Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,893 Reviews

75 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

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“Delighted with our new bedroom. Everything delivered according to scheduled dates The fitter we can only rate as 10/10. He was very neat and tidy throughout the job. He pleasant and polite, and worked continually until the job was finished. In fact he was just excellent!”

Helpful Report

Posted 9 years ago

“The whole process went really smoothly and the end product looks really good - was super impressed with the installation process as the contractor they sent out was very thorough and left the bedroom spotless. I would of given 5 stars if it wasn't for the fact the designer forgot to tell me to tick the box to opt out of third party marketing and as such my details have been passed on to another company. I would also prefer if they had a more transparent pricing model but it is what it is. - I would still use again.”

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Posted 9 years ago

“Beautiful fitted solid wardrobe that looks fantastic. The whole process from design to fitting was hassle free and straightforward. Thank you Sharps.”

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Posted 9 years ago

“Excellent service from consultation to efficient, clean and very helpful fitter. Two bedrooms now look great and still plenty of free storage space.”

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Posted 9 years ago

“Made the most of the space in my loft bedroom. I now have a great space that I love to relax in.”

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Posted 9 years ago

“Sharps made me happy because they finished Quickly and it was amazing when it was done There was still so much space in my room and it looked smart and very well made. It transformed the room.”

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Posted 9 years ago

“A lovely fitted bedroom from Sharp's, with lots of storage space which has transformed our home. Both the designer and the installer were professional and friendly, and did a great job!”

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Posted 9 years ago

“Consultation was good. Design stage backtracked on one thing but gave a good discount to compensate. Finish was good with a quick turnaround. Very happy”

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Posted 9 years ago

“Love the design makes the room have much more space. The installer was excellent and worked really hard”

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Posted 9 years ago

“Excellent installation. The fitter was really careful and my new bedroom looks amazing.”

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Posted 9 years ago

“Very good design and really pleased with my installation.”

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Posted 9 years ago

“I had wardrobes fitted by sharps recently.the service was great & as expected. Sharps delivered on their promise. The fitter worked until 9pm to get the wardrobes finished for us in 1 day.very pleased Thanks”

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Posted 9 years ago

“Expensive and and just good for firewood when the vinyl doors delaminate - and they will!”

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Posted 9 years ago

“Back on the 16th January we booked an appointment for someone from Sharps to give us a quote for a fitted wardrobe and they came on the 20th January in the evening which was great. We were happy with the quote and gave the go ahead that night. We had some issues with the finance paperwork as my wife was paying but I had initially been put down as lead customer. However even with this it should not of taken them until towards the end of February to get a date booked in and unbelievably the woman sorting it booked the appointment and didn't tell me! It was only when I called to find out what the hell was going on that I was told it was already sorted for Monday 21st March (2 months after original appointment). The parts were delivered on the Friday before but the 2 delivery men wouldn't take one of the large parts upstairs because they gave up saying they couldn't do it. When it came to the fitting I didn't realise that it was just 1 person so I had to end up helping him take the piece of wood upstairs. I'm not the strongest person but we managed it. Clearly the delivery drivers are lazy and weren't exactly careful with the pieces either. I had to take time off on the morning off the fitting and my wife did for the afternoon but straight away there was an issue because one of the doors was wrong and there was a shelf missing. The fitter apologised on the companies behalf and did as much as he could. He let the company know straight away and said I would likely get a call the next day. The next day came and in the end I called at lunchtime and was told they were still looking for a fitter to finish the job but would call me back once sorted. I called them back at 4:10pm as I still hadn't heard and then was called back at 4:30pm with a result. If this had been my customer service call centre I would expect a phone call to the customer in the morning with an apology and to actually give a s**t which clearly Sharps don't. The final fitting was eventually booked for the Thursday at 4:15pm so again I took some time back and got back home in time. I didn't get a call till 4:45pm from the fitter (a different one from before) saying his car was still in the garage getting a clutch and so he couldn't come over! I couldn't believe it as this was more time wasted and he must have know sooner that there would be an issue. To his credit he offered to come over on Easter Saturday to sort it but due to my own family commitments we booked it for the following Monday. It should also be said that Sharps will leave the excess material dumped next to the side of your house (something I wasn't told about beforehand). I raised a complaint about the extra time this took and the incompetence of their staff on the 30th March speaking to Helen over the phone. She told me to put everything into an email and send it to her, which I did. I got no response or confirmation from her so I called on the 1st April and was wold she would call me back which she didn't so I emailed again that night seeking a response. Nearly 2 weeks later I got a call from someone wanting to check the wardrobes as I had also mentioned about the scuffs left by the delivery men on the panels but as it had been so long my wife had already sorted it. I had still had no response from Helen to my emails so I emailed her again. I should point out whenever I spoke to her she confirmed she was indeed getting my emails so clearly couldn't be arsed to reply. It still haven't heard back from her and am not sure what to do. I am going to try one more time to get a response to my complaint against the company as I really don't want to have to stop my direct debit and go down that route. Sharps bedrooms make decent products but the vast majority of the people there seem to let them down. Badly. I will update this review as required. Nick”

Helpful Report

Posted 9 years ago

“We were lured into a sale by the (verbal) description that all exterior panels and trim were of real oak and interior panels of veneered MDF. When delivered, only the doors and drawer fronts were of oak. All the trim and panels were of laminated MDF or veneered chipboard and some plywood. Contacting Sharps is near impossible within their fragmented organisation, unless you know who to talk to and his / her direct dial number. Even than they see customers as a nuisance, only to demand payment from. The only positive experience was with the friendly and experienced fitter (who was not a Sharp employee!).”

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Posted 9 years ago

“Got a slidding wardrobe in december for my bedroom and it was fantastic . can't ask anything more my dream wardrobe. love the material if the sliding doors and liked there customer service. Cant ask anything more. I have recommended it to a friend and i world like to have my mums wardrobe done soon. so gan and buy your dream bedroom fitted sliding wardrobe.”

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Posted 9 years ago

“The designer was very helpful and made useful suggestions. Everything was delivered when promised. The fitter was very efficient and hardworking. We are extremely pleased with the end result and the only issue was the rubbish left behind. We could have arranged for collection afterwards but would have preferred it to be automatic as was the case when we had our kitchen fitted. Lorraine and Tim Burton”

Helpful Report

Posted 9 years ago

“The end product of a fitted wardrobe in two bedrooms is a practical, smart solution to storage in a small two bedroom bungalow. However!, the three day installation guide was a joke. It took 8 working days. The highly skilled cabinet maker was new to the firm and had not had sufficient training to complete the job so the company took him off the job for two days to get him up to speed - meanwhile back at the ranch we were sleeping on the sofa/floor for the entire installation. The designer was not aware that the company had changed the depth of the internal drawer inserts so we complained to the company and they were not helpful at all - put up or shut up. All the furniture and the carpets had to be removed for the fitting.Parts had to be re-ordered as they had been damaged in transit - not once but twice! We are pleased with the end product but would we recommend Sharpes? Its the solutions to arising problems and how they are dealt with that makes the difference and the office managers need more training on that front, there was no desire to remedy situations only empty words and promising return phone calls that did not materialize.”

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Posted 9 years ago

“we are delighted with the wardrobes in both rooms, they have been designed to fit into all the nooks of the sliding ceiling.”

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Posted 9 years ago

“We had wardrobes, chests of drawers and box headboards fitted in three rooms. Two of these were in the loft conversion, so sloped ceilings and tricky spaces. The designs were excellent and maximised all available space. Fitting took a little longer than expected, but has been finished to a really high standard. Looks great, would recommend.”

Helpful Report

Posted 9 years ago

Sharps Bedrooms is rated 4.0 based on 2,893 reviews