like pulling a rabbit out of a hat. The price was incredible but lo and behold they had an offer on which is a very poor sales technique. Then the surveyor came spent 2 hours in our home and it's back to the drawing board, we eventually settled on just having 2 wardrobes fitted. We were told from outset that all bedrooms are bespoke and made in the sharps factory which was not true the doors are made of wood with an oak veneer and imported and the rest of the wardrobes cheap as chips chipboard and moulded MDF . Not what you would expect for the amount of money . Let us hope that the 12 year guarantee never ends to be claimed on. I would not recommend this company or its product to anyone”

Helpful Report

Posted 10 years ago

“We have just had a wardrobe and bedroom furniture installation completed we have no complaints about the final workmanship and the fitter was great. However the service sharps have provided from the start has been abysmal. The original designer took 4 hours to come up with a drawing. When this was checked a week later by the surveyor it was found that most of what he had designed would not work and would not fit into the space we had. It took a second visit by another designer and another surveyor before we finally had any idea on what we could have. Even so there were still issues with the second design that needed sorting. We were promised a delivery date and a fitting start date neither of which were kept to. When the fitter started he found design and measurement problems that he had to deal with on the spot or ask us what we thought. When you try and contact anybody from Sharps you get the run around and when told a manager would be calling it never materialises so you have to call again and again. When the wood etc was delivered the wall in our bedroom that had been newly plastered and painted was gouged when they just dropped sheets of wood on it. Overall had we know before what I know know I would avoid using Sharps as there are plenty of people out there who are better and cheaper. Their customer service is dreadful.”

Helpful Report

Posted 10 years ago

“Think twice before buying from Sharps Bedrooms, I wouldn’t use them again! I had wardrobes fitted by Sharps last week and I have to say they aren’t worth the £4.5k I paid! I expected good quality product and service, not poor quality materials and even poorer attitude from the customer services department. Even at half the price they’d be too expensive, given the majority of the construction is from cheap chipboard! The design built wasn’t to the salesman / surveyors sketch, however they refused to accept this and even put the onus back onto me for signing the drawing. They didn’t return calls or acknowledge emails until I threatened to report the issues to the finance company, even then I still had to chase up. They’ve finally acknowledged there’s a design issue and offered a token rather than true refund. Added to that and for your troubles the installer will leave you several bags of rubbish on your door step for you to get rid of, including panels nearly 3 metres long. Not what you’d expect when paying so much money!”

Helpful Report

Posted 10 years ago

“Recently had bedroom fitted, looks good but i would advise people to shop around, on reflection i wish we had as i really have to question the way they work out pricing, not realistic,in fact its a rip off. WE WILL NOT USE SHARPES AGAIN!!”

Helpful Report

Posted 10 years ago

“Initial sales pitch was excellent. Then the survey visit completely revised both the layout, the price and the product range chosen. Fitting date was also revised. Error made in fitting and still waiting 6 weeks later for this to be remedied. Customer service shocking - told they were very busy and I was causing them problems!!!!! Don't be fooled by this company; they over promise and under deliver”

Helpful Report

Posted 10 years ago

“I never write reviews but often read them but felt compelled to say what a wonderful service I recieved from Sharps from start to finish. The designer was helpful the price was the price no doubling then halving. The surveyor arrived when he said he would delivery was faultless and John the fiited from Taunton was a first class worker who constructed a beautiful bedroom. All in all a straight forward no hassle process.”

Helpful Report

Posted 10 years ago

“Had a design consultant come and quote a price. This company always state half price sale and 20% extra off before blah blah blah. The price give was insane and then halved pus an extra 15% off. There is no doubt in my mind that the price is x. It is then doubled. Then the statement is made that this is the price but with discount the figure is is then halved. Pretty annoyed with this type of sales pitch. It is not discounted!”

Helpful Report

Posted 10 years ago

“Well designed, fitted and finished, friendly clean and tidy fitter.”

Helpful Report

Posted 10 years ago

“I liked the product and believe the flexibility in the range being able to be built to fit difficult areas is fantastic and the quality appears good but.........I was put in a difficult situation of having to make a quick decision or loose out on an additional 15% discount. This sum would be a fantastic additional saving and put pressure on me to commit when I really needed more time to plan everything in more detail. Sale lost as a result! Please don't push customers!”

Helpful Report

Posted 10 years ago

“We had shaker wardrobes fitted in our guest bedroom. Everything went to plan, no delays, and the fitter was helpful. The finished wardrobes are excellent. I would definitely recommend Sharps.”

Helpful Report

Posted 10 years ago

“I have had my Sharps bedroom for a while now and really love it. My bedroom is my favourite room. I also highly recommend the sales rep we had, she was lovely and nothing was to much trouble”

Helpful Report

Posted 10 years ago

“Their prices are very expensive and I'm sure if I had shopped around I would have found a much better deal. But the designer and installers were very friendly and I'm happy with the final outcome.”

Helpful Report

Posted 10 years ago

“Oh dear , my experience has been awful and today, my wardrobes were fitted. Not what I ordered and look awful. Fitter just said he was doing what he was given. Showed him the design I had signed for but did not care. Left all his rubbish and stacks of spare wood!! Do not use Sharps, there do not care about their customers.”

Helpful Report

Posted 10 years ago

“Mr nick. Coming out with stupid comments can cause hundreds maybe thousands of people to loose their jobs ,because you got sacked for doing a bad job .grow up and move on and try to find a gullible employer to take you on. I heard about how bad you was,so grow some b--ls and get a life”

Helpful Report

Posted 10 years ago

“I have worked for this company. They are Thieves. We where told we could discount up to 58% if needed to. Why should someone save 58% and somebody else save 50% on exactly the same product ?? Its wrong.”

Helpful Report

Posted 10 years ago

“Very poor customer service. I've been waiting for sharps to come and finish the job they have started but have failed to do anything about it. Customer service clearly just take messages and problems don't get solved. I've taken 5 days off work losing money as in self employed, yet they say their fitters won't come at 6pm to finish a simple job. Buck up your ideas sharps! Also I've had 8 promised phone calls back and I get nothing.”

Helpful Report

Posted 10 years ago

Sharps Bedrooms is rated 4.0 based on 2,880 reviews