Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,894 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,894 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“I will never go any where near this company handles keep falling of threads have gone sharps promised to phone me back but haven't it's a week later they have offered to put them in the post told them I am disabled and would not be able to do it myself that's why I paid for so Much money awful people on customer service I'm taking mine further as the doors are now dropping they are cheap rubbish avoid at all costs”

Helpful Report

Posted 10 years ago

“Sharps are basically a very slick sales organisation who are fantastic at reeling you in, promising you the world, taking your money then sub-contracting the work out to any Tom, Dick or Harry who will work for their below average wages. Once the sales team recede into the background you are at the mercy of whoever gets the work. Their customer support and service desk staff are among the worst I have ever encountered, they make sympathetic noises and apologise a lot but it stops there. They never ring you back when they say they will, they don't seem to have a proper customer database system so you have to keep explaining your problems over and over to different people, they are JUST AWFUL! DO NOT TOUCH THIS COMPANY WITH A TEN FOOT POLE! AND MAKE SURE YOU TELL EVERYONE YOU KNOW AS WELL!”

Helpful Report

Posted 10 years ago

“I had a split fit. One room is done the other is to be done at the end of June. Apart from the original error measuring up for the second room and stating a bedside unit could be fitted. This was the only error but was picked up by the surveyor. The fitter just finished the first room today in a day and a half and we are very happy with it. The fact that this was a split fit was known from the start but part payment for the whole value was taken immediately and the amounts required to pay when are a little confusing. It is just as well we are tracking what is paid when. Apart from that I am happy with the quality of the first fit and I am sure the second fit will be as good”

Helpful Report

Posted 10 years ago

“Terrible service. Do not be fooled by the professionalism of their excellent sales team. Once they have payment and you commit you are treated as a second class citizen. I have experienced a cancellation, missing items and incorrectly cut products(despite clear instructions and sizes on their paperwork from the Sharps surveyor). Upon redelivery they would not take away the wrong sized items. We have been without our bedroom for over 2 weeks, cancelled other trades and have wasted days holiday...all of which they are not willing to compensate due to the T&C's. Having requested cancellation, despite all of Sharps failings they would not do so without us incurring a large cost. DO NOT USE...we are so so disappointed.”

Helpful Report

Posted 10 years ago

“The service we received from sales to delivery was well-organised. We were kept informed of the progress of our order which was completed on time. Our fitter was very good and we are very pleased with our fitted wardrobe. Peter Tincombe”

Helpful Report

Posted 10 years ago

“From sales to delivery the service was very slick and well-managed. We were kept informed of the progress of our job and all was completed to our satisfaction and on time. The fitter was excellent and we are very pleased with our fitted wardrobe. Peter Tincombe”

Helpful Report

Posted 10 years ago

“poor job not happy would not use them again”

Helpful Report

Posted 10 years ago

“The fitter was great couldn't have done enough. We had three bedrooms and had fitted wardrobe in all. Nothing but problems with them there customer service / admin dept rubbish not caring at all. In total took four months from start to finish. When done hinges broke fitter ordered new ones but they sent cheap Chinese hinges instead of good quality German ones. This cost us £12,000 and they use cheap hinges when fitter complained about hinges he got told put them in and we see how it goes. Best advice I give is stay away from this company had nothing but trouble with them.”

Helpful Report

Posted 10 years ago

“Sharps are not a trustworthy company on that basis that despite having a firm signed order (after spending 12 hours plus finalising 8 room) with them they claimed they made a mistake pricing it and have forwarded me an invoice (not even had a survey done yet) for 25% higher price. They just don understand a signed order is a contract and are desperately trying to ignore that matter now. Their customer service is almost as bad as BT. I would not recommend them to anyone.”

Helpful Report

Posted 10 years ago

“I have had two bedrooms fitted with sharps bedroom furniture and I am over the moon with them. The service from sharps is excellent and the fitter was very polite and courteous and did a grand job at fitting the furniture I would recommend sharps to anyone. Mrs C. Coatman”

Helpful Report

Posted 10 years ago

“Low quality boards, low quality edgings, poor customer service, unbelievably overpriced product. STAY AWAY FROM SHARPS!!!!”

Helpful Report

Posted 10 years ago

“The quality of the material is not solid wood, which is a bit shame for the price. However, the whole thing was prospered by the quality of craftsmanship once it's been installed. Russell, the installer was amazing, the finish was spotless. I would recommend to anyone who is looking for great finish and with a deep budget.”

Helpful Report

Posted 10 years ago

“Flexibility of delivery extremely poor, arranged for same week delivery and fitting due to work commitments. However was rung at work week prior to arrangement being told by Lorraine there was no information about the proposed delivery arrangements and that they couldn't be done. My husband had to have a day off work, losing pay. Delivery men phoned the day before the new arranged date asking to deliver in the middle of that afternoon, when no one was in. He was a little disgruntled and I was told well it will have to be tomorrow at 7:30am which was the arranged day. They arrived at 7:30am which actually meant my husband didn't need to have lost a days pay .I wonder will we be compensated? When we looked in out pack which came with the delivery the paper work was very clearly marked with the same week delivery/fitting marked on it so who didn't read the sheet again I wonder? When we saw what little was delivered it made us very pleased we had negotiated our price down from £8000 to £3000. The mark up must be amazing on these products.The fitter arrived on time and worked incredible hard on his own he sorted problems when the door was faulty and he'd had no hinges delivered. He was very amenable and professional. He tidied every day before he left and took care nothing was hindering us. The job finished to a high standard by the fitter. I would recommend the fitting but not the lack of communication and flexibility of the made arrangements.”

Helpful Report

Posted 10 years ago

“BEWARE They have no problem breaching the contract. I have placed an order last month with your designerl. A deposit was taken and the surveyor visit was arranged for early May. Surveyor did show up and advised that the office will call for installation dates, which they did. Installation was arranged. I followed up with the installation department before the date just to confirm again. They suggested that this is now a technical issue and that I should call the sales department which I did. Initially the lady in the sales department in South East England also tried to brush me off with the usual line we will get back to you, but when I insisted, I was transferred to the Sales Manager. After several calls close to the end of business I was advised that Sharps is unable to fulfil the order now as you stopped manufacturing this range. Whist I understand that ranges are stopped, I do not understand why the designer still has the original range in his catalogue, that a deposit is taken and a delivery date is arranged and that during none of their visits Sharps was able to advise that there might be a risk with the range being out. For me the issue is even more significant, as I do have already the same range in the existing bedroom we wanted to extend. Last time I ordered with them, this is for sure.”

Helpful Report

Posted 10 years ago

“Everyone that assisted us with the planning, design and construction of our new bedroom wardrobes were extremely helpful and professional. The girls at the office that arranged delivery and installation dates were great. Very good experience overall and would recommend to family and friends.”

Helpful Report

Posted 10 years ago

“Designer was professional, efficient and helped me to come up with exactly what I wanted for my bedroom. However, this was the only satisfying part of the customer experience. After the company had my deposit I had nothing but trouble in arranging delivery and installation dates. The company then did not show up when we had arranged and refused to compensate for loss of earnings due to their mistakes. Eventually, 3 months later the installer arrived and the product assembled. It does look good but the customer service was appalling from such a large company. They basically told me I wasn't spending enough money with them to be a priority. I would not recommend their services.”

Helpful Report

Posted 10 years ago

“Very satisfactory from start to finish - the designer, the surveyor and the installer were all courteous and professional. The end product, a large wardrobe, is a good-looking addition to the room and has been very well installed. All-in-all, a really good experience (apart from having to pay for it of course!).”

Helpful Report

Posted 10 years ago

Helpful Report

Posted 10 years ago

“We paid more than £6,000 to have Sharps fit two large floor-to-ceiling wardrobes with sliding doors in our home. It is the worst decision I ever made. The wardrobes themselves look like they came from IKEA. In fact, I think IKEA would have made a better job. We had so many problems with them that Sharps had to return several times to put things right, and they are still not as they should be. In addition to this, Sharps caused a lot of damage to my home, including structural damage to one of my walls. We had to have our hallway redecorated because of two large holes gouged out. And the mess in our home was just terrible. For two weeks, our home looked like a bomb site. We actually had to make a claim against Sharps, to correct the damage, and they became extremely unpleasant and uncooperative at this stage. To cut a long and very sad story short, they eventually returned £1,000 of our money. They were rude and uncaring. I would not advise anyone to use them. In fact I strongly advise you to go anywhere but Sharps.”

Helpful Report

Posted 10 years ago

“NEVER BUY FROM SHARPES. THEIR CUSTOMER SERVICE IS APPALING AND THE MATERIALS USED ARE CHEAP! Could have received better matierials from Ikea. We have been waiting for a call back from Sharpes for over a month for a promise that someone would be coming out. Wish I never went with them at all.”

Helpful Report

Posted 10 years ago

Sharps Bedrooms is rated 4.0 based on 2,894 reviews