Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.96

4.0 Rating 2,880 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,880 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

Write Your review

Tell us how Sharps Bedrooms made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Back on the 16th January we booked an appointment for someone from Sharps to give us a quote for a fitted wardrobe and they came on the 20th January in the evening which was great. We were happy with the quote and gave the go ahead that night. We had some issues with the finance paperwork as my wife was paying but I had initially been put down as lead customer. However even with this it should not of taken them until towards the end of February to get a date booked in and unbelievably the woman sorting it booked the appointment and didn't tell me! It was only when I called to find out what the hell was going on that I was told it was already sorted for Monday 21st March (2 months after original appointment). The parts were delivered on the Friday before but the 2 delivery men wouldn't take one of the large parts upstairs because they gave up saying they couldn't do it. When it came to the fitting I didn't realise that it was just 1 person so I had to end up helping him take the piece of wood upstairs. I'm not the strongest person but we managed it. Clearly the delivery drivers are lazy and weren't exactly careful with the pieces either. I had to take time off on the morning off the fitting and my wife did for the afternoon but straight away there was an issue because one of the doors was wrong and there was a shelf missing. The fitter apologised on the companies behalf and did as much as he could. He let the company know straight away and said I would likely get a call the next day. The next day came and in the end I called at lunchtime and was told they were still looking for a fitter to finish the job but would call me back once sorted. I called them back at 4:10pm as I still hadn't heard and then was called back at 4:30pm with a result. If this had been my customer service call centre I would expect a phone call to the customer in the morning with an apology and to actually give a s**t which clearly Sharps don't. The final fitting was eventually booked for the Thursday at 4:15pm so again I took some time back and got back home in time. I didn't get a call till 4:45pm from the fitter (a different one from before) saying his car was still in the garage getting a clutch and so he couldn't come over! I couldn't believe it as this was more time wasted and he must have know sooner that there would be an issue. To his credit he offered to come over on Easter Saturday to sort it but due to my own family commitments we booked it for the following Monday. It should also be said that Sharps will leave the excess material dumped next to the side of your house (something I wasn't told about beforehand). I raised a complaint about the extra time this took and the incompetence of their staff on the 30th March speaking to Helen over the phone. She told me to put everything into an email and send it to her, which I did. I got no response or confirmation from her so I called on the 1st April and was wold she would call me back which she didn't so I emailed again that night seeking a response. Nearly 2 weeks later I got a call from someone wanting to check the wardrobes as I had also mentioned about the scuffs left by the delivery men on the panels but as it had been so long my wife had already sorted it. I had still had no response from Helen to my emails so I emailed her again. I should point out whenever I spoke to her she confirmed she was indeed getting my emails so clearly couldn't be arsed to reply. It still haven't heard back from her and am not sure what to do. I am going to try one more time to get a response to my complaint against the company as I really don't want to have to stop my direct debit and go down that route. Sharps bedrooms make decent products but the vast majority of the people there seem to let them down. Badly. I will update this review as required. Nick”

Helpful Report

Posted 9 years ago

“We were lured into a sale by the (verbal) description that all exterior panels and trim were of real oak and interior panels of veneered MDF. When delivered, only the doors and drawer fronts were of oak. All the trim and panels were of laminated MDF or veneered chipboard and some plywood. Contacting Sharps is near impossible within their fragmented organisation, unless you know who to talk to and his / her direct dial number. Even than they see customers as a nuisance, only to demand payment from. The only positive experience was with the friendly and experienced fitter (who was not a Sharp employee!).”

Helpful Report

Posted 9 years ago

“Got a slidding wardrobe in december for my bedroom and it was fantastic . can't ask anything more my dream wardrobe. love the material if the sliding doors and liked there customer service. Cant ask anything more. I have recommended it to a friend and i world like to have my mums wardrobe done soon. so gan and buy your dream bedroom fitted sliding wardrobe.”

Helpful Report

Posted 9 years ago

“The designer was very helpful and made useful suggestions. Everything was delivered when promised. The fitter was very efficient and hardworking. We are extremely pleased with the end result and the only issue was the rubbish left behind. We could have arranged for collection afterwards but would have preferred it to be automatic as was the case when we had our kitchen fitted. Lorraine and Tim Burton”

Helpful Report

Posted 9 years ago

“The end product of a fitted wardrobe in two bedrooms is a practical, smart solution to storage in a small two bedroom bungalow. However!, the three day installation guide was a joke. It took 8 working days. The highly skilled cabinet maker was new to the firm and had not had sufficient training to complete the job so the company took him off the job for two days to get him up to speed - meanwhile back at the ranch we were sleeping on the sofa/floor for the entire installation. The designer was not aware that the company had changed the depth of the internal drawer inserts so we complained to the company and they were not helpful at all - put up or shut up. All the furniture and the carpets had to be removed for the fitting.Parts had to be re-ordered as they had been damaged in transit - not once but twice! We are pleased with the end product but would we recommend Sharpes? Its the solutions to arising problems and how they are dealt with that makes the difference and the office managers need more training on that front, there was no desire to remedy situations only empty words and promising return phone calls that did not materialize.”

Helpful Report

Posted 9 years ago

“we are delighted with the wardrobes in both rooms, they have been designed to fit into all the nooks of the sliding ceiling.”

Helpful Report

Posted 9 years ago

“We had wardrobes, chests of drawers and box headboards fitted in three rooms. Two of these were in the loft conversion, so sloped ceilings and tricky spaces. The designs were excellent and maximised all available space. Fitting took a little longer than expected, but has been finished to a really high standard. Looks great, would recommend.”

Helpful Report

Posted 9 years ago

“We are very happy with our bedroom furniture. The service we received was good throughout. Salesman was good and not pushy. All meetings/work was completed as planned. The final appearance of the work was good. Overall as described but expensive.”

Helpful Report

Posted 9 years ago

“Excellent in every way - I thoroughly recommend Sharps”

Helpful Report

Posted 9 years ago

“I recently had wardrobes, chest of drawers and two bedside cabinets supplied and fitted by Sharps . The salesman was efficient, pleasant and explained the quality, fitting process and costings clearly. The fitter was excellent and professional. The quality of the bedroom furniture is very good and has improved the space enormously. I would highly recommend Sharps.”

Helpful Report

Posted 9 years ago

“Fantastic job in our lounge fitting massive bookshleves. The delivery driver was very careful when he delivered the materials and the fitter was superb and very knowledgeable. All in all a good company with a good reputation. I thik they listen to their bad reviews and try to improve. John Lejeune Swanage Order nos:- 4R3976”

Helpful Report

Posted 9 years ago

“I got my bedroom by sharps a few months ago. The designer was ok. The fitter was good but general service was rubbish. When paying so much for something any business should provide excellent customers service. I had a number of issue: All the rubbish from fitting was left in my front garden Delivery men damaged my door frame and door when bringing in stuff. They tried forcing a long piece of wood up a bend and after being unsuccessful left it down stairs, which me and my two children had to lift through the first floor window. When calling sharps and sending pictures of damage was told that the delivery company was separate and I needed to contact them. I never got reply to emails I sent or received call backs after leaving messages. Handles to wardrobes were fitted in the wrong place as the designer was not clear with the drawing. I decided to leave this as it was too much effort and like pushing an elephant up a hill. I was compensated I think £50, for putting 5 handles on wrong which is a joke as the bedroom cost me around 4K for a five door and dressing table. And sharps would had needed to replace 5 doors if I choose to have this corrected. Even getting the money was a constant battle. No after sales calls or inspection was made. The service is disgusting Avoid!!”

Helpful Report

Posted 9 years ago

“We had some wall to wall wardrobes fitted with a low drawer unit with a wooden top. We also had 2 large bedside tables with 3 drawers in each. Overall the quality of the furniture is good, the fitter was excellent; clearly a very skilled cabinet maker. Anything other than however leaves a lot to be desired. The salesman who drew the plans was with us for nearly 3 hours and told us that once everything was installed, we would get a call AND a visit from an aftersale service person to check that all was in good working order. I was very impressed with this promise. But sadly this is all it was! I called the head office who told me that they don't send anyone after installation. If we had a problem however, they would rectify it. We were also told by the salesman that the whole thing would take 3 days (4 maximum). As it turns out, the fitter was here for nearly 10! The pieces for the side of the wardrobe didn't go upstairs (on the 3rd floor) so had to be sent back for smaller pieces, thereby delaying by another day. I suppose there was a lot of sawdust in the carpet but it's to be expected. The fitter was very good. On the plus side (and again due to a cockup!) we gained an extra jewelry insert in a drawer and wider bedside tables due to wrong measurements. I would recommend Sharpes for quality. Expensive but you get what you pay for.”

Helpful Report

Posted 9 years ago

“I recently had fitted wardrobes fitted by Sharps . I can honestly say the fitter was excellent and professional. The quality of the wardrobes and professional fitting has transformed my bedroom. I would highly recommend Sharps. The box for very good; should read excellent! Kind regards Linda Fieldhouse Ord No. 7R5638”

Helpful Report

Posted 9 years ago

“Are you considering having a bedroom installed by Sharps? If so, I would strongly advise that you reconsider. The product is thinly laminated M.D.F at solid Oak prices (not a piece of wood in sight). I would suggest that you engage a self-employed artisan or even purchase from B&Q, it's bound to be cheaper. Customer service is truly appalling, with numerous promises made after consultation and none of them kept. Delivery was supposed to be made after protective sheets were placed on the floor, staircase etc.Delivery day arrived pouring with rain, two delivery men with wet dirty boots then proceeded to walk over carpets ,wooden floors and stair carpets.With little or no intention of placing protective coverings in our home, after requesting ,minimal cover was placed on the stairs.Grit from their boots were walked into our home and marks on the wall were left after delivery ,and a more ungracious pair of delivery men as you would wish NOT to meet ,left. Pieces were missing once installation was started.A Sharps delivery man arrived the day after ,delivering the missing pieces,then had to use our phone (at our expense) to contact Head Office and a supply department. The drive was left full of bags of detritius and off cuts for several days after installation was completed. Sharps, smoke and mirror trick is that they expect you to pay a King's ransom for the product .And in my opinion,if they can get away with it ,hope that you'll be responsible for getting rid of their rubbish ,at your own expense . The only exception and good thing about the entire experience was that the Polish fitter was hard working,polite,courteous and pleasant to have in your home. Needless to say he was self employed and only sub -contracting to Sharps. To conclude Sharps,in my opinion are an appalling firm, and provide customers with a third rate customer service.They're only interested in your money and they're promises are next to worthless. The staff should be truly ashamed of their cavalier approach and empty promises.They provide in my opinion a shoddy ,shoddy service. If I could award a NO STAR rating (with exception to the excellent fitter) ,I would.”

Helpful Report

Posted 9 years ago

“would recomend sharps to anyone .the bedroom was better than i expected the over all experience was very good i had no problems with them from start to finish.”

Helpful Report

Posted 9 years ago

“My husband and I were pleased with the service we received from start to finish. The sales person was not pushy, the surveyor was good. We were particularly pleased with the fitter who cleaned up after the end of the first day, he was pleasant and amiable. We are very pleased with the quality of the furniture and how it was fitted. The furniture looks stylish and well made. We would certainly recommend Sharps.”

Helpful Report

Posted 9 years ago

“The 2 measuring and design home visits were excellent. The delivery was on time and carried out efficiently. However the work and mess made during installation could be improved, although the final finished product is of a high standard.”

Helpful Report

Posted 9 years ago

“I am happy with the design and everything. This experience could have been made more pleasant by the better customer service provided by the professional who came for the survey. He needs more training how to pleasantly deal with the customer and how to coordinate among the different teams of own department.”

Helpful Report

Posted 9 years ago

“We are absolutely delighted with our bespoke fitted wardrobes from Sharps. From beginning to end, the whole processing of our order was dealt with efficiently and effectively. Especially impressive, was the fitter, Neville. He was very polite, hardworking and conscientious and his workmanship is outstanding. He worked in our cottage bedrooms in a less than ideal space, with vaulted ceilings and minimal floor space, nevertheless he did a first class job. The quality of the product is extremely good too and we are delighted that we chose Sharps. We would recommend them unreservedly to others. Keith Simkin and Ann Watts”

Helpful Report

Posted 9 years ago

Sharps Bedrooms is rated 4.0 based on 2,880 reviews