Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,911 Reviews

74 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,911 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

Write Your review

Tell us how Sharps Bedrooms made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We wanted 4 wardrobes built in 2 bedrooms in a new build apartment. The Sharps sales guy was very helpful and came up with some ideas that met our expectations. Agreeing a price, we paid our deposit on January 19 2015. The guy who measures came and confirmed the measurements of the salesman and advised that we would be contacted for delivery in the next few weeks. In early March I called Sharps sales office who advised there was a technical query and that they would call me back. No call came. I called their office for the next two months chasing an update, ultimately they told me that the technical manager wouldn't agree to one of the designs (they weren't sure which one). After a few more calls (by me), we finally confirmed which one it was and cancelled that one from the order and agreed a revised price with their sales guy, who continued to be very helpful. Weeks went by so I chased up again, waiting for a delivery date. Apparently the technical manager now had a problem with another wardrobe, so we went through the process of cancelling that one too. This time I was given a delivery time, an apology and a further discount to heal the pain. The Friday before the delivery, of the remaining two, I received a call from the sales guy, more problems; the delivery was not going ahead. When I checked my credit card they had charged my credit card for the whole job that they were refusing to do. A little perturbed I called them and asked them to credit it back to me, which they did in the next few business days. They now wanted their field manager to come and view the job for the remaining two wardrobes and set a date for his visit, which was to be confirmed. Surprising no confirmation came and no site visit occurred. I have been assured that they can fix it, but it is now late June 2015 and five months from when the deposit was taken, I just don’t want to keep chasing them anymore. Good luck if you decide to do business with them, I've asked for my money back and I will start from scratch with a company that might actually show an interest in its customers.”

Helpful Report

Posted 11 years ago

“Overall we are happy with the design. installation and quality of our wardrobes. We have had a problem with after sales care however, the wardrobes require four door handles; the ones the fitter brought were not the model we ordered. He fitted them but said he would sort out replacing them with the required type, however nothing happened. We subsequently contacted Sharps because of faulty hinges and also asked could we have the door handles replaced with the type ordered. Another fitter appeared and sorted out the hinges, but unfortunately he arrived with only one handle instead of the four needed, and that one was again not the design we had ordered. Even though we had complied with Sharp's request to send them a photo of the offending handle to ensure they sourced the correct replacements. Fitter 2 said that he would arrange for us to be sent the correct handles but to date no sign of them.”

Helpful Report

Posted 11 years ago

“Over the last 25 years I've ordered 7 wardrobes from sharps and in all that time I've never been disappointed. My latest unit was a bedroom wardrobe and it is excellent, it fits right in taking advantage of all the space. During the building they even came and inspected the workmanship.”

Helpful Report

Posted 11 years ago

“Could not have wished for better service from design to finished product, everybody polite and helpful, it all happened on time. Super wardrobes, really pleased. thankyou.”

Helpful Report

Posted 11 years ago

“Fantastic from start to finish. No bullshit quote which i liked. Hannah my designer was efficient and detailed. Simon my suveyor was very again very detailed and went through everything for me. Customer service were a little slow in getting back to me but all went great when fitted so happy”

Helpful Report

Posted 11 years ago

“From the beginning of the design, planning and fitting it was made so easy by the helpful staff. All very efficient and helpful. I would not hesitate to recommend your Company to others.”

Helpful Report

Posted 11 years ago

“Excellent customer service from sharps throughout!great value for money!will definitely recommend to friends!......Sarah brant”

Helpful Report

Posted 11 years ago

“Very good service start to finish. We have sloping ceilings in our house and sharps fitted perfect wardrobes around ceilings. Lovely job”

Helpful Report

Posted 11 years ago

“We were very impressed with the speed and quality of the service at every stage, and delighted with the end product. Our showroom visit resulted in a salesman calling on us the very next day, a Sunday. He said the surveyor would come on an agreed day the following week, and he did. The fitter arrived each day exactly on time, and did an excellent job - and was most careful to leave no mess in the room he was working on, or anywhere else. I think we benefitted from having a clear idea of exactly what we wanted before we commenced any discussions with the company, and once it was apparent that we could have what we wanted there were no contentious issues to resolve. The finished wardrobes and interior fittings are totally excellent quality. We would and do highly recommend the company to our friends. Chris Jenkins.”

Helpful Report

Posted 11 years ago

“We had them install two wardrobes from their walk in wardrobe range. We also had a built in cupboard inside an alcove. They lead you to believe that they are custom designed for you however upon initial consultation we asked for the top shelf to be full width of the walk in section and no central support. The salesman did not state this may be an issue. The paperwork was sent off and when the surveyor came, again this point was not raised. The fitter came and unbeknown to us, the design team at manufacturing has added in a middle upright because apparently this has to be there. No one thought to contact us to let us know that our initial design was not viable. It was not until installed after day 1 I question the fitter why there is a central upright as I wanted a full width shelf. He stated this is not an option and his paperwork shows an added note stating central support needed. Our paperwork shows the upright crossed out so no central support. You'd have thought the design limitations are understood and should be explained. We certainly should have received some contact from them when they changed the design. You should NEVER make design alterations without consultation with the client! Disappointed as this specific design was intended to keep our cases out of the way but they now will not fit. What we have is nice, but not what we asked. Should have just got a local carpenter to do exactly as we wanted rather than Sharps pretending to 'custom fit' when there are clear product limitations of their ranges which at no point was discussed. Fitter did a good job (and what was on his paperwork, which just didn't match to ours) and did tidy the room but you do have to do a dump run with everything left on the doorstep. Even a sheet that is too long for our car so not sure how we're meant to get rid of that! Considering price not best pleased. Currently in discussion with Sharps.”

Helpful Report

Posted 11 years ago

“I was impressed at the flexibility and availability of appointments for our initial consultation. The designer was great, he offered really useful advice and steered us away from unnecessary costs. The installer was great, really tidy and helpful - very important when having new wardrobes fitted in an old house, the week you move in with a three year old and three week old baby! We're very pleased with the finished products the wardrobes in our room lo stylish and fit in perfectly. The 'walk in' design for a very large cupboard in our daughters room is brilliant and makes excellent use of space available.”

Helpful Report

Posted 11 years ago

“Sharps damaged my new wooden floor during installation of wardrobes, and gouged holes in walls when delivering materials. Still waiting 2 months later for all this to be rectified. Quality of materials is poor (MDF) and heavily overpriced. Workmanship was also poor, since wardrobes had to be refitted (more days lost from work!). Trade waste left behind after the work had finished. It seems that it is the customer's responsibility to arrange to have it taken away, which is far from satisfactory. Totally disillusioned with this company.”

Helpful Report

Posted 11 years ago

“Excellent fitter, started early and continued until the wardrobes were completed. Very pleased with the finished product. However, after 4 months the centre wardrobe door would not slide to open any wider that 4 inches. Contacted Customer Services in March and after several telephone call, two days of phoning and receiving only a standard we will get back to you message - no one ever did. An email that was ignored I eventually phoned on a Saturday morning and received a reply and a date and time for a fitter to come and sort the problem 4 months after the original phone call. Pleased with the wardrobe but found Customer Services a disgrace.”

Helpful Report

Posted 11 years ago

“From the outset the service we received was very professional, informative at every stage and they were easy to deal with.”

Helpful Report

Posted 11 years ago

“From the outset to installation the service was excellent. Informative and very professional. The quality is very good & we have had installed nearly a year now with no problems at all. Oborne-Fordingbridge”

Helpful Report

Posted 11 years ago

“Mr C .F. Roper We were very impressed how quick they were completed,very pleased with the finish,also the service we received,would recommend them.”

Helpful Report

Posted 11 years ago

“Horrendous. Do not buy. Complete rip off!”

Helpful Report

Posted 11 years ago

“I will never go any where near this company handles keep falling of threads have gone sharps promised to phone me back but haven't it's a week later they have offered to put them in the post told them I am disabled and would not be able to do it myself that's why I paid for so Much money awful people on customer service I'm taking mine further as the doors are now dropping they are cheap rubbish avoid at all costs”

Helpful Report

Posted 11 years ago

“Sharps are basically a very slick sales organisation who are fantastic at reeling you in, promising you the world, taking your money then sub-contracting the work out to any Tom, Dick or Harry who will work for their below average wages. Once the sales team recede into the background you are at the mercy of whoever gets the work. Their customer support and service desk staff are among the worst I have ever encountered, they make sympathetic noises and apologise a lot but it stops there. They never ring you back when they say they will, they don't seem to have a proper customer database system so you have to keep explaining your problems over and over to different people, they are JUST AWFUL! DO NOT TOUCH THIS COMPANY WITH A TEN FOOT POLE! AND MAKE SURE YOU TELL EVERYONE YOU KNOW AS WELL!”

Helpful Report

Posted 11 years ago

“I had a split fit. One room is done the other is to be done at the end of June. Apart from the original error measuring up for the second room and stating a bedside unit could be fitted. This was the only error but was picked up by the surveyor. The fitter just finished the first room today in a day and a half and we are very happy with it. The fact that this was a split fit was known from the start but part payment for the whole value was taken immediately and the amounts required to pay when are a little confusing. It is just as well we are tracking what is paid when. Apart from that I am happy with the quality of the first fit and I am sure the second fit will be as good”

Helpful Report

Posted 11 years ago

Sharps Bedrooms is rated 4.0 based on 2,911 reviews