Christopher Wynne
We selected sharps because we believed the line about quality and unique design features. They were far from being the cheapest quote but the designer promised all would be well with our room which has a beam running across it. He would ensure that we would have a run of doors at that height. The subsequent technical visit brought us down to earth, it was not possible to do that, moreover if we had the design as drawn there would be at best a few inches clearance between the door surround and the top shelf, rendering the upper level of storage practically useless . Since storage all the way to the ceiling was claimed by the designer to be one of the advantages of the Sharp system we compromised on door height and shelf space to retrieve the situation. Only then were we told that we would not be able to have the selected handles throughout because the bed side units were too small for handles and had to have knobs. Finally we were told we would have to strip the entire room lift the carpet and remove carpet grippers and that we would be unable to use the room for 5 days prior to instillation as they needed to store the unassembled units on site. Installation went smoothly until we noticed that despite exchanging several emails with Sharps and them giving written confirmation of the changes to the original drawing no one had amended the drawing pack or informed the fitter. As a result he had to rework the instillation and we were left with holes in the walls we had decorated to receive the wardrobes as well as in the side walls of the wardrobes. And finally an inspection of the finished product revealed identical cracks in both of the bedside cabinets( production problem?) And a dent in one of the wardrobe doors as well as an off true handle. All in all not a satisfactory exercise, Sharps are too secure in their view of their market leader status and are letting customer care slip.
9 years ago
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