Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,894 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,894 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Excellent service throughout we are really pleased with the design and the quality and the installation has exceeded our expectations James Campbell Brandon”

Helpful Report

Posted 10 years ago

“2 wardrobes and overbed unit £9046.54 That's with 50% off and 20% designer discount so 70% off. I thinks sharps need shuting down got the same job done for £1800”

Helpful Report

Posted 10 years ago

“Took 3 weeks to fit the wardrobe as they continuously delivered ill fitting parts. Customer service average, fitter poor- left mess everywhere and overall finish is distinctly average... Wouldn't recommend to anyone and judging by recent reviews neither would a lot of other people!”

Helpful Report

Posted 10 years ago

“This is a disgusting company with disgusting values. They are just great big bullies. DO NOT USE PLEASE.”

Helpful Report

Posted 10 years ago

“I ordered couple of wardrobes to scraps , the sales person at the time of the sales was very promising and everything was possible ,when the technichal person of them came there were so much "but" and " not possible" but it was too late and I had already waited for long time then after that I was contacted by them and more limitation was advised , then I told to myself if it is supposed to have this much limitation so it is not bespoke any more , I bough the wardrobe that I wanted from ikea and an handy man made it for me as good as bespoke ! at one eight price it is 17 days that I am following for the refund of the canceled orders of mine which I have got the cancellation approval from them already and yet no funds in my account and everybody in their office is confused why refund is not happened ! I strongly recommend not to go for it ! take care MB”

Helpful Report

Posted 10 years ago

“I was very pleased with my wardrobes - the designer and installer came when they said they would, as did the delivery of the wardrobes themselves. I was particularly impressed with the single installer who worked hard and did a really good job, by himself. I would have no hesitation in going back to Sharps if I needed anything else fitted in the flat. Very surprised at some of the negative feedback.”

Helpful Report

Posted 10 years ago

“Do not use Sharps. Absolutely appalling company/service. Ordered a study in January and told it would be fitted in 3 weeks. They came beginning of March, wrong doors fitted and some minor damage to shelf. Now middle of May and we have had various deliveries of more wrong doors/damaged doors, and I have lost numerous days earnings due to waiting in for deliveries which haven't materialised. Further damage by subsequent fitters. Customer service hopeless, do not care. Eventually a manager came out and promised he would sort it out. Final agreement that all the correct missing pieces would be delivered this morning and fitted this afternoon. Got a call just after 12 to say not now being delivered or fitted today, having emptied room yet again. Absolutely seething.”

Helpful Report

Posted 10 years ago

“Still waiting to hear what level of compensation we can receive after such shockingly poor customer service from such a big company. Poor service. Poor communication. Deceived and dishonest. Would never recommend and would never use again. Cannot be trusted!”

Helpful Report

Posted 10 years ago

“Had to have whole of fronts frames replaced and they done a worst job than first time they done wouldn't recommend poor quality and workmanship”

Helpful Report

Posted 10 years ago

“Sharps just fitted our wardrobes. We paid £10K. I was a bit alarmed when the materials arrived that there was so much chip board...I expected all wood. That said...the guy who fitted them was brilliant and the wardrobes look tremendous and seem very sturdy...so I'm very pleased. However, having paid £10K I was very upset to find the left overs dumped at the side of my house. I'll have to make 3 runs to the LA tip to get rid of it. Unbelievable!”

Helpful Report

Posted 10 years ago

“We've been waiting for our two wardrobes to be fitted since January. The cost £1,780. The fitter should have arrived at 09.00hrs this morning, but no one has turned up and Sharpes haven't contacted me. I've phoned them three times since 09.40hrs, and on my last call I was informed that the person dealing with my failed fitter wasn't at his desk but he should call me shortly - before 12 noon!, To be totally honest I really wouldn't recommend Sharpes to anyone. The salesman was very pushy, and started to get annoyed when he thought he was losing his sale. The surveyor seemed balshy when he turned up, and the annoying thing was that he opened my bedside drawers whilst in the room - these are not being replaced and were nothing to do with the fitting.”

Helpful Report

Posted 10 years ago

“Just had a wardrobe fitted in our bedroom. The process took over 3months from their 1st visit to the final installation because they were very busy. The quality of the finish is not bad but with a problem. The doors are of the wrong size. We have high ceiling and they are fitted some low ceiling doors in our high ceiling bedroom. Their surveyor did start calling on my mobile while I was abroad on holiday to say that the frame would be 12inches lower than the agreed dimension which I thought meant the whole wardrobe would be lower than the ceiling and said OK in order to avoid any further delay. But when the installation completed, what I have is this: the top shelf is 18inch high x 24inch deep and 4m long. When the door is slid open, a slot of only 6inch opens at the bottom of 18inch. The rest is obstructed by solid wooden frame. The space which can hold 8 large suitcases is almost rendered useless by this ridiculous design. Imagine a box whose one side should be completely slide-able to have access to its inside. What Sharps design has given us is only the bottom 1/3rd of this side can open and the top 2/3rd is not a door and still a box. Is this called a 'fitted' wardrobe?”

Helpful Report

Posted 10 years ago

“Our fitted wardrobe I have no complaints with. However, I contacted a DEBBIE GOODWIN, at Sharps to get a quote for having some additions. DEBBIE GOODWIN never replied to my mail. After a reminder 3 weeks later DEBBIE GOODWIN replied to say she would look at my mail as soon as she could. After another reminder a further three weeks later she replied asking me to send the drawing again but that she was out of the office fro another week, so don't bother expecting a reply. Well done, DEBBIE GOODWIN. Great customer service! Does your boss know, or does he train you to treat customers like that? I had already contacted a local joiner to do the work for me. At least he reads my mails and replies.”

Helpful Report

Posted 10 years ago

“My previous experience of fitted furniture was Hammonds. Where they cut it in the factory to your exact specifications & fit it with little fuss excellent service .i assumed sharps were similar .The finished product in there show rooms were impressive .unfortunatley I found the experience traumatic .to my surprise (none of this was explained )they cut it all on the premises. I was asked to remove everything out of the room by the surveyor & told the reason being hey had to build a tower due to the height of the ceilings as it turned out this was not the case.It began one young man arrived hoodie & all just rolled out of bed he didn't speak good english although he was very polite he was continually apologising just saying sorry all the time . Every single piece was cut inside the room the whole place was covered in sawdust .There had been no previous warning of this if I had been given the option I most certainly would not have gone ahead . As it was he started so he finished it was a nightmare coming back each day to a film of sawdust everywhere the actual floor of the room was thick & not fully cleared till the end thus leaving the rest of the place caked in sawdust .Finally the nightmare ended . I had requested shoe racks but then told there was not enough space & settled for shelves as they do not put backs inside unlike hammonds I expected at least the finish would've been better .All the screws were exposed .you could see the raw wood inside & gaps where it should've been finished off professionally especially considering the price they do not come lcheap . The handles are dreadful & still falling off constantly . They did send me a couple in the post one of which was smashed . In comparison to Hammonds I found the salesman was much more pressured & didn't deliver what he promised also he was impossible to contact with any problems . I was glad to see the back of sharps . I feel compelled to tell people to avoid this experience”

Helpful Report

Posted 10 years ago

“Mr Chris. If you was having a kitchen fitted ,would you leave your food , dishes, and your utensils in the room. If you was havin your bathroom fitted would you leave all your toiletries in the room .. It's common sense you have to clear the room. It's called a fitted bedroom, you have to fit it as best as you can to the room”

Helpful Report

Posted 10 years ago

“An addendum to my earlier posting. I forgot to mention that at the technical visit we discovered that Sharps had changed the design concept of the model we had chosen and that it would not look like the image in the advertising brochure . this was not mentioned by the designer or on the first of the two survey visits. When questioned as to why they were using out of date literature we were told some regions had not yet used up the old stock and it wasn't worth changing the brochure until the whole country was selling the new model.”

Helpful Report

Posted 10 years ago

“We selected sharps because we believed the line about quality and unique design features. They were far from being the cheapest quote but the designer promised all would be well with our room which has a beam running across it. He would ensure that we would have a run of doors at that height. The subsequent technical visit brought us down to earth, it was not possible to do that, moreover if we had the design as drawn there would be at best a few inches clearance between the door surround and the top shelf, rendering the upper level of storage practically useless . Since storage all the way to the ceiling was claimed by the designer to be one of the advantages of the Sharp system we compromised on door height and shelf space to retrieve the situation. Only then were we told that we would not be able to have the selected handles throughout because the bed side units were too small for handles and had to have knobs. Finally we were told we would have to strip the entire room lift the carpet and remove carpet grippers and that we would be unable to use the room for 5 days prior to instillation as they needed to store the unassembled units on site. Installation went smoothly until we noticed that despite exchanging several emails with Sharps and them giving written confirmation of the changes to the original drawing no one had amended the drawing pack or informed the fitter. As a result he had to rework the instillation and we were left with holes in the walls we had decorated to receive the wardrobes as well as in the side walls of the wardrobes. And finally an inspection of the finished product revealed identical cracks in both of the bedside cabinets( production problem?) And a dent in one of the wardrobe doors as well as an off true handle. All in all not a satisfactory exercise, Sharps are too secure in their view of their market leader status and are letting customer care slip.”

Helpful Report

Posted 10 years ago

“Wouldn't use again due to some of the worse after sales customer service.. One of the handles on our drawers the thread inside does catch the screw so doesn't hold. 8 months this has been going in, phone calls and emails. Sent out wrong handle last year. Still waiting. Even the showroom in Homebase wouldn't help. The set of drawers is come away from the wall. The fitter didn't use raw plugs when fixing to the wall so the screws have worked loose. Haven't even heard back from them regarding this. 12 year guarantee means nothing when the service is this bad. Won't be using for the other two bedrooms. Sharps you have lost out on two sales.”

Helpful Report

Posted 10 years ago

“Just had sharps sonota bedroom fitted which is supposed to be top of the range. The designer came told us what we needed gave us a price and it was just like pulling a rabbit out of a hat. The price was incredible but lo and behold they had an offer on which is a very poor sales technique. Then the surveyor came spent 2 hours in our home and it's back to the drawing board, we eventually settled on just having 2 wardrobes fitted. We were told from outset that all bedrooms are bespoke and made in the sharps factory which was not true the doors are made of wood with an oak veneer and imported and the rest of the wardrobes cheap as chips chipboard and moulded MDF . Not what you would expect for the amount of money . Let us hope that the 12 year guarantee never ends to be claimed on. I would not recommend this company or its product to anyone”

Helpful Report

Posted 10 years ago

“We have just had a wardrobe and bedroom furniture installation completed we have no complaints about the final workmanship and the fitter was great. However the service sharps have provided from the start has been abysmal. The original designer took 4 hours to come up with a drawing. When this was checked a week later by the surveyor it was found that most of what he had designed would not work and would not fit into the space we had. It took a second visit by another designer and another surveyor before we finally had any idea on what we could have. Even so there were still issues with the second design that needed sorting. We were promised a delivery date and a fitting start date neither of which were kept to. When the fitter started he found design and measurement problems that he had to deal with on the spot or ask us what we thought. When you try and contact anybody from Sharps you get the run around and when told a manager would be calling it never materialises so you have to call again and again. When the wood etc was delivered the wall in our bedroom that had been newly plastered and painted was gouged when they just dropped sheets of wood on it. Overall had we know before what I know know I would avoid using Sharps as there are plenty of people out there who are better and cheaper. Their customer service is dreadful.”

Helpful Report

Posted 10 years ago

Sharps Bedrooms is rated 4.0 based on 2,894 reviews