Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,880 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Everyone that assisted us with the planning, design and construction of our new bedroom wardrobes were extremely helpful and professional. The girls at the office that arranged delivery and installation dates were great. Very good experience overall and would recommend to family and friends.”

Helpful Report

Posted 10 years ago

“Designer was professional, efficient and helped me to come up with exactly what I wanted for my bedroom. However, this was the only satisfying part of the customer experience. After the company had my deposit I had nothing but trouble in arranging delivery and installation dates. The company then did not show up when we had arranged and refused to compensate for loss of earnings due to their mistakes. Eventually, 3 months later the installer arrived and the product assembled. It does look good but the customer service was appalling from such a large company. They basically told me I wasn't spending enough money with them to be a priority. I would not recommend their services.”

Helpful Report

Posted 10 years ago

“Very satisfactory from start to finish - the designer, the surveyor and the installer were all courteous and professional. The end product, a large wardrobe, is a good-looking addition to the room and has been very well installed. All-in-all, a really good experience (apart from having to pay for it of course!).”

Helpful Report

Posted 10 years ago

Helpful Report

Posted 10 years ago

“We paid more than £6,000 to have Sharps fit two large floor-to-ceiling wardrobes with sliding doors in our home. It is the worst decision I ever made. The wardrobes themselves look like they came from IKEA. In fact, I think IKEA would have made a better job. We had so many problems with them that Sharps had to return several times to put things right, and they are still not as they should be. In addition to this, Sharps caused a lot of damage to my home, including structural damage to one of my walls. We had to have our hallway redecorated because of two large holes gouged out. And the mess in our home was just terrible. For two weeks, our home looked like a bomb site. We actually had to make a claim against Sharps, to correct the damage, and they became extremely unpleasant and uncooperative at this stage. To cut a long and very sad story short, they eventually returned £1,000 of our money. They were rude and uncaring. I would not advise anyone to use them. In fact I strongly advise you to go anywhere but Sharps.”

Helpful Report

Posted 10 years ago

“NEVER BUY FROM SHARPES. THEIR CUSTOMER SERVICE IS APPALING AND THE MATERIALS USED ARE CHEAP! Could have received better matierials from Ikea. We have been waiting for a call back from Sharpes for over a month for a promise that someone would be coming out. Wish I never went with them at all.”

Helpful Report

Posted 10 years ago

“Excellent service throughout we are really pleased with the design and the quality and the installation has exceeded our expectations James Campbell Brandon”

Helpful Report

Posted 10 years ago

“2 wardrobes and overbed unit £9046.54 That's with 50% off and 20% designer discount so 70% off. I thinks sharps need shuting down got the same job done for £1800”

Helpful Report

Posted 10 years ago

“Took 3 weeks to fit the wardrobe as they continuously delivered ill fitting parts. Customer service average, fitter poor- left mess everywhere and overall finish is distinctly average... Wouldn't recommend to anyone and judging by recent reviews neither would a lot of other people!”

Helpful Report

Posted 10 years ago

“This is a disgusting company with disgusting values. They are just great big bullies. DO NOT USE PLEASE.”

Helpful Report

Posted 10 years ago

“I ordered couple of wardrobes to scraps , the sales person at the time of the sales was very promising and everything was possible ,when the technichal person of them came there were so much "but" and " not possible" but it was too late and I had already waited for long time then after that I was contacted by them and more limitation was advised , then I told to myself if it is supposed to have this much limitation so it is not bespoke any more , I bough the wardrobe that I wanted from ikea and an handy man made it for me as good as bespoke ! at one eight price it is 17 days that I am following for the refund of the canceled orders of mine which I have got the cancellation approval from them already and yet no funds in my account and everybody in their office is confused why refund is not happened ! I strongly recommend not to go for it ! take care MB”

Helpful Report

Posted 10 years ago

“I was very pleased with my wardrobes - the designer and installer came when they said they would, as did the delivery of the wardrobes themselves. I was particularly impressed with the single installer who worked hard and did a really good job, by himself. I would have no hesitation in going back to Sharps if I needed anything else fitted in the flat. Very surprised at some of the negative feedback.”

Helpful Report

Posted 10 years ago

“Do not use Sharps. Absolutely appalling company/service. Ordered a study in January and told it would be fitted in 3 weeks. They came beginning of March, wrong doors fitted and some minor damage to shelf. Now middle of May and we have had various deliveries of more wrong doors/damaged doors, and I have lost numerous days earnings due to waiting in for deliveries which haven't materialised. Further damage by subsequent fitters. Customer service hopeless, do not care. Eventually a manager came out and promised he would sort it out. Final agreement that all the correct missing pieces would be delivered this morning and fitted this afternoon. Got a call just after 12 to say not now being delivered or fitted today, having emptied room yet again. Absolutely seething.”

Helpful Report

Posted 10 years ago

“Still waiting to hear what level of compensation we can receive after such shockingly poor customer service from such a big company. Poor service. Poor communication. Deceived and dishonest. Would never recommend and would never use again. Cannot be trusted!”

Helpful Report

Posted 10 years ago

“Had to have whole of fronts frames replaced and they done a worst job than first time they done wouldn't recommend poor quality and workmanship”

Helpful Report

Posted 10 years ago

“Sharps just fitted our wardrobes. We paid £10K. I was a bit alarmed when the materials arrived that there was so much chip board...I expected all wood. That said...the guy who fitted them was brilliant and the wardrobes look tremendous and seem very sturdy...so I'm very pleased. However, having paid £10K I was very upset to find the left overs dumped at the side of my house. I'll have to make 3 runs to the LA tip to get rid of it. Unbelievable!”

Helpful Report

Posted 10 years ago

“We've been waiting for our two wardrobes to be fitted since January. The cost £1,780. The fitter should have arrived at 09.00hrs this morning, but no one has turned up and Sharpes haven't contacted me. I've phoned them three times since 09.40hrs, and on my last call I was informed that the person dealing with my failed fitter wasn't at his desk but he should call me shortly - before 12 noon!, To be totally honest I really wouldn't recommend Sharpes to anyone. The salesman was very pushy, and started to get annoyed when he thought he was losing his sale. The surveyor seemed balshy when he turned up, and the annoying thing was that he opened my bedside drawers whilst in the room - these are not being replaced and were nothing to do with the fitting.”

Helpful Report

Posted 10 years ago

“Just had a wardrobe fitted in our bedroom. The process took over 3months from their 1st visit to the final installation because they were very busy. The quality of the finish is not bad but with a problem. The doors are of the wrong size. We have high ceiling and they are fitted some low ceiling doors in our high ceiling bedroom. Their surveyor did start calling on my mobile while I was abroad on holiday to say that the frame would be 12inches lower than the agreed dimension which I thought meant the whole wardrobe would be lower than the ceiling and said OK in order to avoid any further delay. But when the installation completed, what I have is this: the top shelf is 18inch high x 24inch deep and 4m long. When the door is slid open, a slot of only 6inch opens at the bottom of 18inch. The rest is obstructed by solid wooden frame. The space which can hold 8 large suitcases is almost rendered useless by this ridiculous design. Imagine a box whose one side should be completely slide-able to have access to its inside. What Sharps design has given us is only the bottom 1/3rd of this side can open and the top 2/3rd is not a door and still a box. Is this called a 'fitted' wardrobe?”

Helpful Report

Posted 10 years ago

“Our fitted wardrobe I have no complaints with. However, I contacted a DEBBIE GOODWIN, at Sharps to get a quote for having some additions. DEBBIE GOODWIN never replied to my mail. After a reminder 3 weeks later DEBBIE GOODWIN replied to say she would look at my mail as soon as she could. After another reminder a further three weeks later she replied asking me to send the drawing again but that she was out of the office fro another week, so don't bother expecting a reply. Well done, DEBBIE GOODWIN. Great customer service! Does your boss know, or does he train you to treat customers like that? I had already contacted a local joiner to do the work for me. At least he reads my mails and replies.”

Helpful Report

Posted 10 years ago

“My previous experience of fitted furniture was Hammonds. Where they cut it in the factory to your exact specifications & fit it with little fuss excellent service .i assumed sharps were similar .The finished product in there show rooms were impressive .unfortunatley I found the experience traumatic .to my surprise (none of this was explained )they cut it all on the premises. I was asked to remove everything out of the room by the surveyor & told the reason being hey had to build a tower due to the height of the ceilings as it turned out this was not the case.It began one young man arrived hoodie & all just rolled out of bed he didn't speak good english although he was very polite he was continually apologising just saying sorry all the time . Every single piece was cut inside the room the whole place was covered in sawdust .There had been no previous warning of this if I had been given the option I most certainly would not have gone ahead . As it was he started so he finished it was a nightmare coming back each day to a film of sawdust everywhere the actual floor of the room was thick & not fully cleared till the end thus leaving the rest of the place caked in sawdust .Finally the nightmare ended . I had requested shoe racks but then told there was not enough space & settled for shelves as they do not put backs inside unlike hammonds I expected at least the finish would've been better .All the screws were exposed .you could see the raw wood inside & gaps where it should've been finished off professionally especially considering the price they do not come lcheap . The handles are dreadful & still falling off constantly . They did send me a couple in the post one of which was smashed . In comparison to Hammonds I found the salesman was much more pressured & didn't deliver what he promised also he was impossible to contact with any problems . I was glad to see the back of sharps . I feel compelled to tell people to avoid this experience”

Helpful Report

Posted 10 years ago

Sharps Bedrooms is rated 4.0 based on 2,880 reviews