Name: Sharps Bedrooms
Rating: 3.96

“Overall I am very pleased with the Sharps service, the designer, surveyor and in particular the fitter were excellent. I would have liked to have been informed of small optional extras such as internal mirrors though.”

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Posted 9 years ago

“Quality excellent, although do think Sharps are very expensive. Only real issue was the state of the room left in dust - all over window ledge, floor and bed.”

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Posted 9 years ago

“Excellent service from the beginning to the finished wardrobe and bookcase. Very happy”

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Posted 9 years ago

“The product was superb, the build quality was the best I have seen. The whole thing was good, came on time with full information, the fitter was local and did a very good job. If you want a fitted wardrobe I don't think you can buy better, and I have looked. As to price I thought it was quite expensive but as the old saying goes, you get what you pay for. Neil Sharpe”

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Posted 9 years ago

“Office furniture looks nice; fitter was a very nice chap and cleaned up after himself”

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Posted 9 years ago

“Very pleased with design and fitting. Only negative was with accounts. Paying before delivery, they used a figure in excess of the amount due. This mistake was then compounded when they tried to withdraw the correct payment before the first payment was credited to my account. As this happened on Christmas Eve and the accounts' department was closed until January 4th, I had no choice but draw money from another account. As the sum involved was thousands of pounds, this caused a lot of worry and inconvenience. When I finally spoke to the company in the new year an apology was promised but never materialized. Brian Tasker”

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Posted 9 years ago

“Contrary to some of the other reviews, we were very pleased with our fitted cupboards. We were contacted promptly after our request for an appointment, the designer arrived on time and gave us a suggestion which we had not even thought of, which was far more suitable for what we wanted. The fitter completed the work very satisfactorily. We are very pleased with the finished job.”

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Posted 9 years ago

“Brilliant service. Very cleasn and professional installation. Absolutely delighted with the wardrobes and would use and recommend again.”

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Posted 9 years ago

“Why do you not respond to customer complaints?”

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Posted 9 years ago

“We have been very pleased with the whole process from start to finish. Yes, they are not the cheapest, but I do believe you get what you pay for and we have been left with well fitted, usable, well designed and quality products. We had three rooms fitted out with wardrobes, desks, drawers, shoe racks etc. and had one whole dressing room kitted out. They are quick to send someone round, quick to get the drawings done and quick to start the job. I don't see any of this as a negative. Our fitter was delightful, friendly, on time, and worked like a trojan. There were a few snagging bits after the whole job was finished and he went out of his way to come back to us to fix these, he did not live locally either. We have had to contact customer service since with a small problem, and I have no worries or concerns that it won't be sorted to my satisfaction. I would recommend Sharps to anyone.”

Helpful Report

Posted 9 years ago

“We are very pleased with our room. Looking at a previous review it would appear that a lot is left up to the fitter, and ours, who was experienced in joinery and cabinet making, did an excellent job; everything neat and well finished. It was carefully fitted into the countours of our skirting and coving and there are absolutely no dubious bits. Our bedroom is now neat and tidy and we have all the storage space we need unlike our previous layout with conventional wardrobe and chests of drawers. The shiny white doors are lovely, complemented by the walnut finish on the sides and tops. Two points prevent a 5 star review: we did not know the precise dimensions until the job was completed. The contract plan was "not to scale" and no clear dimensions were given. It would have been useful to allow us to decorate more acurately the room before fitting. The top surfaces of the cabinets and drawer units are in the same paper thin wood effect material as all the chipboard components. We think that they would be very vunerable to wear and have had toughened glass tops made to protect them. We had expected a tough laminate finish on these surfaces.”

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Posted 9 years ago

“We were very pleased with our fitted wardrobes. All staff - showroom, planner and fitter were very helpful and the room was finished faster than we had been led to believe.”

Helpful Report

Posted 9 years ago

“To all customers who are aware and for those who are potential customers who are thinking of getting a fitted wardrobe done by this company called “Sharps” we are here to warn you that you should not even consider choosing them please go elsewhere. It has been a nightmare with this company from beginning-middle- and we aren’t even towards the end of this yet! Do not waste your hard earned cash in getting a fitted bedroom wardrobe with this company, you have been warned for your own good!!! A big company like Sharps is a big fat disgrace with the amount of distress, inconvenience and hassle that they have put me and my family through these past 3 months has been totally ridiculous. I am in total shock of how a big firm as this treats its customers and all their staff that we have encountered have been very unhelpful, rude and have also lied to us and should be ashamed of themselves. We have paid more than enough in both time and money. Sharps have been a flipping nightmare and have clearly proven 100% all the way that they are fully incompetent and deserve to go bust. Members of staff fail to communicate with each other and again it is the customers who are left unhappy, unsatisfied and pissed off. Sharps is the worst company to go to for fitted wardrobes absolutely useless!! The overall service has been rubbish and for the amount of money that we as customers have spent for a product that is deemed unworthy in our homes due to the amount of problems that have arose from day 1 with the designer right towards the end of when the fitter has installed the units in our bedroom. And no, I do not want your standard response message asking me to send a message with my details, I DEMAND a member of staff even if the Chief Executive Kevin Smith to get in contact with me to discuss this matter of an incorrect fitting of my wardrobes and before you even ask what’s my reference number its “6R9522“. If I don’t hear from anyone from this firm, I will not hesitate to contact trading standards and BBC Watchdog. It’s very disgraceful I will never choose Sharps ever again I will go elsewhere and will never recommend this organisation to anybody this includes family, friends, neighbours and not even strangers for that matter. Sharps have sold us an incorrect Latitude real oak fitted wardrobe suite and our issues of our story is briefly highlighted below with what we had to painfully endure all this time. Let this be a learning lesson to everyone, DO NOT USE SHARPS IT IS A MASSIVE WASTE OF MONEY AND THE SERVICE IS DISGUSTING AND WE HAVE PAID FOR PRODUCTS THAT DONT FIT ITS PURPOSE DUE TO THEIR ERRORS SHAME ON THEM !!!! 1. White chipped MDF wood board is showing/exposing without any covering and the white boxing is too big it should be smaller and the wardrobes length should be higher to the ceiling and should be covered with the wooden material that should make up the boxing section 2. Boxing up on the wardrobe should be the same material and colour as that of the wardrobe material itself which is clearly demonstrated in the sharps brochure. This is false miss-advertisement, deceiving and conning customers! We fell into the trap and even in their showrooms in Homebase display everything how it should ideally be and that’s why we chose them but this is not the case. We do not buy pig in bag and in this case that’s what we got Sharps cocked this one up big time! 3. Beauty parlour was positioned in the incorrect part of the wardrobe. Its been switched by the fitter without our consent to do this. 4. Faulty lighting with the beauty parlour. Lights do not come on when you open the wardrobe doors to access the beauty parlour which is ridiculous. 5. 3 draws from the beauty parlour was issued to us and there should be 4 slim draws instead but the 3 fat draws were given to us instead which we clearly did not order. What we ordered we never got, we received an updated version of the model Latitude real oak wardrobes much to our disappointment and without our consent. Nobody informed us not even the designer Kevin Levett shame on him, he should have told us from the beginning when we were designing and tailoring the design of the units! 6. Middle wardrobe has got 2 fat draws and we asked for 2 slim draws. A long drop wardrobe was requested in order to hang long evening gown dresses/short dresses, long coats, short coats etc. This was not supplied to us! Also, the top shelf is too narrow to fit anything as storage for handbags etc. The space is to small to fit folded clothes. The wardrobe does not fit its purpose even the beauty parlour unit has narrow space at the top you cannot fit NOTHING in it. Also, shelves have been fitted in the incorrect order in the single wardrobe too. 7. In total we were suppose to have 6 slim draws but instead we got 5 fat draws altogether that makes up the wardrobe set 8. The fitter that was sent to our home by the name of “Graham French” was lying about the beauty parlour incorrect positioning for he was the one who placed it in the incorrect place much to our displeasure. He was blaming the company’s supplier from where they order and get the wooden materials made from overseas, but it turned out he made a confession to us after we pressured him by saying Sharps will have to be notified about this mishap and that he was to blame for the error that he made. Everything was on paper “Black and White” for him to follow the instructions to guide him before he started the work. He also told us he never fitted such a wardrobe unit like this one before to which we found very strange seeing as he’s a fitter he should be able to fit and assemble any kind of wardrobe if he’s a professional. 9. Customer services has been a total disgrace 1 member of staff by the name of “Ann Armstrong” had spoke to us when we rang Tuesday (12/1/2016) to discuss the fitting issue. She said she would call us on Wednesday she never did bother to contact us until 18/1/2016. However, it was not Ann who contacted us but her colleague by the name of “Helen” rang on the 18/1/2016 regarding the payment of our cheque to which never went through to them as we withheld our check of £2698.40 by ringing our bank to reverse this transaction operation due to the incorrect and unsatisfactory fitting of our wardrobes. NO job done properly, NO Money to be paid out to a company! 10. Fitter took leftover materials in his vehicle and he stated before that he couldn’t do that as he would need a license to authorise to take rubbish away as if he was caught he risks losing his job 11. The design of the unit/model was upgraded to the newest version without our consent and not to our knowledge. Nobody from Sharps the designer, surveyor, supplier or fitter told us about this. A lack of communication between staffs to customers is clearly evident here they are just out to grab your money and fail to provide a satisfactory service. They do not contact you to solve problems when they arise but are quick to ring to demand money they are thieves, bandits and thugs! 12. An installation manager by the name of “Stephen Butt” came to our property to view the incorrect fitted wardrobe and after everything we brought to his attention we never ever received no phone calls from him to update us with what Sharps are doing to solve our matter he left us empty handed with nothing to go on what an unprofessional individual he needs to go back and get trained on how to offer customer service properly. The report that he gathered to note the issues he saw for himself he took down on his Ipad but he never bothered to contact us until when we had to ring him weeks later and he pretended on the phone at first that he didn’t know who we were but then confirmed that he gave head office the report on our issue and we should receive a phone call but we never did until some weeks later again and when we did get a phone call a staff by the name of “Helen” was beating around the bush with us about how she will get the issue sorted within 24 hours and call us back we never ever got back a phonecall from her onto now. What a disgrace! 13. Product has to be removed from our home AS SOON AS POSSIBLE and compensation and our cheque of a deposit of over £1150.00 must be refunded back to us as soon as possible first and compensation before anyone from Sharps comes to remove their bloody unit out of our property 14. We want our compensation for the amount of distress that this problem has caused us it has almost been 3 months with having to put up with this load of rubbish from Sharps and any damage to our property must be rectified to how it originally was before 15. We were overcharged on the draws which the installation Manager Stephen Butt even told us when he came to note down everything wrong with the unit at our premises We are still have an ongoing dispute with this case and aim to get our deposit money of £1150.00 back as we have majority of our money back because we got in touch with our bank to stop this transaction to go through and we aim for Sharps to remove this incorrect wardrobe out of our premises. >>>Sharps get your act in order, stop drinking too much coffees and teas and eating biscuits in the offices and miss-selling faulty incorrect products to customers and sort our bloody case out this is not acceptable. There’s a wise old motto that goes like this, “What goes around, comes right back around, what goes up, must come down I hope 1 day your families and even you all as individuals get back your own dose of medicine…Karma is on its way to you… Useless people!<<<”

Helpful Report

Posted 9 years ago

“We chose Sharps for our fitted wardrobes as they guaranteed a bespoke service, and that's what we got. Visiting the showroom was easy and the service good. Within 24 hours we were called for an appointment with the designer. She arrived on time and provided a professional service. The surveyor then made an appointment, within a couple of days, and came out of normal working hours so I didn't need time off work. He spent quite a long time measuring and seemed happy when he'd finished. He was late but called me in advance to apologise as the traffic around Reading had held him up. The leadtime became much shorter than first estimated and our fitter arrived in 3 weeks. The furniture was all delivered on time and fitted in 2 days as promised. An excellent job. Very pleased with the finished article and it makes a good job at matching the doors already in the room. All round very satisfied. Not cheap but we feel we got good value. Thanks Sharps I'd recommend and use you again. Ian Miller Newbury”

Helpful Report

Posted 9 years ago

“Very professional leading up to the instalment and fast but the after-sales team were a bit slack as I wanted to change the doors and about 4 different people took my call and passed it on but never actually got back to to this day. Happy with the job and the price though.”

Helpful Report

Posted 9 years ago

“Thinking of ordering a Sharps bedroom? Are you willing to carry your own furniture when it arrives? Are you willing to fit your own furniture? Are you happy to pay a large sum of money for poor customer service, lengthy delays and almost farcical errors? Get yourself a nice cup of coffee and settle in for a long read. Here is my catalogue of errors: Even though Sharps are expensive, I chose to use them because I have an awkward shaped alcove in my bedroom and they claim to specialise in dealing with these things. I also thought I would get excellent customer service and the process would be hassle free. It has been one error after another. A job that was supposed to take 2 days and be finished at the beginning of February is still ongoing and my room is still not finished. I am self employed, so every day I take off work is a day I lose money. I also live in a one bedroom house, so everything I own had to be packed in boxes for the duration of the fitting. 1. Initial design visit booked via the website. Sharps sales team phone me within 5 minutes of me sending the initial email. This should have sent up a red flag (a bit too eager to get my money, perhaps?). Visit booked for 31st December 2015. Sharps then call back the next day and asked to change the visit. I refused due to work commitments. 2. Design visit goes well. I am pleased with the design. Designer assures me my double bed can stay in the bedroom, as I have nowhere else to put it. Assures me the entire thing will only take 2 days so will not be much inconvenience. I sign the paperwork, spending over £4000, which I choose to have a finance agreement for. Designer has a few problems doing this on his computer, but explains it is a new system and I am his first customer to use it, so I think nothing of it. 3. Surveyor visit booked by Sharps. Again they phone the next day to try to change it but I refuse. Surveyor arrives, immediately declares the designer has mis-measured my room and his design is impossible. He says another visit would have to be arranged with the designer to rectify and redesign the room. Surveyor leaves. 4. Sharps arrange another visit of designer and surveyor together. Again they try to change the date. This time I agree to try to speed things along. Designer and surveyor arrive, redesign and remeasure everything. I remind them it is a 1 bedroom house so bed will need to stay in the room and I will have to sleep in it every night. Surveyor says this is no problem, bed will just be propped up against a wall during the day. 5. Sharps book a delivery date and a fitting date starting the day after delivery. They confirm the job will only take 2 days This is for the beginning of February. I pack everything into boxes. The only place I can put it is in my living room and bathroom, so I am unable to use the bath/shower as it is filled with boxes. No problem, I think, it's only for 2 days. 6. Fitter phones and asks to change the fitting date. He wants to start the same day as delivery. I agree, to speed things along. 7. Fitter phones again and says he wants to change the fitting back to the original date. Again I agree as I feel I have no choice. 8. Delivery driver arrives, declares the surveyor has made a mistake and has not informed Sharps I live on a narrow street so they cannot get their truck down the street to deliver. Several phone calls later, delivery driver does bring truck down my street, blocks the street for half an hour and delivers the furniture. 9. Fitter arrives as scheduled. Not the one I was talking to on the phone, as he is apparently now off sick. The fitter is missing essential paperwork, something he calls a cutting sheet. He says this is because he got the job at the last minute. He asks Sharps to email it to him and tells me not to worry, he can make a start without it. he is aware of the issue with the bed and just props it up against the wall as agreed. So far so good. 10. After spending around 2 hours sorting through the items which had been delivered and checking them, fitter starts fitting. Stops after half an hour. he refuses to continue the job as he says my wall is wet and must have a leak in it. He says if he fits the wardrobe my 12 year guarantee will be invalid. He says I will need to get this fixed then call Sharps to rearrange another fitter. To be fair to Sharps, this is the only delay I feel is justified. It was better to check rather than fit and have no guarantee. 11. 2 days later, having found the wall was damp because of condensation from a faulty bathroom fan, I call Sharps to arrange another fitter. As usual, Sharps then try to change this appointment afterwards. Are we detecting a pattern here? I agree, as the new appointment is earlier so would speed things along. I have now not had a shower for a week, as my bath is still full of the boxes of bedroom stuff. 12. Fitter arrives. A different fitter. He is in a foul mood, again due to my narrow driveway. He complains he should never have been sent on this job as he has a van which does not fit. Sharps should apparently have sent a fitter with a car. He blames me for the fact that he caught his wing mirror coming into my driveway. Fitter is obviously unwell. He tells me he has been off sick for a week but needs the money so asked to come back to work. He is furious there is still a bed in the room, asks how he is supposed to work with that. He coughs and splutters continuously. Fitter then announces he is missing this "holy grail" document called a cutting sheet. He accuses the first fitter of taking it with him. I explain he didn't have one either and Sharps had to email it. Fitter is not happy. Asks how is he supposed to work from an email on his tiny phone screen? Eventually he starts work. He then announces he cannot do the job because one of the panels is damaged. Apparently it has been stored the wrong way up, either by the delivery drivers or the first fitter as he moved things around. A new one will have to be ordered before anything else can happen. 13. A tad annoyed, I try to phone Sharps to complain about this delay and about the fitter. Fitter is furious I am trying to phone Sharps. he says I will only make things worse. But he need not have worried. It's Saturday. Turns out there are no customer service staff in on a Saturday. Out of curiosity I phone the sales number. Yes, you guessed it, phone is answered immediately. I have now realised Sharps are eager to take the money from customers, but less eager to deal with issues. I ask why there are no customer service staff working when customers may need to speak to them. Sales lady says she agrees this is not great, and they keep asking for someone to be available as the get all the angry customers calling them at the weekends. I get the impression this lady has heard this many times before. She takes the details and says she will pass them on to customer services when they reopen on Monday. Fitter leaves. Bathroom still full of boxes. I am getting a bit smelly now from wearing the same clothes for over a week. I was expecting this to all be over with by now. 14. Monday comes. I call Sharps and ask to speak to customer services. This is my first of many conversations with a lady by the name of Joanne, More about her later. I explain I am not happy with these errors, with the delays they have caused, with the attitude of the second fitter, and with Sharps in general. Let's face it, I could have gone to B&Q, spent a quarter of the money and had a finished bedroom by now. I explain that I thought Sharps was a high quality company, but this is not what I am experiencing. Delivery of replacement panel arranged for Tuesday. Another fitter scheduled for the day after delivery. I explain to Sharps about this "cutting sheet" the fitters are missing and ask they make sure the next fitter has all the paperwork. Joanne assures me they are sending one of their showroom fitters and he will do a wonderful job. She agrees to discuss "A gesture of goodwill" after the room is finished. Joanne says she will phone me on Thursday after the job is finished to check everything is ok. 15. Tuesday arrives. Delivery of replacement panel. I can't be there but have arranged for my partner to be present to accept the delivery. I am furious to discover the delivery driver turned up alone and was unable to carry the item he was delivering. My partner, who has a slipped disc, takes strong pain medication and is not supposed to carry anything heavy, was asked to help this delivery driver carry a large heavy panel up the stairs. He felt he had to do it, as to have refused would have meant the item not being delivered and yet more delays. What would this delivery driver have done if his customer was an 80 year old woman? Clearly Sharps expect their customers to carry their own furniture now. 16. Fitter number 3 arrives on Wednesday. Promptly states the job will take at least three days, should never have been quoted as a two day job. Yet another day off work. Yet another day of smelly clothes, boxes in the bathtub, washing my armpits in the kitchen sink. Sexy image, isn't it? Still thinking of ordering that Sharps bedroom? 17. Guess what, fitter does not have the cutting sheet. I am starting to think this document doesn't exist. Apparently even the factory cannot find it. Am I now living in a comedy sketch? If Monty Python fitted bedrooms..... Again, several lengthy phone calls to have something emailed to the fitter's phone so he can get on with the job. 18. Fitter announces the surveyor made a mistake. What a surprise! Excuse me if I am not astonished by this. He has mis-measured the awkwardly shaped alcove. Remember that from the start of this message? The alcove which made me choose to use Sharps in the first place, because this is supposedly what they specialise in? Fitter informs me if he fits what Sharps have suggested I will be left with a hole in my floor approximately 2 feet long and 4 inches wide. Great! Just what I always wanted! Actually, the fitter is a nice guy and is doing his absolute best to salvage this immense mess. He manages to use some excess melamine to fill in most of the hole, but I am still left with two small inch square holes which he cannot do anything about. I have to pay someone else to come and fix those after Sharps have finally gone away. 19. Fitter informs me one of the cupboard door handles is the wrong size, and I have some screw covers missing. He says he will order those immediately, they will arrive on Monday. I will, however need to fit them myself, but hey, no problem. Sharps expect customers to carry their own furniture, so why shouldn't they expect their customers to also finish fitting their own furniture? 20. Joanne. Remember her? She was supposed to call me on to check everything was ok? Do you think I heard from her? Of course not. I let a week go by, just to give her the benefit of the doubt. She doesn't phone. And of course, the door handle and screw covers don't turn up either. Am I surprised? What do you think? 21. Finally I call Joanne. By this stage I have stopped seeing the funny side and am losing patience. She is unable to give any reason why she did not call me. I suspect she just forgot and tell her so. She doesn't deny it. I ask where my missing handle and screw covers are. Apparently they have been dispatched but "must have got lost". Do we believe her? Hmm, let me think. She says she will send another one. 22. Joanne is pleased to inform me that Sharps is willing to offer a "gesture of goodwill". A grand total of £148. I tell her this is not acceptable and I refuse it. 23. Today the handle arrives. It's the third time it has been sent, but this one was finally sent needing a signature so I got it. Guess what? It doesn't fit. And there were no screws to fit it with anyway. And no screw covers. I call Joanne again. Now I have been told I will need another cupboard door to be delivered and another fitter to fit the door. 24. Joanne tells me she is transferring my case to customer services. Hang on, aren't you customer services? I thought that's who I was speaking to about this. Apparently not. But now I am considered to have a serious enough issue to merit speaking to the customer-dodging customer services department. I am awaiting a phone call from someone called Rachel. I am not holding my breath. So that's where we're at now. It has been over two months. The room is still not finished (although at least enough of it is done for me to unpack some boxes and have a shower). Don't be fooled by the glossy adverts. Go to B&Q instead. You'll save a shed load of money, and get much better service.”

Helpful Report

Posted 9 years ago

“I work for a small, but busy architects practice therefore instead of me seeing the project through I wanted for someone else (Sharps) to do it for me. BIG MISTAKE!!! My partner and I ordered a simple sliding door wardrobe and a bridge unit above the door which cost us £3600. We knew what we wanted, so the design process was quick and easy. However everything afterwards was a total nightmare. First the installer arrived to fit the wardrobe before the actual materials were delivered. Not a good sign, but everyone makes mistakes, so we ignored it. Ou fitter spoke very little english and it was very difficult to communicate from the beginning. I was shocked when he asked me to pay for his parking and after he got a ticket, he wanted me to pay it which I didn’t. He kept complaining about how he is not going to make any money out of this job. I stayed at home on the first day to make sure he gets it right, but in the end of the day nothing was done. The next day I had to go to work, so I left him to get on with it. When I came home I wanted to cry...(shame I can’t add pictures as they would speak for themselves): -the front panel of the wardrobe was put together from two pieces and the gap -was filled with the decorators filler -the doors were not straight -uneven gaps everywhere -the white laminate surface was cut so badly that you can see the chipboard in -every corner, on every shelf and corner -visible joints -nothing was in level -there were scratches on the on the sliding doors -pencil marks everywhere etc. I can continue, but you get the picture. When I confronted the installer, he couldn’t understand me and just wanted me to sign the papers that I’m happy with what he has done. When I said I’m not signing anything he said: “So what am I supposed to do”. We got the installation manager to come to the house, he agreed that the wardrobe and the bridge unit both look terrible and said that everything needs to be ripped out and installed again. He promised that the new installation would take place after the Christmas break (I want to mention that the wardrobe wasn’t finished until the 23rd February). Nothing happened for three weeks and eventually we cancelled the bridge unit as Sharps couldn’t find a better solution. I later got the local carpenter to install instead and he did it in couple of hours. The Customer Service team was not responding to calls or e-mails for several days. I had to chase them, otherwise nothing would be done. And when they promised to call back they never did. Eventually the new installation date was booked, we received the delivery (which I had to take a day off for again). The new fitter came to re-do the wardrobe and it turned out that half of the material is missing. He couldn’t start that day so we had to wait for another week to receive the additional materials. I also want to say that we live in a one bedroom flat, so that means that all our clothes had to be stored in the living room and we also had to sleep there. After several phone calls with Customer Service they promised that the next delivery will be before 9AM so I don’t have to take yet another day off, however the delivery was booked for afternoon. It was one mistake after another. After two weeks wearing the same clothes and living in a mess the wardrobe was installed. I must say the second fitter was not only really nice, but knew what he was doing. He has been working for Sharps for eight years. His name is Velizar. Thanks to him the wardrobe was completed. We still have and outstanding balance of £350 which is payable after completion, however I am not prepared to pay for such a service. Sharps have agreed to refund the money for the bridge that was cancelled and give us a compensation of £150, but even after all this they have the balls to ask for the £200 from us. This is just ridiculous. Please DON’T USE SHARPS if you want a nice wardrobe. Their products are cheap and much too expensive for what they are. Thank you Linda Smaukstele”

Helpful Report

Posted 9 years ago

“I will certainly never use them again. The designer drew an interior for us that we agreed upon and then when they started construction, they built something completely different. Conveniently, when we contacted the designer he had not kept the drawing of the interior that had been shown to us. After several phone calls and two days later, they finally agreed to rectify it. They however, couldn't get anything delivered for over a week and when the new parts were finally sent it wasn't complete so we had to wait a further week for one piece of wood that they forgot to send. The day of the delivery kept changing and when it was finally confirmed, I ended up waiting all day only for the delivery to not turn up till after 5pm by which point the fitter said he could no longer complete the job as it was too late. A job that should have taken 2days ended up taking over 3 weeks. I think in future, for the amount of money I spent, I would have been better off just using a local carpenter. I had my mother staying over that night, thinking they would have completed the job that day, and ended up having to use the sofa as I could not use the room.”

Helpful Report

Posted 9 years ago

“To all customers warning from my past experience , its a cheap diy company called "sharp" using white chipped MDF board. and the service was so bad. One thing all the staff members are well trained to say they are very sorry . Fitting people took almost a week to finished and they left all the rubbished in front garden. whole weeks its look like tip yard . I thing its waste of money to spend company like this. fitters comes around to our home 11 AM and finished 5 PM. When he finished the job its took almost half day to clean the area and lots of saw dust inside the wardrobe. They don't have a good fitters. All they want to sell there things and grab your money.Member of staff by the name of Joanne Smart ask for some photo graph evident ,how fitters left the room. She never ever phone us . I personally think people say "sharp" is good..Did they pay money to say like this.... its total waste of money. I WOULD'T RECOMMEND TO ANY ONE”

Helpful Report

Posted 9 years ago

“The designer came up with some good ideas which we had not thought about and was very helpful. During installation one drawer front was found to be the wrong size. A replacement, delivered by a logistics company, was found to be damaged on receipt. A further replacement was delivered by a Sharps van and was very well packaged. My husband and I are pleased with the finished units. Mrs Susan Maddick”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Sharps Bedrooms Reviews