Sharps Bedrooms Reviews

Name: Sharps Bedrooms
Rating: 3.95

4.0 Rating 2,911 Reviews

74 %

of reviewers recommend Sharps Bedrooms

Company Reviews

Metrics

Info

4.0

Based on 2,911 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0800 789 789

Email:

camberley.directsales@sharps.co.uk

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Sharps Bedrooms 5 star review on 11th July 2023

"Linda"

"Beccy Barker- Smith"

Sharps Bedrooms 5 star review on 18th December 2019

Margaret Marshall

Sharps Bedrooms 5 star review on 13th January 2019

Carey

Sharps Bedrooms 5 star review on 20th November 2018

C Johnston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sharps are cowboys and rip off merchants. Do not spend your hard earned money on there rubbish.”

Helpful Report

Posted 3 years ago

“Worksman keep telling me that some parts are missing, arranged another delivery and some parts are missing again, keep wasting my time waiting for delivery and worksman First class price, but definitely not first class service!!!”

Helpful Report

Posted 3 years ago

“See earlier review about de!ivery/installation. Phone call 29/3 changed fitting date again from 30/3 to 31/3. Sharps have majority of account cash and are now not particularly interested in the service being provided.”

Helpful Report

Posted 3 years ago

“Whole experience with sharps was awful, They are really unprofessional. Basically stress and issues they caused was more than the price of wardrobe. On top of that lying my face, and so on.Customer service is terrible, they are not giving any right instructions at all. Making tiny bit of discount and saying gesture of goodwill was the last drop for me. They even not taking any comments on seriously either. I would not recommend them to anybody.”

Helpful Report

Posted 3 years ago

“Install was awful, had people back 4 times to correct mistakes. Tv unit but can’t get cables down the back because of wood support on wall. Giving a tiny discount and then been hounded me for a £350 payment which has been paid but still the letters and calls keep coming. Rubbish left down the side of the house, didn’t tell me and there was a skip on the drive..wood marked, silicon wrong colour, lights don’t switch on and off. Cable tiding keeps falling out. Completed waste of money and wouldn’t recommend to my worst enemy”

Helpful Report

Posted 3 years ago

“Everything went wrong they don't care if they scrape paintwork etc in any part of your house. Customer Service non existent they don't care was told damage was"minor". Do yourself a favour go to Hammonds.”

Helpful Report

Posted 3 years ago

“!!!!!!?????”

Helpful Report

Posted 3 years ago

“Truly awful company. Do not go with them under any circumstances. Cost is extortionate and will keep going up from what you are initially quoted. The finish is really poor and looks amateur at the end. Quality of materials is cheap and you may as well save yourself thousands and go to IKEA. After installing it once, the whole wardrobe came off the wall as it was only being held in to a plastered wall by one screw. Asked fitter whether should remove carpet and he said no, lone behold the wardrobe sagged into the carpet, but had it at least been secured by more than one screw it probably would have been ok. Even a picture frame would have had more screws put in than Sharps put for an entire wall length wardrobe. Had it re-installed and as you can imagine looks as if its been patched up and not like new. Customer service at Sharps is amongst worse i've ever come across. Refused to pick up the old wardrobe and kept saying just take it to a local tip as if every person in country has a van. Despite the wardrobe needing re-installing being entirely Sharp's fault and poor workmanship, still refused to have old wardrobe collecting. Every encouter with their customer service is rude and standoffish. No acknowledgment that they have not provided a good service and they have no complaints procedure. So do yourself a favour and find a local carpenter and get wardrobe made by someone you can trust.”

Helpful Report

Posted 3 years ago

“We went to Sharps due to the advertised 50% offer. The quote for 4 wardrobes (2 half height due to the angle of the ceiling) was £10k! This was a plain white spec and no frills. Not sure whether the prices are inflated prior to the discount period but the cost seemed absurd to us.”

Helpful Report

Posted 3 years ago

“Very bad experience We had some wardrobes fitted in our old house and therefore opted again for Sharps in our new house . What a dreadful mistake ! The graphite colour is horrible and the fitting is really sub-standard. We had to arrange a few other visits to amend the work . The customer service’s response is less than satisfactory . I will never use or recommend Sharps to anyone . As a word of caution , I would advise not to leave your property unattended during the fit . This is a separate issue that we had to take up in addition to the bad fitting. Unfortunately, help provided by Sharps in this regard was awful and to this date , I have not been able to speak to the relevant manager to raise my concerns . One would assume that with such a big name and expensive service , you don’t have to worry but unfortunately, standard has fallen to a very low standard. Date of experience: 27 July 2022”

Helpful Report

Posted 3 years ago

“Absolute shambles. Despite the fact a surveyor comes out with laser measuring tools, everything is cut on site and Sharps refuse to dispose of the waste (two full bin bags) and several large off cuts of wood over a metre in length for me. Installer turned up late on both days and damaged my walls and the wardrobe materials. My complaint email was ignored so I had to call Sharps to chase up a response. Shocking customer service. Don’t waste your money.”

Helpful Report

Posted 3 years ago

“Terrible service. Finished a loft conversion a few months ago & wanted to get wardrobes fitted. Stayed in all day for an appointment with a designer called Lara, who then refused to do the appointment as a handyman was fitting a door handle onto an interior door, and she said too much dust was being generated. I also still had the corex protective flooring over my wood floor, to protect it from handymen doing final touches like fitting curtain rails. She reacted as though I'd suggested she went into a Crossrail tunnel, mid construction. Called to complain, and was told a manager would call to rearrange a visit with me. They never did. I called again and booked another visit, with a designer called Ray. Rushed back from work to be there, and he never showed up or called/texted. I called Sharps again the following day, and they were supremely unconcerned and unapologetic. All in all, unprofessional and disrespectful customer service - avoid Sharps at all costs. They're clearly too big, disorganised and complacent - spend your money more wisely, on smaller companies or independent craftsman.”

Helpful Report

Posted 3 years ago

“I requested a home visit via Sharps website and received a call the next day where I was asked what room they were going to look at, to which I specified it was a hallway. The customer advisor booked an appointment for the next day for a home visit. So far, so good. When the designer came by for the home visit, the first thing he said as soon as he entered the property was (pointing at our friendly and well-behaved dog, who was on a leash) that it would cost us 25 thousand pounds if he got bitten by our dog. He proceeded to recount that a few years back he got bitten in the leg by a customer's dog and that he sued them for 25 thousands for psychological trauma and due to a health condition he has. I should have asked him to leave there and then, but let him proceed. He asked "where is the job" and I showed him the alcove in the hallway. He commented "Is that it? Is that the whole job?" and complained that the minimum he would look at is a whole living room, that he is the top designer in the region, he did not feel comfortable with this job and he preferred to leave. So he just up and left. I called Sharps to tell them about the visit and they were not surprised. They offered to send someone else, saying that this other person is "lovely". No apologies about the designer's behaviour. I am still in disbelief Sharps would employ someone like this person to go to people's homes and treat customers the way he did! Threatening to sue me as soon as he got in and leaving in a hurry because he was too good for the job. Ridiculous!”

Helpful Report

Posted 3 years ago

“The “designer” arrived very late for the appointment. Sharps had wrong details so they were unable to contact me. The technival appointment was a wast kf time, the man was useless me tokd me I could t have a wardrobe - this was after they took so we a thousand pounds from me for the wardrobe. No follow up apology, no refund, money was only refunded after I complained (which was pretty much ignored), my money was eventually refunded after a month by which this time I had been charged interest on my card. Do not use this firm. Worse company EVER. Terrible customer service. They will take your money and not deliver anything. From start to end it was stressful, long and unsatisfactory.”

Helpful Report

Posted 3 years ago

“Cannot believe that never made first appointment- no call to explain why and when rang 30 minutes after booked time just told he wasn’t going to attend, why? Did I want to book another day off and wait again , err no. Would have liked to discuss walk in wardrobe and library design , I am sure there will be other providers who are more courteous and want my business.”

Helpful Report

Posted 3 years ago

“Outraged, angry, upset, disappointed & absolutely disgusted on the price charged for such poor service from start to finish. Great lack of communication between staff. Surveyor made a massive error with material which wouldn’t fit when delivered, therefore having a wardrobe side made in 2 pieces, an eyesore. Like taking your money upfront but unable to get any back if not satisfied with standards. If you are happy for someone to be in your home 12 hours a day to work & still not finish on time, then don’t bother, most are subcontracted, the one who came to me only been doing the job for 2 months. The advertisement for this company looks amazing, however using them is a completely different story. My bedroom is done but I certainly do not feel blown away as they assure you or from the pictures in the brochures. I’m sure they wouldn’t dare put mine in one unless there was plenty of photo shopping! This was meant to be a treat for me, since downsizing from my family home & recently being widowed. I didn’t realise just how vulnerable you can be, a woman on her own, just get walked all over.”

Helpful Report

Posted 3 years ago

“I will never use Sharps again! Experienced long delays due to errors with the wardrobe design, damage to my property during the installation and poor response from the customer complaints team. The culmination of the above resulted in several visits to the property and cancellations. As a day rate consultant I lost a lot of money taking time off work to sort out the mistakes of Sharps. The customer complaints team were keen to stress their contractual position around damage to property during installation i.e. they are not at fault, and they are not obligated to pay any damages. You are paying a lot of money for a low end quality product and service.”

Helpful Report

Posted 4 years ago

“Poor quality product and fitting. Covered in scratches and marks, door handle fallen off after a week. Room was left a mess no one came to collect rubbish. Would not recommend find a local joiner will do a better job for the same price”

Helpful Report

Posted 4 years ago

“How can you place an order with this company that still utilizes 'Sharp' practices. My daughter asked for a quote for my granddaughters very small bedroom. The cost £12,000!! If you order within the next 7 days its £7000, but if you order today only £5000, For Gods sake, are they living on a different planet. This practice died out years ago!! So are they trustworthy? Obviously not!! Arthur Daley is alive and well and working for Sharps!! I just want a straight price, not foul play”

Helpful Report

Posted 4 years ago

“Absolutely disappointed with Sharp service. They were suppose to fit my wardrobe today after weeks of waiting and the installer texted me that he is not able to come. I have called the admin team several times already and nobody reply. I don't know when are they going to come now and i have all the wardrobe parts in my rooms which make it almost impossible to move plus i removed the carpet and all the clothes to make space! This is a mess and i wouldn't recommend or order more wardrobe from them.”

Helpful Report

Posted 4 years ago

Sharps Bedrooms is rated 4.0 based on 2,911 reviews